Encore CS3 - Hangs While Transcoding.

Hello all,
Thanks for your time reading over this issue I am experiencing with Adobe Encore CS3 (ver 3.01.008).
I have had an intermittent problem with Encore for a long time, involving the transcoding process. The only way I have been able to get over this hurdle is to use a friend's machine for the 'building process' in Encore CS4. But, I have faith that Encore CS3 isn't a waste of a product, and would love to have this issue fixed.
I am currently producing a dual-layer DVD, that will host up to 42 timelines. I can successfully plan the entire project, linking menus to links, links to timelines etc. The only issue I encounter is when I transcode all of my assets before building the DVD disc. I am able to transcode about 80% of my assets successfully - after that - Encore will cease to carry out the transcoding process as it should.
For example, after transcoding about 80% of all the assets, Encore will start transcoding one more asset, transcoding it's video and audio streams, but then ceases to 'import' it back into the project as a transcoded asset. It will simply 'hang' on the 'importing' process. I have tried encoding single untranscoded assets since this issue arose, but each individual, remaining, untranscoded asset will hang (ie, does not show any activity in Task Manager in either CPU usage, or Memory usage) while 'importing' in the transcoding process.
Any help would be hugely appreciated, and I will try to provide you with as much information as possible to assist me.
I am currently running on:
Win7 x64 RC1 (This issue has also happened to me in Vista x64)
Athlon X2 64 3800+ 2.0Ghz
2GB DDR400 << (I understand this is a very little amount of memory in comparison to what most users will have, but I have been able to create other large Encore CS3 projects in the past just fine. I believe that my issue as stated above is not caused by my hardware configuration)
Four HDDs, each with at least 200GB free on each
No, I do not have Nero on my machine, and any previous installations have been clean-sweeped off the machine using Nero's CleanSweep tool.
I am also running Encore CS3 in administrator mode.
Cheers, thanks again for your time.
- Andrew

Andrew,
Though it sounds too late to help with Encore, there are a couple of things to think about. That 80% Transcoding issue throws up a few possibilities to me:
1.) heat buildup in the CPU - Transcoding is very CPU intensive
2.) power supply not up to the task, or going bad
3.) HDD filling up to a critical point - that slowdown and then hang could be a sign of this, as HDD's loose a good deal of their efficiency near the 75% full point, and will shut down, as 100% is approached.
4.) something in the Project at about that point?
5.) something else entirely
Good luck, and happy authoring, regardless of which program you use.
Hunt

Similar Messages

Encore CS3 Freezes when Transcoding

I opened an older DVD menu that was made in Encore CS2. I made some changes to it cleaned up orphan timeline and dead links and added audio to menu. When I tried to export it to DVD it freezes when transcoding and locks my work station. I've done this several times on CS2 but this is the first time I have done this in CS3 and I get this problem. I tried transcoding seperately and my PC still freezes. The encore preview menue is great. Does the program only transcode AVI or does it do AVI and MP3. I really dont understand fully what it does when transcoding because either it didn't do this in CS2 or it did but it was flawless so I paid it know attention. Any assistance would be great.
Charles Mosley
[email protected]

Problem Specification: Encore CS3 Freezes when Transcoding
1) I copy the txt of this guy coz my problem is more or less alike and he uses the proper technical words to explain the problem. But i'm glad you take time to read every mails.
2)I've got a Dual core 3.7GHz, 2G RAM Dual Channel, graphics card Nvidia6600TD 128VRAM & 250G HDD,
3)Problems...
- I edit a sequence duration 2Hr04min in Avid Express Pro HD 5.6.3 and Export it in Quicktime ref. I work wid Encore 2.0
- I use Procoder3 to creat both .m2p & .m2v authoring files. Here i got 2 files of aprox 4.5G each making it around 9G & 8G
- Using the .m2p files After creating the menue etc, i put it to burn but transcoding process freezes at 1/4 of the process. i try transcoding while file still in the project tab but it freezes at 1/4 again.
- Using the .m2v file the problem occur as with the .m2p files...
- I tried directly with the quicktime ref. Here it can't even trancode the Ref file!!! I tried transcoding it while still in the project but this option is DISABLED from the right-click menu.
- I created a new project an started anew for each of the 3 options but same problem.
What to do?
My RAM is perfectly ok, where lies the prob?
I've been trying to find out the prob since 10Days!! I should have submit this job monday last...
Plz Help...
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Encore and Premiere CS3 hanging while opening - EMERGENCY

I try opening Premiere or Encore on my Mac they just hang while opening ANY project file that is dated before today. I can make a new project, save it and open it...but any project made before today freezes both programs. They start loading the project and then it just hangs, with the colored wheel staying on screen until Force Quit is used. I have months of work done on this project and am literally 2-3 days away from completion, and backup projects won`t load either. I need some serious help on getting this resolved before I lose my mind and seriously contemplate quitting film altogether.
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One thing to try... create a new project and then import the old project into the new project
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http://ppro.wikia.com/wiki/Troubleshooting

Encore CS3 - Hangs and import problems with menus and avi footage with audio tracks present.

