Elderly mothers number was changed!

So my 75 year old mother, who has been a BT customer for 45 years, and has had the same number all that time, today found out that for the SECOND TIME IN LESS THAN A YEAR, her number has been "reassigned" to someone else! No warning, no notification, no explanation ... All of a sudden nobody can contact her! She lives in a small remote village, and doesn't drive ... The phone is literally her life line! I just tried to call the "24 hour a day 365 day a year" customer service number that is listed on bt.com, but got a message saying "sorry, we're closed right now"! WTF?
Anyone got any advice how to go about dealing with this ... Because it seems like the offshore "we'll have to charge toy 95 pounds for that" isn't even worth a call! Last time she eventually resorted to writing to the chairman of BT, and it worked! Days later she had senior managers contacting her and the problem did get sorted, but it took a couple if weeks! Not good enough.
Any suggestions!

Hi stevei,
Welcome to the forum and thanks for posting, I'm really sorry about the problems with your mothers line. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your mothers details and we'll be happy to help you with this. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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    D [12/Aug/2013:16:59:29 -0300] cupsdSetBusyState: newbusy="Not busy", busy="Not busy"
    D [12/Aug/2013:16:59:56 -0300] [Client 21] Accepted from 192.168.1.20:631 (IPv4)
    D [12/Aug/2013:16:59:56 -0300] Report: clients=1
    D [12/Aug/2013:16:59:56 -0300] Report: jobs=147
    D [12/Aug/2013:16:59:56 -0300] Report: jobs-active=0
    D [12/Aug/2013:16:59:56 -0300] Report: printers=2
    D [12/Aug/2013:16:59:56 -0300] Report: stringpool-string-count=4968
    D [12/Aug/2013:16:59:56 -0300] Report: stringpool-alloc-bytes=10648
    D [12/Aug/2013:16:59:56 -0300] Report: stringpool-total-bytes=67184
    D [12/Aug/2013:16:59:56 -0300] [Client 21] POST /printers/USB_Modem HTTP/1.1
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Active clients", busy="Not busy"
    D [12/Aug/2013:16:59:56 -0300] [Client 21] No authentication data provided.
    D [12/Aug/2013:16:59:56 -0300] [Client 21] 2.0 Get-Printer-Attributes 1
    D [12/Aug/2013:16:59:56 -0300] Get-Printer-Attributes ipps://mini.local.:631/printers/USB_Modem
    D [12/Aug/2013:16:59:56 -0300] Returning IPP successful-ok for Get-Printer-Attributes (ipps://mini.local.:631/printers/USB_Modem) from 192.168.1.20
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Not busy", busy="Active clients"
    D [12/Aug/2013:16:59:56 -0300] [Client 21] POST /printers/USB_Modem HTTP/1.1
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Active clients", busy="Not busy"
    D [12/Aug/2013:16:59:56 -0300] [Client 21] No authentication data provided.
    D [12/Aug/2013:16:59:56 -0300] [Client 21] 2.0 Validate-Job 2
    D [12/Aug/2013:16:59:56 -0300] Validate-Job ipps://mini.local.:631/printers/USB_Modem
    D [12/Aug/2013:16:59:56 -0300] Returning IPP successful-ok for Validate-Job (ipps://mini.local.:631/printers/USB_Modem) from 192.168.1.20
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Not busy", busy="Active clients"
    D [12/Aug/2013:16:59:56 -0300] [Client 22] Accepted from 192.168.1.20:631 (IPv4)
    D [12/Aug/2013:16:59:56 -0300] [Client 21] POST /printers/USB_Modem HTTP/1.1
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Active clients", busy="Not busy"
    D [12/Aug/2013:16:59:56 -0300] [Client 21] No authentication data provided.
    D [12/Aug/2013:16:59:56 -0300] [Client 22] POST /printers/USB_Modem HTTP/1.1
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Active clients", busy="Active clients"
    D [12/Aug/2013:16:59:56 -0300] [Client 22] No authentication data provided.
    D [12/Aug/2013:16:59:56 -0300] [Client 21] 2.0 Create-Job 3
    D [12/Aug/2013:16:59:56 -0300] Create-Job ipps://mini.local.:631/printers/USB_Modem
    D [12/Aug/2013:16:59:56 -0300] cupsdMarkDirty(---J-)
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients"
    D [12/Aug/2013:16:59:56 -0300] add_job: requesting-user-name="ufa"
    D [12/Aug/2013:16:59:56 -0300] Adding default job-sheets values "none,none"...
    I [12/Aug/2013:16:59:56 -0300] [Job 154] Adding start banner page "none".
    D [12/Aug/2013:16:59:56 -0300] Discarding unused job-created event...
    I [12/Aug/2013:16:59:56 -0300] [Job 154] Queued on "USB_Modem" by "ufa".
    D [12/Aug/2013:16:59:56 -0300] Returning IPP successful-ok for Create-Job (ipps://mini.local.:631/printers/USB_Modem) from 192.168.1.20
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:56 -0300] [Client 22] 2.0 Get-Printer-Attributes 4
