EE says time has run out for my data but I still have 500mb PAYG top-up ?

Hi. I received 10 gb data when I bought my phone 3 months ago.  EE says the time for this data has run out which is correct- however I still have 500mb of the monthly PAYG topup remaining (this is shown on the data, call, text remaining allowance screen. However away fromWifi I cannot access the internet..  It says I have no data - 'Time Run Out'. Any help appreciated  

Hi Leanne, I tried contacting Customer Services via phone but just ended up going round in circles with the various options and not being able to speak to a person and basically getting nowhere.  So I went into the local EE shop and a very helpful and patient young lady listened to my story and phoned Customer Services who put her onto the Tech area - then back and forth between the two for over an hour till eventually they reset my account and credited me with a new PAYG monthly pack.  Now I can use the data allowance to access the internet as normal.  The only thing that I believe needs to be checked is that on my next purchase of PAYG I was due to get a 250mb Boost so I need to check I receive this as the text msgs I received from EE stated I was on my first PAYG purchase. Thanks Brendan  

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