Elements 11 will not playback video

just installed elements 11 and have added an mpeg4 file.  all appears good but can not playback the video.  only a white screen where the video should play.  if i double click the clip the edit window  behaves the same.  How do I get the video to play?  no error messages are displayed.  and the audio plays normally.

What computer operating system are you running Premiere Elements 11 on
(including 32 or 64 bit)? Windows 7 64 bit I7 q720 @1.60Ghz with 8Gigs of
memory.
Is your video card driver up to date?
Video is Nvidia Quadro FX 880M
What are the properties of your .mp4 file? If you do not know, please get a
MediaInfo properties readout
http://mediainfo.sourceforge.net/en
We are looking for:
General
Complete name                            : F:\2013_5_20_8_26_15.mpg
Format                                   : MPEG-PS
File size                                : 2.32 GiB
Duration                                 : 1h 2mn
Overall bit rate mode                    : Variable
Overall bit rate                         : 5 309 Kbps
Writing library                          : ArcSoft MPEG-2 NTSC
Video
ID                                       : 224 (0xE0)
Format                                   : MPEG Video
Format version                           : Version 2
Format profile                           : [email protected]
Format settings, BVOP                    : Yes
Format settings, Matrix                  : Custom
Format settings, GOP                     : M=3, N=13
Duration                                 : 1h 2mn
Bit rate mode                            : Variable
Bit rate                                 : 4 980 Kbps
Maximum bit rate                         : 7 500 Kbps
Width                                    : 720 pixels
Height                                   : 480 pixels
Display aspect ratio                     : 4:3
Frame rate                               : 29.970 fps
Standard                                 : NTSC
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Interlaced
Scan order                               : Top Field First
Compression mode                         : Lossy
Bits/(Pixel*Frame)                       : 0.481
Time code of first frame                 : 00:00:00:00
Time code source                         : Group of pictures header
Stream size                              : 2.18 GiB (94%)
Writing library                          : ArcSoft MPEG-2 NTSC
Color primaries                          : BT.470 System M
Transfer characteristics                 : BT.470 System M
Matrix coefficients                      : BT.601
Audio
ID                                       : 192 (0xC0)
Format                                   : MPEG Audio
Format version                           : Version 1
Format profile                           : Layer 2
Duration                                 : 1h 2mn
Bit rate mode                            : Constant
Bit rate                                 : 224 Kbps
Channel(s)                               : 2 channels
Sampling rate                            : 48.0 KHz
Compression mode                         : Lossy
Delay relative to video                  : 147ms
Stream size                              : 100 MiB (4%)
VIdeo compression (that .mp4 is just a wrapper format not the video
compression)
Audio compression
Frame Size
Frame Rate, including interlaced or progress; if interlaced, upper or lower
field first
Pixel Aspect Ratio
Duration
for starters
Does the file playback OK in your computer players? Yes
Do you have similar problems with other video of its kind or other
kinds?noIs the problem specific to this one video?
no
The answers to the above will prove helpful to finding the reason for the
problem.
What you might want to try is renaming the file extension to: mts, .m2t,
.m2ts, .avi, or .mov to see if the renamed file imports into Premiere
Elements 11 and displays its video.  The video imports to elements fine
with no errors and renders fine with no errors.  In the playback window it
shows the video when paused.  When I move the time line cursor the video
window reacts as you would expect by showing the frames as you move past
them.  The issue is when you click play under the playback window, it turns
white and you hear the audio with no video.
From: Bill Hunt [email protected]
Sent: Tuesday, May 28, 2013 2:38 PM
To: wadeleverett3
Subject: Elements 11 will not playback video
Re: Elements 11 will not playback video
created by Bill Hunt <http://forums.adobe.com/people/the_wine_snob> in
*Premiere
Elements* - View the full
discussion<http://forums.adobe.com/message/5359167#5359167

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