Download Assistant Empty

I'm trying to download a trial of Acrobat and the download assistant keeps coming up empty.

apeezy,
Thank you for your contact, although you are currently connected to the Japanese site.
Please kindly access the following URL, for inducing you to US forum.
Adobe US Forum
https://forums.adobe.com/community/acrobat
Regards,

Similar Messages

  • Adobe Download Assistant not working after bluescreen

    I like to get the trial for Photoshop Elements 10 but the ADA is broken:
    Under Windows 7 I already used the ADA to download and install Adobe Premiere 10 successfully a week ago.
    Then I tried to get Adobe Photoshop Elements 10 but my system crashed with a bluescreen. The computer is fine again but ADA is not working anymore:
    - after startup it doesn't list any (!!!) product to download. The list is just empty
    - I can enter my username and password and click login. Then the buttons are greyed out and nothing else happens. I have to kill the application with the task manager then.
    - I can apply for a new user account but it greys out and gets stuck like as the login.
    - The help buttons lead to empty Pages in the web browser.
    I tried to uninstall ADA and reinstall it (two times) but the behaviour stays the same.
    I tried to find direct download links (the FAQs told me that there should be some) but every download page will use the ADA. I'd be fine with a plain ftp page for the trials. :-)
    I'm an IT professional but I've no idea how to get ADA working, wiped from disk to get it reinstalled or to download the trials on another way. Please help.

    I will try to install at a different location this afternoon.
    The other thread handles a different situation: "... the Adobe Download Assistant launches, asks me to sign in ... I get a nice "Welcome, Steve" message ... and a list of related products below with links to download their trials ... The Help link takes me to an Adobe Download Assistant FAQ page ..."
    - I cannot sign in and don't get a welcome message.
    - I don't see a list of products.
    - The help link takes me to an empty page.
    BUT: where does the ADA get the list of products from? Is it online or local? If everything is online where I am blocked (sign in, list, help), I'll check the firewall. Perhaps the bluescreen crash changed something.

  • Error message trying to install Adobe Download Assistant (Sorry an Error has occured... certificate problem)

    I am trying to download the free trial of Acrobat XI. I am using an iMac running Mac OSX 10.6.8. When I click on the Installer I have downloaded for Adobe Download Assistant, it gives me the following error message while trying to open/install the Download Assistant:s
    Sorry, an error has occured.
    The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author.
    Can anybody help?

    Lmslugo please move your current installation to the trash can, empty the trash, and reinstall.  This should give you a new copy of the application with a current certificate.

