Email attachments not being saved

Hi all,
I have a site with an email enabled document library in it. It is set to save both the email and the attachment in folders based on the sender. For 99% of the emails, it works fine. But for some reason, about once a month we get an email
where the attachment will not save out to the folder. I have checked, and it doesn't matter the format of the email (I have tried rich text, plain text, and HTML). I have also tried renaming the attachment and that doesn't help either. The
email is delivered successfully (the app event log says 1 email was successfully processed) and if I download and open the eml file, the attachment is there, so I know it is not getting stripped out before reaching SharePoint. There are no workflows
or anything that run, so that couldn't be the cause of it either. The email is a PDF file (as are all attachments sent to this library) and it doesn't look any different than any other PDFs that upload successfully. I can upload the file manually
successfully, so it is not that SharePoint won't handle the file, it just refuses to pull it from the email.
I also tried sending the email and attachment to another email enabled doc library, and that one works fine. I can't find any differences between the 2 libraries at all. I am at my wits end with this one. anyone have any ideas that I can
try? Thanks a lot.

Hi,
This issue may caused by Exchange delivered the email with Rich Text format which has some issues with incoming
email feature of SharePoint. Please try the following steps:
1. Open Exchange Management Console
2. Go to Organization -> Hub Transport -> Remote Domains (Tab)
3. Create New Remote Domain
4. Name can be whatever you want e.g. SharePoint
5. Domain Name = <domain of SharePoint server> e.g.
sharepoint.contoso.local
6. Click New to create that object
7. Then edit the new remote domain
8. Go to Message Format (TAB)
9. Under Exchange Rich-Text Format select “Never Use”
You can also refer to:http://www.yana.be/Lists/Posts/Post.aspx?ID=7
Xue-mei Chang
TechNet Community Support

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Hi,
This issue may caused by Exchange delivered the email with Rich Text format which has some issues with incoming
email feature of SharePoint. Please try the following steps:
1. Open Exchange Management Console
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You can also refer to:http://www.yana.be/Lists/Posts/Post.aspx?ID=7
Xue-mei Chang
TechNet Community Support

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