Enhanced internet snails pace

I thought I would post this before switching to Comcast. I recently upgraded to "enhanced". I am told the best speed that I could purchase was 1.1 to 3.0 mbps. After the "upgrade" I went from .79 to .97. I called the off shore support, and actually spoke to an intelligent rep. After about 30 minutes my speed was 2.84. I was thrilled.Each day for the past week the speed has dropped, and now I am at 1.28. I tried calling support again, and after nearly and hour on the phone "reading the script" I asked for a supervisor or another rep. I wasw disconnected with no call back.There is no one that you can talk with to explain your problem to. What happened in Verizon's Co that cut my speed?I can't purchase Fios, and I can't talk with a live person. Is going to Comcast my only solution?

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I saw when I was using Verizon
news.giganews.com
    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

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              MacBook Pro - model: MacBookPro9,1
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              4 GB RAM
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              NVIDIA GeForce GT 650M - VRAM: 512 MB
                        Color LCD 1440 x 900
    System Software:
              OS X 10.9.3 (13D65) - Uptime: 0 days 19:16:47
    Disk Information:
              APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
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                        YAGYESH (disk0s2) / [Startup]: 499.25 GB (148.93 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
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              [not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (3.0.13) Support
              [not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (3.0.13) Support
              [not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.3.35) Support
              [not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.35) Support
              [not loaded] com.intel.kext.intelhaxm (1 - SDK 10.6) Support
              [loaded] com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) Support
              [not loaded] com.novamedia.driver.IceraUSB_MSD_Bypass (1.3.0) Support
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              [not loaded] com.novatelwireless.driver.3GData (3.0.13) Support
              [not loaded] com.novatelwireless.driver.DisableAutoInstall (3.0.13) Support
              [not loaded] com.option.driver.Option72 (2.15.0) Support
              [not loaded] com.option.driver.OptionHS (3.26.0) Support
              [not loaded] com.option.driver.OptionMSD (1.21.0) Support
              [not loaded] com.option.driver.OptionQC (1.11.0) Support
              [loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.67) Support
              [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.67) Support
              [not loaded] com.vodafone.driver (3.0.9) Support
              [not loaded] com.vodafone.driver.Data (3.0.9) Support
              [not loaded] com.zte.driver.cdc_ecm_qmi (1.0.26) Support
              [not loaded] com.zte.driver.cdc_usb_bus (1.0.26) Support
              [not loaded] de.novamedia.driver.NMSamsung (0.0.2) Support
              [not loaded] de.novamedia.driver.NMSmartplugSCSIDevice (1.0.1) Support
              [not loaded] de.novamedia.driver.NMUSBCDCACMControl (3.2.12) Support
              [not loaded] de.novamedia.driver.NMUSBCDCACMData (3.2.12) Support
              [not loaded] de.novamedia.oem.vodafone.vtp.huawei.cdc (0.0.2) Support
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              MySQLCOM: Path: /Library/StartupItems/MySQLCOM
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              [loaded] com.adobe.fpsaud.plist Support
              [running] com.continuum.keepalive.plist Support
              [running] com.continuum.mac.plist Support
              [running] com.continuum.watchprocess.plist Support
              [running] com.continuum.xmpp.plist Support
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              [running] com.logmein.logmeingui.plist Support
              [running] com.logmein.logmeinguiagent.plist Support
              [not loaded] com.logmein.logmeinguiagentatlogin.plist Support
              [loaded] com.oracle.java.Java-Updater.plist Support
              [running] de.novamedia.VodafoneDeviceObserver.plist Support
              [running] net.culater.SIMBL.Agent.plist Support
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              JavaAppletPlugin: Version: Java 7 Update 55 Check version
              Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update
              Default Browser: Version: 537 - SDK 10.9
              o1dbrowserplugin: Version: 5.4.2.18903 Support
              QuickTime Plugin: Version: 7.7.3
              SharePointBrowserPlugin: Version: 14.3.2 - SDK 10.6 Support
