Downloaded the latest version of iTunes&quicktime and can't connect iphone
I downloaded the latest version of iTunes and Quicktime but now when I tried to connect my iPhone 3Gs it says I must uninstall iTunes and mobile device support and then reinstall them. When I try uninstalling mobile device support it says "Error while installing"
How do I fix this?
When I try uninstalling mobile device support it says "Error while installing"
Let's try the following procedure first.
Download and install the Windows Installer CleanUp utility from Microsoft:
http://support.microsoft.com/kb/290301
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any *Apple Mobile Device Support* entries and click "Remove".
Quit out of CleanUp, restart the PC, and try another iTunes install. Does it go through properly? If so, do you get recognition for the iPhone this time around?
Similar Messages
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I have installed a new windows 7 computer (Dell) and downloaded the latest version of ITunes. How can I populate my music into ITunes from my I-pod classic?
Hey AppleMacParker,
Thanks for the question. The following article may assist you in setting up syncing with your iPod:
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
http://support.apple.com/kb/PH12313
Select items to sync automatically
1. Connect your iPod, iPhone, or iPad to your computer and select your device.
2. Select the type of media you want to sync.
The types of media you can sync depends on your device. For more information, see Sync and organize iOS apps and Add photos to iPod, iPhone, or iPad.
3. Select the Sync checkbox, and select the items you want to sync automatically each time you connect your device.
Click a button to select the kind of content you want to sync, then select the sync checkbox and select the items you want to sync automatically
The bar at the bottom of the window shows how much space will remain on your device after you sync.
Thanks,
Matt M. -
I can't download latest version of itunes, even i click on the check for update.
Try downloading an installer from the Apple Website, lisa:
http://www.apple.com/itunes/download/
Does that install go through properly for you? -
I was updating iTunes to version 11.1.4 and the installation failed. I follwed all the steps from the Apple Support website to uninstall iTunes. The Apple Mobile Device Support would not uninstall, but I proceeded based on info from the support community. I am now trying to download and install iTunes. I show that iTunes has downloaded, but I cannot get the installer program to open/run. Any suggestions for what I might try?
Details please
What version if the OS do you have? What version of iPhoto did you have, what version did you download (and from where), what version do you have currently installed and what is the exact error message you get?
LN -
This is the error I get:
Problem Event Name:
BEX
Application Name:
iTunes.exe
Application Version:
11.1.3.8Hey there kmliby,
It sounds like you are getting an error message when trying to open iTunes. Depending on the version of your Windows version, I recommend either of these 2 articles to help resolve launch issues.
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1421
Or
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thank you for using Apple Support Communities.
All the very best,
Sterling -
i just downloaded the latest version of itunes but i cant zync my iphone nor my ipod. it just to work perfectly with the older version of itunes but now itunes does not detect my ipod nor iphone. i have a windows pd and iwindows detects the iphone and ipod. what is something i can do to fix the problem??
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Featurs appin the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests -
I just downloaded the latest version of iTunes and now my computer does not recognize my ipod nano. How do I fix this?
Hi jstutsman,
If you are having issues with your iPod nano not being recognized in iTunes after a recent update, you may find the steps and links listed in the following article helpful:
iPod not appearing in iTunes - Apple Support
Regards,
- Brenden -
Since I downloaded the latest version of iTunes, my remote app on iPad and iPhone does not recognise ,or connect to, my iTunes library... Any ideas ?
Hi Pittgo76,
If you appear to missing your iTunes library after a recent update, you may find the following article helpful:
Apple Support: No content shows up in iTunes after updating
http://support.apple.com/kb/ts1967
Regards,
- Brenden -
Also, the "burn playlist to disc" command has disappeared from the File options. I downloaded the latest version of iTunes but that only restored tracks I'd bought from the iTunes store. I also tried setting up another logon.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be copied & renamed as iTunes Library.itl to restore the library to an earlier state. Look for a recent .tmp file that is similar in size to the .itl files in the Previous iTunes Libraries folder. If it has happened repeatedly you may want the earliest such file generated since the last iTunes upgrade.
If applicable, see iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
I've noticed more of these missing library posts of late and a common factor to most since I started asking is AVG Anti-Virus. It seems in some cases it might be at least part of the reason why the library file disappears. Try excluding the iTunes folder from any AV scanning process.
tt2 -
I can not dowload the new updated software for my Ipod touch 4G. When i do I get an error message that says Network connection has timed out. I have done the trouble shooting steps. Downloaded the latest version of Itunes, and checked network connection
Disabling the computer's antivirus and firewall during the download and update usually resolves the timeout error.
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When I try to download the latest version of iTunes from apple.com, I get the message "Content was blocked because it was not signed by a valid security certificate."When I open iTunes and try to download the latest version there, I get the message "iTunes has an invalid signature. The download has been removed." I have also gotten an Internet Script Error stating that an error has occured in Line 0, Char O and that "Access is denied to images.apple.com/global/scripts/lib/iepngfix.htc." This problem has never occurred with earlier versions of ITunes. Anyone know how to fix this problem?
Are you downloading iTunes form an Apple website or somewhere else? If the answer is somewhere else, try downloading it from Apple. Click on iTunes in the black menu bar above and go from there.
Let us know what happens. -
I tried to download the latest version of iTunes but failed half way through. It suggested that i reinstall we I tried. However, i now get this message which states "Application has failed to start because MSVCR80.dll was not found. Reinstalling the application may fix the problem"
I have tried this but with no success. I have therefore found that I cannot access my iTunes library at all now.
What should I do.Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99792) -
I just downloaded the latest version of iTunes for Windows and now iTunes crashes everytime I launch it. I have tried re-downloading and selecting Repair with no luck. Any suggestions?
thanksFor general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
tt2 -
I downloaded the latest version of iTunes on my MacBook Pro and now when I open iTunes I can not access the iTunes store; however, I can access the Apps store. I have tried reinstalling iTunes. I have tried changing the pop up/cookie settings in Firefox and Safari. I have logged out and also shut down my MacBook. I have tried changing the Firewall settings on my MacBook. I have googled possible ways to get the iTunes store to work and nothing has helped so far. Please help.
It will never automatically update. You always will ahev to tell it to update. it will never update unless you tell it to.
The pics and music sync is one way - computer to ipod. The only exception is itunes purchases. The ipod is not a backup device.
Cop everything from your backup copy of your old computer to your new one. -
I have downloaded the latest version of itunes to my computer and when I sync my new iphone, it says it is syncing but doe not pull the music in my library. Can anyone assist me in figuring out how to sync my iphone? The computer that has my current music library is old so I want to get it synced before it dies...
Download what applications?
Apps in iTunes do not run on computers.
What is the exact error and where specifically is it occurring?
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