DPM 2012 R2 - Windows Server 2012 R2 Hyper-v backup of Windows Server 2003 R2 - Non-retryable error 0x80070490

Question

Hi,
I have a hyper-v host running Windows Server 2012 R2 Standard with Hyper-V on it, and on that host I got 5 virtual machines running and of those 5, 4 of those the DPM are able to backup but when DPM tries to backup a server running Windows Server 2003 R2
I get the following errors in the eventlog.
Log Name: Microsoft-Windows-Hyper-V-VMMS-Admin
Source: Microsoft-Windows-Hyper-V-VMMS
Date: 2013-11-28 10:46:58
Event ID: 18014
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: HYPERV05.domain.local
Description:
Checkpoint operation for 'SERVER01' was cancelled. (Virtual machine ID 5221623F-C80C-4B92-AD02-F545D118C859)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Hyper-V-VMMS" Guid="{6066F867-7CA1-4418-85FD-36E3F9C0600C}" />
<EventID>18014</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2013-11-28T09:46:58.365308800Z" />
<EventRecordID>411</EventRecordID>
<Correlation />
<Execution ProcessID="2116" ThreadID="4248" />
<Channel>Microsoft-Windows-Hyper-V-VMMS-Admin</Channel>
<Computer>HYPERV05.domain.local</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<VmlEventLog xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://www.microsoft.com/Windows/Virtualization/Events">
<VmName>SERVER01</VmName>
<VmId>5221623F-C80C-4B92-AD02-F545D118C859</VmId>
</VmlEventLog>
</UserData>
</Event>
Log Name: Microsoft-Windows-Hyper-V-VMMS-Admin
Source: Microsoft-Windows-Hyper-V-VMMS
Date: 2013-11-28 10:46:58
Event ID: 18012
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: HYPERV05.domain.local
Description:
Checkpoint operation for 'SERVER01' failed. (Virtual machine ID 5221623F-C80C-4B92-AD02-F545D118C859)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Hyper-V-VMMS" Guid="{6066F867-7CA1-4418-85FD-36E3F9C0600C}" />
<EventID>18012</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2013-11-28T09:46:58.365308800Z" />
<EventRecordID>412</EventRecordID>
<Correlation />
<Execution ProcessID="2116" ThreadID="4248" />
<Channel>Microsoft-Windows-Hyper-V-VMMS-Admin</Channel>
<Computer>HYPERV05.domain.local</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<VmlEventLog xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://www.microsoft.com/Windows/Virtualization/Events">
<VmName>SERVER01</VmName>
<VmId>5221623F-C80C-4B92-AD02-F545D118C859</VmId>
</VmlEventLog>
</UserData>
</Event>
Log Name: Microsoft-Windows-Hyper-V-VMMS-Admin
Source: Microsoft-Windows-Hyper-V-VMMS
Date: 2013-11-28 10:46:58
Event ID: 10150
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: HYPERV05.domain.local
Description:
Could not create backup checkpoint for virtual machine 'SERVER01': Element not found. (0x80070490). (Virtual machine ID 5221623F-C80C-4B92-AD02-F545D118C859)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Hyper-V-VMMS" Guid="{6066F867-7CA1-4418-85FD-36E3F9C0600C}" />
<EventID>10150</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2013-11-28T09:46:58.365308800Z" />
<EventRecordID>413</EventRecordID>
<Correlation />
<Execution ProcessID="2116" ThreadID="4280" />
<Channel>Microsoft-Windows-Hyper-V-VMMS-Admin</Channel>
<Computer>HYPERV05.domain.local</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<VmlEventLog xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://www.microsoft.com/Windows/Virtualization/Events">
<VmName>SERVER01</VmName>
<VmId>5221623F-C80C-4B92-AD02-F545D118C859</VmId>
<Parameter0>%%2147943568</Parameter0>
<Parameter1>0x80070490</Parameter1>
</VmlEventLog>
</UserData>
</Event>
What I have done to try to troubleshoot this issue is:
Reinstalled DPM - No sucess
Restarted the Hyper-v Host - No sucess
I'm at the point where I am out of ideas and google hasn't given me much.
/Joseph

Answer 1

i have the same error.
"vssadmin list writers" shows last error unknown for all writers
disk space is sufficient
ntbackup of systemdrive and systemstate runs fine.
i installed KB940349 which fixes some vss related issues but the problem is still there.
any ideas?
Thanks.
When you have vssadmin reporting unknown error the only way to reset the vsswriters (as I understand it please correct me if I'm wrong :) ) is to restart the machine. The Fellenator is correct, make use that the vsswriter is working correctly since this
is the main function DPM is using when taking backup. He's also right in saying that it's outside the scope! Create a new thread on your error, then you will get much better responce!
/Joseph