Downloading a trial - problem with the Adobe Download Assistant

Q: What is the Adobe Download Assistant?
A: Trial versions of Adobe Creative Suite, Photoshop Elements, and Adobe Premiere Elements are downloaded using the Adobe Download Assistant — a small application that is meant to improve download reliability and avoid issues that commonly occur during large downloads, such as frequent disconnects. After the trial product is downloaded, Adobe Download Assistant should automatically start installing the product.
Q: I installed the Adobe Download Assistant, but my trial didn't download?
A: Under certain conditions, the Adobe Download Assistant installs but does not immediately start downloading the trial product. If this happens:
1. Quit the Adobe Download Assistant.
2. In your browser, return to the product trial download page on Adobe.com. Refresh the page, then click the Download now button again and follow the prompts.
Important: When you start the download, be sure to select your User folder or Desktop folder. A common cause of errors are due to attempts to download the Adobe Download Assistant to the Program Files/Applications folder. The Adobe Download Assistant only downloads the trial application files. Once the download is complete it will  launch the application installer; when the installer  is launched you can then choose to install the actual trial application into the Program Files/Application folder.
For more info, see
Troubleshoot Adobe Download Assistant
or
Adobe Download Assistant FAQ
Q: I've have a problem on Windows 7. The download manager just sits there, and does nothing, even after I navigate back to the trial page. It turns out that you can't install Flash in the Programs folder. You have to pick a different folder for ADA to actually work?
A: You are correct, the Adobe Download Assistant does not have sufficient permission to save files to the Program Files folder. If you run the Adobe Download Assistant as an administrator, or save to a different location (for example, in your Users folder), this should resolve the issue.
Q: When I try and download the Creative Suite Design Premium the Download Assistant opens and I log in. On the top it says "Welcome, User" but on the bottom right below the action bar for the download it says "Sign in ith your Adobe ID to continue" and the action/download bar just sits there. I have quit and restarted numerous times and even left it running all night. Nothing is working though. I have Windows 7 Home Premium and see no error messages.
A: Try opening your browser by right-clicking in the start-programs menu and select "Run as Administrator".
Q: I am trying to download the Premiere trial version onto Windows. I had no issues installing Adobe Download Assistant, however when I tried to log in, it came up with error 100, claiming it could not communicate with the internet.
A: Many of the errors which forum users are experiencing with the download process is due to trying to download to the Program Files/Applications folder. This seems to cause Error 100, 101, 107, and even problems with being able to extract the install files after the download completes. The Adobe Download Assistant is only downloading the install files.  Once the download is complete it will then launch the installer.  Once the installer itself is launched you can then install to the Program Files/Application folder.
Q: I've tried everything and nothing works. I'm really frustrated and I don't know what else to do. How can I download a trial?
A: Another way to get trials of Adobe software is to sign-up for a Free Creative Cloud Membership. With Creative Cloud Membership you can download full, downloadable 30-day trials of all our CS6 Master Collection straight to your desktop, and store up to 2GB of files. Alternately, you can review http://forums.adobe.com/thread/981369 which provides information on how to obtain direct downloads.

I have suddenly become computer illiterate... that's the only conclusion I can draw from my total failure to install the Premiere Pro CS6 trial version for Mac.
Step1: I downloaded the Adobe Downloader Assistant installer and installed ADA in the default location (/Applications), which then was followed by said ADA launch. I logged in, selected PP and started a 2 hrs download of a 1.7 GB file.
Step2: I come back after a while and find a nice DVD icon on my Desktop, reading PP CS6: Great! I quit ADA and open that folder, to find another folder in it, with 3 subfolders and an "Install" application. Click on it. Nada. Reclick on it. Same + an error -1704 "can't open application".
Step3-30: I am cutting a long story short, but after reading all the support threads I could find, trying to reinstall ADA on my desktop, relog on the website, restart and cancel PP CS6 download a few times (without ADA noticing that there was already a 1.7 GB corresponding to that same file), and repeatedly failed to launch the install.app, I decided to act stupidely and remove all files and go to:
Step 31: reinstall ADA, re-download PP CS6.
Step 32: I waited after the install, nothing happened so I went to the new PP CS6 "DVD" and found the "install" app, which reliably did not start anything.
Step 33: I rebooted. After the reboot, the DVD was gone, replaced by an empty folder of the same name...
Step 34: me typing all this... I am using a 2011 iMac running Lion and Creative Suite CS 5.5. Thanks for any pointers...

Similar Messages

  • Anyone encounter problems with the Adobe Download Asssitant?

    Downloaded the Adobe Download Assistant and the trial software was to start installing automatically. This did not happen. Can anyone help?

    Troubleshoot Adobe Download Assistant
    http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html
    You can bypass the download assistant and download the trials directly thru the site linked below.  Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    http://prodesigntools.com/tag/ddl

  • HT4623 Has any one had a problem with the new download?

    Has anyone had a problem with the new download?

    Here's what others have done successfully to work around that problem: In your Web browser, go to Photoshop.com and log in.  You should be asked to accept the Terms Of Use.  Once you have, then you won't have any issue with accessing Photoshop.com from PSE.

  • There seems to be a problem with the file download. For troubleshooting tips, please visit our customer support page

    There seems to be a problem with the file download. For troubleshooting tips, please visit our customer support page.

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    That is correct.  Once the Adobe Download Assistant is installed you will need to initiate the download from http://www.adobe.com/cfusion/tdrc/index.cfm?product=incopy&loc=en_us.  If this is not working for you then please utilize a different web browser.

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  • I am facing difficulties downloading with the Adobe Download Assistant.

    I'm having the same troubles... can not install Flash Professional.. had no issues installing many others packages a couple weeks ago.
    been trying since yesterday to get this installed and just keep getting errors in Adobe Download Manager.
    I think you guys are having problems with Akamai ... that's my 2 cents.
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    actually Jeff, it was the Adobe Application Manager.. my mistake.
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    2:08:41.4683055 PM PDapp.exe 1268 WriteFile E:\Temp\{3F09476F-4AB7-4717-908C-4451D38F39EA}\FlashPro_12_LS16.exe.aamdownload.aamd SUCCESS Offset: 312, Length: 21
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  • Is there a problem with the jdev download?

    I've tried downloading the latest verstion and it stops after 10 megs.
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    Try again.
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