DVD burner no longer working on Touchsmart 600

I hope this is the correct forum. I have a Touchsmart 600 series and my DVD burner no longer reads DVDs or CDs, either digital, music or video. When I attempt to burn a DVD through Windows Media Player, WMP goes through all the motions of burning it but the CD is still blank. It had been working intermittently up through September and stopped working in November. The DVD burner didn't always work since I got the machine 2 years ago. Sometimes it would stop reading the disk but would work after a reboot. Now it won't even do that.
I have updated the drivers for it and it didn't seem to have an effect.
OS: Windows 7

we have lots of docs on HP.COM and there are a lot of steps in them - I'd try them here are a couple links:
can't read:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01897812&tmp_task=solveCategory&cc=us&dlc=en&ju...
Can't write:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01897819&tmp_task=solveCategory&cc=us&dlc=en&ju...
good luck
bill
I'm a HP employee

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