Dunning Process In Credit Management

Can I have some info on Dunning Process In Credit Management

Let me explain in simple terms:
1) You have a Customer which you had felt, he is doing good business and supplied material on Credit of 45 days.
2) Since this customer is good as you felt, you have not managed Credit Checks as well. So, he had comfortably reached to the fullest credit (or even more) which you can afford for any customer.
3) One fine day you got realised that, there is very bad debt with this customer and need to recover from him and till then, there will be no further supply to the customer.
4) Your company's legal department has laid a policy that, inorder to recover any bad debts, like:
a) We will send a normal payment reminder.
b) In case customer doesnt respond, we will send at least further reminder (dunning notice) may be 9 times (9 reminders) (Dunning level) and what intervels of time (dunning frequency)
c) Still if the customer doesnt resopond for the reminders, you will file a law suit against the customer for recovering the Payments.
d) Finally, after getting veridict, you may proceed for auction of his property or as per the order for Law.
Now in SAP, the definition of Dunning procedure is a pre-defined procedure specifying how customers or vendors are dunned.
For each procedure, the user defines
- Number of dunning levels
- Dunning frequency
- Amount limits
- Texts for the dunning notices
In SAP, you will maintain the Dunning Procedure at customer master. Referring to this your SD Team / FI Team (user team) will effect Dunning
Hope this helps you.
Do award points if you found them useful.
Regards,
Rakesh

Similar Messages

Letter of credit Process in Credit management for Customer/Vendor.

Dear Team
I am in need of some information on Letter of credit Process in Credit management for Customer/Vendor
If you have any information with examples on the same Pelase provide me the same.
Thanks
Mehda.

dear friend,
please look here:
http://help.sap.com/saphelp_47x200/helpdata/EN/2a/30b746b1d511d194f300a0c9306794/frameset.htm
good luck!

Credit Management Process based on Terms of Payment.

Hi All,
My Client wants to use SAP Credit Managment Process. The SAP is currently being used but without Credit Management. As per my initial discussion I have enclosed the requirments below. Your Kind Help will be highly appreciated.
1.     The Process has to be implemented in a 2 Step Process.
2.     The Initial Requirement is based on Terms of Payment. If the Number of Days is Overdue for the Invoice for a particular Customer, the system should issue a warning message (in the Form of Mail or any other way) which can be shown as evidence to the Customer for collection of Payment so that further Sales Transactions can take place.
(Is there the standard Process in Credit Management based on Terms of Payment)
3.     In the next step Value Base Credit Check has to be implemented. The Value will be set for a particular Customer in Credit Master. When the Sales Order is raised and if the Credit Limit is exceeded the System should issue the warning message. Based on the Warning Message Issued an email should triggered to the particular person in Finance that the Credit Limit for a particular person has been exceeded and Credit Limit needs to be increased.
Thanks & Regards,
Sam.

Dear Mr F Farooq,
1. The Process has to be implemented in a 2 Step Process.
Do the following configurations for credit management :
Refer the following link.
http://wiki.sdn.sap.com/wiki/display/ERPLO/CreditManagementConfigaration
2. The Initial Requirement is based on Terms of Payment. If the Number of Days is Overdue for the Invoice for a particular Customer, the system should issue a warning message (in the Form of Mail or any other way) which can be shown as evidence to the Customer for collection of Payment so that further Sales Transactions can take place.
(Is there the standard Process in Credit Management based on Terms of Payment)
Now for this requirement, since different billing documents for the same customer can have different payment terms (whcih means different billing will be due on different date) , please make the following changes in OVA8
Check for 'oldest open item'
Now follow my reply in the below thread.
Sales order to be blocked based on customer payment terms and credit limit
You can use WORKFLOW to trigger mail when such a message is triggered in the sales order , due to credit check.
Ask your ABAP-er for details on workflow.
3. In the next step Value Base Credit Check has to be implemented. The Value will be set for a particular Customer in Credit Master. When the Sales Order is raised and if the Credit Limit is exceeded the System should issue the warning message. Based on the Warning Message Issued an email should triggered to the particular person in Finance that the Credit Limit for a particular person has been exceeded and Credit Limit needs to be increased.
Just configure according to the thread given for 1st POINT.
CHECK FOR DYNAMIC and set reaction as 'C' and check STATUS /BLOCK.
Maintain the credit limit in the FD32.
Now when the sales order value exceeds the credit limit , a message will be triggered.
Use the concept of WORKFLOW to create mail based on this message .
When the user gets mail, he can maintain the new credit limit in FD32 and release the document for delivery/billing in VKM3.
Revert back if there is any issues.
Thanks & Regards,
Hegal K Charles
Edited by: Hegal . K . Charles on Aug 7, 2011 1:19 AM