I'm trying to import some footage files in .avi format into Encore CS3 and am having several problems.
In what follows when I say "crash" I mean Encore quits with a standard Windows error. When I say "hang" I mean Encore does not quit but rather becomes an unresponsive process that must be killed manually using Windows Task Manager.
My System:
WinXP Pro SP2
2.93 GHz Intel Celeron CPU - single core
Intel PERL mobo
3GB 400MHz RAM
NVidia 7800GS video
I mention these specs however I am not experiencing any hardware
related bugs or issues (like out of memory or video driver crashes
etc) when using any CS3 app.
The footage files (as reported by GSpot) and problems I am seeing. In all cases GSpot reports that I have the appropriate codec installed:
footage1.avi - Dx50 XVid 1.0.3, Dolby AC3 48kHz 192kb/s, 716834 KB
Attempting to import as timeline causes Encore CS3 to hang.
Importing as an Asset allows it to import but when I try to click
on it in the project windown to add it to a new empty timeline,
Encore hangs. It plays fine in Windows Media Player.
footage2.avi - Dx50 XVid 1.0.3, MPEG-1 Layer 3 48kHz 128kb/s, 718302 KB
Imports fine as either a timeline or asset but no audio track comes
with it, even though there is an audio track in the footage. It plays
fine in Windows Media Player. Video imports perfectly, just no audio.
footage3.avi - Dx50 XVid 1.0.3, MPEG1-Layer3 48kHz 112kb/s, 717606 KB
Imports fine as either a timeline or asset but no audio track comes
with it, even though there is an audio track in the footage. It plays
fine in Windows Media Player. Video imports perfectly, just no
audio. I tried converting this one using AVS to both MPEG3 and DivX,
each using MPEG1-Layer3 44kHz 192kb/s audio, and got the same issue
upon importing into Encore CS3. I also loaded it into Camtasia
Studio and it looked fine over there. The audio was present and I
was able to export it as a .WAV file. When I tried looking at the
file in Soundbooth CS3, there was no audio track or, more
accurately, the audio track was a flat line.
By way of comparison these are importing perfectly:
footage4.avi - XVID XviD 1.1.0 Beta2, MPEG1-Layer3 48kHz 189kb/s Two mono
channels LAME3.96r, 717436 KB.
footage5.avi - XVID XviD 1.1.0 Final, Dolby AC3 48kHz 448kb/s Six
channels (3/2 .1), 716418 KB.
footage6.avi - XVID XviD 1.1.0 Final, Dolby AC3 48kHz 448kb/s Six
channels (3/2 .1), 716418 KB.
footage7.avi - XVID XviD 1.0.3, Dolby AC3 48kHz 448kb/s 6 channels
(3/2 .1), 717502 KB
footage8.avi - XVID XviD 1.0.3, Dolby AC3 48kHz 448kb/s 6 channels
(3/2 .1), 717180 KB
footage9.avi - XVID XviD 1.1.2 Final, Dolby AC3 48kHz 448kb/s 6 channels
(3/2 .1), 2291904 KB
Although this one imported & transcoded correctly, when I went to
build it to a DVD image file I got some strange errors during the
"planning video" stage that prevented the process from completing.
Unfortunately I neglected to write down the error message I recieved
which read like quite nonsensical babble to me, and I have since
deleted the project folder. I remember it was not a memory or
display related error and it included a timestamp where the error
was happening. I played the footage in the preview panel thru the
identified timestamp but it previewed perfectly without even a
jitter in either the video or audio. Took forever to transcode so I
doubt I'll be doing this one again anytime soon.
Another issue I am having is with the motion menus. I burned a DVD and it does not load correctly in one of my DVD players (a Sony rdr-gx330 recorder/player). It appears to take extra time to recognize the disk, the startup (first-play) menu does not show automatically, and I must press the Main Menu button on the

