Duplicated topics in printed docs

Is there a way to prevent RoboHelp from duplicating topics in
the Print Document Content - Printed Documentation dialog when
generating printed docs? I just noticed my PDFs have doubled
topics. I'm going back and manually deleting them on the dialog.
How did they get duplicated in the first place?

Hi Gina,
One cause of duplicated topics in your printed documentation
is having topics linked to books in the TOC. If a topic is linked
to a book and also appears separately within the book, it will
appear twice in the printed output.
If that's not the cause, someone else might be able to help.
Have you checked out all the info on Peter Grainge's excellent
site? He's got a whole section on printed documentation. His site
is
www.grainge.org.
Anne

Similar Messages

Missing Topics in Printed Doc

I am losing my mind! I am trying to generate printed doc for
the sole purpose of sorting a bunch of pages in hard copy to
rethink the organization of one part of my projects. Ironically,
every time I generate the printed doc (i've done it about 20 times
so far), these pages are nowhere to be found! I've included them in
the TOC, I've moved them out of a book within a book, I've deleted
them from the TOC and added them to a book that is generated as a
chapter. I've renamed the book to remove non-alpha characters. I've
deleted the book and created a new book with a completely unrelated
name. NOTHING I do will get these pages to print. SO - I have 175
pp. document of the 175 pages that DONT need to be printed and I
can't for the life of me print the +/-20 pages that are the ones I
want in hard copy.

first, I am using RH version X5.0.2.
1. On your Project tab, all the way at the bottom, open the
Single Source Layouts directory. Double click on Printed
Documentation.
2. Set up your doc name, path, and build expression as
needed. Click on Next.
3. This next window is where you can select any or all topics
to include in the printed doc. It defaults, I believe, to all
topics and chapters. Just select each chapter or topic you do not
want and click on the left-pointing arrows to move these topics out
of the list on the right side of the window. Only the topics and
chapters listed in the right side (under chapter layout) will
print. This selection window works much like the Browse Sequencer
tool.
4. When all appropriate topics are excluded / included, click
on Next. In this window, you are establishing the sections of the
resulting doc - set up sections as needed. If you aren't publishing
this doc for distribution (just for yourself), I wouldn't worry too
much about this step. Click on Next.
5. The last step before the doc generates is to determine
which Styles set you will use - the styles you use in RH, or a Word
Style set. Again, since this is just for you, don't sweat it. I
just use the Project's CSS Styles (select this option from the menu
at the top of the window).
6. Click on Finish, let 'er rip, and see what comes out.

Printed doc topics listed in WinXP Recent Documents list

I recently upgraded to RoboHelp 9 from 7. I generated a printed doc and each topic is listed in the Recent Documents list in Windows XP, as follows:
The file names all begin with $HtmlDoc_Chapter_... By the way, these files can't be found once you click one of the names. It looks like some temporary files made during generation. The point is, I don't want them in my Recent Documents list. How can I prevent this from happening?
Thank you.

Am I right in thinking you are generating a Master Document and Sub Documents?
The problem here is that RoboHelp has to create a number of temporary documents in the process and Word notes any documents created. I doubt that RoboHelp can stop Word doing what it is set up to do. There is no interface option so pPlease follow this link and report it as a bug or feature request, depending on your point of view.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Conditional build for chm and printed doc produce different outputs

I'm using RoboHelp HTML 9.0.2.271
In my TOC, I have two "books" of topics that I want to exclude from output because the topics won't be required at this time.
I right-clicked each book in the TOC and applied a condition ("Defer").
For the HTML Help (.chm), I made my build expression say NOT Defer and NOT Comment.
I generated the help.
The two books (and their topics) were excluded, as I expected.
For printed documentation (.doc), I made my build expression say NOT Defer and NOT Comment and NOT Online.
I generated the Word doc.
The two books were NOT excluded; they appeared in the printed doc.
The workaround is to delete them from the Chapter Layout window when I generate the printed doc, but I expected that since my build expression said to NOT include them, that they wouldn't be included.
Is my method wrong, or is it my expectation?

