Elements 6 Hanging

Please help me, anybody,
My husband and I just bought an epsom v500 scanner that came bundled with elements 6. with the intention of archiving our photos digitally. I initially loaded the program and it would scan the first image but then I could not do anything with it in the editing frame. It would just hang and I would need to close it down using CTRL-ALT-Delete. I thought it may be a RAM problem so we put more RAM in the computer this morning. We now have just over 1.5 Gig and don't use particularly beefy software in any other usage except perhaps Bullcharts trading software. The same thing happened this morning when I tried it with more Ram so I contacted the supplier of the scanner. He said that he used element's 6 with no problems on an old ex government PC with no problems. He tried talking me through some things but nothing I clicked on would work.The curser would move and tools would show thier little explanatory blip but they would not actually function.
I then tried fixing probelms in installation ( no change ) then I remeoved the programme and reinstalled. Now I can't even get to the stage of scanning an image, I click on import in the file menu and then it starts to do something then changes the drop down menu to appear only half way visible and hangs completely and I am back to having to do CTRL-ALT-Delete. V frustrating!!!!
I have sent an error report as when I reloaded I registered the product. Further error information read as follows
SzAppName:PhotoshpElementsEditor.exe   SzAppVer:6.0.0.0
SzModNme:hungapp  SZModVer:0.0.0.0   Offset 00000000
c:\DOCUME~1\Kirsty\LOCALS~1\Temp\WER2644.dir00\PhotoshopElementsEditor.exe.mdmp
c:\DOCUME~1\Kirsty|\LOCALS~1\Temp\WER2644.dir00\appcompat.txt
If anybody can please tell me what is wrong and how I can go about fixing it I would be eternally grateful. I cannot ring the support people until Tuesday as I am in Australia and they are night time on Friday in the U.S.
With Thanks

The file I am scanning is a postcard size image that I want to be able to enlarge to 6 x 8 @ 300 dpi. I am not adjusting the DPI at all just the target size. My friend (a photographer ) uses a model scanner just under this and can enlarge using Photoshop from postcard size to upwards of 16 x 20 using this method and recommended the scanner to me and that PSE6 would do the job for what I am needing. I have 800 photos that I have no negs for and that need cleaning up. Most I just want to digitally archive so if anything happens to the prints we are covered but a few I would like enlargements from and I would like to put some in an album but they are all postcard size originals. In reading about the scanner it said there are three ways to scan, I can use the scanning software or I can scan directly using the program I am going to use to edit the photos and that is PSE6 so that is what I am trying to do. It need to be done in pro mode so I can adjust target size and that seems to be where I am experiencing the problems. IN Pro mode I cannot use any functions at all. Clicking on icons does nothing nor do drop down menus etc and I can't even close the window without doing CTRL-ALT-Del. In full auto mode (which I scanned with accidentally last night) I could click on certain items and I could marquee areas but couldn't do anything with the areas. I could change colour or select a colour but I couldn't apply the colour to the image. It wouldn't work. So that is what I mean't by only to an extent.
It really is beyond me, why this is happening. I can't see how it can be a problem with the scanning software as I haven't used the scanning software. Just loaded it that is all. All I am doing is importing from the Epson to scan in PSE6.

Similar Messages

  • Elements Organizer hangs on importing iPhoto library

    Hi all!
    I am trying to import my complete iPhoto library into the Elements Organizer. I chose file→import from iPhoto and it does start some copying process. Then it starts another copying process but stalls after about 10% is done. What also surprises me is that the command import from iPhoto doesn't show any dialogue with options to choose, like "convert albums into somethings". It just start a process. Is it possible that Elements Organizer doesn't support blank spaces as characters in file names? I think it stops when showing some image file I have that has a space character in the file name like "Cologne II.jpg"
    The Elements Organizer hangs so badly I have to force-quit out of it.
    I am using Elements Organizer 12.1 x64 on Mac OS 10.9.4 and iPhoto 9.5.1 (sharing a library with Aperture 3.5.1).

