Elements 12 organizer has stopped working

elements 12 organizer starts runs for a few minutes and then crashes  with this error message " elements 12 organizer has stopped working a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
I have updated the program to 12.1
I have a Dell computer running  Win 7with all updates.
If someone from Adobe monitors this forum would you please give me some help on this.
I believe this is the only place I can get technical support from Adobe for elements 12, if I am not correct could you please direct me to a chat line or a phone number.
If an Adobe employee reads this please confirm that this is my only option for technical support.
if an Adobe employee needs more information about the computer please let me know, but only Adobe employees.
I'm having a hard time believing that there is no fix for this problem

Please try carrying out the instructions mentioned here:
Elements Organizer crashes at launch
Thanks,
Anwesha

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    for those of you out there, and potential buyers, here is my chat session with customer support.
    You are now chatting with Tanvi.
    Tanvi: Hello. Welcome to Adobe Technical Support.
    Tanvi: Hi Theodore
    theodore brown: hello, need help as you see frustrated beyond words, why a software program would not work on a brand new high powered PC with fresh everything..
    Tanvi: I understand that you are facing issues while using Photoshop Elements. Is that correct?
    theodore brown: correct version 12 with update to 12.1
    theodore brown: out of the box, so to speak.
    Tanvi: Let me see how best I can help you with this
    theodore brown: OK, shoot
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    Tanvi: Adobe Help and Support :      http://www.adobe.com/support/
    Tanvi: Adobe User Forums : http://forums.adobe.com/index.jspa?promoid=DJGWK
    theodore brown: are you kidding me? is this a robot or a real person. I posted and issue two days ago and nothing. I have been through the forum, and there is a TON of people with the same problem, and a whole bunch of guessing on what to do, I dont have time to play games here, I need someone to explain a solution, this should be easy, its on a brand new system and a brand new install
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    theodore brown: they only support thier product for 90 days, not when a customer buys?
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    Tanvi: Since Photoshop Elements 12 was released in September, 2013 , support is available only through help files and user forums.
    Tanvi: This is applicable for Photoshop Elements and Premiere Elements only.
    Tanvi: Support is available for the Creative cloud applications
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    Tanvi: Were you able to check the purchase date?
    theodore brown: working on it.
    theodore brown: july 27th
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    Pushpa: Hi Theodore.
    theodore brown: Hello, I am here. I am frustrated with your product beyond words. how the product does not work on a brand new pc and and a brand new install with all new and updates is beyond me. I have wasted many many hours trying to get the product to work. and I can get NO SUPPORT this is crazy.
    Pushpa: I understand that you are unable to  use Photoshop Elements. Is that correct?
    Pushpa: I will be glad to help you with this issue.
    Pushpa: Please allow me 2 to 3 minutes while I pull up your account details and see what best I can do.
    theodore brown: correct.
    theodore brown: https://forums.adobe.com/message/6676345
    Pushpa: Thank you for staying online.
    Pushpa: May I know the exact error message you are getting?
    theodore brown: Organizer has stopped work......
    theodore brown: working.....
    Pushpa: I checked and see that you are placed an order for Adobe Photoshop Elements 10 & Adobe Premiere Elements 10 with the order number AD005596081 on Aug. 04, 2012.
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    theodore brown: yea, I did, and then bought 12, because 10 didn't work so well on my old PC, so bought a new pc and 12 via amazon.
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    Pushpa: Is there anything else I can help you with?
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    theodore brown: yea, I want the product to WORK. or I want my money and time back.
    theodore brown: you didnt got to the post I sent. I got a brand new PC and and a brand new install everything is up to date and crash after crash. its just not right not to support the product.
    theodore brown: writing my amazon review as we write.
    Pushpa: Theodore, I checked and see that you are purchased the software from Adobe. May I know about which software you are talking about?
    Pushpa: Sorry for the typo.
    theodore brown: I bought via Amazon photoshop elements 12. I have been trying since I received the product to get it to work on a brand new PC with brand new everything, no conflicts, and it crashes all the time.
    theodore brown: May I ask, what would you do?
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    theodore brown: It was delivered on July 30th.
    Pushpa: You can return the software within 30 days since the purchase date.
    theodore brown: the order date is july 27th.
    theodore brown: that is why I believe I was forwarded to you.
    Pushpa: We can initiate the refund within 30 days of purchase.
    theodore brown: It is now August 28th (I added this for my review I will post)
    theodore brown: I think it will be important for future customers to see all this.
    theodore brown: sorry, potential customers.
    Pushpa: If is Adobe purchase we can assist you with the process as you purchased the software from reseller you have to contact the point of purchase.
    theodore brown: So that's it, thank you for your donation? sorry no help for me?
    theodore brown: like I asked. What would you do?
    Pushpa: Am sorry to inform you that please try and understand,  Adobe purchase we can assist you with the process as you purchased the software from reseller you have to contact the point of purchase.
    Pushpa: Is there anything else I can help you with?
    theodore brown: Nope, guess not, I will make sure I post this. have a good day

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