    D [12/Aug/2013:16:59:56 -0300] Get-Printer-Attributes ipps://mini.local.:631/printers/USB_Modem
    D [12/Aug/2013:16:59:56 -0300] Returning IPP successful-ok for Get-Printer-Attributes (ipps://mini.local.:631/printers/USB_Modem) from 192.168.1.20
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:56 -0300] [Client 23] Accepted from localhost (Domain)
    D [12/Aug/2013:16:59:56 -0300] [Client 21] POST /printers/USB_Modem HTTP/1.1
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Dirty files"
    D [12/Aug/2013:16:59:56 -0300] [Client 21] No authentication data provided.
    D [12/Aug/2013:16:59:56 -0300] [Client 23] POST / HTTP/1.1
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:56 -0300] [Client 23] No authentication data provided.
    D [12/Aug/2013:16:59:56 -0300] [Client 21] 2.0 Send-Document 5
    D [12/Aug/2013:16:59:56 -0300] [Client 23] 2.0 Get-Jobs 30
    D [12/Aug/2013:16:59:56 -0300] Get-Jobs ipp://localhost:631/printers/USB_Modem
    D [12/Aug/2013:16:59:56 -0300] Returning IPP successful-ok for Get-Jobs (ipp://localhost:631/printers/USB_Modem) from localhost
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:56 -0300] Send-Document ipps://mini.local.:631/printers/USB_Modem
    D [12/Aug/2013:16:59:56 -0300] cupsdIsAuthorized: requesting-user-name="ufa"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] Auto-typing file...
    D [12/Aug/2013:16:59:56 -0300] [Job 154] Request file type is image/tiff.
    D [12/Aug/2013:16:59:56 -0300] cupsdMarkDirty(---J-)
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    I [12/Aug/2013:16:59:56 -0300] [Job 154] File of type image/tiff queued by "ufa".
    I [12/Aug/2013:16:59:56 -0300] [Job 154] Adding end banner page "none".
    D [12/Aug/2013:16:59:56 -0300] cupsdMarkDirty(---J-)
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] time-at-processing=1376337596
    D [12/Aug/2013:16:59:56 -0300] cupsdMarkDirty(---J-)
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:56 -0300] Asserting dark wake.
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:56 -0300] Discarding unused printer-state-changed event...
    D [12/Aug/2013:16:59:56 -0300] [Job 154] job-sheets=none,none
    D [12/Aug/2013:16:59:56 -0300] [Job 154] argv[0]="USB_Modem"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] argv[1]="154"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] argv[2]="ufa"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] argv[3]="untitled text 6"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] argv[4]="1"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] argv[5]="job-uuid=urn:uuid:f1a61d10-1959-3fc1-7248-88abadd7e431 job-originating-host-name=192.168.1.20 time-at-creation=1376337596 time-at-processing=1376337596"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] argv[6]="/private/var/spool/cups/d00154-001"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[0]="<CFProcessPath>"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[1]="CUPS_CACHEDIR=/private/var/spool/cups/cache"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[2]="CUPS_DATADIR=/usr/share/cups"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[3]="CUPS_DOCROOT=/usr/share/doc/cups"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[4]="CUPS_FONTPATH=/usr/share/cups/fonts"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[5]="CUPS_REQUESTROOT=/private/var/spool/cups"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[6]="CUPS_SERVERBIN=/usr/libexec/cups"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[7]="CUPS_SERVERROOT=/private/etc/cups"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[8]="CUPS_STATEDIR=/private/etc/cups"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[9]="HOME=/private/var/spool/cups/tmp"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[10]="PATH=/usr/libexec/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[11]="[email protected]"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[12]="SOFTWARE=CUPS/1.6.2"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[13]="TMPDIR=/private/var/spool/cups/tmp"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[14]="USER=root"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[15]="CUPS_MAX_MESSAGE=2047"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[16]="CUPS_SERVER=/private/var/run/cupsd"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[17]="CUPS_ENCRYPTION=IfRequested"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[18]="IPP_PORT=631"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[19]="CHARSET=utf-8"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[20]="LANG=en_US.UTF-8"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[21]="APPLE_LANGUAGE=en-US"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[22]="PPD=/private/etc/cups/ppd/USB_Modem.ppd"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[23]="RIP_MAX_CACHE=128m"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[24]="CONTENT_TYPE=image/tiff"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[25]="DEVICE_URI=fax://dev/cu.usbmodem0000001"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[26]="PRINTER_INFO=FAX"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[27]="PRINTER_LOCATION=mini"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[28]="PRINTER=USB_Modem"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[29]="PRINTER_STATE_REASONS=none"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[30]="CUPS_FILETYPE=document"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[31]="FINAL_CONTENT_TYPE=printer/USB_Modem"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] envp[32]="AUTH_I****"
    I [12/Aug/2013:16:59:56 -0300] [Job 154] Started filter /usr/libexec/cups/filter/cgimagetopdf (PID 51019)
    I [12/Aug/2013:16:59:56 -0300] [Job 154] Started filter /usr/libexec/cups/filter/cgpdftoraster (PID 51020)
    I [12/Aug/2013:16:59:56 -0300] [Job 154] Started filter /usr/libexec/cups/filter/rastertotiff (PID 51021)
    I [12/Aug/2013:16:59:56 -0300] [Job 154] Started backend /usr/libexec/cups/backend/fax (PID 51022)
    D [12/Aug/2013:16:59:56 -0300] Discarding unused job-state-changed event...
    D [12/Aug/2013:16:59:56 -0300] Returning IPP successful-ok for Send-Document (ipps://mini.local.:631/printers/USB_Modem) from 192.168.1.20
    D [12/Aug/2013:16:59:56 -0300] [Client 22] POST /printers/USB_Modem HTTP/1.1
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Active clients, printing jobs, and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:56 -0300] [Client 22] No authentication data provided.
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Active clients, printing jobs, and dirty files", busy="Active clients, printing jobs, and dirty files"
    D [12/Aug/2013:16:59:56 -0300] [Client 22] 2.0 Get-Job-Attributes 6
    D [12/Aug/2013:16:59:56 -0300] Get-Job-Attributes ipps://mini.local.:631/printers/USB_Modem
    D [12/Aug/2013:16:59:56 -0300] Returning IPP successful-ok for Get-Job-Attributes (ipps://mini.local.:631/printers/USB_Modem) from 192.168.1.20
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Active clients, printing jobs, and dirty files"
    D [12/Aug/2013:16:59:56 -0300] [Client 21] HTTP_WAITING Closing on EOF
    D [12/Aug/2013:16:59:56 -0300] [Client 21] Closing connection.
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Printing jobs and dirty files"
    D [12/Aug/2013:16:59:56 -0300] [Client 22] HTTP_WAITING Closing on EOF
    D [12/Aug/2013:16:59:56 -0300] [Client 22] Closing connection.
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Printing jobs and dirty files"
    D [12/Aug/2013:16:59:56 -0300] [Client 21] Accepted from 192.168.1.20:631 (IPv4)
    D [12/Aug/2013:16:59:56 -0300] [Client 21] POST /printers/USB_Modem HTTP/1.1
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Active clients, printing jobs, and dirty files", busy="Printing jobs and dirty files"
    D [12/Aug/2013:16:59:56 -0300] [Client 21] No authentication data provided.
    D [12/Aug/2013:16:59:56 -0300] [Client 21] 2.0 Get-Job-Attributes 7
    D [12/Aug/2013:16:59:56 -0300] Get-Job-Attributes ipps://mini.local.:631/printers/USB_Modem
    D [12/Aug/2013:16:59:56 -0300] Returning IPP successful-ok for Get-Job-Attributes (ipps://mini.local.:631/printers/USB_Modem) from 192.168.1.20
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Active clients, printing jobs, and dirty files"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] cgpdftoraster: copying to temp print file "/private/var/spool/cups/tmp/0c74c52155d4d"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] cgimagetopdf - document title: "untitled text 6"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] cgimagetopdf - filename: "/private/var/spool/cups/d00154-001"...
    D [12/Aug/2013:16:59:56 -0300] [Job 154] cgimagetopdf - opened PPD file "/private/etc/cups/ppd/USB_Modem.ppd"...
    D [12/Aug/2013:16:59:56 -0300] [Job 154] cgimagetopdf - dpi: (204, 196), orientation = 1...
    E [12/Aug/2013:16:59:56 -0300] [Job 154] A fax number was not provided.
    D [12/Aug/2013:16:59:56 -0300] cupsdMarkDirty(---J-)
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Printing jobs and dirty files"
    D [12/Aug/2013:16:59:56 -0300] cupsdMarkDirty(---J-)
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Printing jobs and dirty files"
    D [12/Aug/2013:16:59:56 -0300] [Job 154] Set job-printer-state-message to "A fax number was not provided.", current level=ERROR