Credit management for IT industry

Hi,
As we want to use credit management functionality of SAP but really not understand how to implement it
Means at level check should be happen because we are a service industry where we have contract with customer for varying periods 1 year,2 year....etc and accordingly resources are deployed in it.
So our current process is we create the sales contract and do the billling of it.
So at what event ny credit event should trigger-- I can't stop billing bcoz efforts are already been put by resources and i can't check at order level as contract is for long period.
What is the actual process of credit management in a n IT industry ?

Hi Cecilia,
Please check below link. This could be useful.
http://scn.sap.com/thread/1892805
Regards,
Gaurav

Dun & Bradstreet credit management functionality

Hello experts,
My client wants to use Dun & Bradstreet credit management functionality, we are currently on SAP version 4.7 highest support pack SAP_APPL SAPKH47025.
How can I find out more about this product?
How much does it cost?
Where in SAP service marketplace should I request this?
How to go about implementing?
etc
Kind regards Steve D

Dun & Bradstreet, D&B as they are known are a credit agency.
They rate Companies. They review the Company Accounts, turnover, way the pay and produce credit limit recommendations.
You would need to contac them as to their cost.
How can you use them in SAP?
Well you can have an online facility where you down load their data and upload it to credit masters, FD32. Normally here you will need their DUNS number linked to a credit master and it will update the credit score and potentially the risk category.
As you have 4.7, you could chose to go with FSCM and the Credit Management processes that offers. it has a different link into D&B but you need to work out if the scoring you use for C/L creation, approval and change is just from D&B or internal rules are used as well.
lastly you need to consider if you will apply to the D&B on an adhoc basis, customer by Customer which is cheaper than them feeding you the data everytime they change their ratings.
please award points if useful.

Credit Management - In delivery process released document blocked

Hello SD Experts,
This is regarding credit management. we have configured Delivery level credit check.
As per the settings System block the delivery and FI credit representative release the blocked delivery documents.
Logistics processing the delivery , Picking and Packing with out problem.
While processing the shipping activity with combined delivery VT01n - when checking Shipment started tab its automatically going back to credit block.
I have configured in the Risk Category under Released documents are still unchecked as
Deviation -- Blank
Number of Days as 15
My requirement is once released from delivery no need to do credit check again - with any deivation and Number of days limit also
Please help me to resolve this issue.
Thanks in Advance
Jaffar

Hi Jaffar,
As per your explanation this is happening because of Number of Days as 15
This specifies the number of days after which a changed document must be re-checked for credit.
This function is used for checking documents that have already been released by a credit representative, but that have
subsequently been changed. The system does NOT carry out another credit check if the following conditions are met:
The value of the changed order is not greater than the value already approved for credit (inclusive of the deviation factor),
AND
The current date is not greater than the original release date plus the number of days specified here.
As per this there might be any changes in released document or changes in delivery dates,due to this reason system
blocking it again,try to reduce the number of days from 15 to 5 or as per your convenience and check.
Regards
Ram
Edited by: Lakshmipathi on Dec 13, 2011 6:55 PM
Instead of copy pasting from standard, it would have been better had you advised the member to press F1 against that field (Number of days). Please dont ever try to copy paste from other source which is strictly prohibited

