DSL Crashes When Attempt to Use Video & Audio

Question

Hi Guys,
I need a little help. I just bought my iSight and it works great. My problem is when I go to use in a video or audio conference mode, my DSL crashes after about 25 seconds into the iChat connection. I never get connected. I've had no problems whatsoever with the system until now. I'm using a Linksys WRT54G connected to my DSL modem and ethernetted to my iMac. It crashes this way - and it does it with my Powerbook when I attempt to connect wirelessly. Any thoughts? Both Linksys and SBC have proven to be no help.
Thanks,
GT

Answer 1

thanks "EZ Jim Level 4", you're correct when you state that "easy" means different things to different people, but i don't think anyone would consider simply providing weblinks to webpages that offer little more than general troubleshooting ideas to be any kind of fix, "easy" or not. this is the typical arrogance that exists in today's tech industry. create a product and provide little meaningful support if it fails to perform even the most basic functions promised. can you imagine if the auto industry worked this way? pay for a new car and the first time you turn the key it doesn't start? yeah right. ONLY the computer industry gets away with this lunacy.
but i digress. i am virtually certain that my iSight and iChat are working properly - at least in as much as they require no other equipment or software in order for them to work "properly".
and the problem does NOT appear to reside with my router which has been, and continues, to work perfectly with my DSL modem and all other computers connected thereto provided, of course, i'm not trying to establish a video connection via my iSight/iChat.
so that pretty much leaves the modem as the culprit. there must be some sort of software or settings conflict between my DSL modem and iSight and/or iChat (or both). i know this because my web connection crashes even when i'm connected directly to the modem (bypassing the router entirely). by the way, SBC has confirmed that i do NOT have any firewalls in place via my modem (so don't bother suggesting that firewalls may be the problem).
unfortunately, SBC is completely unwilling to assist beyond making sure i that my modem provides me with an internet connection. since it does, and i only have problems when trying to use my iSight/iChat in conjunction with my internet connection, SBC will do nothing more for me - ESPECIALLY ONCE THEY LEARN THAT I'M USING A MAC.
now considering that SBC is the largest DSL provider in the country, i gotta think that SOMEONE AT APPLE should be able to fix this. either that or they ain't gonna be selling too many more iSights. and providing weblinks to general troubleshooting webpages ain't gonna do it. SO SOMEONE PLEASE HELP.
thanks.