Enquiry regarding Apple Care

Hi, How can I check when is my warranty expired? and if I would like to extent, How can i purchase Apple Care?

You can enter the serial number at https://selfsolve.apple.com/agreementWarrantyDynamic.do to find out the status of your warranty.
If it is expired you can't extend it.

Similar Messages

Scratched on the back of my MacBook Pro, can I get this fixed with Apple Care?

Hello community,
today I found out there are some scatches in the back my aluminum MacBook Pro. There is one fairly deep scratch. This has probably happened in my backpack since I use it for school.
My question is: is this something Apple Care will help me fix? If not, how much will it cost to get a completely new back.
Regards,
Alwin.

That damage is not covered by AppleCare.

APPLE CARE AGREEMENT NIGHTMARE

I'm not sure if this is the right section but I saw no better place to list it. When the iphone 4 released I purchased 5 for my family. I had 5 new apple care agreements purchased separately. I registered the agreements to the phones and they showed up online when I logged into support online. After about a month one of the phones was acting up. I went to the apple store and they swapped it out. All was well.
I looked at my agreements about a month later when I purchased another apple piece of hardware and realized one of the phones was missing. I called apple and they told me after quite some time of research the agreement was not moved to my new phone and it was somehow assigned to someone in a different country (don't recall where). They assured me the problem would be resolved and all the data was in the system. I hung up and waited.
A month went by so I called again. Same scenario as last call with the same results. I have now called no less than 12 times. I have been assigned different case #s periodically. Now one of my other phones no longer shows on my account. Apple support tells me they show the 2nd phone listed on their side and no idea why I am unable to see it listed on my account.
I last spoke with apple on 6/28/11 and the rep assured me he would escalate the case and call me back. No return call so today I logged in and checked the case online. To my dismay the case says it was closed on Feb 9th. How can that be??? I spoke with the rep on 6/28/11.
The phone is now out of warranty and the apple care agreement should kick in. The phone has been having some issues today and I started thinking I am about to get screwed by apple since they won't fix my apple care agreement.
Can anyone offer any advice as to how I can fix this? When I call support they tell me there is no way to contact the department that resolves these matters and they can't even call that department. All they can do is escalate cases. I can't believe a company like apple would put a loyal customer through this much grief! Can anyone out there offer any help???

Call the Apple tech support number and ask to speak with someone in Customer Relations. When you get a CR representative on the line, explain the situation to them including the names of the people you spoke to and when they promised a callback, provide all the case numbers you've been given, and ask for assistance in obtaining a resolution to this problem.
That's all anyone here can suggest, I'm afraid.
Good luck and regards.

Apple Care has determined my download of Lion to be corrupt or broken

FYI to everyone who read my previous questions.
Apple Care has determined that the download of Lion I received is corrupt or broken.
No offense to the nice guy at Apple who helped me, but, DUH.
Apple is sending me Snow Leopard discs free of charge since my less than one year old iMac somehow didn't come with any.
With any luck, by weeks' end, I will have a working computer with a brain.
So, IF you are continuing to have Lion problems I strongly encourage you to contact Apple Care and check it out.
I think there is a massive problem with every version of Lion and Apple needs to know so it can be fixed.
Everything new has bugs. I just have higher expectations from Apple since, obviously, it works better than any PC.
I don't think Lion should have gotten out of the cage before some more trouble shooting and trials.
So, I will happily go back to Snow Leopard when my discs arrive and my computing life will return to happy.
Lesson learned, not everything shiny and new is needed or better.

Hi freddyjohn_2000,
If you are having issues with a disabled Apple ID, you may find the following article helpful:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
Regards,
- Brenden

How to u get the tools for apple care technician training. When I go into the site to buy tools it wont let me in.

How do I get buy the tools I need to take the on line course for apple care tecnician training? When I click on the like for more info uner what you need a form comes up with name and job. It tells me it is invailid. I am trying to get certificed and purchased the technician training course. I would appreciate any one's help on this.
Thanks Lorrie

Try contacting Apple via this email address:
[email protected]
Regards.

A cd is blocked in my 3 month old Mac, still under Apple care. Apple said that to mend the Mac they need at least 3 to 10 days. I work for a media company and i ALWAYS use it. IS APPLE MENT TO GIVE ME A MAC while mine is mending? Thanks for your help.

As in my initial Question: A cd is blocked inside my mac, doent come out. My mac is still under apple care and its 3 monts old. iI ALWAYS USE MY MAC SINCE I WORK FOR A TELEVISION MEDIA COMPANY. SO IS Apple MENT TO GIVE ME ANOTER ONE WHILST MINE IS MENDING??
PLEASE HELP ME OUT!
thanks you for your time
Kind Regards
Mattia

Please be advised that we are individual users just like you. I understand and appreciate that you use your MBP in a vocational environment and evidently it is critical for you to have a functioning MBP at all times. Unlike some car dealers, Apple does not have a 'loaner' program.
You may be able to talk the local Apple store to lend you one, but they are under no obligation to do so. As BobTHeFisherman suggests, the only reasonable solution for the current situation and possible future ones, is to have a backup MBP, ready to be used if the primary one fails.
Even if you got a 'loaner', I question the practicality of setting it up and transferring data in a timely manner that would enable it to be used for your job. The quick and temporary solution to you situation is to purchase an external DVD drive that can substitute for the internal one with the entrenched CD. This should permit you to continue your work uninterrupted with all functions of your MBP still at your disposal.
Ciao.

