Droid Razr M: KitKat Update Fail

I have tried to update my Droid Razr M with the OTA KitKat update and it fails every time. It downloads fine, but only installs about 25% then goes to the Android laying on his back with a exclamation point. It then restarts and says, "Software Update Failed". I have tried several times and even done a hard reset and it still fails. Please help.

Uneventful update: My stock red Motorola M had been gone since I tried to (removed) I had thought (mistakenly) that this indicated my system was corrupted but now I realize the logo is just that...an image.
Before the rest of you posted, I believed that if I did a hard reset, Kitkat would load. But apparently that is not the case.
(removed) though I did have before Tuesday.
Is it possible to wipe delvik and cache with a locked bootloader? If so, how?
Rooting discussion removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

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Droid Razr M: KitKat update problems

Hi there, I have a few questions/problems with my Droid Razr M since the KitKat update was pushed to my device a few days ago.
1. I was on vacation in Europe (Austria/Hungary/Croatia) when the update was delivered to my device. I think the download happened in Austria or Hungary. Now I appear to have a non-US version of the update on my phone. For example, Airplane Mode is called "Aeroplane Mode", and so on. Do I have the correct version of the update? I'd like the version applicable to US phones. Can I re-download it somehow, now that I'm back in the US, and correct this?
2. Bluetooth no longer pairs with my BMW X1. My phone does not even see the car in available devices.
3. WiFi does not work with Bluetooth enabled. My phone will recognize my home/work networks, but will only say "saved", and not connect. I am reading that this seems to be a known issue. I use Bluetooth for my Fitbit and my car (referenced above). I cannot just go to 5G because my work WiFi does not have a 5G option (my home network does have the 5G option). I also would like to be able to use WiFi in public places like I did before the update.
Please let me know how to address these three issues. Thanks!

I had some hiccups when I got the upgrade to my LG G2. I know others have had problems with their KK updates, on Samsungs and even HTC.
I believe the KK upgrade, while in the ideal should leave the phone running perfectly under the new operating system will potentially fail because of the variation in how people use their devices and what they've downloaded, and the fact that some memory isn't initialized properly when the new OS loads onto the device. This is true regardless of phone manufacturer, OS upgrade, and even carrier. I think this is a reality with Android.
I think the only option is to perform what is called a "Factory Data Reset". But first you should backup any important photos, music, or videos, or other downloaded files. You should also jot down where you've placed icons, and even the settings for things like mail (incoming and outgoing server).
After an FDR, you'll have to do some work to get your device back running to a state you are comfortable and familiar with. In my experience, doing maybe 10updates over the years on 4 Android phones, about 40% of the time I didn't need to do an FDR. 60% of the time I did.
It is also possible there are some bugs in the new software load, but a good many of these odd behaviors, across a range of devices (LG, Samsung, Motorola, HTC) occur because people did not perform an FDR following the update.
HTH.

Help with Battery Life Droid Razr M KitKat update jacked up my phone like everyone elses'...

So as with everyone else KitKat has screwed my phone up and I am very annoyed... Disregarding the fact that I had to download a different keyboard because they removed Swype and screwed up the dialer and the colors of our texts, erased the calendar which thank God I didn't use because a friend who did had all her appointments removed it totally jacked up my battery life. Yesterday I literally had a full charge at about 9:30am and by 11:30 it was down to about 30%. I had not used it much at all and it was connected to my bluetooth in my car. The phone also gets hot for no reason when not charging or being used. All of a sudden my leg will get warm and I realize it's because the phone in my pocket is extremely hot... Probably not safe. When I look it says that the screen was draining 46% of my battery life yet the screen is set to auto as recommended in other posts I have seen from customer service. We need a fix for this KitKat or a way to revert to Jellybean... I can't keep my phone charging constantly and I need it as I am a social worker and am in the field often. I need my phone for safety purposes as well as convenience. Sigh... Verizon Wireless Customer Support HELP! I can't CONSTANTLY charge my phone in order to be able to use it! So annoying!
Sarah
P.S. None of this was an issue prior to KitKat being downloaded to the phone.