Another issue I am having is with the motion menus. I burned a DVD and it does not load correctly in one of my DVD players (a Sony rdr-gx330 recorder/player). It appears to take extra time to recognize the disk, the startup (first-play) menu does not show automatically, and I must press the Main Menu button on the remote control to make it appear. Other than that it seems to play ok in that player. Also tested it in 2 other DVD players (a Panasonic and Zenith) and it worked just fine like it's supposed to in them. Also plays perfectly in my computer's DVD player/burner using Windows Media Player v10. I tried burning to Memorex +RW single-layer single-sided disks at 6, 7, & 8Mbps project settings but got the exact same result every time.
Encore CS3 crashes fairly often during authoring, particularly during imports, and when I go to edit things like calling up a timeline in the timeline panel, dragging footage into an existing timeline, or changing button links in a menu etc.. I have also experienced seemingly random hangs even more often, probably 5 or 6 times as often as a crash. Saving the project after every little change I make, then closing and restarting Encore allows me to make progress albeit at a significantly reduced workflow rate. Accessing Photoshop from Encore appears to be working flawlessly so far aside from the slow load times. Encore hangs sometimes during video transcoding, repeat the process and it works ok. If I try to import a menu from the library after importing my footage files, Encore hangs trying to import it either at the 50% mark or the 99% mark (it varies even with the same exact menu selected from the library). If I import the menu first and the footage after, then no problems. Also trying to render motion menus after importing footage causes Encore to hang, render before footage import and everything works ok. Interestingly enough, previewing my project in Encore's monitor or preview panels works perfectly even in High quality mode -- in fact it operates quite smoothly in comparison to other apps I have tried. Although those footage files that had missing audio tracks on import obviously played silently, I have yet to experience a hang or crash during a preview or when scrubbing through a timeline in the monitor panel.
The last problem I've seen is with the project cache files. It doesn't always get rid of cache files when stuff is deleted from the project. I was working on one project and surprisingly ran out of disk space. When I tracked it down I found that there were some two dozen copies of a footage file I had repeatedly imported and deleted from the project still sitting in the cache folder. The file was an avi about 2GB so it was taking up some 40 GB of disk space for stuff that was no longer in the project. I tried shutting down Encore and manually deleting all the cache files, and that worked for most of them, but there was one 2GB file that kept reappearing in the cache folder even though it was no longer in the project. The XML file in the cache folder still had references to it in there so I can only assume that was the reason it kept showing up. I eventually had to delete and totally recreate the project from scratch to regain my lost disk space. This included having to sit thru a 6 hour long transcoding session which pissed me off to no end.
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Encore CS3 hangs on "Come for Blue-ray stay for Flash"! Leopard 10.5.2...

I just got my new MacPro running Leopard. Installed CS3 Master Collection. I opened Premiere ok, Photoshop, etc...but when I tried Encore it just hangs on the part that says "Come for Blue-ray stay for Flash"!
I tried to make a dvd out of premiere going to encore it just had the beach ball spinning.
Thanks in advance anyone who can help.
rb.
ps:not sure if this cause an issue but I installed an LG GGW-H20L blue-ray burner(it showed up fine in system profilier as sata device in the 2nd-lower open drive bay...)

An update.
Encore would not launch with the LG GGW-H20L installed in my brand new MacPro. Once I unplugged it it launched Encore CS3. So I do not recommend this blue-ray burner in OSX Leopard.
I'm wondering if the Pioneer BDR-202 would work with MacPro, Leopard 10.5.2, Encore 3.0.2 update.
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Encore CS5 Hanging at Transcoding When Burning Transcoded Project to DVD Disc

Hi
I'm a bit stuck and hope for some help.
I have a NTSC DVD project, 4.1 GB in size, which has previously built to DVD Disc, and I have just tweaked a couple of the menu buttons, tried to build to disk again, and the process hangs at "Transcoding..."
Now, this transcoding phase isn't even needed. All the assets have already been transcoded and the project tab shows that this is the case and they will not be transcoded.
I have saved a new project file, cleared out my cache and media cache, and even moved them to a different drive to make sure they were created again in empty folders.
I'm up against a deadline and my PAL project worked perfectly first time. So I'm at a loss at what to try next.
Can you help?
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Jim

