DVD/CDRW drive not working - Tecra A4

Hi, I have a problem with my Tecra A4.
My DVD CDRW drive is not working properly (Power is there, but it doesn't show up on the system), I have temporary installed a DVDRW drive from my HP laptop which is working fine.
I tried to run my recovery disc (never used it before), but nothing happens (press and hold C on start up). Will this only run with the correct drive installed or am I doing something wrong?
p.s. I bought this second hand but it is new. It had a damaged screen which I've replaced
Julian

If the old drive will not read the medias so its possible damage.
You should know that not every drive is compatible with the unit because of the master/slave/csel settings.
You have said that the pressing of the C button doesnt allow you to boot up from the drive.
In such case I would recommend to enter the BIOS and there you could change the booting order.
However, this all tip will only works if the new drive is compatible and supported

Similar Messages

  • Adding a new dvd/cdrw drive doesnt work on my SP 4600

    Hi, my laptop comes with a cd-rom drive as standard and i have purchased a dvd/cdrw drive to replace it. when i fit it it seems to be powered because i can open the cd drawer and the light comes on when i turn on the computer. however it is not coming up in my computer.
    i have tried several drives so the drive i am using is not faulty.
    can someone please help me with this as i need the dvd function on my laptop for my job.
    thanks alot
    Tommy

    Hi,
    I have been experiencing similar problems to you:(
    I have conducted extensive research and have discovered the following:
    There are two types of drive used on earlier Tosh laptops.
    These are M/S (master slave) drives and CSEL (cable select) drives. whilst the BIOS in later Tosh machines is able to recognise either type of drive:) the earlier machines can't:(
    On Genuine Toshiba drives there is a sticker that labels the ATAPI pin outs, and on this sticker pin 47 will be labelled either CSEL or M/S.
    Your replacement CD-rw/DVD drive must match the drive you are replacing in this respect or it will NOT be recognised.
    If your drive is not a tosh drive the chances are high that it is CSEL as most other manufacturers use this configuration.
    I am told that there is an internal mod that can be done to the drive to change this parameter but I have no info on this at present.
    I will update on the forum if I get any more info.
    Hope this helps you;)

  • Satellite A200 -1VG - DVD RW Drive not working

    Hi all,
    Pls i need some help with my laptop. The DVD drive on my computer is not working properly.. It plays DVDs and CDs, but when i try to burn CDs or install a new program with a CD it gets to like 97% then stops and an error message shows up. It sometimes says the message cannot Run due to some errors.
    Also i keep getting disconnected off the internet every 10mins, please what can i do
    Lastly i want to know if i can install winXP as i dont like vista. Thanks

    When CD/DVD related software is installed (such as iTunes, Nero, virtual CD software), they install filters into the registry, which can cause compatibility problems.
    1) Run Regedit (Start -> Run -> Regedit)
    2) Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    3) In the right pane, delete the "UpperFilters" key, and delete the "LowerFilters" key.
    4) Reboot.
    If your CD/DVD programs stop working, you will need to reinstall them (preferably with an updated version).

  • Dvd disk drive not working

    the dvd disk drive is not working.when i put in a dvd or music cd, it doesnt play. a popup comes on that says please insert disk into dvd/drive, i try it again same thing happens nothing....do i uninstall the driver then install it again.it says its working properly but it makes a loud grinding noise

    Hi there @lindz32 
    Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
    I understand that you are having trouble with the DVD drive reading disks. I am happy to help.
    My main concern is that you describe a loud grinding sound, presumably coming from the DVD drive. If that is so, I would recommend that you call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assis​t.html
    If the noise is not from the DVD drive, but from somewhere else, please post any details that you can, and here is a page that may help in the interim.
    HP PCs - Drive Cannot Read Discs (Windows 8)
    Malygris1
    I work on behalf of HP
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
    Click Kudos Thumbs Up on the right to say “Thanks” for helping!

