Emails generated by the Contact Form widgets are saying they are coming from me rather than the person who has generated the email?

Can I change the emails generated by the Contact Forms from saying that they are coming from me, to the address of the person that's actually generated the enquiry on the contact form? Or does this always automatically link back to my Creative Cloud account because thats how I'm hosting the websites?

Because they ARE coming from you (at least from your account)... this is the account the website is using to send the form to your email and this means that a user visiting your website can send you this email "EVEN" when they don't own an email account themselves.
No you can't legialy change the address to theirs... thats a big no no in most countrys but you can and should have a "contacts" field on your form that allows people to give you a email or phone number so that you can follow up.
p.s. many people make the mistake of trying to force email contacts in their forms and that offen turns people off using them if they MUST tell you the colour of their underware just to contact you about a sales offer or simple question then don't expect to get much feed-back from your forms.

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My Client is having a serious problem with the Contact Form Widget

My Client is having a serious problem with the Contact Form Widget that I can not figure out how to correct.
I created a website for a client and inserted a Contact Form widget on their 'Contact Us' page. Whenever anyone uses the form, the e-mail my client receive shows my e-mail address as the sender. So, when they 'reply' to the e-mail, the reply is sent to me and not the person who sent the original message. This creates a major problem in that I get barraged with e-mail replies while my client's potential customers go without a response.
When I look at 'Site Manager > System E-Mails > Workflow Information > E-mail From Address' on the site's Admin Console, it shows my e-mail information. Is this is what needs to be changed? If it is, what needs to be placed in that field so that the e-mail my client receives shows the senders e-mail information in the 'From' field. My client wants to be able to click reply and have the message sent to the right party. They would be very upset if they have to cut and past the senders e-mail address from the body text on every contact they receive.
Their feeling is that if I can't find a way to make the contact form work the way it should, then it's useless to them.
Can anyone help me figure this out? I really don't want to disappoint my first client.

Are you on a plan that has the CRM feature that stores your customers' data? If so, the idea of the contact form is that you'll receive a notification that there's been an inquiry filled out on your contact form and there should be a link in that email notification that leads to the "Case" that was created when that customer filled out a contact form. You can click that link and visit the case for that customer in your BC site and reply to them from there so that all of the correspondence is logged in the CRM for safe-keeping and for your records.
If your client finds this is too much work to login to BC to reply every time, then you should check to see if you have the "Customer Service Ticketing" feature on your hosting plan. This is a feature where you create a dedicated email account (like [email protected]) and the BC system will automatically login to that email account and pull any emails in that inbox and convert them to a customer case for the sender of the email and then it will send out a notification via email to any of the BC Admin users you delegate as "Customer Service Agents". Since the CST integrates with the BC CRM it lets you reply directly within the email-- but when you reply it will be going to that same email address dedicated to the CST but once the CST service checks your email again and sees that you replied to this inquiry it will log your reply against the customer's case and sends your reply via email back to them so that all the correspondance gets logged on BC's CRM but you can still reply via email.
There's no way to use the default web forms to update the "From" or "Reply-To" address.. it must come from an approved email address to avoid spam issues. On most web services you cannot change the "from" address anyway but usually you can at least specify the "Reply-To" address so that when someone hits "reply" in their email client it will reply to whoever you setup as the "Reply-To" address.
Here's some more information about CST: http://kb.worldsecuresystems.com/kb/customer-service-ticketing.html?bc-partner
I don't think the CST feature is in the webMarketing BC plan-- I think it's only in the webCommerce plan so if you have less than an webCommerce plan you have to tell your client to reply through BC by clicking the link in the notification they get. You can justify it by saying its one or two more steps but it keeps the entire convo on record in their CRM for easy referral later.

Which system does Muse use to make the contact form widget work?

Hello,
I am a graphic designer working with a coder to create a new website using Muse. My coder has asked me which system does Muse use to make the contact form widget work. Looking at the page code it looks like ASP dot net and when the user clicks the button the form data is sent to a script called “FormProcessv2.aspx”. If this is the case which version? (e.g. ASP 1.0 or 2.0 or 3.0) Does Muse use “dot net” or “.NET” or similar in the documentation? If so then does it say which version (e.g. 1.0 or 2.0)?
Can anyone help me with these questions?
Many Thanks
Emma

It's unclear what page URL/code you're looking at? Muse does not use ASP. Muse uses PHP for form processing and relies on PHP sendMail to send the form information as an e-mail.

I can't access my gmail or hotmail on my phone. I had to change the passwords on the computer today. I went in through settings on my phone and changed the passwords but it still says they are incorrect. How can I fix this???

I can't access my gmail or hotmail on my phone. I had to change the passwords on the computer today. I went in through settings on my phone and changed the passwords but it still says they are incorrect. How can I fix this???

For gmail you could try unlocking your account here: https://accounts.google.com/b/0/DisplayUnlockCaptcha. Don't know about hotmail.

Please tell me the way to find the person who has booked the conferenceroom

HI All,
When i am trying to book a conference room. it was showing the status a s busy in zimbra.But i am not able to find the person who has booked the room ?? how do i know the person who has booked teh conference room??if i can know that person i can negiotate with him abt the room.
please tell me the way to find the person who has booked teh conference room ?????
Thanks in advance
Venugopal

Hi Venugopal,
If you add approvers using beekeeper for that resource AND that you use Outlook, you can see who is 'in charge' of that resource, ie the person that will hand over the keys to that room when you need them. That person is the only one who may be able to tell you who has booked the resource, you can then go and 'negociate' ;o)
In Zimbra (1.5.1.5) you can't see the contacts..
hth
David

Make the e-Mail field on the contact form widget optional.

