Duplicate emails on BB when I send from Outlook

I've got a client with a bunch of BBs, they use BIS and Exchange.  Whenever they send from Outlook, they get dupe emails on their phones.  I found a supposed solution, which was to go into BIS and recreate the accounts with OWA instead of IMAP, but no matter what URL I type in, it tells me it's invalid.  I also saw a possible solution that involved getting Exchange no to assign a new UID to the emails, but I'm not finding anything in Exchange to change that.  Any help would be very welcome.
Thanks,
Ben

Hey Benny111,
Welcome to the BlackBerry Support Community Forums.
You're absolutely correct that you will need to integrate those IMAP accounts to POP3 or OWA to resolve this issue.
Here is a link to a knowledge base article that will provide you more information:
http://www.blackberry.com/btsc/KB13528 and look at cause #5.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click  Accept as Solution for posts that have solved your issue(s)!

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