Email password

Increasingly over the past weekor so my email client (Mac Mail) and my wife's email client (Windows Outlook) have started asking for our email passwords to be entered in order to send emails. Sometimes this has to be repeated for twenty or thirty times before its accepted. Receiving emails is never a problem.
Nothing has changed on my imac or my wifes laptop nor the router set-up but when I call BT I'm told it's my problem and no-one can help yet it is obvious to me that it can't be my problem. Why won't BT assist without charging? I see from a number of forums that this is not an isolated problem and can be caused by changes on the client as well as the server but this is suspiciously associated with the switch from BTyahoo to BT.
Why will BT not help?

Fred_e wrote:
I tried your suggestion and those others have suggested to no avail. Things were OK over the weekend but come Monday morning I get the same old problem. It must be something BT are doing (or not doing) that causes things to change on a moment by moment basis.
PS why's this forum So hard to find on My BT?
Hi. Welcome to the forums.
Although the change from Yahoo! to Critical Path may have some bearing, it is probably more likely to be the issue that has plagued the email service for a number of years (in which case a distinctly Yahoo! issue). Hopefully things will improve after the migration.
As for the forum - I agree, it should have it's own button/clear link - or as a minimum be an easy option to find when hovering over the MyBT link
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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I can't access email from my iPhone 3gs since changing email password

Hi all,
iPhone 3s 16GB
iOS version: 6.1.3
ISP Bigpond Cable
I can't access my email from my iPhone 3GS.
This is an iPhone problem, not an ISP problem.
I know this because I can access my email from both my laptop and webmail.
This is occurring here at home via my WiFi network and also a few kilometres away via 3G.
This morning I had to change the password on my Bigpond Cable internet email account.
Whenever I try to access email from my phone I receive the following error:
"Cannot Get Mail"
"The user name or password for "**** *****" is incorrect."
There are two buttons, one captioned Settings the other OK.
Both the user name and password are correct. This happened perhaps 4 or 5 times in the 6+ years I was with Internode and has happened a couple of times in the 20 months that I've been on Bigpond Cable.
I have re-entered my email account and connection details multiple times to no avail.
I have tried deleting the account, then rebooting my phone and creating a new account, but that didn't work.
I tried deleting the account, turning the phone completely off, waiting one minute and then after turning it back on, creating a new account but that didn't work.
I know I am entering the correct settings because before I deleted the account the first time, I took a series of screen captures from the Settings App and I also have the settings from MS Outlook to refer to.
Its as though somewhere in the phone, the old email password is being stored and being used instead of the new one, but I don't know where that could be except in the Settings app, "Mail, Contacts, Calendars" and that is where I am entering the new password.
The only solutions to this problem I found by searching are those that I have already tried and haven't worked for me.
Reverting to the old password is not an option. My account was compromised by Malware, hence the password change and a complete scan of my laptop.
Any ideas?

The problem was resolved by erasing the entire contents of my phone and then restoring it, setting it up as a new phone.

My email account was hacked. Had to change email password, now unable to send email from my ipad

My email account was hacked. Had to change email password, now unable to send email from my ipad. I am such a novice technically, and have no clue what to do. Please help!

Hi Skiddishchloe,
I'm sorry to hear you are having issues with your email account and your iPad. If you are having issues sending mail from your iPad after changing your email password, you may find the information and troubleshooting steps outlined in the following article helpful:
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
Sincerely,
- Brenden

During the TBird installation I am asked to enter user/email/password but after repeated attempts only get error saying info incorrect.

After going through the Thunderbird setup on a Windows 8.1 computer, and after selecting IMAP instead of POP, I get to the point where it asks me to input name, email and password. However, when I do so, it invariably comes back and says my name and/or password are incorrect. Eventually, as I can go no farther in the setup process, I have to cancel out of setup. When I check for installed Thunderbird, Windows does not list it along with other programs in the add/delete window, I find no mention of Thunderbird, so I can't uninstall it. As I am attempting to use TBird with my gmail account, of course, the first time I tried this I got a snarky email from Google telling me that I was attempting to use an email client with lesser security, and giving me a link to go to if I wanted to continue with this less-secure strategy. I successfully set gmail to allow the installation of an email client, and again tried to install TBird, with the same result. I got another Google email acknowledging that I had reset my Google account to accept so-called less secure programs. Again, though, I got stymied at the same point and was again advised that the user name/email/password was in error.