              googletalkbrowserplugin: Version: 5.4.2.18903 Support
              Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
              iPhotoPhotocast: Version: 7.0
    Safari Extensions:
              Open in Internet Explorer: Version: 1.0
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              AirPlay: Version: 2.0 - SDK 10.9
              AppleAVBAudio: Version: 203.2 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
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              CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
              WebEx64: Version: 1.0 - SDK 10.5 Support
    3rd Party Preference Panes:
              Flash Player  Support
              Flip4Mac WMV  Support
              Java  Support
              MySQL  Support
    Time Machine:
              Time Machine not configured!
    Top Processes by CPU:
                   3%          WindowServer
                   0%          fontd
                   0%          Google Drive
                   0%          cont_watchprocess
                   0%          Google Chrome
    Top Processes by Memory:
              139 MB          mds_stores
              127 MB          Google Chrome
              127 MB          Skype
              86 MB          WindowServer
              82 MB          Google Drive
    Virtual Memory Information:
              380 MB          Free RAM
              1.44 GB          Active RAM
              1.07 GB          Inactive RAM
              732 MB          Wired RAM
              3.22 GB          Page-ins
              26 MB          Page-outs
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    EtreCheck version: 1.9.12 (48)
    Report generated 18 June 2014 2:16:41 pm IST
    Hardware Information:
              MacBook Pro (15-inch, Mid 2012) (Verified)
              MacBook Pro - model: MacBookPro9,1
              1 2.3 GHz Intel Core i7 CPU: 4 cores
              4 GB RAM
    Video Information:
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              NVIDIA GeForce GT 650M - VRAM: 512 MB
                        Color LCD 1440 x 900
    System Software:
              OS X 10.9.3 (13D65) - Uptime: 0 days 19:16:47
    Disk Information:
              APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        YAGYESH (disk0s2) / [Startup]: 499.25 GB (148.93 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              HL-DT-ST DVDRW  GS31N 
    USB Information:
              Apple Inc. FaceTime HD Camera (Built-in)
              HTC Android Phone
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Computer, Inc. IR Receiver
              Apple Inc. Apple Internal Keyboard / Trackpad
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Configuration files:
              /etc/hosts - Count: 1
    Gatekeeper:
              Mac App Store and identified developers
    Kernel Extensions:
              [not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (3.0.13) Support
              [not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (3.0.13) Support
              [not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.3.35) Support
              [not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.35) Support
              [not loaded] com.intel.kext.intelhaxm (1 - SDK 10.6) Support
              [loaded] com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) Support
              [not loaded] com.novamedia.driver.IceraUSB_MSD_Bypass (1.3.0) Support
              [not loaded] com.novatelwireless.driver.3G (3.0.13) Support
              [not loaded] com.novatelwireless.driver.3GData (3.0.13) Support
              [not loaded] com.novatelwireless.driver.DisableAutoInstall (3.0.13) Support
              [not loaded] com.option.driver.Option72 (2.15.0) Support
              [not loaded] com.option.driver.OptionHS (3.26.0) Support
              [not loaded] com.option.driver.OptionMSD (1.21.0) Support
              [not loaded] com.option.driver.OptionQC (1.11.0) Support
              [loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.67) Support
              [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.67) Support
              [not loaded] com.vodafone.driver (3.0.9) Support
              [not loaded] com.vodafone.driver.Data (3.0.9) Support
              [not loaded] com.zte.driver.cdc_ecm_qmi (1.0.26) Support
              [not loaded] com.zte.driver.cdc_usb_bus (1.0.26) Support
              [not loaded] de.novamedia.driver.NMSamsung (0.0.2) Support
              [not loaded] de.novamedia.driver.NMSmartplugSCSIDevice (1.0.1) Support
              [not loaded] de.novamedia.driver.NMUSBCDCACMControl (3.2.12) Support
              [not loaded] de.novamedia.driver.NMUSBCDCACMData (3.2.12) Support
              [not loaded] de.novamedia.oem.vodafone.vtp.huawei.cdc (0.0.2) Support
    Startup Items:
              MySQLCOM: Path: /Library/StartupItems/MySQLCOM
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist Support