    D [12/Aug/2013:16:59:56 -0300] Discarding unused job-progress event...
    D [12/Aug/2013:16:59:56 -0300] Discarding unused printer-state-changed event...
    D [12/Aug/2013:16:59:56 -0300] [Job 154] PID 51022 (/usr/libexec/cups/backend/fax) exited with no errors.
    D [12/Aug/2013:16:59:56 -0300] [Job 154] PID 51019 (/usr/libexec/cups/filter/cgimagetopdf) exited with no errors.
    D [12/Aug/2013:16:59:56 -0300] [Job 154] cgpdftoraster: “/private/var/spool/cups/tmp/0c74c52155d4dâ€&#157; has 1 pages.
    D [12/Aug/2013:16:59:56 -0300] [Job 154] cgpdftoraster: opened PPD file "/private/etc/cups/ppd/USB_Modem.ppd"...
    D [12/Aug/2013:16:59:56 -0300] [Job 154] cgpdftoraster: size->width = 612, size->length = 792, size->top = 773.4, size->bottom = 18.6, size->left = 16.6, size->right = 595.4
    D [12/Aug/2013:16:59:56 -0300] [Job 154] cgpdftoraster: PreferredRotation = 90
    D [12/Aug/2013:16:59:56 -0300] [Job 154] cgpdftoraster: languageLevel = 3, mediaBox.size.width = 612, mediaBox.size.height = 792
    D [12/Aug/2013:16:59:56 -0300] [Job 154] cgpdftoraster: colorspace = 3, bitsPerColor = 1
    D [12/Aug/2013:16:59:56 -0300] [Job 154] cgpdftoraster: band width = 1640, bytesPerRow = 1640, band height = 2055, height = 2055
    D [12/Aug/2013:16:59:56 -0300] [Job 154] cgpdftoraster: context width = 1640, height = 2055, bitsPerComponent = 8, bitsPerPixel = 8, bytesPerRow = 1640, bitmapInfo = 0, resolution = (204.000000, 196.000000)
    D [12/Aug/2013:16:59:56 -0300] [Job 154] cgpdftoraster: bytes written for side 1 = 421275
    D [12/Aug/2013:16:59:56 -0300] [Job 154] rastertotiff read page 1 (421275 bytes)
    D [12/Aug/2013:16:59:56 -0300] [Job 154] PID 51020 (/usr/libexec/cups/filter/cgpdftoraster) exited with no errors.
    D [12/Aug/2013:16:59:56 -0300] [Job 154] PID 51021 (/usr/libexec/cups/filter/rastertotiff) did not catch or ignore signal 13.
    D [12/Aug/2013:16:59:56 -0300] [Job 154] time-at-completed=1376337596
    D [12/Aug/2013:16:59:56 -0300] Discarding unused job-completed event...
    I [12/Aug/2013:16:59:56 -0300] [Job 154] Job completed.
    D [12/Aug/2013:16:59:56 -0300] cupsdMarkDirty(---J-)
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Printing jobs and dirty files"
    D [12/Aug/2013:16:59:56 -0300] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Printing jobs and dirty files"
    D [12/Aug/2013:16:59:56 -0300] Discarding unused printer-state-changed event...
    D [12/Aug/2013:16:59:57 -0300] [Client 22] Accepted from 192.168.1.20:631 (IPv4)
    D [12/Aug/2013:16:59:57 -0300] [Job 154] Unloading...
    D [12/Aug/2013:16:59:57 -0300] [Client 22] POST /printers/USB_Modem HTTP/1.1
    D [12/Aug/2013:16:59:57 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Printing jobs and dirty files"
    D [12/Aug/2013:16:59:57 -0300] Releasing dark wake assertion.
    D [12/Aug/2013:16:59:57 -0300] [Client 22] No authentication data provided.
    D [12/Aug/2013:16:59:57 -0300] [Client 21] HTTP_WAITING Closing on EOF
    D [12/Aug/2013:16:59:57 -0300] [Client 21] Closing connection.
    D [12/Aug/2013:16:59:57 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:57 -0300] [Client 21] Accepted from 192.168.1.20:631 (IPv4)
    D [12/Aug/2013:16:59:57 -0300] [Client 23] POST / HTTP/1.1
    D [12/Aug/2013:16:59:57 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:57 -0300] [Client 23] No authentication data provided.
    D [12/Aug/2013:16:59:57 -0300] [Client 24] Accepted from localhost (Domain)
    D [12/Aug/2013:16:59:57 -0300] [Client 21] POST /printers/USB_Modem HTTP/1.1
    D [12/Aug/2013:16:59:57 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:57 -0300] [Client 21] No authentication data provided.
    D [12/Aug/2013:16:59:57 -0300] [Client 24] POST /printers/USB_Modem HTTP/1.1
    D [12/Aug/2013:16:59:57 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:57 -0300] [Client 24] No authentication data provided.
    D [12/Aug/2013:16:59:57 -0300] [Client 21] 2.0 Get-Job-Attributes 9
    D [12/Aug/2013:16:59:57 -0300] Get-Job-Attributes ipps://mini.local.:631/printers/USB_Modem
    D [12/Aug/2013:16:59:57 -0300] [Job 154] Loading attributes...
    D [12/Aug/2013:16:59:57 -0300] Returning IPP successful-ok for Get-Job-Attributes (ipps://mini.local.:631/printers/USB_Modem) from 192.168.1.20
    D [12/Aug/2013:16:59:57 -0300] [Client 24] 2.0 Get-Printer-Attributes 30
    D [12/Aug/2013:16:59:57 -0300] Get-Printer-Attributes ipp://localhost/printers/USB_Modem
    D [12/Aug/2013:16:59:57 -0300] Returning IPP successful-ok for Get-Printer-Attributes (ipp://localhost/printers/USB_Modem) from localhost
    D [12/Aug/2013:16:59:57 -0300] [Client 23] 2.0 Get-Printer-Attributes 31