How the 3rd party process will be updated in to credit management

Hi gurus,
I have a doubt on how to update 3rd party process in to credit management.
So far I know update group 000018 will help to update it in to credit management.
But I already have 000012 in credit control area.
Then how can I place two update group in to credit control area.
Regards
Raj

Hi Raj,
I dont think you can have two update groups into same cr control area.. And whats the need of it..?
By choosing which ever is needed for you business requirement, you can achieve the requirement.
the descriptions of these update groups are self explanatory and you need to chose the one that suits ur requirement.
What do you mean by thirdparty process? is it third party sales..? if so there is always a sales order in 3rd party sales. Also you will have a customer bill too, select the update group accordingly to include open sales orders or / and open bills
Thanks
Jobi

Tables for Collection, dispute and credit management

Hi SAP Gurus,
I would appreciate if any one could provide the list of tables for collection, dispute and credit management. Thanks!
Regards,
aj

I think you mean the tables for FSCM.
The easiest way to find it is to do SE16 FDM*
FDM_AR_WRITEOFFS               FSCM-DM: Automatic Write-Offs Not Executed
FDM_BUFFER                     Cluster for Decoupling in 1-System Scenari
FDM_BW_INV_DELTA               Delta Queue for BI Invoice Extractor
FDM_COLL_CCOLOAD               Company Codes for which Initial Load Perfo
FDM_COLL_CFIELD                FSCM-COL: Relevant Fields for Document Cha
FDM_COLL_COMPCOD               FSCM-COL: Active Company Codes of Collecti
FDM_COLL_DUNNLEV               Harmonized Dunning Levels
FDM_COLL_LASTPAY               Last Payments of Business Partner
FDM_COLL_LTRIG                 Missing Entries of Table FDM_COLL_STRIG
FDM_COLL_SFIELD                FSCM-COL: Relevant Fields for Document Cha
FDM_COLL_STRIG                 FSCM-COL: Control of Trigger Update in TRO
FDM_COLL_TROBJ                 FSCM-COL: Trigger Table for Collections Ma
FDM_CONTACT_BUF                Personalization of Contact Person Data
FDM_DCOBJ                      FSCM-DM Integration: Disputed Objects
FDM_DCPROC                     FSCM-DM Integration: Dispute Case Processe
FDM_P2P_ATTR                   Attributes of Promise to Pay; Required for
FDM_PERSONALIZE                Personalization of Collections Management
FDM1                           Cash Management & Forecast: Line Items of
FDM2                           Cash management line items from MM purchas
FDMV                           Cash Planning Line Items of Earmarked Fund
Hope this helps, award points if useful.

Credit Management: VKM4 (Release SD Documents)

Hi,
I have implemented Dynamic Credit Management at Delivery Level (02: Credit Group for Delivery). System is behaving also fine and is not allowing to save the delivery as soon as the credit limit of the customer gets increased.
But when I am trying to Release the sales order using Tx Code VKM4 (as an approval process), system is releasing the sales order in VKM4, but still at the time of delivery creation after releasing the sales order, it is again not allowing to save the delivery, saying that Dynamic Credit Check has been exceeded.
Can anyone help?
Regards,
Vikas

