E3000 shows "USB is not supported" error with External Harddrive

I have the E3000 router and recently purchased a USB WD (Western Digital) 2TB External Harddrive. I plug the Harddrive into the router, open the router homepage (http://192.168.1.1/) then click on Storage > Disk and I get a "The attached USB is not supported" error - any suggestions on how to fix this?
Thanks for any help!
Solved!
Go to Solution.

Likely Final Update: WD Support sent me a link to download / install SmartWare and solve the problem I was having with the SmartWare software ("Drive Settings" was greyed out). Once I got SmartWare back up and running I was able to change the "Drive Settings" within SmartWare. As the last update suggested, I modified the sleep timer settings and security (password settings) and tested to get the following results:
Sleep Timer on / Password protection on: E3000 shows "USB not supported"
Sleep Timer off / Password protection on: E3000 shows "USB not supported"
Sleep Timer on / Password protection off: WD Hard Drive seen and seems to function properly when connected to E3000
Sleep Timer off / Password protection off: WD Hard Drive seen and seems to function properly when connected to E3000
So (other than maybe some inital problems with the WD SmartWare) it appears the "USB is not supported" error is due to the Password protection being turned on for the External Hard Drive. This point should be highlighted in the Western Hard Drive materials but I don't see it anywhere on the box or in the manual (maybe its fine print in the manual). Cisco and / or Western Digital are screwing us by not allowing password protection (or making this point known) on at this least model of Hard Drive!
Thanks again to everyone that helped with troubleshooting this!

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