Envy 5530 Wireless Installation Issue

Printer connected to my home router. No problem. Installation on first laptop (Win8.1) - wireless installation, and printing no problem. Hooray! However, wireless installation on second home desktop (Win XP) fails. The following image confirms this. I've downloaded the latest drivers, run various diagnostics, (reinstall drivers etc.) but still no success.
Any ideas, please??!!

Hi there, thanks for your prompt reply. Most appreciated. I downloaded, installed and ran the HP Print and Scan doctor, and the conclusion was the following message:
I clicked on "Get Installer" and this directed me back to the HP Envy 5530 site, and was told to download the full version of the driver software, which I did... but back to square-one. The error (see original image from my post) is still being displayed, and my XP desktop fails to connect with the printer. Any further assistance is very, very appreciated and welcomed!!

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Can I hook an HP envy 5530 wireless printer, to my HP Pavillion a1610n

I am trying to hook up the wireless printer to my older (2006) desktop, so we an connect our laptop and smart phone all on one network. I have cable with a router for operating the laptop and smart tv. Can hook this desk top up to this printer, and if so, some basic instructions would be great, and if not what printer would you suggest?
This question was solved.
View Solution.

The 5530 has a rear USB port so it can be wired to your computer. And yes that wireless PCI card will make your desktop a wireless computer too. You can also use a USB wireless adapter if you want.
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HP ENVY 5530 will NOT print in win 8.1

New HP ENVY 5530 wireless printer bought 2 days ago. Will NOT print a single document in Windows 8.1. It's scanning perfectly, I can also print from my Android HP eprint App perfectly. The printer is showing as connected and working properly (as evidenced by printing ability from other device).
The printer acknowledges I'm trying to print a Word doc, the printer message box, when clicked, shows me the document has been sent to the printer yet it sits there for about 3 - 4 seconds then ...DISAPPEARS and no document comes out the printer.
I have done everything I can think of....And, looking at the printer properties, it seems to have created its own dedicated Port which shows as "WSD...long number etc" Please help. Thanks!

UPDATE: I am utterly discouraged, frustrated and pretty annoyed now. Windows 8 and 8.1 are obviously the cause ofserious issues with HP ENVY 5530 (and other HP printers!) I have been on the phone since 11/26/13 and spoken to no less than 6 different people, one of which was a supervisor (Jay) at the HP Total Care Tech Support dept. My issue has slowly been escalated to the Lead Stream Dept. which was of no concrete help! I just got off the phone with one of the engineers (name: Sanal, in India) and he could not resolve the issue ater uninstalling, reinstalling and cleaning up the registry, checking the spooler etc etc. His advice was to call my ISP Comcast and get them to change the 'channel' to 11 as the printer works best under channel 11....?!?! WHY? I am not about to include another party to add to my issue! I think I need to take this printer back and buy one that I have researched and know for a fact works perfectly under Win 8.1!!!! I am so angry at this minute! How is this in god's name possible not to have a patch for this APPARENTLY COMMON issue your HP newer model printers are having with win 8 and 8.1??? I was reassured each and every time the issue would be resolved during each and every call I made! No one can resolve the inability of the printer and laptop to communicate. It shows are connected, online, functioning, is set up and installed properly.... it will scan, copy and even print docs from my Android YET NOTHING will print not even a test page from my Acer Laptop which is less than 10 months old!! HP scan doctor cannot figure out what is wrong either. Its test page does not print, yet its INTERNAL test page printed just fine. SMH.....sigh.....

Cant download software for HP Envy 5530

Just bought the HP ENVY 5530 Wireless printer and my Windows surface RT tablet is not able to download the software from online since it doesnt have a CD port. Please help!!

Please see Install the Printer Software in Windows RT or Windows 8 on a Tablet for instructions on using a Windows RT tablet with your printer.
Windows RT
Here are some simple installation steps to get you printing right away. Select your connection type below. Choose the wired (Ethernet) or wireless connection option if you are installing a network-connected printer, or choose USB connection if you plan to connect the printer to the tablet with a USB cable.
Wired (Ethernet) or wireless connection
Turn the printer on, and then make sure that it is connected to the network. Windows RT detects the printer on the network and then installs the in-OS driver.
What if the network installation did not begin automatically?If the installation does not begin automatically, follow these steps to add the printer in Devices and Printers .
Swipe from the right side of the touchscreen, or move the mouse cursor to the lower-right or upper-right corner of the screen to open the Charms bar.
Click Search
Type Devices and printers in the search box, and then click Devices and Printers in the results.
Click Add a printer . The device searches for available printers.
Select your printer, and then click Next .
Wait while Windows RT detects the printer on the network and installs the in-OS driver.
After the installation completes, the Add Printer window displays. Either accept the default printer name or rename it, and then click Next .
Choose whether to share the printer over the network, and then click Next .
Choose whether to set the printer as the default printer, and then click Finish .
USB connection
Turn the printer on.
Connect the USB cable to the printer and to the device. Windows RT automatically installs the in-OS driver for the printer.
What if the USB installation did not begin automatically?If the installation did not begin automatically, follow these steps to add the printer in Devices and Printers .
Make sure that the printer is turned on and that it is connected to the device with the USB cable.
Swipe from the right side of the touchscreen, or move the mouse cursor to the lower or upper-right corner of the screen to open the Charms bar.
Click Search
Type Devices and printers in the search box, and then click Devices and Printers in the results.
Click Add a printer . The device searches for available printers.
Select your printer, and then click Next .
Wait while Windows RT detects the printer on the network and installs the in-OS driver.
After the installation completes, the Add Printer window displays. Either accept the default printer name or rename it, and then click Next .
Choose whether to set the printer as the default printer, and then click Finish .
If you have any further questions, please don't hesitate to ask.
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HP Envy 5530 won't print wirelessly

