Downloaded iLife and installed it to get iDVD. iMovie working, Garage Band not installed and my working iPhoto stopped working. Icon where iPhoto used to be now has a white circle with a line in the middle and error message saying that it is damaged.
OS X 10.8.4 (12E55)
Welcome to Apple Support Communities
Your MacBook Pro came with iPhoto, iMovie and GarageBand, and what you did is to install iLife from a DVD having these applications from the Mac App Store.
What I recommend you is to delete the iPhoto, iMovie and GarageBand copy you have. To do it, open Finder, select Applications in the sidebar and delete them. Then, open the App Store, go to Purchases and download iMovie, iPhoto and GarageBand. iDVD will be working after doing this
Similar Messages
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My ipod classic 160 has a red circle with a X in the middle how do I get it to work?
My ipod classic stopped working. It has a red circle with a X in the middle. I've troubleshooted but still can not get it to work.
Hi Mildred,
Happy Holidays!
The resource below will explain the steps you can take to resolve the issue you are having with your iPod classic.
iPod Displays a Red "X" Icon - Apple Support
http://support.apple.com/en-us/HT203170
The first step is to download the latest version of iTunes on your Mac or PC. Then try the steps below.
Restore iPod from Disk Mode
Disconnect iPod from your computer.
Manually put iPod into Disk Mode.
Open the latest version of iTunes and connect iPod.
Restore iPod.
Setup Service for iPod
If you cannot force your iPod into disk mode and restore it, then your iPod may need service. Click one of the links below to setup an iPod Service Request online or make a reservation at the Genius Bar before visiting your local Apple Retail Store.
Apple Retail Store
iPod Service Request Online
Putting iPod into Disk Mode - Apple Support
http://support.apple.com/en-us/HT201544
iPod devices with a Click Wheel
If necessary, verify that your iPod has a Click Wheel.
Before placing the iPod into Disk Mode, verify that it is charged.
Toggle the Hold switch on and off (set it to Hold, then turn it off again.)
Press and hold the Menu and Select buttons for at least six seconds, until the Apple logo appears.
When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod will should say "Do not disconnect".
If you are having difficulty putting your iPod into Disk Mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center. If you are still unable to put your iPod into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.
Older iPod models without a Click Wheel
Before placing the iPod into Disk Mode, verify that it has a charge.
Toggle the Hold switch on and off (set it to Hold, then turn it off again.)
Press and hold the Play/Pause and Menu buttons until the Apple/iPod logo appears, then release them. This resets iPod. When you reset iPod, all your music and data files are saved, but some customized settings may be lost.
When the Apple logo appears, immediately press and hold the Previous and Next buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod should say "Do not disconnect".
Restoring iPod to factory settings - Apple Support
http://support.apple.com/en-us/HT201540
It's important to understand the difference between updating and restoring. Updating simply installs the software that controls iPod and does not affect the songs and files stored on iPod's disk. Restoring erases the iPod's disk and restores iPod to its original factory condition.
Warning: Because restoring erases all the songs and files on iPod, back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library.
How to restore iPod
Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
Download and install the latest version of iTunes if necessary.
Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
Click Restore.
If you are using a Mac, you will be asked to enter an administrator’s name and password.
A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will present one of two messages with instructions specific to the iPod model you are restoring.
Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During stage two of the restore process, the iPod displays an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remain connected to the computer or iPod power adapter during this stage.
Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.
I hope this information helps ...
- Judy -
I'm trying to load updated Firefox 4, when the blue drop down menu with the firefox icon and Applications folder icon (prompt to drag firefox icon to apps folder) the firefox icon has a white circle with a line through (like a "do not enter" symbol)
Hello puma1552,
Are you referring to the *Do Not Disconnect* screen display while your iPod is plugged into and syncing with iTunes? Check out this Apple support document for its meaning and why you are receiving this icon. This icon always appears when you are syncing your iPod with iTunes. It's basically a warning message telling you that the iPod is currently in use and should not be removed.
http://support.apple.com/kb/HT1378
B-rock -
My iphoto on the dash board has a white circle with a white line going across the circle, covering iphoto. Yesterday by accident I loaded ilife instead of iwork. I can't open iphoto it says it is either damaged or not complete. Thanks Jeanne
Did you start to load iLife then stop? See this thread. https://discussions.apple.com/message/15807018#1580701
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This is the error message I get when I try and open Firefox:
''The application or DLL C:\Program Files\Mozilla Firefox\WSOCK32.dll is not a valid Windows image. Please check this against your installation diskette.''wsock32.dll is a Windows System file which is used to connect to the internet. if you are seeing this error message then its probably because either your Antivirus program might have moved this file to the Virus Chest or this file was Deleted mistakenly. Try Restoring this file from your Anti Virus software or check if it is still available in the Recycle Bin folder.
If above suggestions don't work, see this:
''This error is a tough one as it severely limits the programs or apps that you can run in Windows. This error pops up every time you try to open a program in windows, well not every program but most. Most spyware programs can’t be ran because this error pops up and prevents it.''
''One would think that the solution would be to repair the invalid .dll, but what ended up fixing it for me was extracting a fresh copy of explorer.exe. It looks like explorer.exe had gotten corrupt for some reason and was causing the bad image errors with certain .dll s.''
''To repair the problem open up '''msconfig''', it is actually one of the few programs in windows that would still open. To open it click on Start -> Run ->Type in '''msconfig''' and hit Enter. Once it is open click on the button that says “Expand File”. From there you will select the file that needs replaced and the location of the good file. Most of the time the good file can be found in the i386 folder of your XP install cd. My msconfig didn’t like the directory “C:\Windows\System32\ that was already filled in, so browse to the Windows\system32 directory and it should work just fine.''
