ECATT in IC Webclient
Hi,
We are using CRM 5.0 IC Webclient for our complaints and sales order creation process. Is it possible to utilize the eCATT tool to conduct testing for our scenario?
I have seen how powerful eCATT when testing SAP APIs and would be very interested in utilizing it for testing in the IC webclient UI.
Thanks & Regards,
Nelson.
Hi Raj
Check link for info on eCatt:
http://help.sap.com/saphelp_crm60/helpdata/en/8e/df9f40eb72371be10000000a1550b0/frameset.htm
Hope it helps
Rupesh
Similar Messages
-
IC WebClient Testing...
Hi All,
We are about to finish our CRM 5.0 IC WebClient Development. Now we need to perform Integration Testing with other legacy systems, before going live.
Can we use CATT/eCATT tools to somehow automate the testing ..or we need to perform manual testing or is there any other best way to perform this kind of integration testing. We dont have any other SAP system except this CRM & Solution Manager and we are implementing IC Web only for the time being.
Also, is there any defect tracking mechanism in place in CRM or Solution Manager which we can use to save time.
Thanks & Regards,
VikasHello Vikas,
AFAIK IC Web Client can't be tested automatically via ECatt. One solution could be QTP. Please have a look to the Blogs from <a href="https://weblogs.sdn.sap.com/pub/u/251706992">Prakhar Saxena</a>.
Regards
Gregor -
How to load Test data from a Text file in ECATT
Hi,
I have created a test configuration with a test script, system data container, and test data container.
I have done the recording of a transaction and created the script. Parameterization is done for the script and have imported those parameters from script in to the data container.
I am trying to load a the data from a text file on the local work-station. The data is not being read.
Please explain this in detail (step by step) as I am very new to ECATT.
I am trying this on SAP ECC 6.0 IDES server.
Thanks in Advance
Vikas PatilPlease explain this in detail (step by step) as I am very new to ECATT.
Thanks in Advance
Vikas Patil -
Unable to capture screen fields in eCATT
Problem description 1 : Unable to capture screen fields in eCATT
Recording using SAP GUI Method.
Problem description 2 :Unable to capture Tab controls while recording
in eCATT using SAP GUI Method.
Thaks for any suggestion you could provide me and once again for your courtesy attention.
Regards,
Eric MonteiroHi Phani,
Please try below code:
*data declaration for reading values given by user in the selection screen field.
DATA: BEGIN OF i_tab OCCURS 0.
INCLUDE STRUCTURE rsselread.
DATA: END OF i_tab.
MOVE: 'LOGSYS' TO i_tab-name,
'P' TO i_tab-kind. u201CP For parameter
APPEND i_tab.
MOVE: 'GP_SIMVE' TO i_tab-name,
'P' TO i_tab-kind. u201CCheck if field is Parameter
APPEND i_tab.
*move program name and screen number into local variable.
l_prog = sy-repid. u201C(Try by directly passing program name also)
l_dynnr = sy-dynnr. u201C(Try by directly passing Screen number also)
*calling function module to get the value given by user.
CALL FUNCTION 'RS_SELECTIONSCREEN_READ'
EXPORTING
program = l_prog
dynnr = l_dynnr
TABLES
fieldvalues = i_tab.
Hope this should slove your issue.
Thanks & Regards,
Gaurav. -
WebClient Error - Failed to log on to the comm. mgmt. software
Hi, following the CR410 i have created a webclient profile/ framework, and assigned the profile to an org unit.
now when try to open the webclient using crm_ic, i am getting the above error on the IDES system.
<b>"Failed to log on to the communication management software system"</b>
<b>Details of the above error</b>
Diagnosis
An error occurred while logging in to the communication management software system.
System Response
The multichannel services are not available. You will not be able to work with contacts such as phone calls, e-mails, or chat sessions.
Procedure
Contact your system administrator.
Procedure for System Administration
Review the ICI trace.
what could be error...
Thanks,Have you configured CTI with IC WebClient? If yes under IC WebCLient profile look for CONTACTCENTER function profile and enter correct profile.
If you do not have CTI in place make sure that CONTACTCENTER entry is blank under IC WebClient profile.