              [running] com.continuum.keepalive.plist Support
              [running] com.continuum.mac.plist Support
              [running] com.continuum.watchprocess.plist Support
              [running] com.continuum.xmpp.plist Support
              [running] com.edb.launchd.apache.plist Support
              [failed] com.edb.launchd.postgresql-9.3.plist Support
              [loaded] com.google.keystone.daemon.plist Support
              [running] com.install4j.6594-8422-0284-4253.ElectroServer_5_4_0_Service.plist Support
              [not loaded] com.logmein.logmeinblanker.plist Support
              [running] com.logmein.logmeinserver.plist Support
              [loaded] com.logmein.raupdate.plist Support
              [loaded] com.microsoft.office.licensing.helper.plist Support
              [loaded] com.oracle.java.Helper-Tool.plist Support
              [loaded] org.macosforge.xquartz.privileged_startx.plist Support
              [loaded] org.wireshark.ChmodBPF.plist Support
    Launch Agents:
              [loaded] com.google.keystone.agent.plist Support
              [running] com.logmein.logmeingui.plist Support
              [running] com.logmein.logmeinguiagent.plist Support
              [not loaded] com.logmein.logmeinguiagentatlogin.plist Support
              [loaded] com.oracle.java.Java-Updater.plist Support
              [running] de.novamedia.VodafoneDeviceObserver.plist Support
              [running] net.culater.SIMBL.Agent.plist Support
              [loaded] org.macosforge.xquartz.startx.plist Support
    User Launch Agents:
              [loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support
              [running] com.nero.HSMMonitor.plist Support
    User Login Items:
              Flux
              Flux
              Flux
              iTunesHelper
              Vodafone Mobile Broadband
              Google Drive
              CrossOver CD Helper
              Google Chrome
    Internet Plug-ins:
              Flip4Mac WMV Plugin: Version: 2.4.4.2 Support
              FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
              JavaAppletPlugin: Version: Java 7 Update 55 Check version
              Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update
              Default Browser: Version: 537 - SDK 10.9
              o1dbrowserplugin: Version: 5.4.2.18903 Support
              QuickTime Plugin: Version: 7.7.3
              SharePointBrowserPlugin: Version: 14.3.2 - SDK 10.6 Support
              googletalkbrowserplugin: Version: 5.4.2.18903 Support
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              AirPlay: Version: 2.0 - SDK 10.9
              AppleAVBAudio: Version: 203.2 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
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                   0%          cont_watchprocess
                   0%          Google Chrome
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              82 MB          Google Drive
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              1.44 GB          Active RAM
              1.07 GB          Inactive RAM
              732 MB          Wired RAM
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              26 MB          Page-outs
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  • When we download from iTunes store, our network grinds to a halt and iTunes is downloading at a snails pace.

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    how old is your computer, what the ram in it?
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  • Suddenly going at a snails pace Apple, ISP or Phone Company?

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    Apple is not here.
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  • My macbook pro and iphone4 after newest ios update has had wifi issues, very very snail pace slow

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    I refer you to the TM expert
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  • Hotmail is at a snails pace since last upgrade

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  • Time Machine slowing to snail pace, md root, mdworker, backupd spikes

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    Gregory Lynn wrote:
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  • My  2012 MacBook Pro 13' just suddenly started running at a snails pace?

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    Back up all data immediately as your boot drive may be failing.
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    Copy the selected text to the Clipboard (command-C).
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    The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
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    kernel[0] <Debug>: ** GPU Debug Info Start **
    kernel[0] <Debug>: ** GPU Debug Info End **
    kernel[0] <Debug>: NVDA(Private): Channel timeout!
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