  • Downloading a trial - problem with the Adobe Download Assistant

    Q: What is the Adobe Download Assistant?
    A: Trial versions of Adobe Creative Suite, Photoshop Elements, and Adobe Premiere Elements are downloaded using the Adobe Download Assistant — a small application that is meant to improve download reliability and avoid issues that commonly occur during large downloads, such as frequent disconnects. After the trial product is downloaded, Adobe Download Assistant should automatically start installing the product.
    Q: I installed the Adobe Download Assistant, but my trial didn't download?
    A: Under certain conditions, the Adobe Download Assistant installs but does not immediately start downloading the trial product. If this happens:
    1. Quit the Adobe Download Assistant.
    2. In your browser, return to the product trial download page on Adobe.com. Refresh the page, then click the Download now button again and follow the prompts.
    Important: When you start the download, be sure to select your User folder or Desktop folder. A common cause of errors are due to attempts to download the Adobe Download Assistant to the Program Files/Applications folder. The Adobe Download Assistant only downloads the trial application files. Once the download is complete it will  launch the application installer; when the installer  is launched you can then choose to install the actual trial application into the Program Files/Application folder.
    For more info, see
    Troubleshoot Adobe Download Assistant
    or
    Adobe Download Assistant FAQ
    Q: I've have a problem on Windows 7. The download manager just sits there, and does nothing, even after I navigate back to the trial page. It turns out that you can't install Flash in the Programs folder. You have to pick a different folder for ADA to actually work?
    A: You are correct, the Adobe Download Assistant does not have sufficient permission to save files to the Program Files folder. If you run the Adobe Download Assistant as an administrator, or save to a different location (for example, in your Users folder), this should resolve the issue.
    Q: When I try and download the Creative Suite Design Premium the Download Assistant opens and I log in. On the top it says "Welcome, User" but on the bottom right below the action bar for the download it says "Sign in ith your Adobe ID to continue" and the action/download bar just sits there. I have quit and restarted numerous times and even left it running all night. Nothing is working though. I have Windows 7 Home Premium and see no error messages.
    A: Try opening your browser by right-clicking in the start-programs menu and select "Run as Administrator".
    Q: I am trying to download the Premiere trial version onto Windows. I had no issues installing Adobe Download Assistant, however when I tried to log in, it came up with error 100, claiming it could not communicate with the internet.
    A: Many of the errors which forum users are experiencing with the download process is due to trying to download to the Program Files/Applications folder. This seems to cause Error 100, 101, 107, and even problems with being able to extract the install files after the download completes. The Adobe Download Assistant is only downloading the install files.  Once the download is complete it will then launch the installer.  Once the installer itself is launched you can then install to the Program Files/Application folder.
    Q: I've tried everything and nothing works. I'm really frustrated and I don't know what else to do. How can I download a trial?
    A: Another way to get trials of Adobe software is to sign-up for a Free Creative Cloud Membership. With Creative Cloud Membership you can download full, downloadable 30-day trials of all our CS6 Master Collection straight to your desktop, and store up to 2GB of files. Alternately, you can review http://forums.adobe.com/thread/981369 which provides information on how to obtain direct downloads.

    I have suddenly become computer illiterate... that's the only conclusion I can draw from my total failure to install the Premiere Pro CS6 trial version for Mac.
    Step1: I downloaded the Adobe Downloader Assistant installer and installed ADA in the default location (/Applications), which then was followed by said ADA launch. I logged in, selected PP and started a 2 hrs download of a 1.7 GB file.
    Step2: I come back after a while and find a nice DVD icon on my Desktop, reading PP CS6: Great! I quit ADA and open that folder, to find another folder in it, with 3 subfolders and an "Install" application. Click on it. Nada. Reclick on it. Same + an error -1704 "can't open application".
    Step3-30: I am cutting a long story short, but after reading all the support threads I could find, trying to reinstall ADA on my desktop, relog on the website, restart and cancel PP CS6 download a few times (without ADA noticing that there was already a 1.7 GB corresponding to that same file), and repeatedly failed to launch the install.app, I decided to act stupidely and remove all files and go to:
    Step 31: reinstall ADA, re-download PP CS6.
    Step 32: I waited after the install, nothing happened so I went to the new PP CS6 "DVD" and found the "install" app, which reliably did not start anything.
    Step 33: I rebooted. After the reboot, the DVD was gone, replaced by an empty folder of the same name...
    Step 34: me typing all this... I am using a 2011 iMac running Lion and Creative Suite CS 5.5. Thanks for any pointers...

  • How do I remove the Adobe Download Assistant?

    To remove the Adobe Download Assistant you will want to use the same methods you would use for other Applications.
    For Windows XP:
    Choose Start > Control Panel > Add Or Remove Programs.
    Select Adobe Download Assistant and click Remove.
    For Windows 7 and Windows Vista:
    Click Start and type Programs and Features in the Search box.
    Choose Programs And Features from the pop-up list.
    In the Programs And Features dialog box, select Adobe Download Assistant and click Uninstall.
    For Mac OS:
    In the Finder, go to the Applications folder.
    Drag the Adobe Download Assistant program icon to the Trash.
    Empty the Trash.

    What happens when you move the Adobe Download Assistant to the trash?
    If you are looking to reset the download experience then please follow solution 1 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_1.
    Alternately you can initiate a direct download by following the steps listed at http://forums.adobe.com/thread/981369.

