Empty ZENworks Window(NAL) upon login-April 2013 follow-up

I know this is from an older post back on April 9, 2013, but I am still experiencing the same issue. I have troubleshooted this to no end since then, but have not come up with a solution yet. Since the original post, I have upgraded my ZENworks servers to 11.2.3a and have done the same on my clients. Sometimes the only solution I can find is to uninstall and re-install the ZENworks agent. I can't seem to find what is causing this as the issue is sporadic and not occurring everywhere.
Any ideas? I have copied the original post below.
Thanks.
Scott
There is a cache corruption issue that I am also experiencing that I believe
MU2 and now 3a resolves. I have had to do exactly what you are doing.
waiting for the early adapters to shake out the current SP before I install.
"sleonard24" wrote in message
news:[email protected]..
I am having periodic issues in which users report that the ZENworks
Application Window is empty upon login. The bundles are shortcuts to run
..exe files that are installed on the workstations, web url shortcuts,
shortcuts to run .exe files on a network server. These bundles will not
show up when there are or are not requirements for the bundle and does
not depend on the user that logs in. I have the shortcut for the
ZENworks Application Window in the "Startup" folder for all user in
WinXP and in the c:\programdata\microsoft\windows\start
menu\programs\startup .
What I have found that works to get the applications to re-appear for
the users is to re-register the computer with - zac reg -g
https://servername .
The particulars:
ZENworks version-11 sp2
ZENworks servers - four(4) primary servers; Windows 2008R2 sp1
ZENworks database - Windows 2008R2 sp1; SQL 2008R2 sp2
workstation OS - Windows 7 or WindowsXP
Windows 2008R2 AD domain
Any thoughts on why this happens?
Thank you.
Scott

sleonard24 wrote:
> I know this is from an older post back on April 9, 2013, but I am
> still experiencing the same issue. I have troubleshooted this to no
> end since then, but have not come up with a solution yet. Since the
> original post, I have upgraded my ZENworks servers to 11.2.3a and
> have done the same on my clients. Sometimes the only solution I can
> find is to uninstall and re-install the the ZENworks agent. I can't
> seem to find what is causing this as the issue is sporadic and not
> occurring everywhere.
This sounds like it could be the problem we had with earlier ZCM
versions that the local db cache would get corrupt in the ZEN agent,
causing the machine to appear as if it's unmanaged. To help identify
if you might still be experiencing this, the next time this happens
would you do a zac cc followed by a zac ref on the machine and see if
the bundles come back?
Your world is on the move. http://www.novell.com/mobility/
We know what your world looks like. http://www.novell.com/yourworld/

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>>>
From: Adam Shailes<[email protected]>
To:novell.support.zenworks.endpoint-security-management
Date: 5/21/2009 8:44 AM
Subject: ZESM Client XP3 Zenworks 7 NAL
We've experiencing issues since deployment of the ZESM client onto a clean
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anyone has seen this issue or had any ideas. This is service affecting.
On the SR it has our .sen and some debugging information from ZESM and NAL.
Regards
Adam