''Expand the file, it will look like nothing happened, that is normal. Reboot the computer and you should not get the errors anymore.''
''To be safe, I expanded the Wsock32.dll file as well, so if for some reason your error still persists try expanding the dll file too.''
Taken from: http://www.advantage-pc.com/?p=692
Check and tell if its working. -
I keep uninstalling and redownloading it, but it is still saying that I downloaded it incorrectly and I need to do it all again!
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
I can not get any of my music back onto my iPhone. I lost it all during the upgrade, and don't know what to do. Can anyone help a total novice at this?
Using a Mac, and iPhone w/ Siri.See this post.
tt2 -
Re: My blackberry 8310 has a white screen with a box in the middle?
hey im having the same problem. my phone is the curve 8330. i know its kinda old but, still it was a good one and i dont want it to die on me. when i turn on the phone i get a box or like a window with a circle then a square and a triangle in side it. the background is white for the scree. and there is a circle around it having it crossed out like a no sign. i tried what u said but my computer wont detect it. pls help me out.
Hi and Welcome to the Community!
Depending on what occurred just before this behavior started, your resolution choices may be different. So, here are some guesses, since we don't know that information...
KB32814 After completing an Enterprise Activation the BlackBerry smartphone reboots to blank white screen
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
IPhoto quit in the midst of importing some photos to the library. When I reopened it, it had some events, that were imported a few days earlier, which had no photos. They were missing. I tried Time Machine to restore the iPhoto Library to a version made a couple of hours earlier. But I got an error message saying that I did not have permission. I tried restarting iPhoto while holding down the Option key and tried to access the Time Machine iPhoto Library, but that only got me a portion of the library and not the portion that was missing earlier. When I restarted iPhoto this time, even more of my photos were missing.
Try repairing the permissions on your Time Machine, Take a look at this link, http://support.apple.com/kb/HT1452
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When I download photos from a flash drive,everything is fine and they show in Events and Pictures, but when I click on the individual pic I get an error message saying that it cannot locate the JPG. Any thoughts?
It sounds like your iPhoto Advanced preferences are set to not copy photos during import, i.e. a Referenced library:
Check your Advanced preferences to see if that's the case. If it is the best solution would be to select the checkbox to copy the photos and reimport the photos from the flash drive. Then check the new import. It it was OK you can delete the previous event with the "missing" photos.
OT -
I just purchased the new Canon SX60 camera. Despite downloading and installing the latest version of Adobe DNG converter, I receive an error message saying that Photoshop CS4 can't open up/convert raw files (.CR2). This is the same file format as used by the SX50, with which I never had any problem. Does anyone have a suggestion on how to fix this problem? Thanks.
Camera Raw plug-in | Supported cameras I do not see that SX60 as supported. Just how new is the SX60 when was it announces. Its support is not even listed in ACR 8.7 RC
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I updated to iTunes 12 and didn't like it. Followed advice to revert to 11.1. Now my iPhone 5 won't sync and error message says I need iTunes 11.2 or higher. Apple Download choices didn't have anything between 11.1.5 and 12. What can I do? Using iTunes 12 is not an option. Many features I used for audiobooks have disappeared.
The version immediately prior to 12 was 11.4.0.18. Here are direct download links from Apple's servers:
iTunes 11.4.0.18 for Windows (32-bit) - iTunesSetup.exe (2014-09-09)
iTunes 11.4.0.18 for Windows (64-bit) - iTunes64Setup.exe (2014-09-09)
tt2 -
I am trying to restore an older iPod Touch, but do not have the passcode. I am getting an error message saying that I need to free up some space, but I cannot because I don't have the passcode and have never synced this device to my account. Help..
If it is asking for the screen-lock passcode then:
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
Otherwise follow varjak paw recommendation -
I bought the Keynote app for my MacBook, but when I open the application and try to install it, I get an error message saying that the application will not work with my MacBook. What gives? And, can I please request a refund? ($19.99 = a week's groceries).
Thank you for your help! - I did try looking for all available specs about Keynote on the Apple iTunes website, and found nothing that could help me. HELP!1
Close all iWork applications
2
Uninstall Keynote; this must be done with an application remover tool to delete the installation properly. Appcleaner is known to work correctly for this purpose, it is free and can be downloaded from here: Appcleaner Download
3
empty the trash
4
shutdown the Mac and restart. After the start up chime, hold down the shift key until the apple logo appears
let the Mac complete the start up procedure completely, it will take longer than usual as the hard drive is being repaired
5
Reinstall Keynote by logging into the Mac App Store using download / install -
I own an iMac 2011. I am unable to reinstall and launch premiere pro cc. We I attempt to run the program I get a error message saying that the adobe application manager is missing or need to be updated. I reinstalled the manager but I am still unable to launch any of my programs from adobe. I tried to do a trail with a program and I am still getting the same message.
Davinci thank you for the update.
Please utilize any available uninstallers that are located in the Applications/Utilities/Adobe Installers folder. Once all of the available uninstallers have been run you will then want to rerun the CC Cleaner Tool. You can find directions on the use of the CC Cleaner Tool and a download link at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. After the CC Cleaner Tool is run then please reinstall the Creative Cloud Desktop application from Creative Cloud Help | Creative Cloud for desktop.
The CC Cleaner Tool is designed to be used after running the uninstallers. Without running the uninstallers first then a complete removal may not be possible.
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