Downloading software from the creative cloud

I purchased the design and web premium package and am trying to download it. where do i start?

Moving this discussion to the Downloading, Installing, and Setting Up forum.
Wrtapp please see http://forums.adobe.com/thread/1006208?tstart=0&promoid=KBHJQ which discusses how to download your purchased software.

Similar Messages

  • Why can't I download lightroom from the creative cloud menu???

    Why can't I download lightroom from the creative cloud menu???
    I just signed up for creative cloud tonight and on the files and apps page, it's listed. When I click to download, the adobe application manager doesn't list it.
    How to I download it?

    Try http://forums.adobe.com/message/4681997
    See also http://helpx.adobe.com/lightroom/kb/lightroom-creative-cloud-faq.html#id_95665

  • Can I load software from the Creative Cloud to both a Mac and PC that I own?

    Can I load software from the Creative Cloud to both a Mac and PC that I own?  Is it the same yearly license cost?

    Yes, you can use Creative Cloud desktop applications on two computers at once, regardless of operating system, for the individual associated with the Creative Cloud membership.

  • When I downloaded Photoshop from the Creative Cloud, it did not include Adobe Bridge?

    When I downloaded Photoshop CS6 from the Creative Cloud, it did not include a copy of Adobe Bridge. Adobe Bridge does not appear in the selections in my Adobe File Manager to download from the Cloud. How do I obtain a copy of Adobe Bridge?

    Bridge is automatically installed with Photoshop, After Effects, InDesign, Illustrator etc. There is no specific option to install it.
    Mylenium

  • Upload / Download to / from the Creative Cloud

    I can upload and download files to / from the CC using the CC Desktop app.   I thought that woujld come with the $10/Month CC subscription. 
    I expected that PS CC would have CC functionality built-in so that I coujld "save" or "open" directly from the cloud.
    What am I missing?

    This functionality does not exist in Photoshop CC.
    What you can do is use file syncing to Save and Open files in the Creative Cloud Files folder on your computer. They are then available to view and share from the Files page of the Creative Cloud at https://creative.adobe.com/files and available for Photoshop CC (and any other program) from the Creative Cloud Files folder on your computer.
    If you do not have file syncing available yet you can sign up from the Early Access page at https://creative.adobe.com/earlyaccess.

  • I was registered on my mac, but now I'm using my windows site and couldn't download the software from the creative cloud

    So at first I started the student teacher edition on my Mac side, but now I'm using my windows site and trying to download it again from adobe creative cloud, but it only gave me the trial version. Now it has expired and I have no access to all my software. Help pls?

    I have the same issues.  I keep getting a "network error" even though my connections are fine.  I have installed Bootcamp fine on another Macbook, but am having major issues with my brand new one.  I have read the support forums where they say to keep trying because the servers are notoriously slow, but this seems a little ridiculous.  Hope I can get some help as well.
    Thanks!

  • Why does Adobe Manager crash when I create to download programs from the creative cloud?

    I just signed on to Adobe Creative Cloud and trying to download apps to my desktop and Adobe Manager crashed everytime. I am running on OSX 10.9.4. Any suggestions?

    I would click the download button from the apps page. The Adobe Apps Manager would launch then crash. I didn't know what else to do, so I noticed I didn't have the latest Adobe App Manager.
    After I updated my AAM, the download worked fine. Thanks you for looking into it.

  • How to download applications from the Creative Cloud?

    i have paid to join creative cloud. Where is the download area to download the suite
    Title of this message was edited by a moderator.

    1. Go to http://creative.adobe.com and sign in with your Adobe ID
    2. On the top, you'll see links for Files, Apps. Click Apps
    3. All available applications are listed on this page. Click Download link under the app you want to download
    4. The first time you download an application, Adobe Application Manager (AAM) will get installed on your computer
    5. AAM downloads and installs the software on your computer.

  • I downloaded InDesign from the Creative Cloud and deleted it, but it will not let me redownload it.

    I need to redownload it, but how?

    I am not sure if this applies but you haven't provided much info to go on...
    CC desktop lists applications as "Up to Date" when not installed
    http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

  • If i have deleted my local files, how can i download all my files at once from the creative cloud server?

