Embedded video  only plays once

I have created a PDF from a Word document. I am now at embedding videos (MP4). I am using the advanced option to play the videos in a floating window. When I play them back on the host computer it works fine. I can start a video, activate the controls and close the window, then restart and the video and it re-runs OK. However when I save the file and try and run it on another computer (without the full Acrobat) the video runs fine the first time, but when you rerun it it pops up in a blank window. If you click on the window boundary and drag it the video suddenly appears, but it will not appear as it should just by clicking the link on the PDF. Any suggestions?
PS I have just noticed that another large PDF file was open in a separate window, closing this appaers to have fixed it, but I dont think this behavior should happen.

Sounds like an issue with your display driver - video playback targets the driver directly, and some combinations of graphics card and display driver don't like more than one application hooking the video buffer at the same time.
Please log a bug report with complete information about your hardware (graphics card, display setup, driver versions, OS, etc.) - although I don't believe it's an Acrobat bug, it will help engineering to nail down what's causing it.

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