Hi Vikas,
What is the value for the status of the documents (Sales order and delivery). You can check it in SE16N for table VBUK, check this fields before and after run VKM4. ¿Are you using a userexit for the credit check? (flags user1 ot user3 in cheks in OVA8)
Field              Element                                                                         Name
CMPSA     CMPSA     CHAR     1     0     Status of static credit limit check
CMPSB     CMPSB     CHAR     1     0     Status of dynamic credit limit check in the credit horizon
CMPSC     CMPSC     CHAR     1     0     Status of credit check against maximum document value
CMPSD     CMPSD     CHAR     1     0     Status of credit check against terms of payment
CMPSE     CMPSE     CHAR     1     0     Status of credit check against customer review date
CMPSF     CMPSF     CHAR     1     0     Status of credit check against open items due
CMPSG     CMPSG     CHAR     1     0     Status of credit check against oldest open items
CMPSH     CMPSH     CHAR     1     0     Status of credit check against highest dunning level
CMPSI     CMPSI     CHAR     1     0     Status of credit check against financial document
CMPSJ     CMPSJ     CHAR     1     0     Status of credit check against export credit insurance
CMPSK     CMPSK     CHAR     1     0     Status of credit check against payment card authorization
CMPSL     CMPSL     CHAR     1     0     Status of credit check of reserves 4
CMPS0     CMPS0     CHAR     1     0     Status of credit check for customer reserve 1
CMPS1     CMPS1     CHAR     1     0     Status of credit check for customer reserve 2
CMPS2     CMPS2     CHAR     1     0     Status of credit check for customer reserve 3
CMGST     CMGST     CHAR     1     0     Overall status of credit checks
Regards,
Eduardo
Edited by: Eduardo Hinojosa on Sep 24, 2009 9:35 AM
Edited by: Eduardo Hinojosa on Sep 24, 2009 9:37 AM

Standard Process for Credit Memo & Debit Memos in CRM

Dear all,
What is the standard process for Credit Memo and Credit Memo Creation within CRM Complaint Transaction?
We can successfully replicate Return Items and Replacement Items in ECC Return Order
But I don't know how to process Credit Memo and Debit Memo in ECC.
What are the Accounting Implications takes place once we create and release the credit memo / Debit memo in CRM Complaint Transaction?
How to see the entire document flow?
I can create Credit Memo for a Returned Line Item in CRM without any errors. But I could not see any follow-up transaction or process either in CRM or ECC.
Kindly educate me in this regard. Your suggestions are highly appreciated
Best regards
Raghu ram
Edited by: Raghu Ram on Jun 23, 2010 6:29 PM
Edited by: Raghu Ram on Jun 25, 2010 8:30 AM

Hi suchi,
The following would be very useful to you.
To reduce implementation time for print forms development, SAP has created a set of the most commonly used forms - Preconfigured Smart Forms:
SD: Invoice, Quotation, Contract, Delivery Note, Order Confirmation, Scheduling Agreement, Inquiry, Cash Sales, Picking List
MM: Purchase Order, Request for Quotation, Contract, Delivery Schedule, Good Issue (3 scenarios), Good Receipt (3 scenarios)
FI: Dunning Notice
All can easily adapt these forms to their requirements, saving time and money.
Hope this information has been useful to you.
if you would like to have a smartform of your own i.e a Z or a Y then there is an option to get a sap script copied onto a smartform.
the sap script for the same is -> F140_DOCU_EXC_01
Go to Txn SMARTFORMS and just put the required smart form name in FORM field and then go to the menu bar: Utilities-> Migrate SAPScriptForm and juts type in the Script name which is given above(i.e F140_DOCU_EXC_01 )
I hope this will be an amicable solution.
if helpful pls reward.
Thanks
Venugopal