    Hi,
    My creative cloud files have all been deleted on my machine, all put in the trash (not by me!) I've recovered some but I want to download everything from the creative cloud server before I sync again.  is there anyway to do this? or do I have to download every single file individually, which would take hours......
    I can see all my files on the cloud server but can't figure out why it has dumped all my local files in the trash.
    Thanks!

    Just to add that, I had exactly the same issue this morning, so it is certainly a more widespread problem rather than an isolated case.
    For Adobe's benefit, here's a summary of what happened for me:
    All cloud files automatically moved to trash on turning my computer on and auto syncing. All folders remained, but empty.
    Files still existed online through the browser, in the Files section and had not been put into Archive.
    When I got home to my personal Mac, the exact same situation happened as above. Though I made sure to do a backup before connecting to wifi and allowing it to sync!
    Tried signing out and deleting the Creative Cloud files folder, then signing in again, hoping it would re-sync and create all my files again to match what was online, but it just created the directory of empty folders again.
    Was on a call with support for an hour which was painful, with them taking control of my screen but having no idea what to do to fix it.
    As with you guys, I'd like to download all my files again (not including Archive), but as a batch and not one by one online! Hopefully the sync will fix and download the lot again automatically.
    Have you worked out what's wrong yet Adobe?
    Thanks

  • I downloaded Indesign, and it failed. i uninstalled and now can't reinstall from the Creative Cloud

    How can in reinstall Indesign?

    Thanks Eugene;
    I am on a brand new macbook pro.  I downloaded Indesign from the creative cloud as well as photoshop.  photoshop works fine but when i opened ID, i recieved an error that said "installation failed, please uninstall/reinstall.
    So I uninstalled it from my computer.  When i went back to the creative cloud, it showed that i had already installed the app, and it was up to date, so there was no way to reinstall it.

  • Not allowed to downloading from  the creative cloud marketplace (ex. a iPhone mockup)

    i have the photographer membership, but when i try to download something from the creative cloud marketplace (ex. a iPhone mockup) it says that this function is only for paying members... isn´t I a paying member with the photographer-membership payed for one year ahead....

    You are recieving 2 error :-
    "The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll." 
    This particular error means that you have a problem with your OS install (it's missing a function that should be there).
    And is there any chance that you had problems installing one of the OS service packs?
    Upgrade to Win XP SP3 and then check.

  • When you say applications can be downloaded from the Creative Cloud...

    Does this mean that you can download as many times as you like and to different Macs/PCs... just that I am travelling for a few months and am trying to avoid taking my MacBook but need to work along the way. Or can you run the applications such as InDesign from the Creative Cloud? Thanks

    charleyhall wrote:
    Thats great and can you download to both pc and mac?
    Yes.
    http://www.adobe.com/au/products/creativecloud/faq.html
    "On how many computers may I install the software I download from Creative Cloud? 
    You can install the desktop applications available in Creative Cloud on up to two computers. You will have access to both the Mac OS and Windows version of these applications, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information."

  • The dropdown menu from the Creative Cloud icon on the menu bar keeps giving me the following message: "Download Error" I quit and restarted the creative cloud app to no avail. Running Mavericks on a mid 2011 iMac.

    The dropdown menu from the Creative Cloud icon on the menu bar keeps giving me the following message: "Download Error" I quit and restarted the creative cloud app to no avail. Running Mavericks on a mid 2011 iMac.

    Try below steps once
    click Gear icon on the top Right corner and Quit Creative Cloud App
    Click on Finder and then hold Command + Shift + G keys on your keypad
    It will open Go to folder window, type  exactly ~/Library and click on Go
    Make sure to open ~/Library not /Library (  there will be two Library folders )
    Then open Application Support > Adobe folders
    Trash AAMUpdater and OOBE folders.
    Then launch Creative Could and check.

  • I have Lightroom 5 downloaded from the creative cloud. Lens profiles are not working for raw files. Canon 50D with EFS 10-22, EF 100 f2.8L macro and other Canon lens. None showing in lens profiles

    When I first downloaded Lightroom 5 from the Creative Cloud lens profiles were working OK
    Now it does not seem to recognize my camera - Canon 50D and lens - various Canon EF and EFS - All were recognized previously

    I don't use these features, since I don't have such a cam, but could it be that you may need to input settings for filmback and distance of the lens mount somewhere? If the program operated based on wrong assumprions, the best profile in the world would be wrong...
    Mylenium

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