Empty report returned from WEBI and Crystal report when using external hier

Hi,
WEBI and Crystal report build from BEX query returned empty report when we used external hierarchy 0PROFIT_CTR.  In BEX we don't have any problems with it.
No authority check is perfomed on the hierarchy when we start the report in WEBI/Crystal. Only check on the hierarchy is performed when the root authorization is assigned to the user

We using BO4  SP12

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