Downloaded Firefox 5 and now each time I try to open, it asks me to restart computer.I did 4x, but I still get that error message. Tried downloading fromIE, but no help. Mark Anderson

I tried to upgrade to Firefox 5 this morning. Now Firefox 5 won't open. Gives me error message, you have to reboot computer. I did 4 times, but there is no change. In a loop. I tried downloading ver 5 from IE, but still have the same problem.
Mark Anderson

It just pops up saying Itunes has stopped working and then says it is collecting info about the problem.
Good, your Vista will have been collecting additional information about those errors. Fingers crossed, that will give us a heads up on the cause of the problem.
Head into your Problem Reports and Solutions control panel and open your Problem History. Look for recent iTunes problem reports, open them up and have a look through.
Are they pretty much saying the same sort of thing? If so, paste the contents of a typical report into a reply here so we can have a look.

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I tried to download some photos from a corrupted CD and now every time I try to open iPhoto the frame pops up but nothing will load. I just get the spinning color wheel. Any ideas???

What version of iPhoto? Assuming 09 or later:
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD

Hi, i think i erased the utility folder of my macbook and now every time i try to open it the computer just freezes...? help!

hi, i think i erased the utility folder of my macbook and now every time i try to open it the computer just freezes...? help!

Hi
This sounds like a job for Disk Utility ... but that's located in the Utilities folder ....
Fortunately, there's a spare copy of Disk Utility on the setup disks you should have received with your computer. You need to boot the computer from the setup disk, then find Disk Utility. Inside Disk Utility, "mount" your hard drive and run Repair Disk, then Repair Permissions.
Good luck
Bob

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See [[Firefox keeps opening many tabs or windows]]

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I've tried most things that forums have suggested and none work. I've downloaded the latest software.

If that's so then how are Apple expecting me to fix a payment problem if they can't tell me what the problem is :/
They are telling you what the problem is; your payment method has been declined. They will not tell you specifically what apps you still owe for, but that's rather irrelevant.
If I went to my bank would thy be able to tell me what's wrong or will I need to contact Apple?
It depends on what the problem is. First, make sure that you're using one of the accepted cards. If you're sure you are, then I again would suggest you contact your credit card company, tell them that an on-line merchant is declining your card, and ask for assistance. If the credit card company can't or won't help, you can try contacting the iTunes Store, but my guess is that they'll tell you the same thing I'm telling you; contact your credit card company or try a different card. If you do want to try the iTunes Store, go here:
http://www.apple.com/emea/support/itunes/contact.html
to report the issue to them.
Regards.

Update to the new release and firefox hangs and becomes unresponsive each time I try to open it. I have tried removing firefox from my pc, restarted my pc. went to Google Chrome and downloaded it again. Still hanging. Please help

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I can open Google Chrome and IE without any problems. My new version of Thunderbird won't let me see messages.

So i have just unistalled itunes logged on to apple to try and download the itunes prog ,but it dont seem to have downloaded.can anyone help me please.
Could you walk us through what happened when you tried to do the download, please?

I updated my itunes and now every time i try to play a song 'internal error' shows up and itunes quits. Please help me....

I updated my itunes and now every time i try to play a song 'internal error' shows up and itunes quits. Please help me....

Hi Dance4Life85!
I have a couple of troubleshooting suggestions for you regarding this issue. First, I would suggest that you reinstall iTunes, according to the instructions in this article:
OS X Mountain Lion: Reinstall apps that came with your Mac
http://support.apple.com/kb/PH11201
To reinstall iTunes, download it from the Apple Downloads website.
Apple Downloads website
Note that all you will need to do is download iTunes and install it again, it will install over the version that is on your computer right now without issue. If your issue persists, you may want to see this article about troubleshooting third-party plugins for iTunes:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/TS3430
Lastly, if neither of these resolve the issue, then you may need to recreate your iTunes library. More information on this can be found here:
iTunes: How to re-create your iTunes library and playlists
http://support.apple.com/kb/HT1451
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

I just paid for, and downloaded Acrobat Pro, and it 'quits unexpectedly' each time I try to open it-b4 it even gets to the opening menu-. Any solutions??

I just paid for, and downloaded Acrobat Pro, and it 'quits unexpectedly' each time I try to open it…b4 it even gets to the opening menu…. Any solutions??

Did you install it in the administrator account with anti-virus disabled?

Firefox 3.6.10 crashes each time I try to open a PDF file? Any suggestions?