  • DVD/CD Drive not working on Satellite L55

    I have a Satellite L55 laptop with DVD/CD drive that I've used successfully to burn CDs in the past. Yesterday, I tried to view a DVD given to me by a friend and all it did was click and nothing happened. No error message other than telling me there was no DVD in the drive.
    This morning, I put in a CD and same thing happened. You can hear the drive whirr a bit but then there are little repeated clicking noises and nothing. iTunes told me to put in a blank CD (the CD shows as blank in other drives), and if I look at Windows Explorer, it tells me to put in a DVD.
    I've taken a quick look at the driver and it tells me that everything is working properly. If I tell Windows (8.1) to update the driver, it tells me it's the latest driver.
    As far as I know, nothing has happened physically to the drive, beyond being opened accidentally on occasion when moving the laptop since the open button just happens to be in the right position for that to happen when you lift up the laptop.
    Any ideas as to what I can try to do to see if the drive is truly dead before attempting to replace it?
    Thanks,
    Marie

    Always post your full model and operating system.
    run the microsoft fix-it to correct the problem for you the page is here - http://support.microsoft.com/mats/cd_dvd_drive_problems/
    Or here is the tool - http://go.microsoft.com/?linkid=9740811
    Diagnose and repair CD or DVD drive issues, when you cannot burn or play CD or DVD discs, when a drive is not found, not accessible or not connected.
    Run now
    Advanced-Download to run on a different or disconnected computer
    Click Download below, then click Run or Open in your browser and follow the onscreen prompts to create the Fix it Portable folder
    Then copy the Fix it Portable folder to the computer with the problem and run the Launch Fix it application
    Download
    What it fixes
    Your CD or DVD Drive does not read or write and is shown as disabled
    The media in your CD or DVD drive cannot be read
    The media cannot be written to by your CD or DVD drive
    You receive one of the following errors:
    A class specific or device specific driver is missing or corrupt
    A CD or DVD drive cannot be found or is not connected
    The CD or DVD drive is experiencing a problem that prevents it from working properly
    The CD or DVD drive is not accessible via an assigned drive letter
    Runs on
    Microsoft Windows Server 2003
    Microsoft Windows Server 2003 R2
    Microsoft Windows XP
    Windows 7
    Windows Server 2008
    Windows Server 2008 R2
    Windows Vista
    Windows 8
    Windows 8.1
    S70-ABT2N22 Windows 7 Pro & 8.1Pro, C55-A5180 Windows 8.1****Click on White “Kudos” STAR to say thanks!****

  • WLAN Driver not working (Tecra-R950-116 PT534E-00E00CGR)

    I'am stuck with installing the WLAN Driver for the above mentioned Notebook on our preconfigured Windows 7 64bit image.
    It seems to be a combined WLAN and Bluetooth Card (Atheros AR9485WB-EG Wireless). Unfortunately the problem is complicated by the fact that the Modell is NOT in the Support database of Toshiba. maybe because it was custom tailored for our organization.
    So neither "autodetect my Model" or entering Serial number on Toshiba Support works, just yields "Model not recognized". Not very professional.
    After putting the Image on the Notebook there are 4 unrecognized devices in device Manager.
    One is labeled Network Controller, 3 more are unknown.
    I downloaded the official Driver for Atheros from Toshiba homepage.
    It installs without error message but device is still shown as non-functional in device Manager.
    In Toshiba Support Forums I picked up the tip to install BT Filter Driver package first but didn't help.
    I tried 3rd Party Drivers. There was an constant error of either "Access Violation" or "file not found".
    I didn't save the Image the Notebook was shipped with.
    Ordering recovery media would lead to big administrative Overhead because it requires credit Card or payment in advance.
    Anything more I can do ?
    Here is the Output of Toshiba PC Diagnostic:
    Date 2013/05/08 09:27:25
    [PC Information]
    Model Name TECRA R950
    Part Number PT534E-00E00CGR
    Serial Number XC064089H
    OS Version Microsoft Windows 7 Professional 6.1.7601 Service Pack 1
    BIOS Version Version 2.20
    CPU Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz
    Physical Memory 4096MB RAM
    Hard Disk Capacity 320,070,320,640 [Byte] 298.089 [GB]
    Video Intel(R) HD Graphics 4000 version=9.17.10.2884
    Screen Resolution 1366 x 768 Pixels
    Network Intel(R) 82579V Gigabit Network Connection version= MAC Address=E8:E0:B7:B2:7A:66
    Modem None
    IDE Device 1 Hitachi HTS543232A7A384 FW version=ES2O
    IDE Device 2 MAT****A DVD-RAM UJ8B2
    Internet Explorer 9.10.9200.16540
    PS-MICOM Version ""
    [QFE Information]
    CPU TEST DONE PASS
    NETWORK TEST (1) DONE PASS (Intel(R) 82579V Gigabit Network Connection)
    Host Controller - 1E2D)
    USB TEST (7) DONE PASS (Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26)
    USB TEST (8) DONE PASS (USB-Root-Hub)
    USB TEST (9) DONE PASS (Generic USB Hub)
    CD/DVD DRIVE TEST (F:\) SKIP -

