Dump error when I click on 'open dynamic template' in Etools(BPC EXCEL)

Hi ,
I'm having this strange issue:
We are using BPC7.5 NW sp04
when user click on the option 'open Dynamic template' or 'save Dynamic template' in Etools it throws the dump error and when he/she click on OK then it'll let them open/save the template.
I tried different options like:
1) I dont get the error when I logon from the users laptop (using my userid)
2) User dont get the error when he\she logon from my laptop (with his/her users id)
Please suggest twe have this issue with three users as of now.
Thanks

Hi Nilanjan,
Thanks a lot for the response, yes I did tried that but still same issue.
we are getting the error only with one Application.
Please suggest. Thanks

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