Thanks,
Thirumala. -
RFC connection error in recording eCATT from Solman
Hello,
I am trying to record eCATT from Solution Manager into our DEV box. I have set-up the RFC connection and tested them.
When trying to recording I got the following message:
"RFC error ThControl: illegal sap_dext call !!!/ connection"
Any suggestion?
Thank you.Hi
Did you ever find any solution for this, as I am receiving same error even though seems that all settings are in place?
Thanks! -
RFC connection error in Webclient
hi,
when i am checking the RFC connection for the webclient i am getting the error:
ERROR program 5480450@CRMSERVER not registered
LOCATION SAP-Gateway on host crmserver / sapgw00
DETAIL TP 5480450@CRMSERVER not registered
COMPONENT SAP-Gateway
COUNTER 44
MODULE gwr3cpic.c
LINE 1621
RETURN CODE 679
SUBRC 0
RELEASE 640
TIME Wed Dec 14 13:51:00 2005
VERSION 2
please guide me how to resolve this,
regards,
udayhi,
when i am checking the RFC connection for the webclient i am getting the error:
ERROR program 5480450@CRMSERVER not registered
LOCATION SAP-Gateway on host crmserver / sapgw00
DETAIL TP 5480450@CRMSERVER not registered
COMPONENT SAP-Gateway
COUNTER 44
MODULE gwr3cpic.c
LINE 1621
RETURN CODE 679
SUBRC 0
RELEASE 640
TIME Wed Dec 14 13:51:00 2005
VERSION 2
please guide me how to resolve this,
regards,
uday -
Service Desk with IC WebClient: Category Modeler not available
Hello,
We are currently implementing a Service Desk Application based on SAP Solution Manager. Therefore we are using the article "Implement an ITIL Employee Service Desk with IC WebClient" of "www.CRMExpertOnline".
One of the steps, which are described in the article describes how to Categorize incidents with the Category Modeler. It says that the Category Modeler is available trough BSP Application CRMM_ERM_CAT.
Unfortunately this SAP-Application is not available on our system.
Our System Data:
SOFTWARE COMPONENT RELEASE LEVEL HIGHEST SUPPORT PACKAGE DESCRIPTION
SAP_BASIS 700 0012 SAPKB70012 SAP Basis Component
SAP_ABA 700 0012 SAPKA70012 Cross-Application Component
PI_BASIS 2005_1_700 0012 SAPKIPYJ7C PI_BASIS 2005_1_700
ST-PI 2005_1_700 0005 SAPKITLQI5 SAP Solution Tools Plug-In
SAP_BW 700 0014 SAPKW70014 SAP NetWeaver BI 7.0
SAP_AP 700 0009 SAPKNA7009 SAP Application Platform
BBPCRM 500 0009 SAPKU50009 BBPCRM
CPRXRPM 400 0009 SAPK-40009INCPRXRPM SAP xRPM/cProjects/cFolders 4.00 (ABAP)
BI_CONT 703 0005 SAPKIBIIP5 Business Intelligence Content
ST 400 0012 SAPKITL422 SAP Solution Manager Tool
ST-A/PI 01I_CRM500 0000 - Application Servicetools for CRM 500
ST-ICO 150_700 0009 SAPK-15079INSTPL SAP Solution Manager Implementation Cont
ST-SER 700_2006_2 0003 SAPKITLOK3 SAP Solution Manager Service Tools
Does anybody know where I can find/download the category modeler-application?
Thanks in advance,
AndreasHello Andreas,
The question is that CRMM_ERM_CAT is an application, also a transaction but this is not the name of the associated BSP I think, this belongs to component CRM-PCF more than Solution Manager.
I have seent some messages speakin about to call:
http://server:port/sap/bc/bsp/sap/crm_bsp_frame/entrypoint.do?
appl=CRMM_ERM_CAT
Sorry! I can not tell you more about this, regards,
Dolores -
Business Partner Role Specific Field View in WebClient
Hello to everyone,
I have a question that really needs a answer. We are upgrading from SAP CRM v4 to SAP CRM v7.0 and as such we have a number of custom Business Partner Roles within the Person BP Type. Against these custom roles we have developed custom field and tabs in order to separate the content within the BP Role further.