A few other links that might help
Subtitle updating http://forums.adobe.com/thread/892781
-only in Encore http://forums.adobe.com/thread/941265
As well as the below, right click the program icon and select Run as Administrator,
which is NOT the same thing as running the computer with the Administrator account, and
which fixes several "odd" problems... To create a two layer DVD or a BluRay, you must
have Encore set to use the Run as Administrator option... and a Mac version
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
Run as Administrator http://forums.adobe.com/thread/969395
-and Vista http://forums.adobe.com/thread/1021721
Odd Errors http://forums.adobe.com/thread/670174
Long File Names or odd characters cause problems
Read http://forums.adobe.com/thread/588273
And #4 http://forums.adobe.com/thread/666558
And This Message Thread http://forums.adobe.com/thread/665641

Encore CS3 Freezes when Transcoding at Import

HP Pavillion
AMD Athelon 64 X2 Dual Core
Windows Vista Home Premium
4GB Ram
The project has 4 menus and about 24 timelines. When open the project eats about 2 GB of RAM.
All video files are DV NTSC 720x480 29.976 fps 4:3 quick time .mov
When transcoding a timeline in Encore CS3 (automatic settings) I constantly experience a "freeze" as Encore attempts to import the video. It transcodes fine, conforms the audio fine and then as it switches to "importing" it freezes. Sometimes I get an "Out of memory" error.
I tried upgrading my video driver to no avail.

Sounds like a system-specific problem, as I've never seen it.
Have you tried exporting MPEG-2 from Premiere, and using that in Encore?

Encore CS3 Hangs @ Start

I've had to reinstall my programs, after a HD failure. Everything seemed to go well. Yet, when I attempt to start Encore, it hangs when it gets to the "Come for the Blu-Ray, stay for the Flash" message on the splash screen.
It should be noted that Premiere Pro, AfterEffects Professional and Onlocation (all CS3) work normally.
Any assistance provided will be greatly appreciated!

Most unfotunate. I'm not willing to upgrade to CS5, if I can't get CS3 to work...

Encore CS3 crash while building slideshow

Wanted to post the solution to an Encore crash regarding the slideshow build step.
Scaling down the resolution of 66 tiff images that had made up a slideshow
worked around a problem in Encore. The final step of creating an iso
image had been failing after many minutes of processing the slideshow.
Using images scaled down to 720x480, the native resolution of an SD DVD, resolved the problem.
From CS3 Bridge, selected all the images,
then from the Bridge menu Tools -> Photoshop -> Image Processor ...
selected the 'resize to fit' option
and specified 720 for width and 480 for height and saved the images
to a new directory.
Had to delete the old slideshow timeline and build the new one but
Encore makes that simple enough. Import the images as a timeline,
set the transition, add the music track, set the random pan and zoom,
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I don't know if another resolution would have been better given the
slight zooming resulting from the random pan and zoom feature but the
results look fine regardless.

Andrew,
Though it sounds too late to help with Encore, there are a couple of things to think about. That 80% Transcoding issue throws up a few possibilities to me:
1.) heat buildup in the CPU - Transcoding is very CPU intensive
2.) power supply not up to the task, or going bad
3.) HDD filling up to a critical point - that slowdown and then hang could be a sign of this, as HDD's loose a good deal of their efficiency near the 75% full point, and will shut down, as 100% is approached.
4.) something in the Project at about that point?
5.) something else entirely
Good luck, and happy authoring, regardless of which program you use.
Hunt

Encore CS3 no longer stores transcodes

I use Encore CS3. When I used it with Win XP (32-bit), Encore would always store the transcodes so that they wouldn't have to be transcoded every time I made a new copy of a project. But now I have Win 7 64-bit and Encore re-transcodes every file. (Well, actually, once they are re-transcoded and if I leave the program open, I can make more copies without transcoding again. But if I close the program and come back to it a week or two later, eveything has to re-transcoded.) Is there a way to avoid this? Am I missing something?

Lots of Win7 reading
Win7 Help http://social.technet.microsoft.com/Forums/en-US/category/w7itpro/
Win7 Configuration Article http://windowssecrets.com:80/comp/100218
Win7 Monitor http://windowssecrets.com:80/comp/100304
Win7 Optimizing http://www.blackviper.com/Windows_7/servicecfg.htm
Win7 Virtual XP http://www.microsoft.com/windows/virtual-pc/
More on Virtual XP http://blogs.zdnet.com/microsoft/?p=5607&tag=col1;post-5607
Win7 Adobe Notes http://kb2.adobe.com/cps/508/cpsid_50853.html#tech
Win7 Adobe Update Server Problem http://forums.adobe.com/thread/586346?tstart=0
Win7 Photoshop http://forums.adobe.com/thread/511916?tstart=0
Processes http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Compatibility http://www.microsoft.com/windows/compatibility/windows-7/en-us/Default.aspx
Win7 God Mode http://forums.adobe.com/thread/595255?tstart=0
And a fix for one problem
Fix Encore Win7 Problem http://forums.adobe.com/thread/528582?tstart=0 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS
Long File Names Cause Crashing http://forums.adobe.com/thread/588273
Tutorial http://www.precomposed.com/blog/2009/05/encore-tutorial/

