Email not sent to external email id

Hi All,
We have a particular user who is not receving the email notifications/ reminders to approve leaves on his lotus notes id.
Its only this particular user who is having this problem.
If i trace the workflow (leave sbmitted by his subordinates) the  sending notification task has completed status but in SOST there is no record of a mail sent.
Have checked SU01 the user has an email address maintained both in ESS and R/3.
As per config SO16 - home address is selected.
In the profile his external email id is selected as home address.
what should i check next to sort out the issue.
Thanks & Regards,
Swati Sahu

Hi Swati,
Try to maintain an auto-forwarding email address for this user using transaction SO36 and check if that solves your problem.
Regards,
Jigar

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