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Hi,
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About the environment
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XP with SP3 local user with ADSL modem = 45 secs
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01/31/2011 08:57:02:062
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01/31/2011 09:00:16:187 CheckIfSpecialGroupPolicyRunIsRequired entered.
01/31/2011 09:00:16:187 CheckIfSpecialGroupPolicyRunIsRequired returning TRUE
01/31/2011 09:00:16:187 Calling WMGRPPOL in cleanup situation
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01/31/2011 09:00:16:187 szHelperName returned: WMPOLHLP.DLL
01/31/2011 09:00:16:187 szHelperName returned: WMPRTNT.DLL
01/31/2011 09:00:16:187 szHelperName returned: WMUSPOL.DLL
01/31/2011 09:00:16:187 szHelperName returned: WMGRPPOL.DLL
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USERENV(400.404) 08:57:02:062 ================================================== =======
USERENV(400.404) 08:57:02:062 LoadUserProfile: Entering, hToken = <0x998>, lpProfileInfo = 0x6ea18
USERENV(400.404) 08:57:02:062 LoadUserProfile: lpProfileInfo->dwFlags = <0x1>
USERENV(400.404) 08:57:02:062 LoadUserProfile: lpProfileInfo->lpUserName = <USERNAME>
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USERENV(400.404) 08:57:02:062 In LoadUserProfileP
USERENV(400.404) 08:57:02:062 ================================================== =======
USERENV(400.404) 08:57:02:062 LoadUserProfile: Entering, hToken = <0x998>, lpProfileInfo = 0x6ea18
USERENV(400.404) 08:57:02:062 LoadUserProfile: lpProfileInfo->dwFlags = <0x1>
USERENV(400.404) 08:57:02:062 LoadUserProfile: lpProfileInfo->lpUserName = <USERNAME>
USERENV(400.404) 08:57:02:062 LoadUserProfile: lpProfileInfo->lpProfilePath = <\\SERVER\VOL1\Users\USERNAME\Windows NT 5.1 Workstation Profile>
USERENV(400.404) 08:57:02:062 LoadUserProfile: NULL default profile path
USERENV(400.404) 08:57:02:062 LoadUserProfile: NULL server name
USERENV(400.404) 08:57:02:062 LoadUserProfile: User sid: S-1-5-21-77328758-3310200150-3344791982-1022
USERENV(400.404) 08:57:02:062 CSyncManager::EnterLock <S-1-5-21-77328758-3310200150-3344791982-1022>
USERENV(400.404) 08:57:02:062 CSyncManager::EnterLock: No existing entry found
USERENV(400.404) 08:57:02:062 CSyncManager::EnterLock: New entry created
USERENV(400.404) 08:57:02:062 CHashTable::HashAdd: S-1-5-21-77328758-3310200150-3344791982-1022 added in bucket 21
USERENV(400.404) 08:57:02:062 LoadUserProfile: Wait succeeded. In critical section.
USERENV(400.404) 08:57:02:078 LoadUserProfile: Expanded profile path is \\SERVER\VOL1\Users\USERNAME\Windows NT 5.1 Workstation Profile
USERENV(400.404) 08:57:02:078 ParseProfilePath: Entering, lpProfilePath = <\\SERVER\VOL1\Users\USERNAME\Windows NT 5.1 Workstation Profile>
USERENV(400.404) 08:57:02:078 CheckXForestLogon: checking x-forest logon, user handle = 2456
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USERENV(400.404) 08:57:14:093 AbleToBypassCSC: Try to bypass CSC
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USERENV(4ec.ca0) 08:57:42:828 GetUserDNSDomainName: Computer is running standalone. No DNS domain name available.
USERENV(400.404) 09:00:16:000 ParseProfilePath: CSC bypassed failed. Ignoring Roaming profile path
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OK, I'm out of Ideas.
I was hoping for something much bigger :>
You may want to post in the MS Forums in regards to the Timeout in that
part.
I would not mention ZCM or Client32 as that will just cause pushback.
In short, there appears to be a long timeout for the redirected profile
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On 2/1/2011 4:06 PM, nathan cook wrote:
>
> craig_wilson;2070716 Wrote:
>> As a Test, Could you disable the "Workstation" Service on the Device?
>> There is a Change the MS Client is trying to pull the Profile from
>> there
>> as well.
>>
>> If this "Test" works, we can try and think of a real solution.
>
> Thanks Craig, just tried that and it took 10 secs off the time.
>
>
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner
Novell does not officially monitor these forums.
Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.