    D [12/Aug/2013:16:59:57 -0300] Get-Printer-Attributes ipp://localhost:631/printers/USB_Modem
    D [12/Aug/2013:16:59:57 -0300] Returning IPP successful-ok for Get-Printer-Attributes (ipp://localhost:631/printers/USB_Modem) from localhost
    D [12/Aug/2013:16:59:57 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:57 -0300] [Client 22] 2.0 Get-Printer-Attributes 8
    D [12/Aug/2013:16:59:57 -0300] Get-Printer-Attributes ipps://mini.local.:631/printers/USB_Modem
    D [12/Aug/2013:16:59:57 -0300] Returning IPP successful-ok for Get-Printer-Attributes (ipps://mini.local.:631/printers/USB_Modem) from 192.168.1.20
    D [12/Aug/2013:16:59:57 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:57 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:57 -0300] cupsdSetBusyState: newbusy="Dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:57 -0300] [Client 24] POST /printers/Brother_MFC_8480DN HTTP/1.1
    D [12/Aug/2013:16:59:57 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Dirty files"
    D [12/Aug/2013:16:59:57 -0300] [Client 24] No authentication data provided.
    D [12/Aug/2013:16:59:57 -0300] [Client 21] POST /printers/USB_Modem HTTP/1.1
    D [12/Aug/2013:16:59:57 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:57 -0300] [Client 21] No authentication data provided.
    D [12/Aug/2013:16:59:57 -0300] [Client 24] 2.0 Get-Printer-Attributes 31
    D [12/Aug/2013:16:59:57 -0300] Get-Printer-Attributes ipp://localhost/printers/Brother_MFC_8480DN
    D [12/Aug/2013:16:59:57 -0300] Returning IPP successful-ok for Get-Printer-Attributes (ipp://localhost/printers/Brother_MFC_8480DN) from localhost
    D [12/Aug/2013:16:59:57 -0300] [Client 23] POST / HTTP/1.1
    D [12/Aug/2013:16:59:57 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:57 -0300] [Client 23] No authentication data provided.
    D [12/Aug/2013:16:59:57 -0300] [Client 21] 2.0 Get-Printer-Attributes 10
    D [12/Aug/2013:16:59:57 -0300] Get-Printer-Attributes ipps://mini.local.:631/printers/USB_Modem
    D [12/Aug/2013:16:59:57 -0300] Returning IPP successful-ok for Get-Printer-Attributes (ipps://mini.local.:631/printers/USB_Modem) from 192.168.1.20
    D [12/Aug/2013:16:59:57 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:57 -0300] [Client 22] POST /printers/USB_Modem HTTP/1.1
    D [12/Aug/2013:16:59:57 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:57 -0300] [Client 22] No authentication data provided.
    D [12/Aug/2013:16:59:57 -0300] [Client 24] POST /printers/Brother_MFC_8480DN HTTP/1.1
    D [12/Aug/2013:16:59:57 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:57 -0300] [Client 24] No authentication data provided.
    D [12/Aug/2013:16:59:57 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:57 -0300] [Client 22] 2.0 Get-Job-Attributes 11
    D [12/Aug/2013:16:59:57 -0300] Get-Job-Attributes ipps://mini.local.:631/printers/USB_Modem
    D [12/Aug/2013:16:59:57 -0300] Returning IPP successful-ok for Get-Job-Attributes (ipps://mini.local.:631/printers/USB_Modem) from 192.168.1.20
    D [12/Aug/2013:16:59:57 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:57 -0300] [Client 24] 2.0 Get-Printer-Attributes 32
    D [12/Aug/2013:16:59:57 -0300] Get-Printer-Attributes ipp://localhost/printers/Brother_MFC_8480DN
    D [12/Aug/2013:16:59:57 -0300] Returning IPP successful-ok for Get-Printer-Attributes (ipp://localhost/printers/Brother_MFC_8480DN) from localhost
    D [12/Aug/2013:16:59:57 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:57 -0300] [Client 23] 2.0 Get-Jobs 32
    D [12/Aug/2013:16:59:57 -0300] Get-Jobs ipp://localhost:631/printers/USB_Modem
    D [12/Aug/2013:16:59:57 -0300] Returning IPP successful-ok for Get-Jobs (ipp://localhost:631/printers/USB_Modem) from localhost
    D [12/Aug/2013:16:59:57 -0300] cupsdSetBusyState: newbusy="Dirty files", busy="Active clients and dirty files"
    D [12/Aug/2013:16:59:57 -0300] [Client 22] HTTP_WAITING Closing on EOF
    D [12/Aug/2013:16:59:57 -0300] [Client 22] Closing connection.
    D [12/Aug/2013:16:59:57 -0300] cupsdSetBusyState: newbusy="Dirty files", busy="Dirty files"
    D [12/Aug/2013:16:59:57 -0300] [Client 21] HTTP_WAITING Closing on EOF
    D [12/Aug/2013:16:59:57 -0300] [Client 21] Closing connection.
    D [12/Aug/2013:16:59:57 -0300] cupsdSetBusyState: newbusy="Dirty files", busy="Dirty files"
    D [12/Aug/2013:17:00:00 -0300] [Client 21] Accepted from localhost:631 (IPv6)
    D [12/Aug/2013:17:00:00 -0300] [Client 21] GET /admin/log/error_log? HTTP/1.1
    D [12/Aug/2013:17:00:00 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Dirty files"
    D [12/Aug/2013:17:00:00 -0300] [Client 21] Authorized as Xxx using Basic