    And this is what it looks like. I have taken screen shots:
    First it does this until finished (100%):
    (It's German and it says, "3238 of 5748 files are being copied").
    Then comes a new window showing this:
    (This one says, "38 of 5748 element(s) imported")
    and then this just stops at 10% looking like this until I force-quit the Organizer:

  • Premiere elements 12 hangs

    Newly inmstalled Premiere elements 12 just hangs after 'new project' is selected.   The start screen remains visible but no other window opens and nothing happens.  1 application and 3 processes are running:
    Adobe Premiere Elements 12.exe
    Adobe Premiere Elements.exe
    Adobe QT32 Server.exe *32
    Running Windows 7 pro upgraded from Vista 3 years ago.  64bit i7 procesor 8Gb mem.
    No problems with any other applications.
    Installation appeared to complete without problem.  Uninstalled, reinstalled, same result.
    Does Adobe have any support any more?

    plinyEuropaea
    Are you talking about "new project" in terms of Welcome Screen Video New Project or in terms of File Menu/New/Project?
    I have found Premiere Elements 12 to be very problematic in getting "established". On two different operating system (Windows 7 64 bit and Windows 8.1 64 bit), I had an seemingly endless problem with
    a. 1 to 2 minutes before opening via File Menu/New/Project
    and
    b. 1 to 3 minutes before closing of the project with or without saving it.
    I would prefer to say that one thing resolved the problem. I tried "everything" and, when I was ready to retreat, it all worked as expected.
    a. Besides running the program from a User Account with Administrative Privileges, right click the desktop icon for the program and select Run As Administrator.
    b. Do a run through with ccleaner (regular cleaning and registry cleaning parts)
    http://www.piriform.com/ccleaner
    I experienced this project with no media imported. Is that the same in your case? If not, then we are going to need to get into the details of your project preset and the properties of what you are importing into the project. If you are saying that you cannot get into an opened project that is another matter.
    Please review the above and then we can discuss all this and more in the morning.
    Thank you.
    ATR

  • Organizer in Photoshop Elements 8 hangs

    I have PhotoShop Elements 8 (boxed DVD) installed on a HP Elite desktop with Intel i-core 7 processor with Windows 7 - 64 bit operating system. The PSE 8 organizer will not load and hangs up. The editior, however, loads. Unistalled and reinstalled the software and the results are the same. Any suggestions. I have also asked for support at ADOBE technical support.

    I see you were able to help someone that was experiencing Elements Organizer 8 hanging.  I tried going to your link, but couldn't get to the correct spot.  Maybe its changed?
    I have Photoshop Elements 8.0 and Premier Elements 8.0. I was uploading photos to Shutterfly today when my computer went to sleep. When I brought the computer back I got a screen saying preparing Elements and all the pictures were visable. The screen was frozen. I couldn't stop it and so I proceeded with a Start / Shutdown.
    Now after rebooting when it came to the Elements Welcome screen it said an error had occurred and wanted me to report it.
    After several reboots I am unable to open Organizer. It seems to be going through start up process, but then just stops. The messages in the right hand corner say loading messages and then stop. I can open the Editor fine, but also can import images from Organizer or open Organizer from the Editor.
    Same problems in Premier. Editor opens, but Organizer does not.
    I have tried the suggestion of opening Organizer straight from the .exe file rather than the welcome window, but have the same issue as menitioned... I get a quick flash of the blue start up page and then its gone.
    - I have rebooted several times.
    - Uninstalled Quicktime - Adobe help menu said it could cause problems.
    - Deleted Temporary files.
    - Went to Services.msc and restarted the Adobe Active File Monitor v8
    - another page said to press CTRL/ALT/SHIFT while trying to open ORganizer from the Welcome Screen, but that also didn't work.
    NOthing has helped so far.
    I'm sure hoping I can get this working without having to reinstall. I've done a lot of tagging of pictures and would hate to lose that.
    PS:  I have been using Organizer just fine for many years without issue on the same computer.
    Thanks,
    BZ
    Bingo! After several hours of trying different things, this finally did it...
    PSE 7: http://kb2.adobe.com/cps/408/kb408913.html
    The PSE 7 tech note also applies to PSE 8 – replace 7.0 with 8.0 in the folder name it says to delete.
    I deleted the folder "Photoshop Elements 8.0.0" found in this location:
    C:\Users\USER NAME\AppData\Roaming\Adobe\Online Services\
    BZ
    Message was edited by: BZ74