    Hi
    The notebook supports the Atheros b/g/n WB225 WLan card including the BT functionality.
    The Atheros driver from the Toshiba EU driver page should be compatible:
    [Wireless Lan Driver v 9.2.0.489|http://www.toshiba.eu/innovation/download_driver_details.jsp?service=EU&selCategory =2&selFamily=5&selSeries=241&selProduct=7562&selSh ortMod=3563&language=13&selOS=30&selType=all&yearu pload=&monthupload=&dayupload=&useDate=null&mode=a llMachines&search=&action=search&macId=&country=al l&selectedLanguage=13&type=all&page=5&ID=82924&OSI D=30&driverLanguage=42]
    You have to pay attention to the BT function you have to install WLan driver, then Atheros BT filter package and then the Toshiba BT stack in order to get the BT and Wlan working.

  • DVD-RW drive not working properly on Satellite A40-702

    This is on my Toshiba SA-40-702 Satellite lap top. It's five years old.
    Hi, I have been looking at the threads for this problem and have not been able to spot a similar thread yet.
    My dvd-rw WILL play a purchased audio music cd, and it will also work with the discs which were supplied with the laptop. S something is working OK......However, I have recently tried burning a music track (from i-tunes) and it showed up blank, but strangeley the cd did play the music track OK in a machine at work. I have now tried to view some other discs which I recorded on this laptop in january, and they now show as blank discs and I can't see their contents (they were text documents and photos). They were working before.
    I have this weekend made many attempts to burn 30 photos, and I have tried two different makes of blank dvd discs, but although the laptop says "burning to disc" etc, when I try to view the burned disc, there is nothing on it !!!
    I wonder if anyone has any suggestions please. I have tried to clean the little blue eye with a fine hair brush inside dvd drawer, so I expect the next step may be to just buy some newer discs ????
    G

    Hi
    My personal opinion is; the drive cannot handle the burned mediums due to the stressed laser lens. Fact is that your notebook and the drive is more than 5 years old.
    I dont know how the drive was used in the last years but due to the long time of usage its possible that the lens cannot read the data from the CDs/DVDs now.
    This is not unusual. My brothers notebook cannot read the CDs/DVDs which were burned one year ago I presume its the same reason the drives laser lens issue
    Hmm you dont have many possibilities you could try to burn these disks again with another notebook/computer and then could check if you can red the data.
    The last option would be the drive replacement

  • Dvd-rom drive not working

    i got a satellite 1805-S253 model with a toshiba dvd-rom sd-c2502 drive..now when i put a cd or dvd inside the drive..it sounds like its skipping..i check the driver on it and everything is updated..now when i click on the drive i get this message saying windows cannot read from disk the disk might be corrupted,or it could be using a format that is not compatable with windows?

    Hi, if it fails with any CD or DVD here some ideas. The skipping or rubbing could mean it's not seating fully on the spindle (Which will let it read). The not reading could be dust on the laser eye (Try some canned air), it could be corrosion on the contacts where the CD/DVD plug's into the motherboard (Remove the drive and inspect, reinsert). I had two M2 combo drives that failed for no apparent reason and I tried the above and nothing. I pulled the drive again and looked at the plug that plugs into the MB and saw two screws in plastic frame around the connector. I took them out and wiggled it and it came off, it turned out to be an adaptor with a smaller connector on the back that plugged in the main part of the drive. I wiggled it back on and put the screws back and tried it and it worked like new on both of them. Who knew?

  • DVD/CD drive not working no matter what - pavillion dv6812nr entertainm​ent

    Hi! I'm posting this in a new thread because I can't seem to find anyone else with my specific problem.
    So I got my brother's hand-me-down HP pavillion entertainment notebook, and the disc drive will not open (except for a 10-second window while the laptop is starting up). Even when I manage to get a disc in there, my computer isn't reading it or even acknowledging that the disc drive exists. I have tried uninstalling the drivers and reinstalling, but the problem is that I can not even find the DVD/CD device in the Device Manager--it's just not there. I also tried this solution: http://support.microsoft.com/kb/929461 , however when i am in the correct registry subkey, there are no UpperFilters or LowerFilters.
    Please help, I just bought a music recording box and software and really need this fixed!