    Now all are running 10.9.2. Same problem, except that two of the 10.9.2 clients have this problem. (They may both have had this problem with 10.9.1, but it wasn't noticed until now.)
    I have reset the printing system on the serving Mac, added the fax back in, and still have the problem.
    I also reset the printing system on one of the problem clients, tried a different user, and still have the problem.
    I also verified that the fax.ppd files are identical on working and non-working clients. They are.
    This is really, really frustrating.

  • HT5621 I bought my iMac from someone. Everything was changed over to my name however when I try to update programs it only shows the old users apple ID and I can't update. How do I change this so I can update the applications and have everything fully und

    I bought my iMac from someone. Everything was changed over to my name however when I try to update programs it only shows the old users apple ID and I can't update. How do I change this so I can update the applications and have everything fully under me?

    The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You — not the previous owner — must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
    1. You don't own another Mac.
    If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
    If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. For early MBA models, you may need a USB optical drive or Remote Disc. You should have received the media from the previous owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
    To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
    If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
    2. You do own another Mac.
    If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can boot from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
    Once booted in Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
    After partitioning, quit Disk Utility and run the OS X Installer. You will need the Apple ID and password that you used to upgrade. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
    Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
    3. Other issues
    If you see a lock screen when trying to boot from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another authorized service provider to be unlocked. You may be asked for proof of ownership.
    If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
    If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to  authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
    When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information.

  • My iTunes Match still has not finished after 3 1/2 days and step 3's total number keeps changing, Why?