After installing the update, did you perform a Factory Data Reset on your phone?
You might want to consider backing up your important photos, music, videos, other downloaded content. Write down critical things like your email settings. Jot down important contacts, and any calendar events. Diagram where you've located certain icons.
Then perform the FDR.
Allow three charge cycles for the phone to model battery consumption.
Other things you can do, YMMV:
Go to Settings | Tethering and networks | Mobile Networks | System Select | Network Mode | LTE/CDMA (change it from Global).
Instead of screen brightness automatic, choose something like 40-50%.
For email synching / polling, choose a polling interval of 15 or 30minutes (maybe not as often).
Go to Settings | WiFi then press the Menu button. Choose Advanced. Make sure "Battery saving for Wi-Fi" is enabled. Deselect Scanning always available, and Deselect Wif-Fi signal weak.
Now do the following: Go to Settings | Mobile Data. Press the Menu Button. Select Show Wi-Fi usage.
Power cycle your phone.
Now you can go to Settings | Mobile Data and choose Mobile or Wi-Fi tabs and see what applications are using the corresponding radios. That and using the Settings | Battery | Select the battery, then scroll down... The three of these should show you want is consuming the battery and the radios... thus heating up your device and lowering your battery runtime.
Good luck.

Droid Razr Jelly bean update issue

yesterday evening my Droid razr got JB update.
After update, the phone won't show up home screen, instead it is continuously loading the boot screen.
i had a VERY LONG CONVERSATION(almost 2hours) to VZW cust supp guy & these are the options he gave.
1) i need to buy (with my MONEY) new/recertified device to continue in the service
2) i need to do an early upgrade & buy new phone.
UNTIL YESTERDAY MY IS WORKING PERFECTLY FINE (with ICS) & VZW OTA update bricked my phone &
THEY WANT ME TO PAY /EXTEND MY CONTRACT BECAUSE OF THEIR MISTAKE.
& THE customer support guy blames Motorola & google for bad software update.
which is not true BECAUSE THE UPDATE IS A CUSTOMISED ANDROID OF VZW not motorola or Google.
BUT STILL HE SAID HE CAN'T DO ANY THING.
I NEVER EXPECTED THIS FROM VZW & TOTALLY ****** OFF.

yes, i can boot into recovery menu & can select recovery option.
but after i select recovery option, it will just show some dead green
android picture(whose stomach is open with stop/error symbol)
Thanks & Regards
Pradeep
<< Private information removed to comply with Verizon Wireless Terms of Service >>
Message was edited by: Verizon Moderator

Droid RAZR Jelly Bean Update-Part 2

For those who did not follow the previous discussion, I had the Jelly Bean 4.1.2 update forced OTA to my phone at the end of March. It caused numerous problems such as:
1. I have battery life that cannot last more than 20-30 minutes on a phone call
2. Severe lag on my software such as browser, home screen scrolling, opening any apps, etc.
3. Phone randomly makes phones calls (screen off, phone sitting on a table charging for hours then suddenly a muffled "Hello? Hello? Can you hear me?").
4. Random text problems: Phone says cannot send texts but does anyways, phone sends text to wrong person, group texting is all kinds of wrong).
5. Same WiFi issues as reported by other users above.
6. Speaker Phone starts out fine but then suddenly becomes low volume. Only ending the call and redialing fixes this; until it does it again on the new call.
7. The keyboard does the spacing issues, the auto-correct is so bad that a word like "problems" comes out as "price blems"
8. Bluetooth does not connect any longer to my ear piece or car.
I spoke to VZW about this yesterday and they sent me a CLN Droid RAZR to replace my malfunctioning device. I pulled the device from the box and activated it and let it update its stock apps (I did not install any 3rd Party or Play Store Apps). After using the device for awhile (6 hours) I had all of the same issues I had on the original device. I could not connect via Bluetooth, WiFi only would connect to one Access Point out of 6 I tried (all less than a year old, different models, at Home, Work, Clients, etc), battery died after 1.5 hours despite having a full charge and only being used for some phone calls and light web use, and so on.
I called back to VZW Customer Care and explained to them I was in a bind as I was leaving to travel for work tomorrow and would be gone 2-3 weeks and could not be without a working phone. I was told immediately they understand and a brand new (not CLN) Droid RAZR HD was on its way overnight.
I must say, I have not always had great experiences with VZW Customer Care, but the ability to call and have an upgraded device on its way to my house in under 5 minutes (with 2 of those being on hold, and one transfer to Tier 2) was very good customer service. I would have been in a bind if I had to travel without a working phone...to the point that I was ready to just jump ship and hop on another carrier to be sure I had working service/phone. I was expecting to receive the transfer shuffle, be offered contract extension, offered lesser devices, etc (based on past experiences). I did not expect an upgraded phone that is not even a CLN, but an actual new phone after just a few minutes.
So thank you VZW. You did really help me out.

