ECL Viewer 5 raise exceptions viewing tif drawings

Question

Hello all,
Bit of a strange one here that hopefully someone may be able to help me with...
We are (still) running 4.6C, on Ora 9.2.0.7 over Windows.
We are running 640 Gui patched to 24
We have deployed (in a failed attempt to stop the error I will describe below) ECL viewer 5.1.3.
Client machines are running XP with SP2
Error:
after entering MM03 and choosing Additional Data > Document Data we click on an attchment (doc type DRG) and choose to view via the display (glasses) icon.  The tif file (which is copied into C:\temp) opens.  many of the tif files (scanned drawings) have multiple pages so we move to the next page by clicking 'Navigation' > 'next'. 
The problem is that after a seemingly random amount of clicks on to next pages a raise exception occurs.  After the short dump it is no longer possible to view the document again as we get the error 'file c:\temp\xxxxx.tif cannot be created' and so the only way to view the drawing is either to access the file from the temp directory or completly log out of SAP and relog back in.
i have searched for notes and we were advised to deploy the 5.1.3 viewer which only seems to have made it worse because before the 5.1.3 deployment we were getting many short dumps but the user oddly didn't see the short dump on their screens - now 5.1.3 is in place the user now sees the short dump and calls the support desk very often.
Has anyone been unfortunate enough to have experienced this before or anyone got any brain waves????
yours thankful in advance and loosing the will to live,
Andy
ps here is the short dump extract:
                                                                                Error analysis                                                                               
A RAISE statement in the program "CL_GUI_CFW====================CP " raised the
exception                                                                    
condition "CNTL_ERROR".                                                       
Since the exception was not intercepted by a superior program                 
in the hierarchy, processing was terminated.                                                                               
Short description of exception condition:                                                                               
For detailed documentation of the exception condition, use                    
Transaction SE37 (Function Library). You can take the called                  
function module from the display of active calls.                             
How to correct the error                                                                               
If the error occurred in a non-modified SAP program, you may be               
able to find a solution in the SAP note system.                               
If you have access to the note system yourself, use the following             
search criteria:                                                                               
"RAISE_EXCEPTION"                                                            
"CL_GUI_CFW====================CP " or "CL_GUI_CFW====================CM00P "
"UPDATE_VIEW"                                                                
or                                                                               
"CL_GUI_CFW====================CP " "CNTL_ERROR"                                                                               
or                                                                               
"SAPMMG01 " "CNTL_ERROR"                                                      
If you cannot solve the problem yourself, please send the                     
following documents to SAP:                                                                               
1. A hard copy print describing the problem.                                  
   To obtain this, select the "Print" function on the current screen.         
2. A suitable hardcopy prinout of the system log.                             
   To obtain this, call the system log with Transaction SM21                  
   and select the "Print" function to print out the relevant                  
   part.                                                                               
3. If the programs are your own programs or modified SAP programs,            
   supply the source code.                                                    
   To do this, you can either use the "PRINT" command in the editor or        
   print the programs using the report RSINCL00.

Answer 1

Hi Andy,
I would recommend you to upgrade to the latest available ECL Viewer version 6.
Please see SAP note 1083901.
Further please upgrade also your SAPGUI to the latest patch level as explained in note 164203. After this upgrade please un-install your ECL Viewer 5.1.3 by using one of the following mehtods:
Search for WebViewer2d.dll file. If it is present at more than one place then it means ECL Viewer is installed more than once without uninstalling the previous version (You can check the folders and should be able to see all the dll's for ECL Viewer such WebViewer3d.dll/Printing.dll etc to make sure that there is not only single file but the whole installation).
In this case:
A) Uninstall the version integrated with SAP GUI by using SAP Installation scripts. You need to uncheck the 'EAI Viewer' component in 'General Add-on' option.
B) Check add/remove program and if there is an entry like SAP Viewer, uninstall it.
After this search again, and you should not get WebViewer2d.dll file on machine. Now reinstall the latest Viewer. This should solve most of the issue related to inconsistencies.
Then install the latest ECL Viewer 6 and the issue should be solved.
Best regards,
Christoph