You're right (of course!). My .chm file does actually contain those topics.
So, applying a condition to a TOC entry and then excluding it in the build has this effect:
HTML Help file (.chm): Now the topic entry will not appear in the TOC. The topic itself still exists in the .chm file, though, and you can find it by searching.
Printed output (Word): There doesn't seem to be any effect. That topic entry still appears in the Word TOC and the topic itself still exists in the .doc (or .docx) file.
So, to exclude a topic, I have to place the condition on the topic itself, by either right-clicking the topic in Project Manager and applying the condition or by opening the topic and applying the condition. Then I have to exclude that condition in the build.
Do I have it right yet? :-)

RH 10: not use Master Page in Printed Docs

I have a Master Page set up with a company logo and horizontal rules, which works great with the help topics. The problem occurs when I generate printed docs from the source files.
Everything else works well enough to get by (I have some tweaking to do), BUT every single topic shows up with the rules and the company logo. I don't see anywhere to NOT apply the Master Page to the printed output. Is there a secret to not using the online help layout in the printed docs?
thanks,
Alia

Master page headers and footers 100% guaranteed do not survive the trip to printed documentation. My guess is that in the master page your "headers" and "footers" have been created in the body section of the master page.
Create a new topic attaching that master page in the process. Then unlink the master page from that topic. Do you still see the header and footer? If you do, my theory is proved. If you do not, post back.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Can't Prepare Printed Docs in RH Demo

I am new to RH. I downloaded the trial versions of RH9 and FM10. I'm floundering around trying to learn on the fly. I was trying test the ability to prepare PDFs from the topics. I found my way to "Printed Documentation" in the Single Source Layouts pod. When I try to prepare either a PDF or DOC file, it crashes RH, saying "Failed to build title page". I tried this from two of the sample projects as well as one of my own topic pages.
Why is this happening and how do I fix it? Is other software required to export PDF/DOC? Do I have to have certain versions of Office installed? What about Acrobat?
Thank you!

Welcome to our community
Can't help you with FrameMaker, but creating printed docs from RoboHelp does require Microsoft Word to be installed. So if you don't have Micrsoft Word installed there will likely be issues trying to created printed docs.
I believe the PDF output takes a side trip through Microsoft Word first. So if you can't create a PDF it also seems to suggest you don't have Word installed.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
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Adobe Certified RoboHelp HTML Training
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RoboHelp eBooks

RH9 hangs while generating printed doc

I was generating a printed doc and left my desk. When I came back, the laptop had gone to sleep. When I woke it, it was stuck on the last part, Updating Index.
I let it go for a while (the progress bar was showing that it was almost done and still processing topics). After 20 minutes, I tried to cancel by clicking Cancel. It ignored me. I killed it with Task Manager.
I waited a minute, then restarted RH. I tried again. It said the document was in use. I shut everything down, restarted Windows, and tried again. Got the same message. Went and deleted everything in the output folder for the printed doc. Deleted the .CPD file, just because.
Restarted Windows again. Tried generating the printed doc again. It's stuck at the same point, and it's been over a half hour.
I could go back to yesterday's backup without much pain (no major changes since then), but just in case this happens again and I don't have that option, what should I do?
It's a long weekend here in the States (Memorial Day) and I think it's a Bank Holiday in the UK (Spring Bank Holiday), so I'm sure you all aren't glued to your screens , so I'll be patient.

In order:
Use Windows Explorer to delete the content of the target location and try again.
Generate to a different location.
Create a new layout, not a duplicate.
Create two duplicate layouts and trash the different halves of the content.
Open a bottle.
Resign.
Seriously, post back if Steps 1 to 4 don't work.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Printed Docs Not Following TOC

When you generate a printed doc (in this case, Word output),
you are supposed to get output of topics in a sequence that follows
the TOC as outlined on the TOC panel in RoboHelp.
Instead, I am getting a complete jumble, with some topics
even repeated. I have tried every combination of settings and
kludges known to man (I am pretty resourceful about this, usually),
but nothing seems to have any effect on it. The one good thing I
can say is that it is consistent in the way it scrambles the
topics.
I am using the latest RoboHelp with Word 2003 on an XP box.
At this point we are reduced to cutting and pasting about 366
topics to rescramble them in the correct order.
HELP!!!

One thing I have noticed is that, in every case where it is
picking up the wrong topic, it apparently is going to the right
topic but then copying in the topic just above it in the actual
word doc.
In the progress dialog while it is generating the file, it
says that it is picking up and copying the correct topics, but in
just about every case it is grabbing the one just above it in the
actual Word doc sequence. I suspect this is a bug. I just wonder
why it hasn't happened to anyone else.