Hey there! While browsing the support forums I came upon this topic here, because I was having a similar issue.
Before developing the suggestion, here you have the website with the form, as we currently have it: http://awake-gaming.com/join-us.html
The form I inserted was not only a contact form, but also a joining form. When submitted, the website calls to Discourse's (the board software we use over at http://forums.awake-gaming.com/) API via an ajax code and so a Bot creates a thread with the information introduced in the forums.
Simply put: Submit -> Code calls to API -> Bot creates thread using the input parameters on the form.
So, what if we don't want the applicant to publish his e-mail? We didn't want the mail to be submitted at all, yet Muse didn't allow us to delete that field nor hide it. In our case "fixing" this hasn't been that much of a pain, as we simply deleted the event listener. But we know how to code. What about people who don't?
Quoting the staff answer on the topic I originally refer to: "Email is the unique identifier and required to create a customer record in the CRM in Business catalyst." But there are people who don't use Catalyst at all. Or am I wrong? Is my site (awake-gaming.com) related to Catalyst at all? I understand it might be necessary for websites hosted on catalyst, but in cases like ours?
That's why I'm requesting the e-mail field on the form to be optional.
Hope you had a good read, and thank you for sticking until the end
PS. Opinions about the AWAKE website design are greatly appreciated.

This will be very helpful.

I receive emails from Sparklebox in the UK. Suddenly recently they are saying they are from Hugs and Cookies which is a recipe site in the USA. How do I change?

Sparklebox is an educational resource site in the UK. I receive emails from them regularly.
Suddenly a couple of weeks ago they started arriving stating that they are from Hugs and Cookies XOXO which a recipe site in the USA which I subscribe to.
Can it please be changed back to reveal that they are from Sparklebox and not Hugs and Cookies XOXO?

Sorry if you think the complaints about not being able to see your question are dumb. But it makes it very difficult and after complaining for over a year my frustration is very high.
As for deleting the entry in your address book for Hugs and Cookies, it is nothing of the sort. Thunderbird uses your address book display name preferences to populate the from list.
Of the last 100 people that came here complaining that mail from one person was actually from another. Their address book entry for that person was the issue in probably 99 of them.

HT5312 i am trying to make a download in itunes and everytime i try to download it asks for my security questions. i answer the questions with the correct answers but it says they are incorrect, what is the problem?

i am not able to get there because the questions keep popping up

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(101210)

Every time i try to sync my iphone 4s to my itunes to get the tones to sync it says they are syncing but do not show up on my iphone

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had to restore my ipod, most apps have gone back on with no probs but three of them saying incompatible can anyone help please

Hi Skydiver119
Thank you so much for taking the time to reply to my problem.
Yes the purchases were made though my apple id.
I have looked at a few other questions on this topic and I have read that the app data is stored in the backup file but the apps themselves need to be synced back onto the ipad. Someome has mentioned right clicking on sync my ipad but I don't know where to find that to right click on!! Lol.
Again, I really appreciate your time and if by any chance you know where I can 'right click' I would really appreciate you letting me know as I can't get my ipad to sync with my pc at all, although it is being picked up in itunes and it has backed up to itunes okay. GGrrr. Maybe I have something wrong in the settings which is not making them compatible?

How can I set two different emails in only one contact form?

How can I set two different emails in only one contact form?

To enter multiple email address with the Contact Form Widgets:
Click the Options icon for the selected widget, then
In the Email to box, enter multiple emails by delimiting them with a semi-colon. For example: [email protected];[email protected]
Cari

Check mark with contact form widget?

Hello .
Is it possible to make a check mark, where I can f.x. write "I have read and accept...." with the contact form widget in Muse?
- Svend

Hi Svend,
This is not possible with the forms given in Muse. However, if you host your site on Business Catalyst, you can create such a field using BC webform builder. You can create the form in BC and add it to your Muse site using the Insert HTML feature.
Regards,
Aish

Supposedly people are not receiving my texts. (says undeliverable) my daughter says they are coming from my email to her?? could i have possibly clicked something in error where i am sending via the wrong messages? is anyone able to assist?

Ive been sending messages on my iphone 5s fine until about a week or two ago. now people are saying they are getting "message undeliverable" when sending me a message. (even when I send and go back to check, I don't even see the text I sent there) I may have accidently clicked something to change the way I send my messages. Any suggestions?

I know that one does, but should the SMS be turned off or on? Something had to have accidently been changed when I was going through it. ??

All contacts saying they are not available

I cant understand why people are saying they are offline when I am sure they are on line. I am abroad and used it once but when I purchased the internet skype will not work correctly but I can still get on the internet so I know thats working. Any ideas?

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Oh my gosh I had the EXACT same problem, and for ages I couldn't figure out how to fix it until today. Here's what I did:
First I went onto my computer, opened itunes, and un-installed tumblr, vine and kik. These were the apps I was having problems with (it said I had them on my phone but, like you, they didn't show).
Then I went to the itunes store, searched for each one, and it said I could update them so I did (just FYI: for tumblr a window popped up saying "please click ok to confirm you are 17 years or older", so I did that also)
When I went back to my phone and tried installing them again (still on my computer), it worked!
I hope this helps, because it was incredibly frustrating. Good luck!

Emails generated by the Contact Form widgets are saying they are coming from me rather than the person who has generated the email?

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