yes, i can boot into recovery menu & can select recovery option.
but after i select recovery option, it will just show some dead green
android picture(whose stomach is open with stop/error symbol)
Thanks & Regards
Pradeep
<< Private information removed to comply with Verizon Wireless Terms of Service >>
Message was edited by: Verizon Moderator

Droid Razr M Kitkat 4.4.2 Update Removes All Wireless and Network Connectivity

For 2 days a screen has been popping up on my phone urging me to download and install Android 4.4.2 Kitkat. What could go wrong, I asked myself? Oh, brother!
Before: Android Jellybean has been chugging along contentedly on my phone for nearly a year. I love my phone. It has served me very well. I get a clear and full-strength signal from anywhere in my home using my personal router, and get a signal matching in quality to the strength and distance of Wi-Fi routers when I am out and about. (I previously had an HTC Desire with US Cellular and could NOT get a clear signal of 4 bars except very rarely. Usually I got 1 or no bars. Caveat: I live out in the country.) My Verizon Droid gets 4G network 5 X 5 almost always out here. Let's just say I've been very satisfied.
After: Android Kitkat is installed. Yay! Oh, phone. Why you no work no more? It's really simple. I have no wireless connection, even though the router is working perfectly and this is proved by the fact that my wife is online in the next room with her computer. I also have no 4G connection. I have no 3G connection. I HAVE NO CONNECTION! I have a brick which I can't even play my games on because they can't connect with the game servers.
So, first, thank you, Verizon, for sending out a product that has clearly not been properly tested. A casual look at the forums and other websites will show that this problem isn't peculiar to my phone. It's all over the country.
Second, please patch this pronto! My phone is dead! Dead to me, I say! Unless I have internet connections and the ability to make and receive phone calls, I will have to consider throwing in the Verizon towel and finding a competitor who can actually roll out a successful update.
All the best!
PRK

I fixed it! By myself! Me! Single-handedly! OK, I fixed it by accident after trying every thing that I saw mentioned on these forums regarding the update problems. What worked? No clue. I did: 3 soft resets; 3 switching on and off wireless; 5 forgetting and re-discovering my router and re-entering all the password key info; turned it off and left it off for 2 hours; changed/toggled every state of every wireless and data connection switch 5 times.
I'm not sure which of these worked. After turning it off and turning it back on after all the above attempts, I had signals. Wireless and 4G. Who knows why. So, dear Verizon, I take back the mean things I said. I'm sure you were trying as hard as you could in a stressful situation. Neither of us was at our best. Let's just agree to let it go and move on. OK? OK?

