Email Settings Wiped Out on Regular Basis - Phone Network Issue?

Not sure where to post, but the CEO of our company has had an ongoing issue with his Droid X, and actually I suspect it being a phone network problem. On a consistent basis when he travels from our office to his weekend home about 100 miles from us, his phone loses the POP3 email settings for our company email which is setup on his phone. The account settings appear normal, yet we have to re-enter them and then turn the phone off and on again in order to get the email to go through. VERY FRUSTRATING. Anyone else have this issue? Specifically we are traveling from Birmingham, AL to Selma, AL. There is nothing he is doing to his phone causing the issue and it is not the email account as we have other users on the Verizon network in the area that do not have the problem, though they do not travel that route.
I would GREATLY appreciate hearing from anyone as Verizon customer service at the local store claims they have never heard of the issue.

not all require secure/auth
Click on ISP name link for more detailed set-up instructions:
POP3/IMAP Account Server Type Incoming Server Incoming Port Use secure server Verify Cert. Outgoing Server Outgoing Port Use secure server Verify Cert.
Aim.com IMAP4 imap.aim.com 993 (or 143) Yes Yes smtp.aim.com 465 (or 587) Yes Yes
aol.com IMAP4 imap.aol.com 993 (or 143) Yes Yes smtp.aol.com 465 (or 587) Yes Yes
Aim.com POP3 pop.aim.com 995 Yes Yes smtp.aim.com 587 Yes Yes
aol.com POP3 pop.aol.com 995 Yes Yes smtp.aol.com 587 Yes Yes
att.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
bellsouth.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
charter.net IMAP4 mobile.charter.net 993 No No mobile.charter.net 587 No No
charter.net POP3 mail.charterinternet.com 110 No No smtp.charterinternet.com 25 No No
comcast.net POP3 mail.comcast.net 995 (or 110) No No smtp.comcast.net 587 No No
cox.net POP3 varies by location 995 (or 110) Yes Yes varies by location 587 (or 465) No No
earthlink.net POP3 pop.earthlink.net 110 No No smtpauth.earthlink.net 587 (or 25) No No
excite.com POP3 pop3.excite.com 110 No Yes smtp.excite.com 25 (or 587) No Yes
flash.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
gmail IMAP4 imap.gmail.com 993 Yes Yes smtp.gmail.com 465 Yes Yes
Go Daddy Accounts POP3 pop.secureserver.net 995 (or 110 w/out Secure connection) Yes Yes smtpout.secureserver.net 465 (or 25 w/out Secure connection) Yes Yes
hotmail POP3 pop3.live.com 995 Yes Yes smtp.live.com 587 No Yes
lycos.com POP3 pop.mail.lycos.com 110 No Yes smtp.mail.lycos.com 25 (or 587) No Yes
mac IMAP4 mail.mac.com 993 Yes Yes smtp.mac.com 25 (or 587)
No No
me IMAP4 mail.me.com 993 Yes Yes smtp.me.com 25 (or 587) No Yes
mindspring POP3 pop.mindspring.com 110 No No smtpauth.earthlink.net 587 (or 25) No No
msn.com POP3 pop3.live.com 995 Yes Yes smtp.live.com 587 No Yes
netzero.net POP3 pop.netzero.com 110 No Yes authsmtp.netzero.com 587 No Yes
optonline POP3 mail.optonline.net 110 No No mail.optonline.net 587 No No
pacbell.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
Roadrunner POP3 varies by location 110 No No varies by location 587 (or 25) No No
sbcglobal.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
snet.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
swbell.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
verizon.net POP3 incoming.verizon.net 110 No Yes outgoing.verizon.net 25 (or 587) No Yes
windstream.net POP3 pop.windstream.net 110 No No smtp.windstream.net 587 Yes Yes
yahoo.com IMAP4 imap.mail.yahoo.com 143 No No smtp.mobile.mail.yahoo.com 587 No Yes