Each time I try to open a PDF file from any website, Firefox (3.6.10) crashes. No error messages--just closes abruptly. For add-ons, I've got Personas 1.6.1, United States English Dictionary 1.0.0, and WOT. I've got the Adobe Reader 9 and Foxit 3.3.1.0518. The crashes of Firefox occur with both PDF readers. I did go through the posted solutions for PFD related crashes in the FAQ section but those steps did not resolve the problem.

Does that only happen if you open the PDF files in the browser or also if you open the PDF files in the standalone program by disabling the plugin?

After updating iOS, I only see a black screen on my iPad asking for a 4 digits passcode, I've tried severeal times and now every time I try I get this message "Ipad dissable wait 60 min... I do not know what to do???

After updating iOS 8.0, I only see a black screen on my iPad 4 asking for a 4 digits passcode, I've tried severeal times and now every time I try I get this message "Ipad dissable wait 60 min... I do not know what to do???

Howdy mendjes25,
It sounds like you’ve recently updated your iPad and now it’s disabled because the passcode you’re entering isn’t being accepted. I can imagine that would be frustrating. Take a look at the article linked below, it describes the alert you’re seeing and provides the possible resolutions for that issue.
iOS: Forgot passcode or device disabled
I hope this helps,
-Jason

Hi I bought a copy of both Photoshop and Premiere Elements in 2013. I've only just installed Premiere, but each time I try to open it, it requires sign-in to Adobe Cloud. I enter the details (I've checked these again and again) but it never connects, and

Hi I bought a copy of both Photoshop and Premiere Elements in 2013. I've only just installed Premiere, but each time I try to open it, it requires sign-in to Adobe Cloud. I enter the details (I've checked these again and again) but it never connects, and I cannot use the software. Can you help? Thanks, Tony

Hi,
Can you please elaborate what happens when you try to Sign in?
Also , Can you please share the following logs at [email protected]:
Go to %temp% folder and share PDApp.log , oobelib.log and amt3.log
Thanks,
Shikha

Just installed Photoshop CC on my PC, but each time I try to open it I get "Ps has stopped working." Help!

Hey there, I've just installed PS CC on my PC. Each time I try to open the program, it runs for about 5 seconds and then a dialog box pops up and says "Photoshop has stopped working." Am I going to have to re-install the program?

I've also downloaded After Effects, and that program is working smoothly. Any thoughts?

For some weird reason now, every time I try to open a LinkedIn page it seems to get re-routed to a UPS page. Did I inadvertently trigger a script of some kind and, if so, how do I un-do it?

For some weird reason now, every time I try to open a LinkedIn page in Safari it seems to get re-routed to a UPS page. Did I inadvertently trigger a script of some kind and, if so, how do I un-do it? This happens, no matter what the LinkedIn page is.

Hi ...
From your Safari menu bar click Safari > Empty Cacche. Quit then relaunch Safari to test.
If that didn't help, go to ~/Library/Caches/com.apple.Safar/Cache.db
Move the Cache.db file from the com.apple.Safari folder to the Trash.
Quit then relaunch Safari to test.
Doubtful just visiting a page in within the LinkedIn site triggers a script of any kind.

I have the latest version of Firefox yet I am still getting an error message that says photoshop is no longer supported on my platfrom and thereofre it's not downloading.

I have the latest version of Firefox yet I am still getting an error message that says photoshop is no longer supported on my platfrom and thereofre it's not downloading.

Please give a bit more system details. Which OS and version are you on? Is it 32 bit or 64 bit. Try downloading the Creative Cloud App if not already installed from: https://creative.adobe.com/products/creative-cloud. You can choose to install PS from withing this app and need not rely on web page.
Regards,
Anirudh

Have installed and uninstalled Adobe Acrobat XI Pro on my Dell desktop running Windows 7 Professional. Each time I try to open a PDF file, I receive ERROR: 16 message. Would appreciate any suggestions. Thanks.

Have installed and uninstalled Adobe Acrobat XI Pro on my Dell desktop running Windows 7 Professional. Each time I try to open a PDF file, I receive ERROR: 16 message. Would appreciate any suggestions. Thanks.

Hi Doug Talbott,
Please refer to the page associated with this link (Configuration error 16 | CC, CS) and follow the procedure detailed for Windows 7 and let me know if your issue gets resolved.
Regards,
Rahul Tyagi

Downloaded Firefox 5 and now each time I try to open, it asks me to restart computer.I did 4x, but I still get that error message. Tried downloading fromIE, but no help. Mark Anderson

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