Encore CS3 crash when i click Build (SWF, BluRay, DVD Burn/Image/Folder) or Check project

So I'm finally done with my DVD. Now i want this burned to a dvd or make an image file. Each time i hit BUILD or START (Check proj) the program quits and I'm left with the normal OS X message: The application Adobe Encore quit unexpectedly >> Ignore - Report... - Relaunch
My DVD is not that fancy but i got a menu with 3 buttons made in PS with a pointer highlight and a animating background made in After Effects (using dynamic link) with some music. All of the buttons link to After effects comps with dynamic link. All of the after effects compositions are transcoded and works within the DVD preview (except the DVD menu background wont play, and i got a feeling it will play when i export an image or DVD). And all the After Effects comps links back 2 the menu when done. So there should be no error in the project flowchart.
My flowchart: http://www3.sqr.no/index.php/get/64a267e640fddd15128d082abb72e3d92a3aedf680aabe20995beb7e e10ae32f
(small jpg file)
So i hit build and Encore quits, shut down, finada (Every time!). No matter what out put settings i use. I've exported DVD's from encore before on this computer without problems.
---I got this error report---
Process: Adobe Encore [11321]
Path: /Applications/Adobe Encore CS3/Adobe Encore CS3.app/Contents/MacOS/Adobe Encore
Identifier: com.adobe.Encore
Version: ??? (3.0.2)
Code Type: X86 (Native)
Parent Process: launchd [188]
Date/Time: 2008-08-05 18:36:00.739 +0100
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0
Here is the rest of the error report: (rtf document)
http://www3.sqr.no/index.php/get/a4568b7ade16f18d2acf09891b81b0bc7c0e4936287eebf2a509470d4 c7098fb
Don't know if this any help but hope anybody got some ideas. I've been trying to look for a solution on the forums, but without any luck.
By the way, I'm using a Mac Pro v3,1 (early 2008) with 2 x 2,8ghz quads, 10GB memory, NVIDIA GeForce 8800 GT (512mb) and plenty of disk space.

Hey, i think if there could be any of the possibilities you talk about, it might have been a naming error. All files i created had the same name in the new project as in the old one. But i used 1 asset arrow that i copy pasted from a library button "Red facets button" and shift pasted on my own buttons as highlight (paste sub picture). In the first project i did not do this as a straight forward thing, a lot of deleting and adding because i had never done it before and there might have happened something with the naming of the arrow i pasted. I used the same arrow in the second project but without messing with delete, paste all the time. But some how there is no problems now, just something wrong with the last project file =S
Not so important:
I also noticed while building the new project i once got an "General error", not sure why but happened after a random crash. And 2 get rid of it i had to delete the menu and make it again (i could not edit anything in the menu without getting the error). I rebuild the menu and had another crash when exiting the program, because i thought my computer needs to boot after 2 days online. When i reopened the project i got "General error" in the menu again, but after some clicking it didn't show up (random). Finally i got my project setup and everything works, i did the copy past as sub picture as a straight forward thing.

Encore CS3 not burning to disc?

Hi all,
I am using CS3 Encore and up to now have been very successful when creating a Blu-Ray DVD.
Most of my footage has been around 1-11/2 hours long so I have always left it on Auto transcode and its been fine.
However, I have created a project at 1 hour 57 mins but now after waiting 7 hours each time for rendering, it pops out the disc and tells
me that there is a Encore CS3; Blu-Ray burning .... "Device Error", Code "3", Note: "AS-Storage Error= -97140.
I have also burned an image file which ends up as a 23.83 GB file, leaving just 1.17GB space on disc but will not burn?
I have reverted to burning a 1 1/2 disc and it does it fine. I am told by another that the file ends up as too larger a file to burn?
OK, as nobody seems to have solved this issue while searching the net, I was wondering if I could get some help with the transcode settings?
The transcode setting have been change by me many times from.... Min 1.5 Target 25 Max 30, Down to Min 1.5, Target 17, Max 20.
However, the final project before going to burn is still 23.83GB, and the same error: Encore CS3; Blu-Ray burning .... "Device Error", Code "3", Note: "AS-Storage Error= -97140 is showing after ejecting disc?
can anyone please help?
Thanks
Alan Grove