Similar Messages

Help, Redirector not working, Email settings greyed out

This was working. I had everything set up and then I can only assume last weekend when I installed and update from MS it cancelled everything.
Now when I open the Desktop Manager, my email settings are greyed out, I can't sync my messages or calendar. When I click on it, it says, "Email settings are not available without an online connection to your messaging system." When I go to sychronize and try to configure it, there is no Outlook user profile to choose from. I have added another user profile in outlook and tried again, but there are still no profiles to choose from in the dropdown menu.
Also, when I open up Redirector, I get the message. "Could bot start the Redirector: the connection to your messaging system could not be initialized".
I know these are both related, there is something I'm forgetting. I have went through the forums and tried several things that appear to be the same, but none have worked. Anyone have a suggestion?
I don't know that it matters, but I've got a Bold and using Outlook 2007.
Message Edited by PookieLuv on 07-24-2009 06:12 PM
Message Edited by PookieLuv on 07-24-2009 06:12 PM
Solved!
Go to Solution.

zaak wrote:
Hi again, I have reinstalled the DM 5.0 & chose the BES type installation even though I am not using that. This enable me to use the Redirector properly again
Interesting...FWIW -- Redirector is pretty much designed strictly for Enterprise users (MS Exchange, Notes, etc.) whose firms do not host an internet facing interface to their corporate email (OWA, POP, etc.). Redirector is designed for those users to leave a client PC running, inside of the corporate network, with their email client (Outlook) running all the time. The redirector interfaces with the client and manages the communication (via the internet connection from their firm) with their single BB.
BIS is designed as the interface for normal internet-facing email accounts. With BIS, there is no need for the redirector since BIS, hosted at your carrier, interfaces directly with your email server (GMail, Yahoo, etc.) and manages the link between them and your BB (for email only).
Since your PC client is interfacing, across the internet, to your email (Gmail, Yahoo, etc.), then BIS can do the same thing -- they are both, quite simply, IMAP/POP client interfaces to such servers...
Anyway, if you want to rid yourself of the desktop redirector, then you might want to consider BIS for internet-facing email interface to your BB.
http://na.blackberry.com/eng/support/blackberry101/setup.jsp#tab_tab_email
Just my thoughts...
Cheers!
Message Edited by sdgardne on 08-07-2009 11:31 AM
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Mac OS and Application Settings Wiped Out

Hi folks,
I shut down my MBP earlier today and started it up this evening to find that all of my desktop settings, system settings, application settings, and desktop/dock icons are all gone and set to default. It's like I'm using an entirely new profile. I have checked to see if my home directory is renamed and it isn't. All of my normal icons are within <user>/Desktop. I have one application in particular called SofToken which is critical to me being able to VPN into work, and the settings for it are wiped out...the only way for me to fix that is to be physically connected to the corporate network which isn't an option right now. So for work purposes (which is what this laptop is for), I'm hosed.
I have tried a simple reboot. Tried repairing permissions (with a reboot). I don't have a time machine backup (yes, shame on me).
I've googled this extensively and have found a number of similar questions with no definitive answers. Surely someone knows what the deal is and how to fix it. I'm not a Mac OS wizard, as I'm a recent convert from a life long addiction to Windows.
I have not installed a program or an update for DAYS, so it should not be that.
Any assistance will be greatly appreciated!

I figured this out. Somehow the home directory for my account got changed to /. Not really sure how that happened, but once I changed it back to /Users/<username> all my settings came back. A note for anyone trying to figure out if this happened to you...right click on your blank desktop and click "Get Info". The location under "Where" will tell you where the Desktop folder is located on your hard drive. If it isn't /Users/<your_username> there is a good chance your account's home directory got changed. To fix, go into System Preferences>Accounts>Right Click your Account and go under Advanced Options to change the home directory. If the blank desktop is under /Users/<your_username> then your original home directory likely got renamed.
Once my settings came back, however, the Desktop was still blank. I had an empty Desktop folder in / from my messed up home directory, and I couldn't delete it through Finder. So a quick trip to terminal and a
sudo su root
cd /
rm -r Desktop
then a logout and login and my Desktop was back to it's normal self.
Message was edited by: Boscoh

Help: Losing emails after wipign out data on lost phone

I lost my IPHONE4 and asked a friend to help wipe out the data on it from his IPHONE. I had two email accounts (yahoo & gmail) set up on the IPhone, I found out that I lost emails from Noiv. 2011 on both accounts right away. Today I lost more emails on my gmail account( from Sept. 2011). What should I do to stop this?
Thanks!
Ahoy

UPDATE: I've found the lost gmails from the archive but not the lost yahoo mails. Your help will be highly appreciated!

