"EA02 The item is not found in the container portion of the"

GW2012 (on the OES2).
One of users can't open the accepted letter in gwwebaccess.
In attempt to open the received letter receives a mistake:
[EA02] The item is not found in the container portion of the uid.
Additional information:
1) the "mailbox" folder empty, at work in gwwebaccess.
But if to work in WIndows GW Clients - in the "Mailbox" folder the received letters are visible and accesible.
2) In the gwwebaccess visible recieved mail in the "Unopened Items" folder ! . But when open mail from this folder - have error:
[EA02] The item is not found in the container portion of the uid.
All this only for the user: amuzchil.
Before upgrade from GW8 -> gw2012 all was ok for amuzchil.
Repair, Rebuild, Recreate mailbox "amuzchil" - don`t help. ;(
Please, help me.
Serg

Originally Posted by Michael Bell
On 5/14/2012 11:16 AM, skoltogyan wrote:
>
> GW2012 (on the OES2).
>
> One of users can't open the accepted letter in gwwebaccess.
> In attempt to open the received letter receives a mistake:
> [EA02] The item is not found in the container portion of the uid.
>
> Additional information:
> 1) the "mailbox" folder empty, at work in gwwebaccess.
> But if to work in WIndows GW Clients - in the "Mailbox" folder the
> received letters are visible and accesible.
> 2) In the gwwebaccess visible recieved mail in the "Unopened Items"
> folder ! . But when open mail from this folder - have error:
> [EA02] The item is not found in the container portion of the uid.
>
> All this only for the user: amuzchil.
>
> Before upgrade from GW8 -> gw2012 all was ok for amuzchil.
>
> Repair, Rebuild, Recreate mailbox "amuzchil" - don`t help. ;(
>
>
> Please, help me.
>
> Serg
>
>
That's going to be a soap item corruption issue. You're going to have to
open an SR. Turn on SOAP tracing at the poa and try to trace the issue.
Problem Resolved.
The user created the additional folder: "mailbox" under "Cabinet"-folder.
After removal of this folder everything began to work.
Serg

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Hi,
I searched for the similar error log, the issue is finally solved by adding more drive space even though they though there is plenty space already.
https://social.technet.microsoft.com/Forums/office/en-US/d06c9b2c-0bc1-44c6-b83a-2dc0b70936c4/the-item-could-not-be-indexed-successfully-because-the-item-failed-in-the-indexing-subsystem?forum=sharepointsearch
http://community.spiceworks.com/topic/480369-the-item-could-not-be-indexed-successfully
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Run full crawls only when it is necessary, the reasons to do a full crawl are as below:
https://technet.microsoft.com/en-us/library/jj219577.aspx#Plan_full_crawl
https://technet.microsoft.com/en-us/library/dn535606.aspx
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Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

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NodeRunnerIndex: Journal[SP4d91e6081ac3]:
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NodeRunnerIndex: Remote
service invocation: method=RollbackGeneration() Service = { Implementation type=Microsoft.Ceres.SearchCore.ContentTargets.IndexRouter.IndexRouter Component: SP4d91e6081ac3I.0.0.IndexRouter Exposer Name: GenerationContentTarget} terminated
with exception: System.InvalidOperationException: Illegal state transition in SP4d91e6081ac3I.0.0.FastServer.FSIndex: Rollback -> Rollback
NodeRummerAdmin: RetryableInvocation[SP4d91e6081ac3]:
Exception invoking index cell I.0.0. Retrying in 16 seconds: System.InvalidOperationException: Illegal state transition in SP4d91e6081ac3I.0.0.FastServer.FSIndex: Rollback -> Rollback
Looks to me the index has troubles updating/merging 'generations'. But the exact working of the indexer is not documented (as far is I know). Let alone how to fix this.
Other (maybe related) observations
Just before the errors start the NodeRunnerIndex starts a 'checkpoint': Journal[SP4d91e6081ac3]:
Starting checkpoint because forceCheckpoint is true.which ends a few moments later with Journal[SP4d91e6081ac3]:
All journal users have completed checkpoint Checkpoint[7560-7569].
Also just before the errors start to appear a TimerJob starts: Name=Timer
Job job-application-server-admin-service. This timerjobs does some strange things to the search topology: Synchronizing
Search Topology for application 'Search Service Application' with active topology [...] and Activating
components. Previous topology: --- New Topology: TopologyId: [...] followed by Starting
to execute Index RedistributeData method.
And right after these two evente the errors start to occur. (each row is a ULS log enrty)
INFO : fsplugin: IndexComponent3-bd83a8aa-923b-4526-97e8-47eac0986ff7-SP4d91e6081ac3.I.0.0 (4236): Prepare generation: 324 documents
IndexRouter[SP4d91e6081ac3]: Caught exception when preparing generation GID[7570]: (External component has thrown an exception.): System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
GenerationDispatcher[SP4d91e6081ac3]: Failed to prepare GID[7570] in 453 ms, failed on cells: [I.0.0], stale services: []
Journal[SP4d91e6081ac3]: Rolling back GID[7570] to GID[7569] prepGen=GID[7569]
Remote service invocation: method=RollbackGeneration() Service = { Implementation type=Microsoft.Ceres.SearchCore.ContentTargets.IndexRouter.IndexRouter Component: SP4d91e6081ac3I.0.0.IndexRouter Exposer Name: GenerationContentTarget} terminated with exception: System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
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Journal[SP4d91e6081ac3]: Rolling back GID[7570] to GID[7569] prepGen=GID[7569]
The Question What is causing this? And how to prevent it? It happend twice in two weeks
nows. Out of the blue, no config change has been made, all disks have enough space.
Known Fix This resolves the problem, but doesn's address the root-cause of the problem!
Stop all crawls.
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Hi,
I searched for the similar error log, the issue is finally solved by adding more drive space even though they though there is plenty space already.
https://social.technet.microsoft.com/Forums/office/en-US/d06c9b2c-0bc1-44c6-b83a-2dc0b70936c4/the-item-could-not-be-indexed-successfully-because-the-item-failed-in-the-indexing-subsystem?forum=sharepointsearch
http://community.spiceworks.com/topic/480369-the-item-could-not-be-indexed-successfully
From your decription, the issue seems to occur to your full crawl. There is one point in best practise for crawling:
Run full crawls only when it is necessary, the reasons to do a full crawl are as below:
https://technet.microsoft.com/en-us/library/jj219577.aspx#Plan_full_crawl
https://technet.microsoft.com/en-us/library/dn535606.aspx
Regards,
Rebecca Tu
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

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