Downstream dropped to a third of what it was and n...

Question

Hi there,
Have had builders in and they tripped over BT wire and reconnected it a day later. This was about 3 weeks ago.
Since then, my downstream has been a third of what it has been for the last year or so (I always get around 2.8mbps downstream).
I've been through the whole BT tech support on the phone but am getting nowhere.
Any chance I can get some moderator help?
Here's my latest info:
ADSL line status
Connection information
Line state
Connected
Connection time
5 days, 11:39:25
Downstream
1,184 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
6.9 dB / 18.0 dB
Line attenuation (Down/Up)
46.0 dB / 26.5 dB
Output power (Down/Up)
17.0 dBm / 11.6 dBm
Loss of Framing (Local)
33
Loss of Signal (Local)
8
Loss of Power (Local)
0
FEC Errors (Down/Up)
20642668 / 19
CRC Errors (Down/Up)
1696 / N/A
HEC Errors (Down/Up)
N/A / 17
Error Seconds (Local)
17020

Answer 1

can I ask if you have tried the quiet line test  dial 17070 option 2  should be quiet and best done with corded phone  if cordless then dull hum normal
are you connected to master or test socket?  do you have other sockets apart from the master.
if this is problem with your internal wiring due to the builders tripping over the wire then it is quite possible if you get an engineer visit you could get a bill for £130 for the fix/callout
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