Error on Loading Credit Management Setups using iSetup in target instance

Hi All,
I am trying to migrate Oracle credit management functional setups(Scoring model, Checklist, Automation rules) from source instance to target instance. I am trying to achieve this by the usage of iSetup. Once the Load is done, I am getting the following error and the setups are not migrated. This error comes up only for Credit management Setups. Not for other functionalities. Please help me out on this.
+---------------------------------------------------------------------------+
Application Implementation: Version : 12.0.0
Copyright (c) 1979, 1999, Oracle Corporation. All rights reserved.
AZR12LOADER module: iSetup R12 Loader
+---------------------------------------------------------------------------+
Current system time is 09-OCT-2013 03:15:18
+---------------------------------------------------------------------------+
Concurrent Request Parameters
RELOAD_REQUEST_ID=
DBC_FILE_NAME=DEVF.dbc
SNAPSHOT_REQUEST_TYPE=E
SNAPSHOT_NAME=RAC Credit Management Test
RELOAD_METHOD=
REQUEST_TYPE=L
IS_REMOTE=Y
JOB_NAME=RAC Credit Management Test1
USER_NAME=DEPPS
Downloading the extract from central instance
Successfully copied the Extract
Time taken to download Extract and write as zip file = 0 seconds
Validating Primary Extract...
Parsing driver.xml
Time taken to parse the Driver file and construct setup objects:6 milliseconds
Sorting Apis based on their dependency...
Time taken to sort the Apis=12 milliseconds
Printing sorted Apis
Load Sequence 1
1)AR_CMGT_Scores
Oct 9, 2013 3:15:48 AM oracle.adf.share.config.ADFConfigFactory findOrCreateADFConfig
INFO: oracle.adf.share.config.ADFConfigFactory No META-INF/adf-config.xml found
Name: AR_CMGT_Scores
Type: BC4J
Path: oracle.apps.ar.ispeed.creditmgt.scores.server.ScoresAM
Time Taken(seconds): 2.0
Importing rows from xml file, and validating rows ......
Message not found. Application: AZ, Message Name: AZW_FWK_USER_ROW_EXCEPTION. Tokens: VONAME = Scores; KEY = Score Model Id = 'null'
; EXCEPTION = oracle.jbo.RowCreateException: JBO-25017: Error while creating a new entity row for ScoresEO.
java.lang.Integer incompatible with java.lang.Long
Message not found. Application: AZ, Message Name: AZW_FWK_USER_ROW_EXCEPTION. Tokens: VONAME = Scores; KEY = Score Model Id = 'null'
; EXCEPTION = oracle.jbo.RowCreateException: JBO-25017: Error while creating a new entity row for ScoresEO.
java.lang.Integer incompatible with java.lang.Long
Message not found. Application: AZ, Message Name: AZW_FWK_USER_ROW_EXCEPTION. Tokens: VONAME = Scores; KEY = Score Model Id = 'null'
; EXCEPTION = oracle.jbo.RowCreateException: JBO-25017: Error while creating a new entity row for ScoresEO.
java.lang.Integer incompatible with java.lang.Long
Message not found. Application: AZ, Message Name: AZW_FWK_USER_ROW_EXCEPTION. Tokens: VONAME = Scores; KEY = Score Model Id = 'null'
; EXCEPTION = oracle.jbo.RowCreateException: JBO-25017: Error while creating a new entity row for ScoresEO.
java.lang.Integer incompatible with java.lang.Long
Message not found. Application: AZ, Message Name: AZW_FWK_USER_ROW_EXCEPTION. Tokens: VONAME = Scores; KEY = Score Model Id = 'null'
; EXCEPTION = oracle.jbo.RowCreateException: JBO-25017: Error while creating a new entity row for ScoresEO.
java.lang.Integer incompatible with java.lang.Long
Message not found. Application: AZ, Message Name: AZW_FWK_USER_ROW_EXCEPTION. Tokens: VONAME = Scores; KEY = Score Model Id = 'null'
; EXCEPTION = oracle.jbo.RowCreateException: JBO-25017: Error while creating a new entity row for ScoresEO.
java.lang.Integer incompatible with java.lang.Long
Message not found. Application: AZ, Message Name: AZW_FWK_USER_ROW_EXCEPTION. Tokens: VONAME = Scores; KEY = Score Model Id = 'null'
; EXCEPTION = oracle.jbo.RowCreateException: JBO-25017: Error while creating a new entity row for ScoresEO.
java.lang.Integer incompatible with java.lang.Long
Message not found. Application: AZ, Message Name: AZW_FWK_USER_ROW_EXCEPTION. Tokens: VONAME = Scores; KEY = Score Model Id = 'null'
; EXCEPTION = Updates are not supported by this API.
74 rows processed, now posting changes to the database ......
Transaction committed.
Processed API:AR_CMGT_Scores
Status: WARNING
Concurrent program completed.
+---------------------------------------------------------------------------+
Start of log messages from FND_FILE
+---------------------------------------------------------------------------+
+---------------------------------------------------------------------------+
End of log messages from FND_FILE
+---------------------------------------------------------------------------+
+---------------------------------------------------------------------------+
Executing request completion options...
Finished executing request completion options.
+---------------------------------------------------------------------------+
Concurrent request completed
Current system time is 09-OCT-2013 03:15:50
+---------------------------------------------------------------------------+