Hi Jeff, thanks for that I will give it a go.
Something I dont understand?
When I put project together it says in EN that the disc has 12gb used with
12Gb unused.
Yet when I build it tells me that the disc has used 23.83 GB and has 1.7Gb
free?
I wish I understood these bloody programmes he he.
I am used to just putting in a disc and being told immediately if it will
burn after 7 hours waiting?
Cheers
Alan

Encore CS3 - Out of Memory & C++ Runtime Error

I'm running Encore CS3 and I encounter several problems with a recent project that have made Encore practically useless.
When I try to preview the project, play a timeline or preview a menu I get this error. Out of Memory - Please Save and exit immediately to avoid data loss. I also get the c++ runtime error sometimes while trying the same actions.
I've also had Encore hang while trying to import .m2v files, although this appears to happen randomly. Clearing the media cache seams to fix it, sometimes.
All video was compressed with Cinemacraft Encoder 2.70.02.12 and all audio was normalized with Adobe Audition CS3.
I've read through the forms and tried deleting the media cache in the registry and re-installed Encore once. Nothing appears to work, I'm about ready to ditch Encore and go with another authoring program.
Please help.
My Specs
Windows XP X64 (Current Updates)
Dual Opteron 275
Tyan Thunder K8SE
4 GB ECC/Reg RAM (Corsair DDR400)
1x 74 GB Raptor for OS
1x 74 GB Raptor for Cache/Temp
2x 500 GB For project/storage
Quadro FX 3400
Sound Blaster Audigy
Pioneer 112D
Sony CRX320E

Why would XP64 be the problem if its worked fine for over 30 projects?
I also tried loading the project on one of our 32bit XP workstations with Encore CS3 and had all the same problems.
At this point the problem appears to be a bug with Encore, because after starting over from scratch I got the project to work fine.
It also appears that if you copy/paste anything it will corrupt your project somehow.
So, the bottom line its this, XP64 is not the problem.

Encore CS3 Issues

Hi folks,
Like so many, it seems, I'm having some serious issues with the latest CS3 release of encore, after effects and PPro. Some of the issues are relatively minor and can be dealt with.
However, my inability to actually burn a DVD using encore has left me with no other choice than to reload encore 2.0 for use. I find this troubling considering the rather large expense of the CS3 "upgrade."
Here's what I have encountered so far:
1. when rendering a DVD from PPro, encore is incapable of actually loading the resulting *.m2v files...it just hangs.
2. In Encore, I upload an avi, create a simple timeline (re: no menus) and attempt a burn. The burn transcodes, then goes to "importing" and stops at about the 99% mark, where it will, I assume, gleefully remain until I've turned to dust. When I canceled out of the burn, I was treated to an "operating system error" message. So, I suppose this has something to do with Windows...yet Encore 2.0, on my rig, had no such issues.
I've perused some of the other commentary on the forums and was disheartened to see so many similar complaints. I tried a few of the solutions, i.e. removing media cache from the registry, etc. Each attempt at a solution provided no joy.
The system I'm using runs win xp sp2, dual 3.6 Ghz CPUs, quadrofx 2500M, 3 Gigs of ram.
Any suggestions on improving the performance of encore would be greatly appreciated.
Thanks!

