Email Security Plug-in - Doesn't seem to work with right click or save and send

I've searched the knowledge base but have not located the answer yet.
We have the Encrypt Message plug-in installed to flag the email [SEND SECURE]. This works very well when in Outlook. It does not seem to work when right clicking a file to send outside of Outlook or performing Save and Send from within Microsoft Office. The add-in still shows and users are clicking it and the Send button but the emails are not going securely. We are on Microsoft2010 on mostly XP machines.
How can I get Encrypt Message to work in all instances?
Thank you.
Starla

Andreas
I am getting an error. See below for what I'm choosing and the response. let me know if I'm supposed to be trying to download from another area.
Thanks
Starla
Email Security Plug-in - Doesn't seem to work with right click or save and send
Cisco IronPort Email Security Appliance C370
Release:IPAS
Filename: CiscoEmailSecurity_7-2-0-039.exe
Remove
Details
Release
IPAS
Filename
CiscoEmailSecurity_7-2-0-039.exe
Release Date
25/Oct/2011
Description
Cisco IronPort Email Security Plug-in (Outlook)
Size
32541.84375 KB (33322848 bytes)
Router Checksum
0x553f
MD5
f0c864697d9e1a3e8f5297062943ac50
Email Security Plug-in - Doesn't seem to work with right click or save and send
Save the device to 'My Added Devices' list
More Info
'My Added Devices' list could be found by: 1. Clicking on 'My Cisco' Tab and expanding
    the 'Added Devices' section. 2. Selecting any task specific product
   selector and clicking on 'My Added
    Devices' in left pane.
Email Security Plug-in - Doesn't seem to work with right click or save and send
Set Cisco Notification Alert
More Info
All 'Cisco Notification Alerts' list could be found
by: 1. Clicking on 'My Cisco' Tab and expanding
    the 'Support Notifications' section.
Cisco service contract information indicates you are not authorized to download software for the following product(s):
Cisco IronPort Email Security Appliance C170
Cisco IronPort Email Security Appliance C370
Cisco IronPort Email Security Appliance C650
To download software for other product(s), remove the software for the product(s) listed above.
Or, if you feel this message is in error, please:
1. Email technical support for 24x7 assistance. To expedite your request, please include the following information:
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2. Contact your Cisco Representative, Partner or Reseller to ensure product(s) listed above are covered on a service contract. The Partner Locator link may assist in locating your nearest partner.
3. Associate contracts for those products to your Cisco.com profile using the Instructions found in Profile Manager. After you submit your additional contracts, verification and updates may take up to 6 hours to complete.

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