Program Crash when creating printed doc

This is an issue that has just started occur in the last few
days. I hadn't touched the files as far as I can remember, but when
I decided to compile a printed doc yesterday I received this
message.
Debug Error!
Program C:\Program Files\Robohelp
Office\RoboHTML\RoboHTML.exe
abnormal program termination
(Press Retry to debug application)
Abort Retry Ignore
If I choose any option other than ignore it shuts the program
down. If I choose ignore it allows me to go as far as the Print
Document Content screen and then if I click next to advance to the
Style selector it freezes up and won't advance. Then I get another
program termination message.
Like I said, this hasn't happened before yesterday. I have
tried restarting my computer. I tried compiling the other output
types and they are working fine.

First question is "Is the problem limited to one project.
Creat a test project with a few topics and create the printed
documentation. If this works, the problem is with your project. If
it doesn't work, has anyone reinstalled Word or applied Office
updates, etc.? You may also wish to look at the issues covered
here.
Try these first and let us know how you get on.

Tables appear in frames in my printed doc

I am using RoboHelp to convert a large document with many
tables into multiple different versions of printed output.
Suddenly, the conversion to printed doc causes all of my tables to
be placed in frames. This prevents the larger tables from breaking
correctly across pages. What did I do?

I thought I had subscribed to this topic. Darn. Anyway, style
mapping.dot produces duplicates in the output. Turns out it was a
problem with normal.dot. Deleting and re-creating resolved the
problem. Thanks.

Error generating small printed doc

Trying to generate a small doc - just a chapter of a current
HTML Help system for a training session I am doing tomorrow. Nine
topics, no biggie at all.
Error received is:
The Word VBA macro version registered is incorrect.
Please reinstall Printed Documentation.
Have created printed doc - much larger subsets of the same
system - but it has been about 6 months since that effort.
Will search the forum history but if you know what this may
be off the top of your head, holler!!

You've probably upgraded MS Office/Word within the last 6
months.
RH needs to be removed/re-installed after such an upgrade.
Good luck,
Leon

A better way to deal with lost hyperlinks when converting Robohelp to Printed doc?

I have inherited a 750-page manual that is
"single-sourced" in RoboHelp X5. When I generate printed
documentation, all of my hyperlinks and converted to plain text.
Everytime we release a new version of the manual with any changes,
we have to re-generate, and then manually go into the MS-Word
converted document and re-create some 350 hyperlinks and page
number references. Somebody please tell me that there is a better
way to do this, or a better tool to manage single-source
documentation.

Another post has been raised relating to this problem. See
http://tinyurl.com/yvpaut
I am replying here is this is where most of the relevant
information is.
You found that using the Style Mapping template solved the
images problem but the document stopped generating at 450 pages.
That was sort of what I hoped for. Rather than go to the step I
will suggest in a moment, I suggested you try something else but
you never came back to the forum to indicate you had tried it, so
the assumption is you did and it worked. Patently it did not so
let's try what I would have suggested next.
On my website there is a topic on Print Issues and one of the
them covers Malformed Topics. Try looking for <p
style="mso-bookmark: as suggested in my earlier reply in this
thread. You can try RH's Multi file find and replace but FAR from
http://www.helpware.net/FAR
may get better results. I think with this error you usually get a
message. Do you have the Output pane opened and have you read right
through it for clues? View | Output on the menu. Whether or not the
Output pane mentions this error, I would search for it anyway.
Other Points:
A] It could still be a resource problem. The document is very
large so, as Harvey mentioned, resources come into it. I know the
PCs that won't play nicely have good resources but whilst I am no
expert in this area, don't foget XP is using more of them leaving
less available to you. It could be an issue but I am inclined
towards it being something else.
B] I also suggested a hunt for a rogue topic.
"What I would try is copying your layout so that you have
three versions of it. Then delete two thirds from each one. If all
three work fine, it sort of confirms that size is a problem. If one
fails, your on the track of the rogue topic."
Did you try that? Like I said, if all three work fine, then
we are back with the resource problem but we will have ruled out
other issues. It should take less than fifteen minutes to set that
up. Longer to run it but you can be doing something else at that
point.
C] On FrameMaker, no real answer but you will soon see
evidence that Adobe are continuing to better integrate all the
products we are using. I don't think you will see what you want in
the upcoming version though.
NEXT:
1] Please search for <p style="mso-bookmark:
2] If that fails, try creating the three layouts.
3] Then post back how it went. If unsuccessful, tell us if
the Output pane gave any information about things the process did
not like.
Let us know either way as if one succeeds and you post that,
it helps the next person with the same problem.