    So I finally broke down and subscribled to iTunes Match just to see how it is and if it would be worth it to me.  well right now im about to wig out because its been 4 days and i still have not gotten past step 3 on the proccesing...now to itunes match's defense, or iMatch as ive seen it called, i do have an emense itunes library of movies, tv shows, podcas, ringtones, and music (somewhere around 15,000 total) so I knew it would take a while, but 3 days?!  And thats not even the problem, thats just a little grip I have cuz now I can't access my music on my iphone almost everything is greyed out.... i gould a back door to it where if i shuffle the album and skip to the song i want then that will work BUT! thats too much of a hassl!
    Ok enough ******** cuz ima sit here just to see how long it takes and report back.  Now for the real question.... I want to know that in all this waiting why does step 3 where it uploads artwork and remaining songs total number keep changing, i.e. :
    this is the screen ive seen for the last 3 full days, and the total items uploaded keeps changing yesturday it said 1500 of 7000
    so is it updating the number as it uploads them or what? It's confusing but im trying to give it a chance.

                                                                      *Update*
    ok so day 4-5 and im still not finished with the inital iMatch process.... BUT i found out that nothing was wrong its just taking for freakin ever. oh well at least i only got 1000 more to go....

  • My skype number was canceled on 11/16/14 but was p...

    My skype number was canceled on 11/16/2014 but was paid on 11/14/2014 as per paypal records and my bank statement. This number is used as a business line and is costing me $$. I need a remedy quickly

    Hi, k5blazer4x, and welcome to the Community,
    Please check your account dashboard once more to ensure that the payment posted to your account.  Look for a "reactivate" link for your Skype Number.  If this is not helpful, please contact Skype Customer Service immediately for further assistance.
    Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    Skype is aware of lingering problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and - most importantly - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
    People are getting through and starting instant message chats with customer service agents, however it may take several attempts before you are successful.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • When registering with I-Tunes, my phone number was linked to my husband's phone number. Now when he texts, I get a copy! How do I get rid of this happening?

    My I phone number is somehow associated with another number. When a text is sent to the other phone, I get it too!

    You're welcome.
    The Apple ID was changed where on the device?
    The Apple ID for the iTunes &amp; App Store can be the same or different than the Apple ID registered with iMessage and FaceTime on the device.
    Where it is changed for iMessage is at Settings > Messages > Send &amp; Receive > Apple ID.
    Select the Apple ID and at the menu window that appears, select Sign Out. Sign back in there with the different Apple ID to register that Apple ID with the iPhone's phone number with iMessage.

  • Topink 9.0.4 not generating an update statement, if the object was changed.

    I have 2 tables T_Objects and T_Categories.
    T_Objects stores images as a BLOB field. T_Categories stores the details of an article category and references the pictogram in T_Objects via a FK.
    I have 2 webpages. One which is used to load the pictogram in T_Objects and the other which is used to maintain details of the category in T_Categories. As soon as the image is uploaded and is displayed on the screen, user fills in the category details and saves them.
    Each of these operations is performed in a seperate HTTP Request (and consequently seperate UOW). The idea is that the user first uploads an image, checks the image on the screen and the decides to associate it with a category.
    The database is Oracle 9i. Driver used is OCI 8. Binary Steam Binding is enabled for BLOB fields. DatabasePlatform is Oracle9Platform.
    The descriptors of both the tables use SoftCacheWeakIdentity and the cache size is 100. Both tables use Optimistic Locking based on a version field using TimestampLockingPolicy.
    Coming to the problem, if the delay between the upload of the image and saving of the category details is large (say 20 seconds or so) Toplink generates a Update query to update the details in T_Categories. If the delay is smaller than that then Toplink fails to generate an update query even if the object was changed. Upon debugging I find that just before the commit, the BO being committed has all the correct details including the new PK of the uploaded image.
    Assuming that the BO pointing to T_Objects may not be in Cache (owing to images of size 200+ KB) I did an explicit read of this object before attempting to save details to T_Categories. Even that does not seem to help.
    Any ideas on what is happening here?