    Hi @oliviaisinspace ,
    Welcome to the HP Forums!
    It is a superb place to find answers and information!
    For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
    I grasp that your optical drive is not being recognized in your computer.    Here is a link to CD/DVD Drive Is Not Detected (Windows Vista).  As the link in your post was to a microsoft document for Vista, I assume  that is what you were running.
    Best of Luck!
    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

  • New p6717c DVD/CD drive not working

    Just got this HP p6717c at Sam's a few days ago. I made recovery dvd's as recomended and that worked fine. I watched a couple of dvd's and left one in after watching. The next day I was going to burn a CD but the drawer would not open. Restarting didn't help, but I did get it open with a paper clip. I took out the dvd and pushed the tray back in. The drawer servo never seemed to activate. The drawer will still not open - with the button or through a burning program. When I try to burn and click on "eject" it comes up with an error sonmething like "error disc will not eject" but no error code or number is given. When I try disc diagnostics, it asks me to put in a disc, but will not open and does not seem to realize that it is not opening. I suspected a loose power cable, but all connections inside seem sound. If I access "device manager" the drive shows up and device status indicates "this device is woking fine." I tried updating the driver. I also tried deleting the driver and letting windows re-install it automatically but still no luck.
    I'm stumped!!
    TIA for any insight
    xHenryChinaskiX

    It was a bad drive - new one on the way. Ten minutes on support chat - could have been worse...

  • DVD/CD drive not working on linux - ubuntu or linux mint

    CD/DVD drive doesn't work with linux mint or ubuntu. Tried mounting it manually but fails.

    Hi there,
    Is the drive being detected when you click Computer or My computer ?
    if not, you can try the following.
    Run Regedit then go to
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    look for upper and lower filters ; Right click both of them and delete it.
    alternatively you go to this link and download the patch:
    http://askiris.toshiba.com/ToshibaSupportSite/search.do;jsessionid=78DE0C1BFF71FB71B290A830E7E71 A5D?cmd=displayKC&docType=kc&externalId=445782xml& sliceId=&dialogID=47618490&stateId=0%200%204798466 7
    If all else fails, then you might need to try booting on the recovery cd. since it will isolate wether if your problem is software related. if it still fails, then you might already need to have a CD replacement.

  • DVD/Blueray drive not working

    I tried to put a DVD and a blueray disk in laptop.  error E: application not found.  My laptop is 9 months old.  I haven't used the drive until now.  Satellite S875D-S7350.  If I download the driver for the dvd-blueray will that fix the problem?  It is still under warranty (one yr) and I have an extended warranty when pruchased.  I am hoping I can fix without sending it in for repair.
    Ok I downloaded the driver for the dvd.  It now opens but will not respond.  It just sits there then a pop up says not responding and closes.

    Satelitte S875D-S7350 part number PSKFQU-002003
    search - Toshiba blu-ray disc player to see if it is installed and open it.
    search - Toshiba application installer open it and use it to install your blu-ray software or to re install it if needed.
    your support page is here - Satellite S875D-S7350 support page
    Make sure your autoplay is set properly:
    Go to control panel, autoplay, select Toshiba Blu-ray Disc Player for the DVD and Blu-ray and then select save.
    S70-ABT2N22 Windows 7 Pro & 8.1Pro, C55-A5180 Windows 8.1****Click on White “Kudos” STAR to say thanks!****

  • DVD/CD Drive Not Working

    Just got a new iMac i7 and the dvd drive doesn't read any disks when they are inserted into the drive. They just spin for a while then the drive spits it out...it never mounts or opens itunes or iphoto. Anyone have a similar experience and if so, any resolution to the problem?

    Hi GolfGA,
    Welcome to the forums. I'm sorry to hear your having trouble with your SuperDrive.
    I think if you take a look at this article. It will help you figure out what's going on, and help you resolve your issue. http://support.apple.com/kb/ht2801
    Happy new year, and let me know how things go.

  • DVD/CD Drive not working on Presario F767NR Notebook

    I am getting an error message that the driver software cannot be loaded. I have tried to update the driver and also have uninstalled and restarted. Just keeps telling me the driver software cannot be loaded. Any help is greatly appreciated.

    I paid the tech and come to find out I need a new dvd drive for my F767 NR and they could send it to me for $130.00.  I have been trying to find one cheaper.  My computer is only a little over a year old. 

  • Optical DVD drive not working properly: HP notebook g61

    Game disks and dvd movie disks not working consistently. Sometimes detected as empty dvd disk and asks if I want to burn to the disk. Other times does not read that there is a disk in the drive. Computer is about one month old. On one of my game disks, I have to reinsert 4 or 5 times before it will read properly. Any suggestions?

    Sounds like you use the disk drive a lot. Before we panic and recommend a new drive, try a DVD lens cleaner you can pick up at any place that sells a lot of DVDs, like even WalMart. Run the cleaner disk and see if that helps.

Maybe you are looking for