Drive will not open

My G5 died after some faulty advice from support but I cannot open the disk drive. Yep, I've tried eject, holding down commandoption+FO but nothing will open that thing. Support will not tell me how but told me to search support. I did and haven't found one thing to tell me how to open up this little puppy and take it out to get it to open to put the Leopard inatall disk back in to fix it!!! Anyone here tell me how to take it out? Hubby opened it but didn't want to mess it up any further. TIA
Connie

DP, thank goodness for that; we both thought we were going nuts not seeing something!! All I get when I try to turn on is the "infamous" file folder with a question mark......meaning it can't find my hard drive. I could just shoot that first guy I talked to at support. He clearly wasn't as knowledgeable as the second guy. But it's my fault for quitting during an install. If at all possible I'd like to fix it ourself. Hubby is inclined towards fixing just about anything I have around the house but don't know if he'd feel comfortable touching our computers. AND we don't have a local Mac store. CompuUSA shut down a couple of months ago and there is a MacLife store but they have a severe attitude. Not pleasant at all. That's what you get when you move to this area I guess. But he could remove it if we had instructions on how. The 3rd person I talked to said she could NOT tell me how over the phone. I suggested an email but she said to go on to support and type in "how to remove drive" and that it's a PDF file. I saw nothing that even comes close to anything I've type in for the last 2 hours!! I even asked her to email me the URL but she said no. I've truly never had a bad experience with Mac support until this time. You know where to find something on "how to remove drive"????

