E63 displaying number instead of contact name

when I first got my new phone I needed to call my wife before I had imported all my contacts etc. Now when she calls or texts me, it just displays her number and not her name. There is no issue with anyone else...
Help!!
D

Good luck with fixing that problem... It has nothing to do with a reset or duplicate entries. There is a bug in the Nokia E series firmware that prevents the phones from picking up the caller ID of an incoming call from your contacts list. I'm having a huge fight with Nokia about this and they have admitted to me in writing that it is a bug in the firmware.
If you store a contact with the number only and no international prefix the caller id will show up on an incoming call but you'll find your incoming messages will only show the number.
If you store a contact with the international prefix (eg +679) the caller id will NOT show up on an incoming call but you will find that your incoming messages will correctly show the sender ID.
Not all E series phones suffer from the problem but most do. We have about 10 of them in our office (E51, E65, E66, E71) and ALL of them have the same problem. Our network operator, Vodafone, has confirmed the problem lies in the phones.
Nokia has created this problem themselves... there are over 220 versions of the E66, each one setup for a different network and operator. Nokia is no longer able to keep the many thousands of firmware versions that exist on their smart phones straight.
The problem is only going to get worse as they bring out more and more smart phones.
Contrast that with Apple's iPhone. One version of software for the whole world regardless of who the network operator is.
So if I don't get this sorted out with Nokia my E66 is going to be the last Nokia I own.
Because I have just discovered that Nokia just doesn't care.

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