  • I keep downloading the adobe download assistant in order to get my download of Photoshop 6, but it d

    I keep trying to download Photoshop 6 after a computer breakdown in which I lost my copy of it, but now it keeps making me first download the download assistant and then won't download photoshop 6.  What can I do?  I've been dependent on Photoshop since the early days of the first Photoshops?  I can't get along without it.

    Oh, I'm using Windows 7 - I've tried the MAC and ended up giving it to a granddaughter - too used to the lousy windows!!!!  No error messages - seems to think I got it just fine, but I didn't.  I think it has to do wIth the machine which just underwent a horror story thanks to some stray virus.  I've been using Photoshop since the days of Photoshop 3 and I miss it!!!!  I think I'll have to empty out my computer and fix it up - there goes the next few weeks!!!!  Thanks for your answer!!!  Joy

  • Download Assistant Freezes After Sign in. Windows 8

    I got a new computer this week (unfirtunately) with windows 8. When I first download the download assistant and signed in. It worked and I was able to download the trials. However it failed to install because I did not have "space". My computer is practially empty. I tried again today, however the download assistant now freezes right after sign in. I hve to use task manager to close it. I have tried everything i can think of....I uninstalled it. reinstalled it. Installed adove air separately. Did it several different ways. Ran as admin. Ran using only Nvidia etc.
    Please help with any solution you can think of or if i can download the package direclty.
    Thanks!

    Which product are you trying to install ?
    Could you please explain what you mean by "failed to install because I did not have "space"" ?
    Does it give you any error message ?

  • Adobe Download Assistant, Photoshop Elements 11

    Altho' I've tried many times over the past few days, I've been unable to download Photoshop Elements 11 using the Adobe Download Assistant.
    I received an email from Adobe inviting me to download Elements 11, with a key to convert the trial version to a full version, which is an upgrade for me.  I think this is because I wa never able to download a workable Elements 10.  It constantly crashed, and sometimes brought my computer down with it.
    I'd love to do download a working version of Elements 10, and have spent many hours trying, but nothing ever results from the Adobe Download Assistant.
    Now it's telling me (in tiny grey letters on a black background) "The download product installation appears to be corrupted.  (Error 108)  Use the 'reset product download button' to try to download it again."  Unfortunately, there is no reset product download button to use.  I have clicked on a down arrow which produced a selection of whether to restart the download or continue trying with the download already started.  I've chosen to restart the download.  Unfortunately, nothing has changed on the window, and it is still telling me about the corrupted download.
    I have no idea what the next step is or where to go to determine whether this whole thing is a hoax or whether it will download Elements 11.  If it does, will Elements 11 work?
    Can anybody out there help?

    Key please see solution 3 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_3 for information on how to reset the Adobe Download Assistant.
    If you continue to face difficulties then you may wish to initiate a direct download of the software.  You can find directions on how to accomplish this at http://forums.adobe.com/thread/981369.

  • Mac CS6 Suite Adobe Download Assistant Error 110, 109, 108

    Hello,
    I am the IT Director for a Small College Campus and we are having problems with the Adobe Download Assistant in regards to downloading the Mac Adobe CS6 Trials. Regarding specifically the Design and Master Suites. I was able to download the Adobe Acrobat Pro XI trial as well as the Photoshop CS6 trial without problem, but when downloading the full Suite trial, I consistantly first get the 110 error, then if I try to restart the download from where it left off, I get an error 109 or 108. The download typically goes fine until the last couple percent, but near the end I get the error and can not restart the download short of starting over completely, in which case the cycle repeats.
    I've done everything in Solution 1 of http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html, with no success. I am also able to download the Windows version of the trial suites, inside a Parallels virutal machine running Windows 7 without error, on the same machine that gives me the error for the Mac version. It seems to only affect the Mac downloads. I tested the same download on the same machine, but off-campus and was able to complete the download, so I think it may have to be a communication error in regards to our firewall, but I'm not sure why it would only effect the Mac Suite downloads. Taking down our firewall completely is not an option.
    I have tried multiple browsers to start the ADA install from, as well as multiple machines running different operating system versions (Mac 10.8 Mountain Lion and 10.7 Lion/10.6 Snow Leopard - I'm not sure exactly which previous version it was) with no success. Both computers were on an Ethernet, hardline connection; no wireless. Any suggestions would be appreciated as our production department is starting a Creative Cloud account and would like to be able to use the download manager instead of the direct download links, from another support topic, I have provided them with for the time being, as they can be difficult to find at times, as well as less reliable.
    Thank you for any help you can provide.