    Chris. Thanks for your reply. I did not get your point. However these are the steps being done.
    Can you please go through the code and check what could be wrong?
    Steps
    1) createContent(VmTObjectsVO vo) is called to insert into VM_T_OBJECTS.
    This internally calls create ( Object obj, UnitOfWork uow, boolean commitChanges )
    2) update( VmSubcategoriesVO vo ) is called to update a sub-category details to VM_T_SUBCATEGORIES.
    This internally calls save( Object bo, UnitOfWork uow, boolean commitChanges )
    In the save method at the time of uow.commitAndResume() no update statement is getting generated.
    These core methods are used for almost all tables in the application and all of them work.
    It is only in this use case I have a problem.
    * Creates a new entry for storing the image/document in VM_T_OBJECTS.
    * @param vo the content to be stored.
    * @return the sequence assigned to this object.
    public Long createContent(VmTObjectsVO vo){
    VmTObjectsVO voSaved = null;
    Long lnContentId = null;
    if(vo != null){
    VmTObjectsBO bo = new VmTObjectsBO();
    /* copy the properties from the VO to the BO. */
    ObjectAssembler.vo2bo((BaseVO)vo, bo);
    /* Create the content */
    lnContentId = create(bo);
    return lnContentId;
    * updates a subcategory to VM_T_SUBCATEGORIES
    * @param vo VmSubcategoriesVO to update.
    * @ return updated VmSubcategoriesVO
    public VmSubcategoriesVO update( VmSubcategoriesVO vo ) {
    VmSubcategoriesBO boSaved = null;
    VmSubcategoriesVO voSaved = null;
    VmSubcategoriesBO bo = new VmSubcategoriesBO( );
    /* Copy the properties in the VO to the BO */
    ObjectAssembler.vo2bo( vo, bo );
    /* Save the changed object */
    save( bo );
    return voSaved;
    * Stores the new object in the database and
    * returns the primary key identifier with which it was created.
    * @param obj The object to be created.
    * @param uow Use this unit of work for performing the insert.
    * @param commitChanges Should commit changes upon insertion?
    * If the client wants to perform the commit operation across several others
    * operations, then the value should be set to false.
    * @return Primary key of the object created.
    public Long create ( Object obj, UnitOfWork uow, boolean commitChanges ) {
    Object cacheObj = null;
    Long lnSequenceAssigned = null;
    if ( obj == null ) {
    throw new ObjectNotFoundException( null, null, null, null );
    try {
    if (uow == null) {
         /* create a new unit of work if necesasry */
         uow = getUnitOfWork( dbSession );
    /* Assign a sequence number */
    uow.assignSequenceNumber( obj );
    /* Get the descriptor associated with this object */
    Descriptor descriptor = uow.getDescriptor(obj);
    /* Get the sequence assigned */
    lnSequenceAssigned = (Long)descriptor.getObjectBuilder().getBaseValueForField(descriptor.getSequenceNumberField(),obj);
    /* Register the object */
    uow.registerObject( obj );
    if(commitChanges){
    /* Commit the changes */
    uow.commitAndResume();
    } finally {
    return lnSequenceAssigned;
    * Saves changes to an existing object to the data store.
    * Has only been tested for flat-objects. Objects that reference other
    * persistent objects have not been tested.
    * @param bo The object to be saved.
    * @param uow The UnitOfWork to use for saving the object.
    * @param commitChanges whether the changes should be committed.
    * If the client wants to perform the commit operation across several others
    * operations, then the value should be set to false.
    public void save( Object bo, UnitOfWork uow, boolean commitChanges ) {
    if ( bo == null ){
    throw new IllegalArgumentException(
    "Object is invalid" );
    try {
    /* Register the object supposed to be existing */
    Object clone = uow.registerExistingObject( bo );
    /* This object does not exist */
    if ( clone == null ) {
    throw new ObjectNotFoundException( "object not found", "dao", bo.getClass().getName(), bo.toString());
    /* Copy the properties from the object to the clone, to ensure that
    * the intended properties have not been overwritten in the object from
    * the cache
    ObjectAssembler.copy( bo, clone );
    /* Commit the changes. */
    if(commitChanges){
    uow.commitAndResume();
    } finally {
    dbSession.release( );
    }

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    Hi Mahmoudmuhmd,
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    http://support.apple.com/kb/HT5624?viewlocale=en_US
    Apple ID: What to do after you change your Apple ID
    http://support.apple.com/kb/HT5796?viewlocale=en_US&locale=en_US
    iOS: Using Messages
    http://support.apple.com/kb/ht3529
    iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
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    Cheers,
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    hi all,
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    check in J1I9 for number range. it shows current number 49 means print out expected number was 50 but it prints 49.
    can somebody helps me to identify error ?
    thanks in advanced.

    Dear,
    Please go in change mode and check it's setting is like that,
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    Number length domain   : NUMC10
    No interval rolling           : No Tick
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    Regards,
    Sandip

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    Hi ,
    Welcome to the Community.
    Did you upgrade from Orange pay monthly? If you did your number will transfer automatically within 24 hours.
    Thanks
    James

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