Email address list populated drop down disappearing on the to / cc / bcc fields when composing emails

First the symptoms:
As far as I can see this effects only the v5.0 RIM OS. We have a multitude of users and the ones who are affected all shared the same trait: they had newer, v5.0 OS preinstalled on their BBerries. The ones with v4.7 never had the problem (might be a coinsidence, nothing solid here)
The user cannot see a drop down of email addresses prepopulated with the recently used ones, and with the option to "lookup" the email address. User starts typing the email address, and no drop down is shown while composing email.
If the user manually types in the email address into the To, Cc or BCc fields, the adress will not be permanent and the email will not be sent at all. The "send" menu item will not be visible when the track ball is pressed.
Quick remedy to send emails:
Hit the enter key after typing in the email address. Do NOT switch to the next row using the track ball, or pressing the trackball. Hit the enter key. Then you will be able to send the email.
Backing up the user files and wiping the handset and re-installing the OS seems to resolve the issue, alas, one user had the same problem again in a month after the operation. So that is NOT a permanent solution.
Funny fix: On the affected device, go to email options -> Options / General Options / "Show recent contacts when composing email" and just switch it to whatever is in there. If it is Yes, make it No, if it is No, make it yes. Then save. And the drop down should become visible again. Counter-intuitively, this setting was YES on on affected device, we switched it to No just for the sake of having made a change, saved the settings and the drop down became visible with the setting at "NO". When we switched it back to "YES" the drop down became invisible again

Once you have the Write window open, press F9 to open the Contact Sidebar. Select your contacts from there.

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