Dropped my iphone while making a phone call and when i picked it up the screen was black and now it will not turn on. I have tried holding down the home and power buttons for over 2 hours and it is not working! help :(

i dont know how to fix this help

Basic Troubleshooting Steps when all else fails
- Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear. (For iOS 6, holding down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)
- Relaunch the App and try again.
- Restart the device. http://support.apple.com/kb/ht1430
- Reset the device. (Same article as above.)
- Reset All Settings (Settings > General > Reset > Reset All Settings)
- Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
- Restore as new device. http://support.apple.com/kb/HT4137 For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
- Test the issue after each step. If the last one does not resolve the issue, it is likely a hardware problem.

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My iphone died and when I plugged it back in to charge it when it powered on the screen remained black. I can hear when I receive a text and a hear siri. I have tried holding down the sleep and home button

My iphone died & I plugged it back in to charge when it powered on the screen remained black. I can hear when I receive a text and siri. I have tried holding down the sleep and home button and restoring in itunes neither worked. The screen on the phone is cracked but has been working fine until now. Please help!!!

Here's how to perform the restore:
HT1414
If you can actually get to restore, maybe (I estimate a 0.01% chance) you'll be able to do a backup before the restore. Actually, from the symptoms you describe, I suspect a restore won't work either and you'll need to do a recovery.
Just in case, if you need to recover (restore fails), here's how. Note you may have to try to get into recovery mode more than once.
http://support.apple.com/kb/HT1808

My iphone3gs has died, it just started to vibrate and carried on for several minutes, then just stopped . Now I cant switch it on or off I just have a black screen It was fully charged when it happened and since then I have tried holding down the sleep bu

My iphone3gs has died, it just started to vibrate and carried on for several minutes, then just stopped . Now I cant switch it on or off I just have a black screen It was fully charged when it happened and since then I have tried holding down the sleep bu

iOS: Unable to update or restore

My iPod touch 4th generation is frozen. I have tried holding down the sleep and home button at the same time and nothing happens. What else can I do?

Please help.

You need to hold down the two buttons for at least 30 secs. This should shut the device down, ready for a reboot start.

My i phone does not turn on. Have tried plugging it in to a power source still not turning on

MY i Phone does not turn on Have tried plugging it in to a power source and still does not turn on

Have you tried resetting your iPhone?
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
No data will be lost.

I have one of the first IPads and an IPad air. I use the old one at school. Last week, the screen went blank on the old IPad. It seems to be frozed. I have tried holding down the wake button and home button. The apple icon shows briefly, then blank

I am wondering if one of the apps from the IPad Air is causing a problem with my old IPad. If it is, How do I correct the problem?

Hey Tina,
If it is not working after the restore, then you may find more information by using another one of Apple's support resources. Checkout the link below for further assistance.
Contact Apple Support
https://getsupport.apple.com/GetproductgroupList.action
Regards,
-Norm G.

Since updating my Ipad it has crashed showing the I tunes logo and charge cable I have tried holding down the top button together with the round button and it still goes back to the I tunes logo

how do i get my i pad back after it has crashed

I had asked this same question on Friday at work but had to wait until I got home to plug into my computer at home. I was able to at least get back on my ipad but it managed to download so much, such as all my apps, even the ones i had gotten. I had run the recovery mode several times as suggested, but now i have lost all my progress on games as well as my NY times subscription. I am going to try to reinstall my NY times app, but the games are from games center--does anyone know how to get my progress back on those games? Thanks so much!

10.6.8 update won't install gets half way through then just freezes spinning beach ball for 4 hours any ideas y. Tried and restarted 3 times already does the same thing each time have to hold down the power button to restart

10.6.8 update won't install gets half way through then just freezes spinning beach ball for 4 hours any ideas y. Tried and restarted 3 times already does the same thing each time have to hold down the power button to restart. Anyone can help

Ok will check, as of right now I have 82.57gb free, that's plenty of space will check the disk though using disk utility. Also I am now downloading the update from the apple website instead of going through software update

My IPhone 4 won't turn on , I have tried holding the power button , the home button for 20 secs and it won't work , tried putting it into DFU mode and nothings happened , last night I updated it to 6.0.1 since then it hasn' t turned on , what should I do?

My IPhone 4 won't turn on , I have tried holding the power button , the home button for 20 secs and it won't work , tried putting it into DFU mode and nothings happened , last night I updated it to 6.0.1 since then it hasn' t turned on , what should I do?

I suggest charging it for several hours, then trying again.

My ipad 2 just went off. It was working perfectly while charging. I have pressed the power button for ten seconds and it's still not coming on. What do I do?

My ipad 2 just went off. It was working perfectly while charging. I have pressed the power button for ten seconds and it's still not coming on. What do I do?

First, confirm that the iPad is charged and then try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad. Again, say "yes."
Finally, if the Restore doesn't work, let the battery drain completely. Then recharge for at least an hour and Restore again.

My phone turns off and does not turn on, even i tries holding power button n home button for few min.... its shows nothing. i connect it to the computer n it doesnt show in itunes. plz repl wats the prblm wid it

my phone turns off and does not turn on, even i tries holding power button n home button for few min.... its shows nothing. i connect it to the computer n it doesnt show in itunes. plz reply wats the prblm wid it

Hi kamalkumar,
I'm sorry to hear you are having issues with your iPhone.
The article below will provide some troubleshooting steps for this issue:
iPhone: Hardware troubleshooting
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 15 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged. Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
I hope this information helps ....
Have a great day!
- Judy

I found an iphone3 and it has a passcode... I tried holding down the home and power button to reset the phone while connected to my itunes, but the phone doesnt reset or even turn off. What can i do to use this phone

I found an iphone3 and it has a passcode... I tried holding down the home and power button to reset the phone while connected to my itunes, but the phone doesnt reset or even turn off. What can i do to use this phone

I found an iphone3 and it has a passcode... I tried holding down the home and power button to reset the phone while connected to my itunes, but the phone doesnt reset or even turn off. What can i do to use this phone
We were going by your post. 'What can i do to use this phone"...
No offense intended, it's just that we see thousands of posts where people have different reasons for trying to use a stolen or lost device.

I was recently updating my phone to the newest software after ios7. It froze for quite a while so I tried holding down the home button and the power button and it shut off. Now it says I have to restore my whole phone but an Error keeps occurring?

I was recently updating my phone to the newest software after ios7. It froze for quite a while so I tried holding down the home button and the power button and it shut off. Now it says I have to restore my whole phone but an Error keeps occurring? It brings me to a website saying the steps to possibly fix it but I don't find them helpful

http://support.apple.com/kb/TS1275

When I went to update my iPod touch on iTunes, it said unable to update then the iPod shutdown and no longer showed connected in iTunes. I have tried holding down both buttons for up to 3 mins with no luck turning it on, even after a full charge. Help?

When I went to update my iPod touch on iTunes, it said unable to update then the iPod shutdown and no longer showed connected in iTunes. I have tried holding down both buttons for up to 3 mins with no luck turning it on, even after a full charge. Help?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My iphone 5 shut down and I am unable to turn it back on. I've tried holding down the power button. What should I do?

My iphone 5 shut down and I am unable to turn it back on. I've tried holding down the power button. What should I do?

Do a
Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data

Dropped my iphone while making a phone call and when i picked it up the screen was black and now it will not turn on. I have tried holding down the home and power buttons for over 2 hours and it is not working! help :(

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