    Creative Cloud uses the Adobe Application Manager as opposed to the Adobe Download Assistant.  You are right though the error messages which you are posting indicate a failure of the network connection.  Since the same computer works off your college network it does sound like a configuration problem with your firewall configuration.
    I would recommend working with the manufacturers of your firewall to determine how to properly allow access.  You may also want to review Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html which does provide some guidence for general system related errors.

  • Adobe download assistant will not work on my machine?

    Adobe download assistant will not work on my machine. When i try to start it i get a message saying "Sorry an error has occurred. This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance." Any ideas what to do

    Are you using Mac OS?  If so please try removing the Adobe Download Assistant from your Applications folder and try again.  This issue is documented in the Known Issues section of Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html.

  • Adobe Download Assistant Will Not Recognize My Adobe ID

    I've been an Adobe customer / forum user since before ID's were tied to email addresses.  My product registrations going back to 1996 through CS 5.5 apps are recorded under that ID.  Since I have to change my email address every couple years to escape spammers, I do not want to change my Adobe ID (and go through the hassle of re-recording the record of registered apps) to a "fluid" ID like an email address.
    Automatic registration and now Adobe Download Assistant will not accept an Adobe ID that is not an email address, yet I can still use it to 'manually' register new / upgrade product purchases.  The problems this poses are two-fold:
    Since I can only manually register new / upgrade products, I cannot obtain any "registration bonus" downloads.
    I cannot download trial versions of apps I want to check out.
    Adobe needs to get its act together and tell its gen-X / Millenials / Kid Web and software development staff that not all Adobe IDs are email addresses, but might also be a unique user ID string.
    Further, due to an individual's email address volatitility (virtually everyone in my email address book had their email address change every 2- 3 years due to ISP demise, merger, personal relocation, job change etc.), Adobe should return to - or at least give precedence to - the model of UID / PW authentication instead of email address / PW authentication.  This would lower Adobe maintenance effort / cost for user accounts as one could simply sign in with UID + PW and change email address for the account as necessary.  As it is now, Adobe CANNOT deal with a user whose email address changes. 
    When Adobe changed from UID precedence to email precedence, I could not register Acrobat Pro (2007) during registration so I used my email address at that time to register the product.  When that email address ceased to exist, I tried to get Adobe to transfer that registration to my old [non-email address] Adobe ID, and, over several months of email exchanges, they ended up admitting they could not do it.  I could not make the change as the SN was already marked as used in there system so simply re-registering it to my existing account wouldn't work either.
    This has been an ongoing issue with "legacy" users since 2006 at least, and NEEDS TO BE RESOLVED ASAP!!!!
    Wayne M Cole AGCV CSCV, CLVI
    Proprietor
    IHP Legal Video Service
    Infinity Heart Producfions,
    Contributing Editor,
    Government Video Magazine