Apple iphone 4s + apple care doubt

hi guys
i recently bought an iphone 4s from the US. whilw i was buying, the sales guy at apple store told that apple care+ for iphone has an international warranty that includes india. But when i reached back home (india) and called an AASP(apple authorized service provider) regarding the validity of the warranty in india, he replied back that it is not acceptable in india and that it is internationally acceptable in countries other than india
But the apple care + features say it has international warranty and the legals asks us to contact an AASP if not an iphone owned store. I dont get it..can anybody help me. i need it soon so that if it is worthless, i have to cancel it.
thankyou for the help

True..apple does not confer international warranty in its website. But the guy at memorial city houston TX did mention about worldwide support. which i had confirmed more than twice before buying. The sales associate id is 14******61.
i want some answer for the wrong information provided. Please help. The serial no is DN*******TD6 of the apple careplus.
<Edited by Host>

Is the power adapter covered under Apple Care?

I wrap the cord on my power adapter about twice per day going between home, school, and work. Consequently, the power cord has begun to fray where it comes out of the white power supply. Is a replacement power supply covered under Apple Care?

Dorianj,
I would be interested to hear what Apple says regarding warranty coverage for your power supply. I had a slight, but annoying, problem with my Powerbook G4 adapter where the two-pronged wall adapter would not stay rigidly straight in the wall socket. Result was that it would slide out of the wall socket and lose its connection. I called Apple under my extended Applecare warrantly and they said that a replacement (only $10 anyway, but still...) was not covered as the problem was related to my use and handling. The tech on the phone conceded that if I had said that the adapter wasn't working it could have been replaced under the warranty. Of course he said he couldn't change the information on my "case" once that was entered.
Hope this experience is hellpful and please post back on your results.

Access to apple care

I have apple care. I am working overseas and when I type in my phone number it says it is not a valid number. I can't find an email address. How do I get support?

You can have someone call you, if you have a working number. Hope this helps.
Regards,
bettyfromcalifornia

Apple care plan after expiry of 1st years service

Hello,
I am Ashutosh from India. I bought my first MBP last year. Since I was new to apple products I didn't know that Apple care plan can be bought only within one year from the date of purchase. I want buy that now but have exceeded that one year period by 45 days. Will apple allow me to have that plan now?
Regards,
Ashutosh Jain

...

Question about apple care

i just can't find the Web Registration Instructions card or booklet in the apple care box. so how can i get the AppleCare registration number???

I would suggest that you contact the place that sold you AppleCare and tell them that you have an incomplete box. If the box was not shrink-wrapped in plastic when it arrived, it was probably opened by someone else and the card with the plan registration code removed.
If you purchased AppleCare directly from the Apple Store, call the Apple Store and explain the situation to them. If you purchased AppleCare at the same time that you purchased a new Mac, your AppleCare plan may have been enrolled automatically so a code would not be necessary. The Apple Store should be able to tell you, and if you should have received a card with a registration code, they should be able to help resolve the situation.
Regards.

HT4528 I just ordered 2 new iPhones from Verizon. Can I purchase Apple Care on them?

I just ordered new iPhones from Verizon. Can I purchase Apple Care on these since I didn't get them directly from Apple?

Yes. See the information here, particularly the "Important Notes":
http://www.apple.com/support/products/iphone.html
Since you haven't yet taken delivery of the iPhones I'm not sure how Apple will handle it.
Regards.

How long do I have left with my apple care.

Hi
Could anyone tell the easiest way to find out how long I have left on my Imac (apple care warranty). I have sold it and want to know the definite year and month when it expires. I have checked the website on apple care but just says I m covered but doesn't say when it expires.
Thanks
Tom

vaughty wrote:
does this mean I can take it to my nearest Apple Store to be repaired?
Yes, you can; you can always take a Mac to any Apple Store for service. I'm not sure what the "custom agreement" might be; perhaps a service extension of some sort. If that is the case, then whether or not Apple will repair your system for free will depend on what that extension covers, but the Apple Store will provide a diagnosis and an estimate of the charges if the problem is not covered under warranty.
Regards.
Message was edited by: Dave Sawyer

Apple care activation

12/3 warranty runs out of my iPhone and I will enlarge with Apple Care, buying it on the official website. My question is if the code will be active from the time of purchase or when I have in my possession. Thank you nd regards from Spain!.

Austin, Welcome to the discussion area!
You should be able to present the documentation at the Genius bar and have them enter the information. Or call the AppleCare number and present your case.

How do I purchase these tools for apple care technicin training

How do I purchase the tools for the on line course in apple care technician training? Can I get access to an old computer from Apple to work on?

If by "tools" you are referring to physical tools, you can buy tools through any standard tool seller or electronics parts supplier. I'm not aware that Apple sells tools, though I may well be wrong. I've never been a member of the certification program so I don't know all the features of the program.
Apple will not sell you discontinued computers. If you need a computer they no longer sell in the Apple Store as new or in the refurbished section, you'll need to look to independent dealers or private sellers.
Regards.

Enquiry regarding Apple Care

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