After rolling off an implementation of SAP CRM v6.0 [2007], the following seems apparent:
- Assignment of Roles is done via an assignment block in the Customer Maintenance view.
- You can create Business Partners in different roles initially.
- You cannot maintain Business Partner details in specific roles
However, you cannot display the role specific fields as you can in the WinClient. As an example, a Citizen Role BP will have different fields to that of a Teacher, but these roles could be assigned to one Business Partner.
There does not seem to be any guidance as to how this is managed in the WebClient and as it seems a fundamental part fo the SAP CRM offering, you would have thought that this questions has been asked, but I have found no answers.
I really hope anyone can help and appreciate any time and effort put into solving my question.
Many Thanks,
MatFlat.Hi MatFlat,
Yes, your observation is right - in the Web UI, fiel grouping is not implemented for roles. This is because the role concept is quite different between SAP Gui and Web UI.
In SAP gui, (CRM 4.0) roles had a functional meaning as well as a UI control. However, the concept was changed with Web UI. Now, roles have only a functional meaning, and no effect on the UI at all.
If you want to implement role based field grouping in Web UI, you need to define your own methods in the implementation class.
E.g : you can write code to influence the field properties based on the roles. I guess you can redefine the DO_PREPARE_OUTPUT methods of the impl class.
In order to get info about which roles the BP is maintained , you can use FM BUPA_ROLES_GET_2.
Hope this helps you.
Cheers,
Rishu. -
ECATT abends during recording when lead selection is set to 0 on web dynpro
We have a web dynpro application that works ok when running by itself. When we tried to record ECATT testing on it, it abended after we click on a selection from a list of values. The error on the browser indicated an error on the "lead select". After reviewing the dump, we found that it abends on an exception when the lead selection on the ALV is not set. When we changed our code to set the lead selection to 1, the ECATT recording worked.
We have a requirement to set the lead selection of ALV to 0 so we need to change back our code. We just did the setting to 1 just to get ECATT recording to work for now. Does anybody know why ECATT requires this? Is there a support packs that fixes this?
Here is a snippet from ST22 for more details on this:
Runtime Errors UNCAUGHT_EXCEPTION
Exception CX_WD_CONTEXT
Date and Time 2007/02/07 14:50:06
Short text
An exception occurred that was not caught.
What happened?
The exception 'CX_WD_CONTEXT' was raised, but it was not caught anywhere along
the call hierarchy.
Since exceptions represent error situations and this error was not
adequately responded to, the running ABAP program
'CL_WDR_CONTEXT_NODE===========CP' has to be
terminated.
What can you do?
Note down which actions and inputs caused the error.
To process the problem further, contact you SAP system
administrator.
Using Transaction ST22 for ABAP Dump Analysis, you can look
at and manage termination messages, and you can also
keep them for a long time.
Error analysis
An exception occurred which is explained in detail below.
The exception, which is assigned to class 'CX_WD_CONTEXT', was not caught and
therefore caused a runtime error.
The reason for the exception is:
The lead selection has not been set. VIEW_TABLE
How to correct the error
If the error occures in a non-modified SAP program, you may be able to
find an interim solution in an SAP Note.
If you have access to SAP Notes, carry out a search with the following
keywords:
"UNCAUGHT_EXCEPTION" "CX_WD_CONTEXT"
"CL_WDR_CONTEXT_NODE===========CP" or "CL_WDR_CONTEXT_NODE===========CM00V"
"_RAISE_ELEMENT_NOT_FOUND"
If you cannot solve the problem yourself and want to send an error
notification to SAP, include the following information:
1. The description of the current problem (short dump)
To save the description, choose "System->List->Save->Local File
(Unconverted)".
2. Corresponding system log
Display the system log by calling transaction SM21.
Restrict the time interval to 10 minutes before and five minutes
after the short dump. Then choose "System->List->Save->Local File
(Unconverted)".
3. If the problem occurs in a problem of your own or a modified SAP
program: The source code of the program
In the editor, choose "Utilities->More
Utilities->Upload/Download->Download".
4. Details about the conditions under which the error occurred or which
actions and input led to the error.
