Emails from websites are not being delivered

If I send an email from another personal account to my mac/icloud email address, it is delivered.  And I am still getting some unsolicited emails from vendor websites. But if I am on a website (for example a utility company site) and it says it will send an email to me (for example to reset a password, or to confirm an online purchase) I am not receiving those emails.  This has been the case for a few weeks now but for a while I thought I was just missing the emails as I get a lot usually on my mac/icloud account.  But I now realize there is a problem, since I only "apparently" received one email in total yesterday!  Typically I get more like 30.
Apple Support want a serial number to even log my problem - I don't have a serial number as this is not a hardware issue!
Thanks for your help.

please contact your mail provider about this deficiency in their SMTP servers error reporting. As the error originates with your mail provider, Thunderbird is only the messenger and can offer no more than it is given!

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