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    Panics Since Last Report:          2
    Anonymous UUID:                    DB9EC0AF-6FA9-D278-736B-79168D811756
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    0xffffff823eb63960 : 0xffffff8006a5266d
    0xffffff823eb639c0 : 0xffffff8006a51d09
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    0xffffff823eb63c40 : 0xffffff7f873b2eb1
    0xffffff823eb63c60 : 0xffffff7f873b2fa8
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    0xffffff823eb63cd0 : 0xffffff7f873b3bcd
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    0xffffff823eb63d70 : 0xffffff7f8737aa20
    0xffffff823eb63da0 : 0xffffff7f87379634
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                dependency: com.apple.kext.OSvKernDSPLib(1.14)[744516ED-C05D-340F-9867-F5E89B2E8BE5]@0xffff ff7f87364000
             com.motu.driver.PCIAudio(1.6)[00000000-0000-0000-0000-000000000000]@0xffffff7f8 73ac000->0xffffff7f87411fff
                dependency: com.apple.iokit.IOAudioFamily(1.9.4fc11)[5077FB4F-0903-3D79-8280-5B2341E93BF3]@ 0xffffff7f87375000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f870ba000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    13A603
    Kernel version:
    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
    Kernel slide:     0x0000000006800000
    Kernel text base: 0xffffff8006a00000
    System model name: MacPro5,1 (Mac-F221BEC8)
    System uptime in nanoseconds: 60178093329
    last loaded kext at 57974267965: com.apple.iokit.IOBluetoothSerialManager          4.2.0f6 (addr 0xffffff7f87a82000, size 57344)
    loaded kexts:
    com.paceap.kext.pacesupport.snowleopard          5.8
    com.motu.driver.PCIAudio          1.6 53876
    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
    com.apple.driver.AGPM          100.14.11
    com.apple.driver.AppleTyMCEDriver          1.0.2d2
    com.apple.driver.AudioAUUC          1.60
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.driver.AppleUSBDisplays          360.8.14
    com.apple.driver.AppleHDAHardwareConfigDriver          2.5.2fc2
    com.apple.kext.AMDFramebuffer          1.1.4
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AppleHDA          2.5.2fc2
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.AMDRadeonX3000          1.1.4
    com.apple.iokit.IOBluetoothUSBDFU          4.2.0f6
    com.apple.driver.AppleMikeyDriver          2.5.2fc2
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.kext.AMD5000Controller          1.1.4
    com.apple.driver.AppleHWAccess          1
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.AppleLPC          1.7.0
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.4.0
    com.apple.driver.iPodSBCDriver          1.7.0
    com.apple.iokit.SCSITaskUserClient          3.6.0
    com.apple.driver.AppleFWOHCI          4.9.9
    com.apple.driver.AppleUSBHub          650.4.4
    com.apple.driver.AppleFileSystemDriver          3.0.1
    com.apple.driver.Intel82574L          2.6.1b1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.driver.AirPort.Brcm4331          700.20.22
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.driver.AppleAHCIPort          2.9.5
    com.apple.driver.AppleUSBEHCI          650.4.1
    com.apple.driver.AppleUSBUHCI          650.4.0
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleSMBIOS          2.0
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.kext.triggers          1.0
    com.apple.driver.AppleUSBAudio          2.9.3f17
    com.apple.driver.DspFuncLib          2.5.2fc2
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IONDRVSupport          2.3.6
    com.apple.iokit.IOSurface          91
    com.apple.iokit.IOAcceleratorFamily          98.7.1
    com.apple.iokit.IOBluetoothFamily          4.2.0f6
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.driver.AppleHDAController          2.5.2fc2
    com.apple.iokit.IOHDAFamily          2.5.2fc2
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.kext.AMDSupport          1.1.4
    com.apple.AppleGraphicsDeviceControl          3.4.12
    com.apple.iokit.IOGraphicsFamily          2.3.6
    com.apple.driver.AppleSMC          3.1.6d1
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.4fc11
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.driver.AppleSMBusPCI          1.0.12d1
    com.apple.driver.IOPlatformPluginFamily          5.5.1d27
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.driver.AppleUSBHIDKeyboard          170.15
    com.apple.driver.AppleHIDKeyboard          170.15
    com.apple.iokit.IOUSBHIDDriver          650.4.4
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0
    com.apple.iokit.IOUSBMassStorageClass          3.6.0
    com.apple.driver.AppleUSBMergeNub          650.4.0
    com.apple.driver.AppleUSBComposite          650.4.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOAHCISerialATAPI          2.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IOUSBUserClient          650.4.4
    com.apple.iokit.IO80211Family          600.34
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOAHCIFamily          2.6.0
    com.apple.iokit.IOUSBFamily          650.4.4
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.10
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          21
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    com.apple.kec.pthread          1
    Model: MacPro5,1, BootROM MP51.007F.B03, 12 processors, 6-Core Intel Xeon, 2.66 GHz, 20 GB, SMC 1.39f11
    Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB
    Memory Module: DIMM 1, 1 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x394A53463132383732415A2D314734473120
    Memory Module: DIMM 2, 4 GB, DDR3 ECC, 1333 MHz, 0x857F, 0x463732353155363446393333334700000000
    Memory Module: DIMM 3, 4 GB, DDR3 ECC, 1333 MHz, 0x0000, 0x000000000000000000000000000000000000
    Memory Module: DIMM 4, 1 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x394A53463132383732415A2D314734473120
    Memory Module: DIMM 5, 1 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x394A53463132383732415A2D314734473120
    Memory Module: DIMM 6, 4 GB, DDR3 ECC, 1333 MHz, 0x0000, 0x000000000000000000000000000000000000
    Memory Module: DIMM 7, 4 GB, DDR3 ECC, 1333 MHz, 0x0000, 0x000000000000000000000000000000000000
    Memory Module: DIMM 8, 1 GB, DDR3 ECC, 1333 MHz, 0x802C, 0x394A53463132383732415A2D314734473120
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.81.22)
    Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    PCI Card: ATI Radeon HD 5770, sppci_displaycontroller, Slot-1
    PCI Card: pci137a,5, sppci_audio, Slot-2@7,0,0
    Serial ATA Device: HL-DT-ST DVD-RW GH41N
    Serial ATA Device: ST3000DM001-9YN166, 3 TB
    Serial ATA Device: WDC WD1001FALS-41Y6A0, 1 TB
    Serial ATA Device: ST31000528AS, 1 TB
    Serial ATA Device: ST3000DM001-9YN166, 3 TB
    USB Device: iPod, apple_vendor_id, 0x1265, 0xfd500000 / 3
    USB Device: hub_device, apple_vendor_id, 0x9126, 0xfd100000 / 2
    USB Device: Axiom 61, 0x0763  (M-Audio), 0x202e, 0xfd120000 / 9
    USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd110000 / 7
    USB Device: Kensington USB/PS2 Orbit, 0x047d  (Kensington), 0x1022, 0xfd113000 / 10
    USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfd112000 / 8
    USB Device: Display iSight, apple_vendor_id, 0x8508, 0xfd150000 / 6
    USB Device: Apple LED Cinema Display, apple_vendor_id, 0x9226, 0xfd160000 / 5
    USB Device: Display Audio, apple_vendor_id, 0x1105, 0xfd140000 / 4
    USB Device: Torpedo VB101, 0x0483  (STMicroelectronics), 0x5710, 0x3a200000 / 2
    USB Device: iLok, 0x088e, 0x5036, 0x1a200000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x5a100000 / 2
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x5a110000 / 3
    USB Device: iLok, 0x088e, 0x5036, 0x3d100000 / 2
    FireWire Device: built-in_hub, 800mbit_speed

    MacOS X does not panic in this fashion in the IOAudio drivers.
    But you are not running Mac OS X kernel, you have added these items to it, one of which identifies itself as "for Snow leopard":
    com.paceap.kext.pacesupport.snowleopard          5.8
    com.motu.driver.PCIAudio          1.6 53876
    Pace app is often forced upon you by vendors who do not trust you not to steal their software. You should contact them (and chew up their support time) to figure out how to get out from under that garbage.
    also, the report indicates that your DIMMs are not installed in the optimum slots. Largest should go in the lowest numbers slots on each side. But this will not cause a panic, just a miniscule slowdown.

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  • Itunes on external drive will not open - error message 13014

    I have never posted a question here before - just kind of been stumbling my way around the forums looking for answers, which has usually worked for me - until today.  About a year ago, I moved my itunes (music and movies) to an external drive to free up space on my imac - following instructions in one of these forums.  It has been working with very few issues until today.  Suddenly, I am unable to open itunes.  I get the error message 13014. I have tried restarting (several times) and updating itunes with no luck.  I am at a complete loss.  I am afraid if someone asks how exactly I moved my itunes library, I won't be able to answer that.  Until today, I've been opening up my itunes by holding down the option key while opening itunes, and it has worked just fine, but now I am faced with this error message and no itunes.  Any help would be greatly appreciated.

    Try this discussion...
    https://discussions.apple.com/message/12059605#12059605
    From the  More Like This  section on the right

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