System environment
SAP-Release 700
Application server... "torsapd01"
Network address...... "10.2.75.183"
Operating system..... "Windows NT"
Release.............. "5.2"
Hardware type........ "4x AMD64 Level"
Character length.... 8 Bits
Pointer length....... 64 Bits
Work process number.. 0
Shortdump setting.... "full"
Database server... "TORSAPD01"
Database type..... "MSSQL"
Database name..... "PR3"
Database user ID.. "dbo"
Char.set.... "English_United State"
SAP kernel....... 700
created (date)... "Aug 28 2006 22:20:27"
create on........ "NT 5.2 3790 Service Pack 1 x86 MS VC++ 14.00"
Database version. "SQL_Server_8.00 "
Patch level. 75
Patch text.. " "
Database............. "MSSQL 7.00.699 or higher, MSSQL 8.00.194"
SAP database version. 700
Operating system..... "Windows NT 5.0, Windows NT 5.1, Windows NT 5.2"
Memory consumption
Roll.... 16128
EM...... 16759616
Heap.... 0
Page.... 0
MM Used. 12713776
MM Free. 4042608
User and Transaction
Client.............. 200
User................ "SIC0010"
Language Key........ "E"
Transaction......... " "
Program............. "CL_WDR_CONTEXT_NODE===========CP"
Screen.............. "SAPMHTTP 0010"
Screen Line......... 2
Information on Caller ofr "HTTP" Connection:
Plug-in Type.......... "HTTP"
Caller IP............. "10.49.77.47"
Caller Port........... 8000
Universal Resource Id. "/sap/bc/webdynpro/sap/zpr3_base_price/"
Information on where terminated
Termination occurred in the ABAP program "CL_WDR_CONTEXT_NODE===========CP" -
in "_RAISE_ELEMENT_NOT_FOUND".
The main program was "SAPMHTTP ".
In the source code you have the termination point in line 11
of the (Include) program "CL_WDR_CONTEXT_NODE===========CM00V".
Source Code Extract
Line
SourceCde
1
method RAISEELEMENT_NOT_FOUND.
2
data: l_count type I,
3
l_node_name type string.
4
5
l_node_name = if_wd_context_node~get_path( ).
6
7
l_count = if_wd_context_node~get_element_count( ).
8
if l_count = 0.
9
raise exception type cx_wd_context exporting textid = cx_wd_context=>NODE_EMPTY node_nam
10
elseif element_index = if_wd_context_node=>use_lead_selection.
>>>>>
raise exception type cx_wd_context exporting textid = cx_wd_context=>NO_LEAD_SELECTION n
12
else.
13
raise exception type cx_wd_context exporting textid = cx_wd_context=>ELEMENT_NOT_FOUND n
14
endif.
15
endmethod.
Contents of system fields
Name
Val.
SY-SUBRC
0
SY-INDEX
1
SY-TABIX
0
SY-DBCNT
2
SY-FDPOS
0
SY-LSIND
0
SY-PAGNO
0
SY-LINNO
1
SY-COLNO
1
SY-PFKEY
SY-UCOMM
SY-TITLE
HTTP Control
SY-MSGTY
E
SY-MSGID
TD
SY-MSGNO
600
SY-MSGV1
000003587101
SY-MSGV2
0001
SY-MSGV3
EN
SY-MSGV4
SY-MODNO
0
SY-DATUM
20070207
SY-UZEIT
145005
SY-XPROG
SAPCNVE
SY-XFORM
CONVERSION_EXITHi Eugene,
i suggest you raise an SMP ticket for these.
Looks like a bug at first glance.
regards
Phil -
Error message 'Enter unit of measure' in Webclient
Hello Experts,
We are working on CRM 5.0 SP 7, IC WebClient and have implemented the BAdi "<b>CRM_SERVICEPROD_BADI</b>" to assign a service product ''<b>INVESTIGATION'</b> whenever user selects service ticket in WebClient.
However, when confirming a Business Partner and accessing the service ticket, an error is getting displayed stating "<b>Enter the unit of measure</b>".
We have already mentioned the unit of measure in Product but it seems it is not picking from there.
Please help me to remove this error.
Reward points assured for useful answers.