Droid Razr M , after update to 4.4.2 my "Phone" widget on my homepage no longer works.. shows android and when I click on it says "app not installed"

hello all, I just got my phone on Monday, this morning I was prompted to update the software, when I did, my homepage "phone app" no longer works. It now shows the android robot above the word "phone" and when I click on it, it says "app isnt installed"

It needs to be updated or reinstalled, i would just go ahead and do a reset on the phone although probably should check your "playstore" first and at the top left there should be 3 horizontal lines click, then my apps, then anything that still says update go ahead and update. then turn phone off and on. doesn't work. can try holding a place on mainscreen where there is no icon and add widget should come up and see if there it is in there just looks different or something . if not factory reset

Droid RAZR m latest update fixes?

My phone recently forced an update to my system.. Signal strength is terrible now.. Many of my Amazon apps are randomly shutting down and giving me an error msg.. Does anyone know of any actual fixes coming for the issues with the update? Actual fixes not a safemode or something that won't actual fix it.

Hello mood70. Thank you for messaging us about the issues that are occurring with your phone after the update. Regarding the apps that are not working, have you tried checking to see if there are any updates available for those apps? Since Kit Kat is a newer OS, there may be some compatibility issues with either the OS, or the version of this OS on the phone model you are using. The apps may not be optimized to work correctly with Kit Kat, and the App creators will need to be contacted.
Safe Mode helps determine the possible cause of the issues, and if it is caused by a rogue app on your phone. I would recommend backing up your data, and performing a hard reset. Once complete, download one app at a time, and test it to see if it functions correctly. Keep us posted.
NicandroN_VZW
Follow us on twitter @VZWSupport
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KitKat update fail, no reboot

Looked ok but stuck now. Install script ran all the way through "reboot", select via Enter button (odd). Droidbot's on his back with front panel open and red exclamation triangle displayed....Thinking that ain't a good sign. Yay. It's been 15 minutes now. Plugged in external power. Wait, or force factory reset?

Gave up waiting, forced reboot (power plus volume up for 60 sec) which allowed upgrade to resume and finish. Looks to be OK now. Excellent reminder (for the 147th frigging time) to backup data B4 a major update. No issues this time thankfully but one might think I'd have learned to avoid the DOH! syndrome by now....L8R G8TRs.

Droid Maxx and kitkat update

After several attempts to check for the update, finally spoke to someone knowledgeable at Motorola and as of now the update has been pulled due to many glitches. So we will have to wait until they finally fix them and start releasing again

Hi, Thanks for the reply.
I followed some advice on another thread... I changed the preferred network type to LTE/CDMA. I also think some of the battery life drain was caused by connecting and disconnecting from a wireless network I was near.
My phone battery has been fine in the past 2 days. Hopefully it continues that way, otherwise I'll come back here.
Thanks.

Problem with Droid Razr Maxx and Jelly Bean update

My Droid Razr Maxx was updated this morning and right away found a couple of problems. First, although I was sitting next to my wireless router, the signal display indicated a really weak signal. This seemed to clear up after a reboot and an on-off-on cycle of the wifi on the phone.
The second problem was that, with the wifi off, I had no data signal. None. The phone worked but no 1x/3G/4G. I traced that problem to the phone configuration. Somehow the update turned off Mobile network data access. (Menu -> System Settings -> Wireless Netwroks -> More... -> Mobile networks -> Enable data access over mobile networks)
Seems like a dumb thing for the update to do.

Put all of your contacts in one place, Gmail contacts. Gmail will only sync one copy and is an excellent way to restore contacts after a factory reset. If you have contacts in Gmail, Verizon Backup Assistant, Facemail, etc. then you will probably get multiple copies. Ditch Backup Assistant ASAP if you have it activated.
Make sure all of your contacts are in Gmail Contacts, erase all contacts from your phone (clear data in Settings > Apps > All > Contacts Storage), and resync with Gmail Contacts.

Droid Razr M Self Resetting After KitKat Update

My Razr M has been trying unsuccessfully to download the kitkat update since it became available. First I thought it was a memory space issue, but after making room it would still fail during the install process. My phone has had increasing problems every time it tries again to install the update, mostly self resetting more & more frequently. It has now gotten to the point that it freezes when trying to reset and I cannot get my phone to turn on all the way. Please help!!

