E-print works on some e-mail address, but not others?

HP Officejet Pro8600
Windows 7 Ultimate
error: "550 5.7.1 Command rejected"
I am able to send and print e-mail print jobs from @hotmail.com and @live.com addresses, but not from @q.com (a Century Link primary domain for customers, not a corporate account). I have set up "Anyone can send ePrint jobs to this printer." These failed print jobs never appear in the ePrint Center listing of Recent Print Jobs. I have tried sending via Outlook 2010 and via the Century Link web based e-mail application -- they both return to me as bounced messages. What's going on here?
This question was solved.
View Solution.

There are certain email clients that are supported for ePrint. I included a screenshot of supported clients. Also, I am adding a link for helpful information about ePrint.

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Hi Alex, thanks for your response and apologies about the late reply - didn't realise someone had responded until now!
Agreed that this looks like a permissions issue, but we're stumped as to what it could be. The 'test' account displays this problem - if we try and search on 06BSL
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expecting.
The indexing schedule is set to 5 minutes.
Appreciate your help with this, as we've spent a huge amount of time on this problem but don't seem to be any closer to a resolution.
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Thank you for stopping by.
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powerpoint background video:
General
Complete name                            : C:\Users\Luke\Downloads\Test for Luke\Test for Luke\Test PPT.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom
File size                                : 1.37 MiB
Duration                                 : 47s 0ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 244 Kbps
Tagged date                              : UTC 2015-04-02 15:05:30
Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : [email protected]
Format settings, CABAC                   : No
Format settings, ReFrames                : 1 frame
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 47s 0ms
Bit rate                                 : 164 Kbps
Width                                    : 1 366 pixels
Height                                   : 768 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 30.000 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.005
Stream size                              : 943 KiB (67%)
Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : 40
Duration                                 : 46s 185ms
Bit rate mode                            : Variable
Bit rate                                 : 75.8 Kbps
Channel(s)                               : 1 channel
Channel positions                        : Front: C
Sampling rate                            : 44.1 KHz
Compression mode                         : Lossy
Stream size                              : 427 KiB (30%)
and the camcorder video:
General
ID                                       : 1 (0x1)
Complete name                            : C:\Users\Luke\Downloads\Test for Luke\Test for Luke\00100.MTS
Format                                   : BDAV
Format/Info                              : Blu-ray Video
File size                                : 142 MiB
Duration                                 : 47s 512ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 25.0 Mbps
Maximum Overall bit rate                 : 28.0 Mbps
Video
ID                                       : 4113 (0x1011)
Menu ID                                  : 1 (0x1)
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : [email protected]
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 2 frames
Format settings, GOP                     : M=3, N=24
Codec ID                                 : 27
Duration                                 : 47s 480ms
Bit rate mode                            : Variable
Bit rate                                 : 23.8 Mbps
Maximum bit rate                         : 25.0 Mbps
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 50.000 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.229
Stream size                              : 134 MiB (95%)
Audio
ID                                       : 4352 (0x1100)
Menu ID                                  : 1 (0x1)
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Mode extension                           : CM (complete main)
Format settings, Endianness              : Big
Codec ID                                 : 129
Duration                                 : 47s 520ms
Bit rate mode                            : Constant
Bit rate                                 : 256 Kbps
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Compression mode                         : Lossy
Delay relative to video                  : -40ms
Stream size                              : 1.45 MiB (1%)
Text
ID                                       : 4608 (0x1200)
Menu ID                                  : 1 (0x1)
Format                                   : PGS
Codec ID                                 : 144
Duration                                 : 46s 976ms
Delay relative to video                  : -40ms

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