Easy Document Management crash when logon to the system

Question

Hello gurus.
I have a problem with SAP Easy Document Management.
I double-click on the icon of SAP Easy Document Management I get the SAP logon window, then enter the username and password and then click on "Access the system."
It seems that explorer.exe is trying to connect when I get the following error message:
Microsoft Visual C + + Runtime Library
Runtime Error!
Program C:\WINDOWS\explorer.exe
This application has Requested the Runtime to terminate it in unusual way. Please contact the application's support team for more information.
My system is Windows XP and the version of SAP Easy Document Management 7.0.6.1 (Unicode).
Lots off thanks

Answer 1

Hi,
we have also the similar problem with Windows 7 and EasyDMS 7.1.4.2. The Explorer crashes the first time when you try to login after starting the PC. When you then restart the Explorer and try a second login it will be successful and EasyDMS works fine all day. If you restart the PC the Explorer crashes again when you try the first login.
We have no crashes under Windows XP with EasyDMS 7.1.4.2 !
The problem of this issue is found by SAP and the solution will be implemented in the upcoming EasyDMS 7.1 SP05.
Meanwhile on our Windows 7 PCs following workaround is working for us and prevent us from the crash problem:
We add on all Windows 7 PCs to the environment variable "Path" the entry ";C:\Program Files\SAP\EasyDmsInterface\Unicode".
And there are no crashes anymore.
I hope this will help you or others which have similar problems.
Best regards
Frank