Regards,
Amithi
I had a similar Problem
You will have to assign the base unit of measure in service tab as hours and then in the sales and distribution tab assign the same unit in the sales unit and give minimum order quantity(for e.g-1) & delivery unit ,this you will have to do for all the sales areas you might have mapped in the S&D tab
I'm sure the issue will be resolved
Cheers!!
Regards
Shankar Raj -
Dear All,
I am using CRM 5.0 and NW 2004s. I have configured Single Sign-On for this also. but when i am accessig the IC WebClient it ask me for login window. Other than IC WebClient other applications of CRM are working fine. So is some special settings needs to be configure for SSO to IC WebClient?
Kindly help. Its *URGENT*.
Full reward points for helpful answers also.
Regards,
VinayakHi there,
I would suggest this:
- Building block for IC (C78) at http://help.sap.com/bp_crmv12007/CRM_DE/BBLibrary/html/BBlibrary.htm
- Documents available at this thread Documentation for Interaction Center (IC) WebClient
- UI guidelines for CRM2007, available at User Interface Guidelines for CRM 2007 are now available
Kind regards.
Edited by: Bruno Garcia on Dec 3, 2008 9:57 AM -
Solman 7.1 - CRM WebClient UI - custom field mandatory on status change
Hi
I've got a question and I'm not sure if it's possible.
Basically i have created a custom field in CRM WebClient UI and I have added this field to my Z configuration. This works fine.
Now, I'm wanting to make an error to appear if this field is blank (hasn't been filled in) when the status of the transaction type changes to a specific status.
i.e. if "custom field" is BLANK when SMTM changes to Closed, then error appears
I know the field can be made mandatory, but this particular custom field won't be filled out straight away. Therefore I want the check to occur when the document is closed. Can this be done via PPF Conditions? Or is ABAP/enhancement the only way?
Thanks
ShaunHi,
For customizing crm web ui, you must need AET or EEWB tools. Best Practices for SAP CRM Web UI Customization - CRM - SCN Wiki
but try by using the standard sap note 1772650 - ST710:You can save a message even though mandatory fields are not filled in. which can set certain warning message for custom fields or not and the other relevant 1931783 - Incident can be saved without filling mandatory fields
Please check.
Thanks
Jansi -
Z Transaction Types not showing up at creation in CRM 5.2 WebClient
Hi Experts,
I am using CRM 5.2 with webclient.
I have just created 3 transaction types (BUS2000126 & BUS2000125) copied from standard ones.
I passed all other transactions as Inactive in SPRO.
In GUI everything is OK, I can create each of these transactions properly.
But in WebClient, when I click on "New", the pop-up appears but there is no value in it.
Is there anything I would have forget in my customizing, anything I should do in the BOL???
I 'd appreciate any help and reward with maximum points for any helpful answer,
Thanks,
AldoAldo,
I know for activities (BUS2000126) they must have the correct category assigned in order to show up in the creation list. This is set under Assignment of Business Transactions Categories, and the customizing header data for the category Activity for the transaction you created.
The class CL_CRM_UIU_BT_ACT_CUST_GET controls this logic. There are calls to CRM_BSP_SALES_GET_PROC_TYPE which will retrieve the list of possible transaction types. You can look at the method GET_PROC_TYPES_FOR_SCREEN_KIND in class CL_CRM_UI_BT_ACT_CUST_GET to see this logic.
The class of the category of the activity must correspond to the allow values.
Take care,
Stephen -
Follow-up transactions in IC Webclient
We have a requirement to create follow-up transactions for sales document types (ex. standard order from an inquiry or quotation) in IC Webclient.
We looked at the IC Webclient and found that there is a possibility to create follow-up transactions only from the interaction record.
The copy controls are done and we can create follow-up transactions in SAP GUI.
Does anyone know how to create a follow-up transactions for any sales transaction type and how to provide such a facility in IC Webclient?
thanks a lot.
SamWe have the scenario where we make follow-up transactions in the IC Webclient from a standard order to a return order for example. This is no standard functionality in the IC webclient and has been custom programmed by ECENTA a german SAP partner. It uses the standard copy control. The main issue was to get the document flow correct.
Regards,
Jacco
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