I attempted to set up a Gmail account for my sister using Thunderbird to access her gmail account. I got the same result as the above message and could not get any further in the process than to be repeatedly told that the password or user name was incorrect, (which I knew they were not since that account has just recently been created). If I go directly to gmail, it will log on and allow her to view her messages easily, but attempting to use TBird it gives the same result every time. I take it that there is something going on with the authentication process in gmail, but it isn't clear to me what it means or how to deal with it in Tbird, so some clarification and elucidation would be really appreciated, she wants to use TBird since that is what she is used to and understands, and I would like to be able to insure that she can. My wife has a gmail account that is accessed through TBird and there is no problem with it and logging on to view the account, but my sisters new account is unaccessible with TBird.

My email password and my verizon account password are the same? Are you SERIOUS?

The other day I did something I never do, actually log into my verizon account. I hate the verizon interface, I'd rather stick pins in my eyes than use it, but every now and then I have to use it to handle a bill. So, of course the password that I remembered setting on it didn't work. So I jumped through the hoops to reset the password, conducted my business, and left the site, hopefully not to return for a year at least.
Lo and behold, the next time I tried to access my email (which I use Thunderbird for, and don't tell me it's not a supported client, it works fine, and no I'm not going to use Verizon's webmail interface), it won't accept my email password. Now, this password HAD always been distinct from my verizon account password. But...telling myself, "Oh no they didn't," I tried using the new password that I'd set for my online account. Surprise! It let me into my email!
Now, this morning, neither the new password nor my old email password are being accepted.
So, I have two questions, apart from the existential "why does Verizon feel the need to torture its customers like this":
1)Are they SERIOUSLY requiring you to have the SAME password for your email AND your My Verizon Account?
2)If, as I hope and pray, the answer to 1 is "hellz no", how can I change just my EMAIL password?
Anticipating a reply of, "No, it's just one password, because we've decided that's MORE secure, and your whole problem is that you're using Thunderbird, because ummmm somehow Thunderbird renders passwords into ancient Greek before it submits them and so it won't work, but of course some dull-normal client like Outlook WILL work, and don't ask me the details because I'm really not very technical, but apparently I'm technical enough to tell you that your client is no good"...

Yes, the passwords are the same now. Verizon made a big push a while back to give customers a single login. They merged everyone's accounts, not because it is more secure, but because they think customers will find it easier. No, there is no way to change just your email password.
And no, there is absolutely nothing wrong with using Thunderbird. Many of us have it configured for verizon.net addresses, and it works just fine.
Wish I had a better answer for you...
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

How do i stop my ipad from asking for a new email password

My work email is on my ipad. I changed my password at work and it is asking for the new password on my ipad. It won't take my new password and it won't let me out of the loop to even use my ipad for anything, including disconnecting my email. How do I by pass the email password question so I can use my ipad?

OK, thanks much. Checked andadjusted setting and now all works like before. And you introduced me to a nice security setting I did not know existed and one I can set up easily if i need to . Thanks again.

Yesterday I changed my email password on my home computer. Today, I can't get any new emails on my Samsung Galaxy 4; I deleted the email account entirely and tried to set it up again as a new account, using the new password, but it keeps giving me an err

Yesterday I changed my email password on my home computer. Today, I can't get any new emails on my Samsung Galaxy 4; I deleted the email account entirely and tried to set it up again as a new account, using the new password, but it keeps giving me an error message that reads: Cannot safely connect to server. The new password is working on my home computer. I even tried the old password; it just gave me the same error message.

I'm sorry you're having issues with your e-mail account on your phone Rusty1112. Let's figure out what's going on. First, please try deleting account/information again and then restart phone. When phone is back on, try adding e-mail account again, and be sure you're entering exactly as you set up, meaning its case-sensitive. If you're still getting same error, please let us know and let us know what e-mail account it is, Yahoo, AOL, MSN, etc.
Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

So i just reset my iphone but when the activation screen came up i put in my i cloud info but i forgot the email password for it

PLEASE HELP MEEEE!!!!!!!!!!!!!!!! I just reset my iphone 5 ios7 and i came up onto my activation screen i put in my things but then it said this account has been disabled so i go online to enable my account again (i made a new icloud thats why it said disabled) but it said i needed to put in my icloud email so i put it in but i forgot my icloud email password (the old one) how can i fix this problem

Contact the Apple account secuity team for assistance: http://support.apple.com/kb/HT5699.

Forgot password on my apple I phone and just got a new one and can not remeber my verizon email password, how do I retrieve it

forgot password on my apple I phone and just got a new one and can not remeber my verizon email password, how do I retrieve it

hibob99,
Thank you so much for reaching out to us. I know there are to many passwords out there now days to keep track of them all. Are you looking to reset the Verizon.net e-mail address? If so, you would need to reach out to Verizon Communication by calling 800-837-4966. Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport

When I changed my ATT email password, I can no longer open my email in my Iphone, even after updating my password. What do i need to to do?