Problem with email settings after trying to log onto secure network...

i was trying to access a network at work. when the "found networks" screen popped up, i selected the secured and then tried to enter the key. the IT guy didn't think it would work because he needed to know the mac address, but we tried it anyway.
apparently, we mis-typed the key, and shortly there after, the phone locked up (the screen would freeze). i plugged it into the computer to reset and eventually the phone would wake up and seemed to be ok, but i noticed that the phone was REALLY slow. also, when i unplugged the phone from my computer, if i put it to sleep, it wouldn't wake up and i would have to plug it back in to the computer to get the screen to show again (it could have just been slow to respond).
So, after dealing with the panic that my phone was defective, i decided to "restore" the phone. During the process, it asked if i wanted to restore from backup or "install as new" or something like that. thinking back to the nightmare activation period, i choose restore from backup. now, everything seems to be working ok, but when i try to send email, i get a "server doesn't recognize my email address" message. btw, i can receive email messages from my isp. i didn't have this problem before and can't help but wonder that something with that previous attempt to connect to that secure network is causing some problem...
i know this is a long message, but i tried to include all pertinant information in the hopes of someone being able to offer some suggestions. i guess my next stop will be the apple genius.
thanks.
phil
PowerBook G4 Mac OS X (10.4.2)

^ What he said. You can try changing the outgoing mail server to cwmx.com as well, just to see if that helps you out. If it does, it's most likely not connecting to the WiFi, rather it's using EDGE as that's an AT&T/Cingular (one entity?) server.

HP 4120 Lync Phone Network issues

Hello Lync community!
We have a 2013 deployment running HP 4120 desk phones. I'd like to see if anyone else is having similar problems to ours. First things first: HP Lync Edition phone is manufactured by SNOM. While support/warranty comes from HP the packaging
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to connect the workstations in the offices. The lights on the port would flash, but once you flipped the phone over and made a few calls the port would start acting up. On some phones the port would just go dead, on others it would come in and
out - causing endless frustration. You can typically fix the condition temporarily by unplugging and plugging back in the cable in the downstream/PC port. Needles to say these were sent back to HP for repair. By the end of 1st year about
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be addressed on the manufacturing side of things. Since then also learned that phones themselves can enter a state in which they remain powered on but claim no network availability. The phones are all powered via PoE - so they are connected, but
somehow they claim the lack of access to a network at an Ethernet/Level 2 level. A phone reboot fixes the problem. This makes us thing that the issue is not in wiring, but in some low level firmware on the phone - not the WinCE 6.0 the phone is
running - but maybe something else. Phones run the latest UC software available from Microsoft. We have some Polycom VVX phones in identical setup - those have no issues with the network.
Anyone seen this? Share your experience - let us know what you've done. We have no issues with phone provisioning, dropped calls or unexpected sign-outs. Lync farm running latest CU as well.

After writing the post above I did another experiment with the phone.
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the to the PCB. Put it back together - plugged in the network cable. Phone boots, asks me to sign in - as I start the process and begin handling the phone I get disconnected from the network.
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"The Network cable was not detected. Please check that your cable is connected to the network port and that you have a network connection."
In this state the lights on the network port are off - they are not blinking. So the PoE is delivered but the interface is down. Looking at the port status on the switch shows that PoE is "delivering" but the link status is "down".
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Microsoft dual SIM phone network issues

Hi - I recently bought Microsoft 535 dual SIM. I have two SIM's in the phone. Till now I have been unsuccessful in getting both SIM's work together. If one SIM has network the other SIM wouldn't. The way I get a particular SIM to get network connection is
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After writing the post above I did another experiment with the phone.
Took it apart to see if I can notice something obvious on the PCB - noting there - all is firmly attached and well soldered. Used a magnifying glass with high magnification to verify that there are no cracks in the solder where RJ-45 jack attaches
the to the PCB. Put it back together - plugged in the network cable. Phone boots, asks me to sign in - as I start the process and begin handling the phone I get disconnected from the network.
The error message that the phone shows:
"The Network cable was not detected. Please check that your cable is connected to the network port and that you have a network connection."
In this state the lights on the network port are off - they are not blinking. So the PoE is delivered but the interface is down. Looking at the port status on the switch shows that PoE is "delivering" but the link status is "down".
All you have to do is firmly press the network cable back into the phone and it starts working. Go figure what's at play.