Vivek,
Thanks for the update.
Regards,
Hussein

Credit management and Terms of Payment

Hi
Can anybody throw some light on the role of Terms of Payment in .Credit Management.
Thanks in advance
Ravi

Dear sankar ravi,
Credit management
Purpose
Outstanding or uncollectible receivables can spoil the success of the company greatly. Credit Management enables you to minimize the credit risk yourself by specifying a specific credit limit for your customers. Thus you can take the financial pulse of a customer or group of customers, identify early warning signs, and enhance your credit-related decision-making. This is particularly useful if your customers are in financially unstable industries or companies, or if you conduct business with countries that are politically unstable or that employ a restrictive exchange rate policy.
Integration
If you are using the Accounts Receivable (FI-AR) component to manage your accounting and an external system for sales processing, Credit Management enables you to issue a credit limit for each customer. Every time you post an invoice (created in FI-AR), the system then checks whether the invoice amount exceeds the credit limit. Information functions such as the sales summary or early warning list help you to monitor the customers credit situation.
If you are using both the Accounts Receivable (FI-AR) component to manage your accounting and the Sales and Distribution (SD) component for sales processing, you can also use Credit Management to issue credit limits for your customers. You can make settings in Customizing to decide the scope of the check and at what stage in the process (for example, order entry, delivery or goods issue) a credit limit should take place. General information functions are also available for use with credit checks.
Features
If you are using both the SD and FI-AR components, Credit Management includes the following features:
Depending on your credit management needs, you can specify your own automatic credit checks based on a variety of criteria. You can also specify at which critical points in the sales and distribution cycle (for example, order entry, delivery, goods issue) the system carries out these checks.
During order processing, the credit representative automatically receives information about a customers critical credit situation.
Critical credit situations can also be automatically communicated to credit management personnel through internal electronic mail.
Your credit representatives are in a position to review the credit situation of a customer quickly and accurately and, according to your credit policy, decide whether or not to extend credit.
You can also work with Credit Management in distributed systems; for example if you were using centralized Financial Accounting and decentralized SD on several sales computers.
Hope this helps you.
Do award points if you found them useful.
Regards,
Rakesh
P.S. you can send me a mail at my mail id [email protected] for any specific details

CO-PA, is credit management suppose to block orders from posting to CO-PA?

We are currently using CO-PA to track the $ amount of sales orders that were booked for a particular date range, and it will show the sales order created or changed and the $ amount that was added or taken away from the bookings for that day. This report is to show management how much sales has been recorded for the day, but not necessarily shipped out yet.
What we are currently facing is problems with credit management blocking the order from posting into the CO-PA tables. When the order is created and the order desk hits save it first goes through credit management, and if it is put onto the blocked order lists to be released it does not post the value that was created for that day into CO-PA. Also when we run our rescheduling report for orders that have already been created the order can again go back and forth on and off credit hold, and each time it posts an entry into CO-PA.
I was wondering if anyone has been requested to have a report written to record bookings of sales for a particular day, and have you run into the issue of the credit management posting over and over onto the report and how do you get around this.
We just want to see if any new orders have been created for that day, if current orders have been added on to or taken off from, and have a report to show the order #, dollar value and quantities.
Thank you,
Karen Kim