When I changed my ATT email password, I can no longer retreive my email on my Iphone, even after updating my password in my Iphone. What's wrong? How do i fix it?

make sure the outgoing (smtp server) has the updated password also. settings>mail,contact,calendars>then at account>it will say outgoing, smtp or advanced. after clicking on the smtp it will have an option to change that password, delete it and add ur new one

How do I keep my email password from remaining in Preferences? I want to enter it every time I get my mail. I upgraded to OS M Lion but it won't let me delete it from preferences. It's worked prior to using M. Lion. Any suggestions? Thanks!! Jen

How do I keep my email password from remaining in Preferences? I want to enter it every time I get my mail. I upgraded to OS M Lion but it won't let me delete it from preferences (the password from Account Info). Once you enter the password, it keeps it permanently. i do not want that. It's worked prior to using M. Lion. Any suggestions? Also, The other pressing issue i have is, I DO NOT want ANY mail showing in my inboxes when Mail starts UNTIL i enter that password for each account. Instead of creating different user accounts for the MacBook, it's just easier this way. Or is it? If this is a permanent thing, then I may switch back to Lion. I guess I shoud've waited until the kinks were out before installing (**** Mac-head!)
Thank you all kindly for any suggestions & your time
Regards,
JC

I DO NOT want ANY mail showing in my inboxes when Mail starts UNTIL i enter that password for each account.
That is simply not possible with Mail, and never has been. Anyone who uses your account can see all messages stored in Mail. The only true solution is to not let other people use your account. Let other people use the guest account, or if you share the machine with someone else, set up a separate user account for that person. This will also solve the problem of remembering the password. It will become a non-issue for Mail to remember your password if nobody else has access to your account.

One of my email passwords refuses to be recognized. why?

One of my email passwords refuses to be recognized. why?

Are you using the mail application?
Keep in mind, all your computer does, it forward the settings you have input into the application, to your email server. Your email server must verify that you infact have provided the correct information. If it tells you that something is incorrect, this message is coming from our email provider, not from Apple or your computer.
Try this.....
Go directly to your mail servers web site. For example, if you have a Gmail email address, you would go to Gmail mail sign in on the internet, and try to sign in there. If you can sign in with your user name and password, the we know we must check the settings within the mail application.
If you can not, then you may need to reset your password, as this would be the underlying issue.

Since Mavericks, email password refuses to be saved, why?

Can anyone explain why iCloud keychain and my email preferences refuses to save my primary email password? I keep having to type it in and yes I do click it to save, but it does not becaus the next time I open my email app, I have to retype it. It saves all the other email passwords just not the ME or iCloud password.

I have thread on this already, and no resolution as of yet.
Try this, it worked for me
Message was edited by: Code_Wizard — fixed my issue

HT1766 I just restored my old iphone data to my new phone. When I tried to send an email, it kept asking me for my email password. I couldn't remember it and kept trying over and over. Now email wont send and I keep getting a Cannot Send Mail:

I restored my phone data onto my new phone. When I tried to send email it asked me for my email password, which I couldn't remember. Now I keep getting an error message whenever I try to send an email. How do I reset this so it works?

Until you can enter that password it kept asking for, you won't be able to send mail. You need to go to Settings>Mail, Contacts, Calendars>Email Account you are referring to>SMTP server, and make changes there. If you cannot remember your email password, you will have to get in touch with your provider to be able to change it.

Email address hacked via iphone. iphone locked home screen displaying my email password! and has been reset. now unable to restore iphone, saying i do not have permission

Email address hacked via iphone. iphone locked home screen displaying my email password! and has been reset. now unable to restore iphone, saying i do not have permission

If you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

I keep receiving Reset email password emails. The most recent one was actually addressed to someone else... i.e. the name in the email not the email address. why is this happening??

I keep receiving Reset email password emails.
The most recent one was actually addressed to someone else... i.e. the name in the email not the email address. why is this happening?? I am not requesting to reset my icloud email password.

That's probably because it's been sent out to a Bcc'd mailing list and that's the name on the main version. This is so that you don't see the other names.
If it doesn't come from something @apple.com then it's spam. Even if it appears to it's probably spam. If you want to change your password go directly to http://appleid.apple.com - do not follow any links in the email (even if they appear to lead to that address.)

Email password

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