Good day all,
I am hear to voice my complaint with Encore CS3. E3 will not burn a playable DVD. Here are the general specks on my end:
Windows XP Pro with SP2
IBM Dual ZPRO @ 2.8 ghz and multi treating.
Striped 7200 SATA drives,
GeForce 6200 VGA card,
DVD burner = Pioneer BDR-010A
DVD burner = NEC ND-3520A Blu-ray
I have tried 3 times to create a viable DVD through E3 with no success. I do not have any problems using the interface and I get no error messages at any time during the creation process and the burns have always been reported as successful. Yet the DVDs will not play on any of my set top DVD player.
Installation Facts:
I uninstalled Premiere Pro and Encore 2 before installing my CS3 Upgrade package. The installs reported no errors during the process. Also, having read several threads here, I also uninstalled Nero 6 and I have no anti virus software running. Additionaly, I have been running Encore 1.5 and 2.0 with Nero 6 installed with no problems what so ever. BTW, I always do a custom install when ever I have installed either Roxio or Nero so that I only take the normal core CD and DVD buring tools and not the other junk they want to install.
Encore 1.5 & 2 have been excelent performers and have never failed to create a perfect DVD on my Pioneer DVD burner.
Back to things at hand . .
I created a project in E3 and burned a DVD that would not play. Tried using new menu and new video clips and still would not make a playable DVD.
Reinstalled E1.5 and then E2 and used the exact same menu and videos and the DVD was created and played perfectly.
I also followed the suggestion that was posted about creating an ISO file. E3 made the iso file with no problems. I closed and then reopened E3 and asked it to use the ISO file to make a DVD and it did without any errors. However and once again, it would not play.
I took the above E3 created ISO file into E2 and the DVD was created and played on all of my set top DVD players.
So where is the problem Adobe? Some how you changed something and made the E3 software a bad investment. I have a Blu-ray burner all read to go, but if I cannot trust E3 to make a regular DVD, how will I ever trust it to make a Blu-ray? Adobe, please give us the straight up facts about what is going on and how soon you will have it fixed. I can tell you for a fact that there are several people in my area waiting to hear about my outcome before moving forward with P3 & E3. If what they have now works fine, then why would they want to stick their hand into a band saw.
Last note: I am not a newbee to this NLE world as I was a part of the Premiere Beta Program from the prerelease of 4.0 all the way through Pro 1.0 and also Beta Tested for Pinnacle on their equipment during these same Premiere testing.
Regards,
Chuck Bengele
I have not tried creating an FLV through E3, but that is the least of my concerns and value at this time.

Internal Software error PGC for encore CS3 !!! solved !!!

Almost everybody here knows the next error:
PGC "timeline name" has an error at xx:xx:xx:xy internal software error : %0, line timeline name - PGCINFO: name= timeline name, ref=BPGC, time=xx:xx:xx:xy
Where the y in time stands for the length of the timeline minus 2 frames. The BPGC error can also be FPGC or DPGC dependant on how many menu's there are in the project.
It kept me awake for weeks and after reading this forum several times and comparing encore CS3 with encore 2.0 filenames I found the solution.
This Error is a bug in encore witch has nothing to do with blank filename spots and sonic coding or codecs or planning your workflow with a pencil but pure with the combination Adobe Premiere Pro CS3 and Encore CS3.
This is what generates the problem:
In Adobe Premiere Pro CS3 you build project with video, sound and chapters. Then you export the project via the Media Encoder not Multplexed.
Premiere CS3 then creates the following files:
filename.M2V (video file mpg)
filename.AC3 (audio file ac3)
filename.M2V.XMPSES (an adobe file with preview info and chapter pointers)
filname.XMP (??)
It is the .M2V.XMPSES file witch creates the PGC error. If you use the MULTIPLEX DVD option then ADOBE will not create the .M2V.XMPSES file so there will not be an error. This trick mentioned by ADOBE and many others is just to go around the bug instead of solving it. Also with multiplex you have just one sound track. I use two sound tracks like 5.1 and a 2.0 track witch you can choose in a menu.
Some people say it is the blank spots. Also not true. They have probably just erased the blank spots of the M2V file and forgot the .M2V.XMPSES file.
When you just delete the .M2V.XMPSES file and then open the M2V and AC3 file in Encore as a new asset, make a timeline and menu's and the project will built and burn. Only if you delete this .M2V.XMPSES file Encore takes a longer time to import the M2V file and will be without the chapter points.
Almost everything else will work like menu with sound and even a movie background (use M2V files). Only the motion buttons in a menu still wont work unless you use a black background !?!. Haven't figured this out yet. Only solution for this is use Encore 2.0. In this older version also the motion buttons will work without error's (everything else also so why buy CS3??)
Here is what you must do create a DVD without errors:
-Create a project in Premiere Pro, even with chapters.
-Write down all chapter points (minutes:seconds:frames)
-Create two new unique maps in explorer for example D:DVD1 and D:DVD2
-Export in Premiere with Media Encoder without the Multiplex:DVD but with NON to the D:DVD1 map
-Copy from D:DVD1 only the M2V and AC3 files to D:DVD2
-Start up Encore DVD CS3 or 2.0
-Create a new unique project in Encore for example "DVD" and save this in the map D:DVD2\
-Then use Save-as (under file) and pinpoint to D:DVD2\dvd to be sure that all Encore's files are placed in this folder.
-Select M2V file and make new timeline.
-Make chapter points (you wrote down the points, did you?)
-Create menu's, even with sound (AC3) and movie background (M2V)
-Then render project if you have used a video for menu background
-Finally Built and burnnnnnn!!
-If you like to use motion buttons in a menu then use Encore 2.0
I have double checked my work flow and it really works. I have built a project and burned with success Then I deleted the timeline and the M2V file. Copied the .M2V.XMPSES file in the used folder. Re loaded the M2V file in encore (this time much faster! and with chapter points). Tried to built and burn and back was the error. Also this happened in in Encore 2.0!!
Hope that this will solve the PGC error once and for all !!!
Marcel W
system:
acer aspire AMD 64 3800+
2 GB
250 GB hard drive for system
750 GB hard drive for movie
software Adobe Encore 3.0.1.008, Premiere PRO 3.2.0, Photoshop CS3 10.0, All upgraded
NERO 7
No Internet