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[DEBUG] [10/19/2011 07:16:09.963] [1560] [ZenworksWindowsService] [10] [] [ConnectMan] [] [ Adding IP address: 172.16.0.37] [] []
[DEBUG] [10/19/2011 07:16:09.973] [1560] [ZenworksWindowsService] [10] [] [ConnectMan] [] [ Adding IP Uri https://172.16.0.37/zenworks-registration/registration status: Unknown] [] []
[DEBUG] [10/19/2011 07:16:09.973] [1560] [ZenworksWindowsService] [10] [] [ConnectMan] [] [ Pinging location: https://172.16.0.37/zenworks-registration/registration] [] []
any ideas why most days it is trying to reregister??
Thanks

Lost Registration is something that I used to see now and then, but seem
quite uncommon now on current code, though I dont recall any specific
bug/fix.
Below are a couple of scripts that can be called from login scripts to
address a couple different registration issues.
Script to Fix Duplicate GUIDs.
================================================== ============================================
@echo on
FOR /F "tokens=*" %%A IN ('type "%zenworks_home%\conf\deviceguid" ^|
find /i /c "57228a9d13075b4ab0fedcd55d4b5d6c"') DO SET act=%%A
if %act% == 0 goto :nothing
zac reg -g -u administrator -p secret http://192.168.1.111
exit
:nothing
================================================== =============================================
Script to Fix Unregistered Devices
================================================== ===========================
@echo off
FOR /F "tokens=*" %%A IN ('zac zc -l ^| find /i /c "Role:
CONFIGURATION"') DO SET act=%%A
if %act% == 0 goto :zacreg
exit
:zacreg
zac reg -g -u administrator -p secret http://192.168.1.111
================================================== ============================================
On 10/25/2011 11:06 PM, wcc admin wrote:
>
> Hey all,
>
> Running ZCM server 10.3.2 and agent version 10.3.2.41992
> Bundle Management 10.3.2.1088
> Content Distribution point 10.3.2.948
> Image Management 10.3.2.335
> Inventory Management 10.3.2.647
> Policy Management 10.3.2.7941
> Remote Management 10.3.2.893
> User Management 10.3.2.948
>
> Our zenworks window on various windows 7 32bit SP1 devices keeps going
> blank (drops off the zone If we re-register the machine, it works again
> but this keeps happening across random devices, both desktops and
> laptops
>
> The laptops use wireless most of the time but occasionally use ethernet
> connections too. our DHCP leases are for 1 day
>
> I had a look through the logs and the logs give this message most
> days:
>
> [DEBUG] [10/19/2011 07:16:09.953] [1560] [ZenworksWindowsService] [10]
> [] [ZMD] [] [Looking for Capability: registration] [] []
> [DEBUG] [10/19/2011 07:16:09.953] [1560] [ZenworksWindowsService] [10]
> [] [ZMD] [] [Capability: registration] [] []
> [DEBUG] [10/19/2011 07:16:09.953] [1560] [ZenworksWindowsService] [10]
> [] [ConnectMan] [] [FindFirstContent()] [] []
> [DEBUG] [10/19/2011 07:16:09.953] [1560] [ZenworksWindowsService] [10]
> [] [ConnectMan] [] [ ] [] []
> [DEBUG] [10/19/2011 07:16:09.953] [1560] [ZenworksWindowsService] [10]
> [] [ConnectMan] [] [ ] [] []
> [DEBUG] [10/19/2011 07:16:09.953] [1560] [ZenworksWindowsService] [10]
> [] [ConnectMan] [] [ Could not find host: zenworks.<removed>] [] []
> [DEBUG] [10/19/2011 07:16:09.963] [1560] [ZenworksWindowsService] [10]
> [] [ConnectMan] [] [Trying to locate source location:
> https://zenworks.<removed>/zenworks-registration/registration] [] []
> [DEBUG] [10/19/2011 07:16:09.963] [1560] [ZenworksWindowsService] [10]
> [] [ConnectMan] [] [ Host name to resolve: zenworks.<removed>] [] []
> [DEBUG] [10/19/2011 07:16:09.963] [1560] [ZenworksWindowsService] [10]
> [] [ConnectMan] [] [ Adding host: zenworks.<removed>, status: Unknown]
> [] []
> [DEBUG] [10/19/2011 07:16:09.963] [1560] [ZenworksWindowsService] [10]
> [] [ConnectMan] [] [ Host: zenworks.<removed>, IP address:
> 172.16.0.37] [] []
> [DEBUG] [10/19/2011 07:16:09.963] [1560] [ZenworksWindowsService] [10]
> [] [ConnectMan] [] [ Adding IP address: 172.16.0.37] [] []
> [DEBUG] [10/19/2011 07:16:09.973] [1560] [ZenworksWindowsService] [10]
> [] [ConnectMan] [] [ Adding IP Uri
> https://172.16.0.37/zenworks-registration/registration status: Unknown]
> [] []
> [DEBUG] [10/19/2011 07:16:09.973] [1560] [ZenworksWindowsService] [10]
> [] [ConnectMan] [] [ Pinging location:
> https://172.16.0.37/zenworks-registration/registration] [] []
>
> any ideas why most days it is trying to reregister??
>
> Thanks
>
>
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner
Novell does not officially monitor these forums.
Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.