    There you go MISSING THE POINT AGAIN!! My Registered products WILL NOT FOLLOW MY UID IF I CHANGE IT, NEVER DID SINCE 2007.  Saying the will is false information which I alerted Adobe to back in 2007 and is a problem y'all never fixed.    
    Just a little over a week ago, I got I got LightRoom 4 ug from a LR 3 I had purchased in March.  Signing on with my legacy UID (non-email) allowed me ADD those registrations to my account, as I had cor CS 5.5, 4, 3, etc. etc.  Now, isn't it odd that the very day after I posted here, when I sign in to my account it shows NO REGISTERED PRODUCTS!!!  If I look at my order history, it has orders from Adobe store from last weeks CS6 MC purchase back to 2007 when I started buying from Adobe directly after the local brick and mortar resellers disappeared. 
    So I try to register CS6 MC, it tells me the SN is already in use.  I try open a PDF document and it tells me I have to first register and agree to the Acrobat Pro X license before I open a doc - and it was an UPGRADE FROM CS 5.5 MC.  I try to run CS 5.5 apps and they tell me I have to purchase a license since the trial period is over - HUH!  Until I posted here it was working FINE.  I go back to my acccount (non-email UID sign in) and check my profile - Lo and behold SOMEONE (not me) has changed the UID to an email address instead of the non-email UID I sign in with AND DELETED ALL MY PRODUCT REGISTRATIONS!
    Naturally, your software does not let me put it back to the same UID I use to sign on with so THE LINK TO ALL MY REGISTERED PRODUCTS IS GONE, I CANNOT REGISTER NEW ONES (which was no problem just a day or two before posting here) WHICH PROVES WHAT I WAS TOLD IN 2007 - WHEN YOU CHANGE UID'S YOUR LEGACY REGISTRATIONS WILL BE LOST!!!
    So, in summary you (Adobe at least, and I suspect you personally) went in and messed with my legacy account, deleting all my registrations, as I was told in 2007 would happen and advised to keep the old UID if I did not want to blow away those registrations, when I explicity did NOT want to make such changes.  And, should I need an SN for some upgrade offer or to install an update for an older product that I did not transition to the new facility, I have to HOPE that I had I can find the original purchase invoice and that there is a copy of the SN / Reg card attached to it.
    THANKS A PANT LOAD!!

  • Adobe Download Assistant communication error(Error 107) only when I download After Effects CS5.5

    I've been trying to download the After Effects CS5.5 Trial for over a month now and it is really frustrating because I don't have a problem downloading any other adobe trial just After Effects CS5.5, it says I have a communication error (Error 107) and I know I really don't because I can download any other trial from Adobe Download Assistant. I reallly need help to try to download this program. I don't know if it is that I'm in another country, my server, or something relevant but i would really aprecite it if you could tell me why this is happening.

    I would recommend reviewing this thread http://forums.adobe.com/message/4274824#4274824.   Please try the solutions listed within the thread to resolve your difficulties.

  • I downloaded the adobe XI software and it shows in my Adobe download assistant as downloaded but I can not open it and it is not a part of my applications. Very frustrating download process as I just want to convert a PDF file to an editable word document

    I downloaded the adobe XI software and it shows in my Adobe download assistant as downloaded but I can not open it and it is not a part of my applications. Very frustrating download process as I just want to convert a PDF file to an editable word document...

    Odonnells52 you will still need to install Adobe Acrobat Professional prior to being able to make edits to PDF or utilize Acrobat.   By default the installation files have been saved to your download folder.
    If you continue to face difficulties with the Adobe Download Assistant then please see Troubleshoot Adobe Download Assistant.
    You can also download the installation files directly from Download Acrobat products | Standard, Pro | XI, X if you are unable to locate the downloaded installation files.

  • I have downloaded the 30 day free trial using Adobe Download Assistant but I do not know how to open it and start using it.

    I have downloaded the 30 day free trial using Adobe Download Assistant but I do not know how to open it and start using it.

    This was so annoying!! It took me a good couple of hours but i figured it out, you need to do the following: Go to the folder where you saved the download (in my case i saved it in My Downloads) -> click on 'Adobe Photoshop Elements 12' -> click on 'PSE 12' -> click on 'Setup' (select the icon which is a box with a shield) -> follow instructions and....voila! You will need to restart when it suggests so save anything else first, then when it reboots you should see the icon on your desktop....hpe this helps!

  • Error updating adobe download assistant from version 1.0.6 to 1.2.9

    i am getting an error updated adobe download assistant from version 1.0.6 to 1.2.9.  "The application cannot be installed due to a certificate problem.  The certificate does not match the installed application certificate, does not support application upgrades, or is invalid.  Please contact the application author.

    Sammybobammy89 what Adobe software title are you trying to install?  To resolve your current error remove version 1.0.6 prior to installing version 1.2.9.

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