  • Background Task on Adobe Photoshop Elements and Adobe Premiere Elements Organizer "hangs"

    I recently upgraded my software from Elements 10 to Elements 12 and had a bit of trouble.  Apparently both 10 and 12 have a way of launching an executable in the background which tends to get "stuck" on my system.  I believe the problem may be related to the network configuration and software mix I live with, but I need to confirm my suspecions and find a way to control the problem.  Here is what I know... I have always experienced a lot of problems using Elements with my NAS device which is a 1TB usb 2.0 connected disk system attached to my Linksys  E3000 Router.  When I got the router, the BIOS software did not correctly support NTFS file systems, but subsequent updates eventually made this possible if you formatted the removable drive on a system in NTFS, you could then hang it on the router and "see" the contents, serve them via Windows Media Player, or iTunes, etc., etc. from a computer atteched to the network, or via wirless directly off the router.  I archived all my photos out on this file system and have successfully indexed it for use with Adobe Photoshop Elements and Adobe Premiere Elements Organizer, but...  When I went to install Elements 12 software I tried to install it without first removing Elements 10, and on a system which had run Elements 10 since the last full reoboot.  During the install of 12 under "shared services install" the installation process "Hung" on a background task with a name like "AdobeElementsAnalyzer.exe" which only shows up in Windows 7 task manager as a running process, not as a full program, but because the file was locked by the system, the install hung.  I eventually figured out that I needed to start the install of Elements 12 software immediately after having rebooted so that this program was not present in the background, and succeeded in completing an install of Elements 12 on my Windows 7 X64 system.  This system required a "special" software download for Premiere Elements, but not for Photoshop Elements which is only apparently avaliable under 32bit emulation mode.  I finally got the "shared components" portion of the X64 Premiere Elements to complete an install, and then set about verifying the onversion/upgrade of the indexes to my photos and video stored out on the NAS.  The same rogue task which prevented me from doing the install showed up agian, taking all the system resources away from my dual processor Intel chip and refusing to let go.   I was forced to terminate it from the task manager.  I strongly suspect that my "issues" are in part due to the extrordinary network latency imposed by the drive connection I'm using to index my photos and videos, and I'm looking for a better approach to using the editors against my master catalog of files, as well as figruing out just what I need to do to insure that all the files I have stored on the drive are accessible by the organizer when I need to pull a copy to work on.
    A complication is that I have two "legacy" Windows XP systems on my network, a reasonably fast Windows Vista Business desktop, and the Windows 7 X64 processor system which is the most powerful system I have.  The Windows file security enhancements to NTFS changed from XP, to Vista, to Windows 7, so files which get saved to the NAS disk inherit a variety of different levels of security under windows.  I have occasionally gone to one of my old XP boxes and "wiped" the security settings by resetting everything via Windows XP.  Because the NAS is so slow, this process can take several hours and must not be interrupted by attempts to do anything affecting the NAS by any of my other networked computers.  To avoid problems with my photo archive, it makes sense to me to do all my editing on copies which have been extracted from the NAS archive and stored on the C: drive (boot drive) of my Win X64 system. 
    What I seriously need to know is this:  When/If I define a "watched" portion of my file system, rather than taking the time to manually import every little change to my photo archives, can I expect the Photoshop Elements Organizer to work properly as long as everything stored on the NAS is stored via the same system which runs Elements with the same active "user" in control so that all the windows 7 file security settings putting stuff on the mapped NAS drive remain properly secured under Win 7 X64?  Frankly I don't care if the files appear "read only" to every other system and identity on my network, but I do need to be able to "see" them.  I have been able to view slide shows and movies stored on the NAS via both my networked iPad, my Apple TV, and using Samsung's funky android and Windows compatible software.  Frankly, I doubt that Microsoft or Apple has full understanding and control of the environment where there is no host "server" other than the eprom based stuff my Linksys E3000 loads to emulate early Windows Media Management architecture, but I mange to get it to work as long as I don't try anything sophisticated with the file permissions.   As a fall back, can I expect individual "imported" bits out on the NAS to remain stable if indexed and used only by the Elements Organizer running on my Win 7 X64 system?
    I am seriously considering converting an old WinXP desktop into a UNIX box which could be configured as a "Server" for everything stored on the NAS and be done with my problems in return for the power required to run the server all the time so stuff is there when I need it.  Any recommendations?
    Message was edited by: [email protected]

