Edu Version does not appear in order history

Hello,
I'm Stephanie and I ordered the educational version of the creative cloud for students, but it does not appear in my order history or somewhere else.
I don't have uploaded any proof of my educational status as a student, could this be the problem? I tried, but I don't have an order number.
please help me
Yours Sincerly
Stephanie
P.S.
there also came no confirmation email for the purchase, just the verify email for the email adress

Hello Ankit,
I placed my order yesterday on www.adobe.com <http://www.adobe.com> , I assume that my credit card isn’t charged yet.
Could it be possible that my order didn’t gone thru?
Yours Sincerely
Stephanie
Von: Ankit Khurana [email protected]
Gesendet: Dienstag, 4. Juni 2013 20:23
An: Virusmood
Betreff: Edu Version does not appear in order history
Re: Edu Version does not appear in order history
created by Ankit Khurana <http://forums.adobe.com/people/Ankkhura%40adobe.com> in Adobe Creative Cloud - View the full discussion <http://forums.adobe.com/message/5378898#5378898

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