Serious problem with the Q10 wiping out all my emails on all email accountson BB & Servers

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On my old BB's there was a thing called Blackberry Protection and I had it set up to back up all data everday. Now the Blackberry Protection on the Q10 and Z10 are for find your phone if you lose it. It no longer backs up your data. That is so stupid. If I still had that I would not have lost all my info.
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yes, me too. gave my device back to shop but really loved q10 and would like to buy again when problem is solved. lots of users are reporting about this problem but blackberry dont care.

Contacts Completely Wiped Out -- on iPhone and Computer!

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I thought I did them on itunes but they are not showing up there either. I wasn't on icloud prior to the update. I tried a restore through itunes and that didn't work. Have been going through the boards trying to find a solution but most answers are to the ios 5 update and are not working for me. I'm beginning to think that I am going to have to do them manually. I don't understand why it wiped out my regular contacts but not the facebook ones.

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Thanks
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I thought I did them on itunes but they are not showing up there either. I wasn't on icloud prior to the update. I tried a restore through itunes and that didn't work. Have been going through the boards trying to find a solution but most answers are to the ios 5 update and are not working for me. I'm beginning to think that I am going to have to do them manually. I don't understand why it wiped out my regular contacts but not the facebook ones.

Contacts wiped out on iphone 5 after ios 6 update, how do I restore.

Help, I stupidly installed the ios 6 update on my iphone 5 without researching it first and now my contacts (except for facebook contacts) got wiped out and my text messages do not tell me who they are coming from. Any ideas how to fix this?

I thought I did them on itunes but they are not showing up there either. I wasn't on icloud prior to the update. I tried a restore through itunes and that didn't work. Have been going through the boards trying to find a solution but most answers are to the ios 5 update and are not working for me. I'm beginning to think that I am going to have to do them manually. I don't understand why it wiped out my regular contacts but not the facebook ones.

I've just updated to 5.0 on my iphone and it's wiped out everything

I just updated my software to iS05 and it's wiped out everything on my phone and made me set up a new account as it didn't recognise I already had one. Now I have two accounts and only want one. If I want all my apps back it wants me to buy them again on my new account. Help.

Before you updated your phone, did you back it up? Your iTunes should have done that before you update it, so that once it finished, you could restore it back and retrieve all your apps and music. Also, it's important that you transfer your apps onto your itunes before updating, otherwise, you'll have to download them all over again, which can be a hassle. The plus side? Once you've purchased an app using your apple acc, you can download it again and again, with no added fees. Don't worry, it's totally free.
As for setting up a new acc, you should be able to restore it back once you sync your phone back and click 'restore'. So there really is no need to create a new one.

My phone said I needed to update my settings. when I did it wiped out all my contacts and photos. Help!!!

my phone said I needed to update my settings. when I did, it wiped out all my contacts and photos. HELP!

restore from backup http://support.apple.com/kb/HT1766

My contacts keep getting wiped out and i have to reset my origional settings. this has happened 6 times. they gave me a new phone and still happens!! now what?

I have had to reset all settings on my iphone 4 because my ablums and contacts keep getting wiped out. not all the contacts.. just the ones ive put in iin the last few months. this is irritating

a-singh wrote:
why dont you put all of your contacts on your sim card ? then if they do get wiped then you can transfer them from your sim to your phone but this is just a way to speed up the process
Not possible.
The iPhone does not save contact information on the sim card.

Phone wiped out date

hi guys,
i recently updated my torch software, though i never knew you had to back-up your phone before doing so, now all of my contacts and information has been wiped out. is there a way for me to get it back?
i have synced it before as i thought it would have backed it up.
help please

Hi and Welcome to the Forums!
Synchronizing (with, for example, Outlook) and backing up are two separate functions. The backup is useful for more quickly restoring your data to your BB after some event (e.g., upgrade). In fact, the upgrade process, depending on how you performed it, should have taken a backup on your PC (if you did the update via your PC). If so, then search your hard drive for files with IPD extension (*.IPD). If you find any, inspect the date/time of the files...the one created around the date/time you were doing the update would be useful as the source of restore:
KB23680How to back up and restore BlackBerry smartphone data using BlackBerry Desktop Software 6.0
Otherwise, if you are synchronizing with a desktop application (e.g., Outlook), you can configure that anew and your data will be pushed back onto your BB:
KB17022How to configure synchronization settings for BlackBerry Desktop Manager
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Email Settings Wiped Out on Regular Basis - Phone Network Issue?

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