Hello evrangl,
I'm glad to see that you are exciting to experience the new update for your Droid Razr M. With so many new features, you're sure to re-fall in love with your device. May I ask is your personal info backed up on either your Gmail account or Verizon cloud? If so, and you know your username and password, then I would suggest performing a factory reset on the device, try to install the update without your info on the Razr M, and re-apply your info if the update is successful. The update should also resolve the issue that you are experiencing with your device. Here's a link with the steps to a factory reset. http://vz.to/1oKtYXT. If more assistance is needed then feel free to respond for additional assistance.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport

I currently have a DROID RAZR M and I'm 1 year into my 2 year contract. Since the Kitkat update, the phone won't stay charged and it's very buggy. I know this is not Verizons fault but it's also not mine. I would like to change my phone to an iPhone 5s

I currently have a DROID RAZR M and I'm 1 year into my 2 year contract. Since the Kitkat update, the phone won't stay charged and it's very buggy. I know this is not Verizons fault but it's also not mine. I would like to change my phone to an iPhone 5s and keep my same plan but switch to the Edge program. Is this possible? I don't think I should have to pay an early termination fee or anything like that since my phone has become almost unusable. I know under normal circumstances you have to wait 2 yrs to upgrade but due to the update and the poor service I'm now getting I hope Verizon can make an exception. Thank you.

How recently did you switch? If it's less than 60 days, then Verizon simply reinstates your previous account. The fact that you were on the EDGE plan and mailed the devices back, and they apparently are somewhere in the system, could cause complications, and it might just work out that you just go back on the same plan and they set you up with the same devices. I'm not sure how it will go - but since you are still being billed for the devices...

Droid Razr M Battery after KitKat Update

I recently updated my Droid Razr M with the KitKat update when prompted. Battery life went from not needing to be charged for well over a day, to draining from 100% before the work day ended with light use.
I contacted Verizon and humored them and did the "battery trouble shooting" things with them, even though it appears to be a well known issue. When the troubleshooting had no effect after a few days, we did a factory reset, which also didn't help. I ended up getting a new phone because I had extended warranty coverage.
When I got the new phone, the battery was a dream, just like old times, after 2 days the system prompted me to do the KitKat update, which I did against my better judgement.
Meanwhile my husband also did the KitKat update on his Droid Razr M and started experiencing virtually the same battery problems. Now both of our batteries drain about 50% faster than they did before the update.
My question is, if this is a known issue with Verizon, why bother treating it like user error? It also seems like to "resolve the battery problem" (which they don't acknowledge is a direct product of the update) they ask users to basically not use their phone normally, but limit their usage to get more battery life, which isn't a solution at all. Is there an actual solution related the the problem (the KitKat update) that I can use to extend battery life on my phone? Or should we both call and request replacement phones since the malfunction is not due to any sort of user error?

Richard-in-Brooklyn
I'm sorry to hear about the sudden trouble with your battery on the Razr M! Let's check into our options to resolve this. Were any new applications added to the phone recently? Does this continue if you place the device into Safe Mode for 24 hours? Here's how: http://vz.to/LZzdS9
RuthW_VZW
Follow us on twitter @VZWSupport

Droid Razr M, but with the new Kitkat update problems

Droid Razr M, but with the new Kitkat update, my phone has had inumerable new problems...someone help, battery overheats phone and kills it in 4 or 5 hours on a full charge, screen wont unlock when its on standby, rebooting the phone takes a long time to warm up, and text messages taking longer and longer to send, now at 12 hours
someone help!!!

Yea I understand Kit Kat the OS has not been the Tasty treat to many of us cellphone users that the candy is.. and to me as before with problem OS's one's whom are in charge to fix the issue are not doing enough Quickly.. which make using the Device harder each Day..
Hope soon Days are brighter for our phones.. Apart from that have a Great Weekend for me I'm ready for some Football

Droid Razr M: KitKat Update Fail

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