ZENworks window logout and apps disappearing

We are experiencing an issue with our ZENworks window logging out and losing a number of available icons.
The ZCM Server (10.3.3) was restarted on Friday night to try to resolve an issue where the content of any newly created bundles was not replicating to the primary server correctly, resulting in a status of Unavailable.
The restart has fixed that problem, however this morning (Monday), we are experiencing an issue where a number of icons in the ZENworks window are disappearing and we have to re-login to ZENworks to bring them back.
This has occurred on my machine at least twice this morning.
Can anyone shed any light on this behaviour?
Cheers

The issue appears to be affecting all workstations, so my guess is that the problem is server side.
I have enabled debugging on my own system, and will examine the log next time it occurs.

When I opened iphoto this morning all my photos since April 2013 are gone. My desktop picture is still current but I can't find my pictures.

When I opened iphoto this morning all my photos since April 2013 are gone. My desktop picture is still current but I can't find my pictures.

Apply the two fixes below in order as needed:
Fix #1
1 - launch iPhoto with the Command+Option keys held down and rebuild the library.
iPhoto 8 (09) and earlier- run the options indicated
iPhoto 9 (11) and later- run Option #4 to rebuild the database
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager (iPhoto 8 or earlier or IPhoto 11 and later) and launch.
2 - click on the Add Library button and select the library you want to add in the selection window..
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the
File ➙ Rebuild Library (iPhoto 8 or earlier)
or
Library ➙ Rebuild Library (iPhoto 9 or later)
menu option to rebuild the library. Select the checkbox to include orphaned photos.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.

Migrate from Zenworks Windows Policies to AD Group Policies

Untill now we have been using Zenworks Windows policies to configure some settings.
We have now migrated to an AD Domain and start to use Domain Group Policies.
We have recreated a few policies in the AD, but they are not getting applied to our clients.
What is the correct way to migrate from the one to the other?

This is likely due to a VERY DUMB default IE GPO settings.
By Default, IE GPO settings never reapply.
Try changing your AD IE GPO to tell it to always apply the IE settings.
See - http://www.novell.com/support/kb/doc.php?id=7008026
On 2/27/2013 3:56 AM, Quinky wrote:
>
> Okay, I understand that.
> I've disabled one policy and recreated it in AD.
> But this policy does not get applied.
> It's a policy that sets some IE settings (Only User configuration).
> But when I run a gpupdate /force and a gpresult on a workstation, it
> only states that Local User Policies are applied (a.k.a. the zenworks
> ones).
>
>
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner
Novell does not officially monitor these forums.
Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.

Good afternoon.I have a computer with W Vista 8, Windows office home and business 2013. I recently tried to install Photoshop Elements by CD with serial number but on the desktop appears the following message: error 1 (configuration problem) try to uninst

What's error 1 in adobe photoshop elements configuration? I have a computer with W Vista 8, Windows office home and business 2013. I recently tried to install Photoshop Elements by CD with serial number but on the desktop appears the following message: error 1 (configuration problem) try to uninstall and reinstall. I have done this but the message continues to appear

You haven't mentioned which version of PSE. If it is PSE 13, that requires a minimum of windows 7.

Empty ZENworks Window(NAL) upon login-April 2013 follow-up

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