    Adobe hasn't said whether it officially supports PSE 7 on Windows 7.  But reports are starting to trickle in that PSE 7 works fine on Windows 7 for most people, though a couple people have reported crashes. My PSE 7 seems to work fine, though I primarily use PSE 8 now.  This is all very preliminary, and we'll learn more as more people post here.

  • Adobe Premiere Elements 8 Hangs Crashes Errors - Vista 32

    Hi,
    First I'll admit i'm no pro (obviously why im using elements), so if im doing something amatuerish it's because i'm not a professional.
    I remember using adobe premiere elements 3 a while ago, and it ran fine.
    I just bought Premiere Elements 8 and it's crashed more than any program i've ever used. Ive been to many forums to address the issues however there seems to be no solution in site (especially given that their support seems to be down at the moment).
    The first "weird" issue is that I get a little red X that appears at the lower left portion of the screen and when I click on it it says that my preformance will be poor because my graphics card isn't working properly.  This is not true as my Dual Nvidia 9800GT cards are working fine.  (I have sli turned off for the record because of a conflict with Cubase).  So I don't know what this means.  But I did notice something odd in my windows video display options I have 1 montor enabled but I see 3 grayed out disabled monitors even thought I only have 1 plugged in.  (I was using an additional one but it's unplugged currently)
    My most common issue is with hanging that won't end.  This usually happens when I apply a change to a file and trim it, or move it almost always in the timeline. The progrom just closes all together when I edit still images from time to time especially when I overlap it with a video.
    When the hangs happen my Cpu is at 12%ish, and I have ram available.  Although Premiere uses a truckload!
    Here are my project specs:
    The preset project mode that I chose was HD (hard drive) video, widescreen 48k because the files are from my hard drive so I didn't know what to choose
    Working with .mov files which were improperly formated from the source with regards to aspect and given to me so i had to stretch them out (could this be an issue?)
    Using the standard Premiere sound driver, although I do have a focurite interface but i only use that for Cubase.
    Backround rendering is on (seems to speed things up with regards to workflow)
    Autoanalyzer is off
    Computer specs:
    Dell XPS 630i
    Intel Core2duo 3.16 Ghz
    4 Gigs of ram (although only 2.8 showing because of partition issues anyone have a solution?)
    Windows Vista 32 home premium
    Dual SLI Nvidia 9800GT graphics cards - Both rated at 512 memory (latest drivers, physex, and 3D have been uninstalled threaded optimization turned off)
    Mcaffe security system
    If anyone can figure anything out from what I wrote please let me know!  thanks