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page. I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
I've used Print and Scan Doctor, it always reports there are no issues and prints a test page even though I can't print anything else.
Each time I want to print, I must reboot the computer. After reboot I have one chance to print.   This problem started February 15, 2015.
My operating system is Windows 8.1.   I have unintalled the HP software, rebooted, then reinstalled the software:
OJ8500_A910_1315-1.exe
HP Print and Scan Doctor - HPPSdr.exe
HPSupportSolutionsFramework-11.51.0049.msi
All versions were last downloaded on April 4, 2015.
I have a home wireless network (Ubee DDW366 router). All other devices in the house will print to the 8500A printer without issues: 2 Toshiba laptops, 2 Android phones, and 1FireHD.
The desk top is installed with a Netgear Network card I don't know the model, but I had it tested by a PC Tech to confirm that the card is working.   The card and Windows 8.1 were installed on January 3, 2015.
I have run virus scans and malware scans. Each time they show there are no issues with my desktop. What kind of desktop? Specifically made to my specs from store parts. . . no brand name computer. ASUS Motherboard P6X580 Premium. Now I will probably get hacked!
I am at my wits end. And it is frustrating when I need to make a print of something and the system locks up. I often resort to screen printing to a word document to save in order to reboot. . . .but then I lose all sorts of capabilites when I salvage what I needed. Also this is a time consumer.
This printer has served us well for two years and I have expensive cartridges waiting; another two rounds of refills.
Help?
Addendum: I can scan using HP Printer Assistance. I open the HP Printer assistant, it "retrieves" info from the printer, then I select "scan a document or photo" and the printer responds.   I have no trouble with scanning.
This question was solved.
View Solution.

Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Unable to print doc as .pdf with Adobe reader XI

Unable to print doc as .pdf with Adobe reader XI in windows 7. Tried uninstalling the software and also repair with same result. When clicked on print doc the option to print as .pdf cannot be seen. It just does not appear in the printer option. Help pls.

cooljolu wrote:
ya downloaded the trial version of acrobat. I guess it was free earlier and never faced a problem.
Acrobat has NEVER been free. Reader (formerly called "Acrobat Reader") has always been free, but the Creation/Editing software has always had a price tag.

How to print DOC or PDF files

Hi all,
please tell me how to print documents (.pdf , .doc , .xls , .jpeg, .gif, .bmp) with java coding
i have tried like this ..
try {
//          Open the input file
          InputStream is = new BufferedInputStream(
          new FileInputStream("C:\\Documents and Settings\\3041\\Desktop\\New Folder (2)\\00.pdf"));
          PrintService service = PrintServiceLookup.lookupDefaultPrintService();
          DocFlavor[] flavors = service.getSupportedDocFlavors();
          for (int i = 0; i < flavors.length; i++) {
               System.out.println(flavors.getMimeType());
//          Create the print job
          DocPrintJob job = service.createPrintJob();
          Doc doc = new SimpleDoc(is, DocFlavor.INPUT_STREAM.PDF, null);
//          Print it
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          is.close();
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          System.out.println (e);
          } catch (IOException e) {
          System.out.println (e);
which prints all images properly but not doc or pdf files please help how to print PDF or DOC files
Edited by: getzkk on Oct 8, 2007 7:31 AM
Edited by: getzkk on Oct 8, 2007 4:02 PM

Well, the ability to convert the pdf to html and then to PDF is a worthy solution.
10,000 emails would require a batch convert solution.
This is very much beyond what I know. I'll have to leave this to better minds.
I could suggest a third party tool. Have a look at this:
http://a-pdf.com/faq/can-i-split-pdf-file-with-nonstandard-page-size.htm
Other than that,I can't think of anything else.
Gene

Duplicated topics in printed docs

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