Elements 9 serial number limit

Have had two computer crashes recently and replaced my computer. I have orinal E9 discs and number but after upgrading Elements tells I have reached my limit for installing the program and need to buy another one??? What's with this?? Can I get a serial number that will work and the program won't quit working? I only have it installed on one computer and have not even used it E9 , I prefer E7 but can't find it right now.
Any help you can give would be appreciated. Product was purchased at the UW book store in Seattle WA.

You will need to contact activation support:
http://www.adobe.com/products/activation/
Usually you can start a chat session in that window and get it taken care of right away.

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