    Here's some basics (some of which you've already covered). Definitely disable McAfee realtime scanning while using PRE.:
    Install all Windows Updates.
    Install latest version of Apple QuickTime (v7.6.8 at time of writing). Even if you don't use QuickTime, PRE relies heavily on it.
    Install most recent graphics and sound drivers from the manufacturers web sites.
    Run Disk Cleanup.
    Run Defragmenter.
    Temporarily disable any anti-virus realtime scanning.
    Use the GSpot Codec Information Utility to analyse the file and post screen image.
    Post back here with the necessary information described here: Got a Problem? How to Get Started
    As you've JUST bought PRE8 contact Adobe and get the complimentary upgrade to PRE9. Upgrade eligibility after new product announcement
    Cheers,
    Neale
    Insanity is hereditary, you get it from your children

  • Installation of elements 10, hanging at final stages of instalation

    I am trying to install Elements 10, that I brought, on to my laptop PC (vista)  and it gets what seems to be along way through the instalation process then hangs.  I have had to uninstall it it twice and try again but it hangs at the same point.  Has anyone got any suggestions?

    HI Manish
    Many thanks for your response at the forth attempt at installing it finally worked.  It was hanging at the very end of the installation when it said removing back up files.  
    thanks agian
    Adam

  • Premier elements 10 hangs when loading on importingquicktime.prm

    I am unable to use Premier elements 10 because it hangs while loading "importingquicktime.prm". It then goes back to the opening menu. Organizer works fine as does Photoshop, which was bought as a complete pack. I have the latest version of quicktime 7.7.1. I have checked my laptop and it has easily enough spec to cope with the programme.
    I have been onto Adobe customer Support. Their technicians seems totally unaware of the probelm and seem to find it hard to grasp what is happening. They keep asking what error message comes up. There IS NO error message.
    They got me to turn of all other programmes including the antivirus and to set up a new catologue in Organizer. Still the same problem.
    I have spent so long on the phone to them that I will need a bank loan to pay for the phone bill. On two seperate occasions they have agreed to phone me back sometime during that day. Both times they failed to do so. It seems that they have a department called customer service and service is the last thing they want to offer.
    I am surprised that Adobe seem not to know there is a problem as there has been a number of posts on this forum on the same subject.

    For a quicker response, I'd suggest that you post your query on the Premiere Elements forum http://forums.adobe.com/community/premiere_elements

  • Photoshop Elements 11, hangs when being installed

    I'm trying to install Photoshop Elements 11 and Premiere Elements 11 from the DVD on my computer running Vista. Both installations hang and stall at an early point of installation. The computer then freezes and I have to force shut down. Any idea as to what's going on and how to fix it?

    Also, please try rebooting the machine & try installation agian.
    If the problem still persists, please share the following logs so that we can figure out if it is a product/installer specific issue, thanks.
    %temp%\PDApp.log, Elements11OragnizerInstall.log, PSE11Install.log, PSE11Setup.log, amt3.log, oobelib.log
    STI & patch logs: <common files>\Adobe\Installers\PSE11 STI installer*.log.gz, Photoshop*.log.gz
    thanks.
    ~ Shefali

  • Premiere Elements 11 hangs when opening projects

    I have a 64 bit HP ProBook 4740s with Premiere Elements 11 installed. I use my laptop 2 days a week and work from a desktop machine 3 days a week.
    The laptop installation of PE11 hangs when I try to open projects but when plugging external hard drive into desktop the project opens fine.
    All files are on the hard drive so it's not from missing files.
    If I create a new project PE11 runs fine I then create another new project and it hangs
    Really frustrated, even reinstalled - still same issues.

    Martin-Evans1
    We were pleased to learn that your problem was resolved by a just the Premiere Elements uninstall/reinstall
    as you wrote in your post 2 and repeated your result in post 4.
    As SG pointed out, the details of these issues are important to get at the core of the issues (whys) and expedite
    matters to get you moving forward with your projects.
    If the problem reoccurs, please get back to SG in this thread with details necessary to help you. In this instance we will not know if the problem was really with the install or rather with corruption of Premiere Elements settings file which could have been handled by deleting the Adobe Premiere Elements Prefs file or the whole folder in which it exists on the hard drive.
    Continued success.
    Thanks.
    ATR

  • Elements 12 hangs with most selection tools. Why?