Dear Karen,
You cannot see blocked SD documents for credit check in CO-PA. Values are transfered to CO-PA after the sales order is processed or after the billing document is posted. So if the sales order is not
processed because it is blocked for credit check, naturally it will not be transfered to COPA. The logic to exempt orders on credit hold was implemented in release 40A.
To overcome your problem you may implement the modification described in the note 214059. Please be aware that this is a modification note. Please implement in a development environment first and retest.
regards
Waman

Credit Managament: avoid credit block for down payment invoices

1) Downpayment - when an order is blocked, can we create a billing
document of the downpayment request created in slaes order. Logically
the customer wants to pay for this downpayment immediately and process
the order
Notes: If credit management is activated at sales order level and In
Milestone Billing scenario or Project Sales order scenario, at Sales
order level we have a Downpayment (Z0000 - Downpayment) Milestone
usage and Other Milestone invoice Usages.
The business requirement is Customer need to pay the downpayment
invoice before executing the Sales order.
In SAP when the Sales order is blocked for Credit Management, system is
not able to create the Downpayment invoice also. to creat the invoice
we have to release the order first. However we dont want to release the
order but want to receivce the downpayment and then may be we can
manually release the order and process. The reason is suppose we have
an automatic release to production or PR or creation of service order,
we would like to process them only after the downapayment, now for
creating the wownpayment invoice for receiving the downpayment, we have
to release the order which shall further process the order
automatically. Please suggest a solution for the same to avoid the
credit block for the Downpayment invoices.

I think this can be enabled easily.
For the combination of Credit Control Area, Credit Group and Risk Category, you should have enabled the Dynamic/Static credit check, you can configure it such a way that it only gives you a warning message and doesnot block your sales order. This should solve ur problem

Setting approval level for credit management in SD

Dear Gurus,
I have a case like this:
My client would like to use credit management in SD. They have few approval levels for for credit limit release.
Exp: With SD has amount under from 1000$, Mr. A has the right to approve and release it
        With SD has amount bigger than 1000$, Mr. A have to release it and then Mr. B check again afterwards Mr. B can reject and release it up to his decision.
As I see in SAP, maybe there is only one level for check and after release the SO doesn't need other approve anymore. But I am still concerning about how to find or config to satisfy this requirement.
Thank for nice support!

In our case we have maintained a view named as "ZVW_OAR_WF_CTRL" which is created by our ABAPer.
The fields in this view are
   FIELD NAME                              DATA ELEMENT         TYPE         LENGTH
1) MANDT                                          MANDT                         CLNT             3
2)PROCESS                                      ZDE_WF_PROCESS      CHAR           2
3)KKBER                                           ZDE_KKBER                  CHAR          4
4)GRUPP_F                                       ZDE_GRUPP_CM_FROM CHAR         4
5)GRUPP_T                                       ZDE_GRUPP_CM_TO      CHAR         4
6)LEVELS                                         ZDE_WF_LEVEL              CHAR         5
7)VALUE_F                                       ZDE_NETWR_AK_FROM   CURR       15
8)VALUE_T                                       ZDE_NETWR_AK_TO         CURR       15
9)APPR                                            ZDE_PLANS                       NUMC      8
10)APPR_AD1                                  ZDE_PLANS1                    NUMC       8
11)APPR_AD2                                  ZDE_PLANS1                   NUMC        8
12)BOX_AC_APPR                           ZDE_AD_SMTPADR_BOX CHAR       241
13)BOX_AC_REJC                            ZDE_AD_SMTPADR_REJ   CHAR      241
14)NEXT_LEVEL                              ZDE_WF_LEVEL_NXT         CHAR       5
You can ask your ABAPer such that your view contains the above mentioned fields and in the the approvers you have to enter the "Pernr id" s of approver s which can be taken from HR people.

Dunning Process In Credit Management

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