Email not getting send: Error message 'No delivery to external email id

Hi All,
Whenever i am trying to send mail to external address from Business Workplace (Tcode: SBWP), it initially sets the status of the mail as waiting with message 'Will be sent after server date:server time'. But after 6 hours, its status changes to error with message 'No delivery to <external email id>.
When i checked in error log (in SOST), it displays the following messages:
1. Document sent
2. Wait for Communications service
3. No delivery to <external email id> (after 6 hours from Document sent/Wait for communications service time)
Please suggest me how to resolve this issue.
Thanks in advance.
Regards,
Shradhanjali Mishra

Hi Shane,
Extremely sorry for the late reply.
I asked the BASIS team to fix the issue.. and i think they did some configuration as a result of which i am not getting any error msg now while sending email.
I guess you also need to check with your BASIS team to fix this issue.
Regards,
Shradhanjali

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