    Elements 12 on MacBook Air hangs up every time a selection tool is selected and clicked once. I must force quit the program and start over.
    I just worked with Adobe to reinstall the program, but nothing changed.
    They told me I should upgrade to Elements 13 for $79.99. They no longer support 12.
    Do you have any idea why the program hangs? Is this a Macintosh issue or an Adobe one? Have you solved this problem for yourself?
    Thanks.

    Then go to your username>library>preferences and delete:
    com.adobe.PhotoshopElements.plist
    Adobe Photoshop Elements 12 Paths
    Adobe Photoshop Elements 12 settings
    and any lockfiles with the same names. To see the user library, click the Go menu in the Finder and hold down the option key and it will appear below the little house for your user account. While you're in there, go to the Saved Application States folder (at the same level as the preferences folder) and delete any for PSE.
    Then repair permissions and try again.

  • Photoshop elements 10 hangs

    The software for Sony VAIO VPCF 132  which is over a year old has developed a problem where it hangs on one page rendering the software useless.  How can it be repaired  or must it be replaced ?

    The editor prefs often get corrupted. You may need to rebuild the editor preferences to resolve any conflicts.
    Hold down the Ctrl+Shift+Alt keys and simultaneously click on the Edit button on the welcome screen. Release the three keys and look behind the welcome screen by closing it. Or hold down the keys whilst double clicking on PhotoshopElementsEditor.exe
    You should see a pop up box with the words: Delete Adobe Photoshop Elements Settings File?
    Click on Yes
    Close down Elements and re-open it in the normal way - then wait whilst it rebuilds the preferences.

  • Photoshop Elements 9 hanging

    I was running PSE 9 on a Vista machine fine for several months. I recently got a new Windows 9 machine. Now Elements 9 Organizer seems to hang after a few minutes about every time I load it. I have tried turning off the Auto-analyzer but the problem persists. I need some help -- this is getting frustrating.

    try turning off mc afee ,in case you have one.

  • Premiere elements 11 hangs on exit (OSX)

    I have a brand new install of photoshop elements and premier elements (and organizer).  Photoshop and organizer are working flawlessly.  Premiere hangs on close almost every time.  If I edit video then close and say "no" to save changes it hangs for sure.  I can do a complete reinstall then it will open and possible close once or twice.  Once it exhibits the hang behavior it seems that install is toast.  The OS itself is a month install of fully updated mountain lion.  Other apps I have on this computer are failrly straightforward but who knows.  I'm hoping someone has seen something similiar.  I really dont want to have to do a complete rebuild just because premiere wont work.
    Thanks,
    David

    Thanks AT for the response.  I am very new to PrE so bear with me.  I figured it out and didnt find the exact culprit but maybe this will help someone.  I knew something was wrong with something in the realm of Adobe so I removed everything I could....elements photoshop and premiere, reader, and flash.  Also I did what I call a thorough removal...on a mac uninstalls are a bit more work I essentially did this:
    (as root)
    find / -xdev -iname "*<program name>*"
    This finds anything on the local filesystem and ignores case for say premiere or organizer.  After de-Adobe-ing my system completely I reinstalled reader, flash, photoshop elements, premeire elements and now all is well.  It is important to note that the automated adobe uninstaller leaves a ton of stuff behind.  I have a suspicion the fix was in the manual removal somewhere.

  • Why does elements 12 hang up on "loading exporter avi.prm"

    I downloaded an upgrade to premiere elements 12...installed...hangs up while starting at "loading exporter avi.prn or .prm or ???

    If you do not have a Matrox, I am not sure why Matrox drivers came into play?
    Have installed matrox software codec i think (i downloaded it but don't remember if i installed it yet)
    Those CODEC's, along with the Matrox drivers, are used to handle footage produced by a Matrox capture/video card.
    Are you working with Matrox Encoded files, that perhaps came from another computer?
    Good luck, and please let us know a bit more.
    Hunt

Maybe you are looking for