Dunning Block for Customer Disputed objects

Dear Colleagues,
I come with what seems to be a simple but interesting requirement from my customer, that I believe can turn out to be an interesting subject for discussion and knowledge exchange.
My customer requires having the possibility of creating several dispute cases, at different times with different partial amounts and different reasons, related to the same invoice. This is possible only through u201Ccustomer disputed amountu201D. With this functionality I can create several disputes linked to the same invoice, with partial amounts and different reasons.
The tricky part comes when the requirement also asks for automatic dunning block for the invoice, for each one of the dispute cases. Here I face with two basic problems:
1) There is only one dunning block at invoice level. (an invoice cannot have several dunning block reasons at the same time.
2) The automatic document changes through dispute cases is not for "customer disputed objects". It only creates and updates the dunning blocks on invoices that belong to a traditional dispute case ("Disputed Objects").
Has anyone faced a similar requirement before? any insights or suggestions regarding this process?
Thank you very much
Best Regards,
Luis Angeli

Hi Luis,
Customer disputed objects are meant to capture customer disputes prior to the receipt of payment.
They can be used to create many disputes for a single invoice.
However a single invoice can only be disputed once.
Further to this, if different parts of an invoice are disputed, the dunning block should only be removed once all issues against the invoice are resolved.
It could be an idea to create a single dispute against an invoice, and then get different people to resolve the different issues.
You may also want to consider how you are creating your invoices - it could be that you split them down further so there is only a single dispute against an invioce.

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