I have a laptop, mobile and desktop at my house. When I first bought my printer, it connected through my wireless BT hub fine. The password worked and it printed from my mobile as well. Then I tried printing a month later. It would not work, despite saying it was connected. My other computer Windows 7 computer and I have a Windows 7 laptop. We also missed out on a InstantInk black cartridge. It still is recognised by the desktop computer. It just won't print on command. We had to buy a USB cable for the laptop. That will work. I bought this printer to make it easy for all of our devices to print. I don't understand why it started working, then suddenly stopped. We ran diagnostics and also phoned the HP helpline. No one could help us. Please let us know what is wrong as we haven't changed any wireless settings. The hub remains the same and our other devices in our home can use the internet. I will have to return this printer if it doesn't work soon. I bought it in November.

Hello , Welcome to the HP forum. I understand that you are having a network communications issue with your Envy 5530. I would like to help. I am surprised that the HP technical support people could not get this fixed for you.Could I have a list of any trouble shooting steps you have already done? Have you restored the network defaults on the printer and ran the wireless setup wizard again?Have you turned the hub off then on again? Try going through this document and let me know if it helps.Printer Does Not Maintain Wireless Connection

Cannot print wirelessly from MacBook to ENVY 5530 get message printer offline

Cannot print wirelessly from MacBook to ENVY 5530, get error message that "printer is offline"
Thanks for the help.

Hey @Geneferg,
Thanks for getting back to me regarding this issue. Because your printer shows connected on the Wireless Test Report, I am going to have you run some standard Mac troubleshooting steps to see if we can resolve this issue.
Step 1: Uninstall Drivers and Software:
First, it's important to have a nice clean slate to work with. Therefore, I am going to have you remove and uninstall the software and drivers for your HP Envy.
To start, can I please have you click here and run through the steps on how to Reset the Print System for your computer. Please run through the steps on 'Resetting the printing system in Mac OS X v10.5.x or 10.6.x'. This will remove every printer from your computer. However, this does not uninstall the printers. Therefore, if you use other printers on your Mac computer simply ensure that the printer is connected through the USB Cable or network connected and (+) add the printer back in via the Print & Scan window. Do not add your HP Envy back in at this time.
Next, please click here and follow through with the uninstall steps under the 'Mac OS X v10.6, OS X v10.7, OS X v10.8, and OS X v10.9' dropdown.
Once the uninstall is complete, please proceed to the next step.
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
Please click here to download the latest drivers for your printer
Once the website opens, select the Download button on the top left
Once the download is complete, please follow any onscreen instructions to reinstall your wireless printer
Once your printer has been successfully reinstalled please test the printing function again to verify if the 'offline' issue has been resolved.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
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HP Envy 5530 Connection Issues

Hello,
I just purchased the HP Envy 5530 and have everything set up, however I cannot print anything. The printer is connected to our wi-fi, and the computer is a desktop that is directly connected. We have multiple devices in the house all connected to the same wi-fi, and none of them will print anything.
I have run the install program multiple times, and everytime the same thing happens. The printer shows it is connected. I enter the IP address and the installation program searches for it, but can never find anything. Same thing when trying from a mobile device or laptop. Searching but with no results.
PLEASE HELP!

