Dual layer not compatible

I have recently made two wedding videos for people burned on my internal apple superdrive and both couples had difficult time watching it on their dvd players. Both people had trouble after chapter 14. It worked on my home dvd player (Sony) but they are unable to watch it after that chapter.
Is there a way to fix it or are their dvd players incompatible?
Why is this an issue with dual layer?
Power Mac g5   Mac OS X (10.4.3)  

It has to do with the dual layer dvd recordable. Correct me if I'm wrong, but you used a DVD+R, right?
These are said to be less compatible with home players right now, than DVD-R.
Chapter 14 might be the layer change. These players may have a problem with the reflectivity of the media. You could gently suggest to your clients that they select a new dvd player. Someone on this board always suggests bringing some burned discs to the store to test the players there. If the sales people want the sale, they'll be happy to oblige.
Another solution is to split the projects onto 2 discs. The folks I work with doing Weddings and Special Events don't do dual layer dvd recordables yet, because we made one in the office and it wouldn't play on our machines.
This is ultimately the final test. Get your clients their video in a format they can easily watch and share with others.
Good luck!

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