> Where the y in time stands for the length of the timeline minus 2 frames.
This can actually vary, and so far at least, I don't think we've seen a pattern as to type of pgc error based on how many frames from the end it reports.
> The BPGC error can also be FPGC or DPGC dependant on how many menu's there are in the project.
Number of menus is not relevant; the iteration of the first letter is more related to subsequent occurrences of the error. In my current tests it did not always update; they may have been too similar.
> This is what generates the problem...
Well, the problem does not occur every time you do what you describe, any more than it occurs every time spaces are left in the file names. What you have is, as some other suggestions, a workaround. Thats not bad, and I wonder if you are onto something as to what is contributing to the problem.
So, on to the interesting part whether the xmpses file, or at least what Encore is doing with it, is contributing something. I took an old test project that throws the PGC error and did some experiments.
Background. I am a user who does get the pgc errors regularly, but not always. Creative Suite Production Premium, with PPro CS3 3.2.0 (374) and Encore 3.0.1.008. Pentium 4 2.8GHz 2G RAM, XP SP3, Multiple drives, Nvidia GEforce4 MX440 i.e. an older system. I have lots of stuff loaded and running, including virus protection and firewall, so there are any number of potential conflicts. But I get no crashes, and only one problem other than the pgc. (PPro and Encore monitor windows do this diagonal thing I suspect the display card, but the drivers are up to date. Maxing and then back to fit fixes it.)
If you want to attempt to replicate my studies, here is a link to my problem clip and the first Encore project I describe.
http://www.videoandcomputer.com/test/pgc_test.htm
This project involves a very short AVI export from PPro CS3 - just over 8 seconds - called pgcbad_clip1.avi. Just to answer any question, the source is dv camera capture, and the source and avi export I use are dv avi type 2. There were no effects added on the timeline.
Test 1: Create a project in Encore CS3. Use the sunset menu and delete all the buttons except "play all." Import the avi as a timeline. Set the timeline end action as "return to last menu" and set the button link to the timeline. Auto transcode. (Project settings are 8mbps max and a3c.) Check project shows okay; there is never a problem with that. Build to a DVD folder in a new folder. This project throws the pgc error.
Test 2: Now create a new Encore project in a new folder. Use the same process, except import as timeline the m2v and a3c files from the first run. (I.e. if the clip is pgcbad_clip1.avi, in the test1 project folders, there is a folder called pgcbad_clip1.avi that has 6 files.) Note that in the folder they are imported from is an xmpses file from the first project's encore transcode. The build again fails with the pgc error - same frame, etc, but I really think the frame number doesn't matter.
Test 3: Now create another new Encore project in a new folder. Use same process, but before importing the m2v and a3c as timeline, delete the xmpses file. Drumroll...... Build succeeds!
Go figure.
This is not the repeatable bug option weve been looking for, but based on a clip that always fails, it does demonstrate the odd event of deleting the xmpses file as a workaround. I wonder if that will give adobe something to work with.
Can anyone else get my clip to work/not work in a straight project?
Test 4: Just to answer the question since the avi file fails here, will the elemental option succeed? I exported elemental m2v and wav from PPro, used the same project process, and transcoded the wav. That build also works! I have seen this work both ways. I have had projects where the elemental failed, and an avi export worked. I do believe the elemental options work more consistently. But my project that I completed yesterday used all avi exports, animated buttons in the submenu, - no pgc error.

Encore CS3 - Hangs While Transcoding.

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