Hello,
Please try the below steps to check if there is connectivity between the printer and the computer ( wireless).
> Open an Internet Explorer / Firefox . Type in the Printer's IP address in the address bar of Internet explorer and hit Enter Key.
> If printer's info show that indicates they are connected .
Let me know the result.
Regards,
Jabzi
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Click "Accept as Solution" if it solved your problem, so others can find it.
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HP Envy 5530 - Printer Cartridge Issues

I have had my HP Envy 5530 for about 6 months now. It used its first set of cartridges (HP61) and was half way through the second set of cardtridges when an error appeared reading:
"The indicated cartridges are not compatible...."
I know for a fact that the second set of cartridges are brand new HP61 cartridges. They worked for quite a while and then the error occurred.
Thinking that the second set of cartridges had a problem I purchased another set of brand new HP 61 cartridges. Immediately the same error occurred.
I tried everything to get the printer to work to no avail.
Please help me out on this HP techs.
-Kenji

Hi,
Please check the following answer:
http://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/document/c03747...
Regards
BH
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HP 5530 wireless printer shows offline but it is turned on, I use a router

My printer shows to be offline, sometimes it prints pages at random, which I have no idea why or what they are about, kinda scary, It is turned on and the wirelss light is not blinking, but shows offline when i try to prine from my laptop.Its a HP 5530 all in one,windows 8

Hello @tiogalady,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the 'offline' issues that you're experiencing when trying to print from your Windows 8 computer to your wirelessly connected HP ENVY 5530 e-All-in-One Printer. Now, recently Microsoft has released a Hotfix for the Windows 8 and Windows 8.1 Operating Systems to 'fix' offline printing issues as Microsoft recognizes this as an issue with their latest Operating System. Therefore, to start, I am going to have you run the Hotfix to see if this resolves the printing issues.
Can I please have you click here to access the Hotfix page. Once the website opens select the 'Hotfix Download Available' button. Allow the Hotfix to run. Please follow any onscreen steps to install the Hotfix.
Once the fix has completed, please test printing again. Should the Offline issue persist there is an additional driver fix that I may need to walk you through. Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
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HP Envy 5530 - computer won't recognize that the printer is on the same network

Product Name: HP ENVY 5530
OS: Windows 8.1
No changes made to system before issue occured
I bought this wireless printer last week (5-13-14). I have a working printer that was connected to my husband's work laptop via USB cable, but needed one to connect to our family computer, which is in a different room with the modem/router. My husband travels for work, so I want to be able to print without disturbing him and while he is away on business. I turned the printer on and connected it to my network with the password and printed out the network settings and the wireless report. There are about 8 other wireless networks in range of my printer (we're in a residential neighborhood), but we aren't having a problem with it connecting to someone elses stuff. I went online to download the driver software and it downloaded fine. I clicked on the desktop icon to launch the control panel for the printer and it opened up for me to install the printer. I went through every step and it won't recognize the IP address or the name of the printer, and therefore won't open up for me to do any scanning. Both the printer and PC are connected to the same network, but they won't recognize each other when it comes to going through the HP software to scan or print. I can go into word or something to print and it will let me print wirelessly, but it won't do anything from the control panel of the print software because it thinks the printer hasn't been installed. I've had Windows 8 on this computer since I bought it in 2012, but I have the computer defaulted to go to my desktop instead of the start screen, so I don't know if that makes a difference. I am going to go ahead and remove the device and uninstall everything so I can try again later. If I had known this was going to be a problem, I would have not bought the printer and just kept on doing what we'd been doing.

Hello SarahD_07,
Welcome to the HP Support Forums!
I understand you are having some troubles getting the Envy 5530 printing wireless on Windows 8.1. Are you able to take the I.P address of the 5530, type it into the address bar of your web browser and hit enter. Does it load a page about the printer?
Run the Print and Scan Dr to see if it can clear up the scanning issues if you can view that above page.
I will look out for your reply,
JERENDS
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HP Envy 5530 won't print in color from Mac

My printer won't print anything in color from my Mac. I've tried printing from Word and from a PDF, and each time only black ink will show up. I've tried:Removing the black ink catridge and printing with just colorShaking the color ink cartridgeRemoving and putting back the color ink cartridgePrinting a test page (color doesn't work for this, either- nothing prints at all when I do this)Double and triple checking my print settings The only ink color that my computer says is "low" is yellow. I'm printing wirelessly, but because black ink prints fine, I'm willing to bet there's no connection problems. DO NOT try to sell me more ink; I am already upset with HP enough as it is. The last thing I want to do right now is buy more of its ineffective products. Please help me fix this problem.
Thank yoooouuuuu

Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are having issues with printing in colour from your Mac to your Envy 5530. I can help with that. To start, this document outlines how to troubleshoot print quality issues with your printer. When you get to the Solutions that suggest replacing the cartridges you can instead click on this link to contact HP Support. On this page if you scroll down and fill out the form you will find their contact number. I will warn you that if the cartridge is showing as low their solution may be to replace the cartridge with a new cartridge. I hope this helps and I hope you have a great day!

Printing problem with HP Envy 5530

I'm using the Instant Ink service but intermittently I am unable to print. The printer simply displays a message "Printing" but nothing happens. Any ideas?

Hi ,
Welcome to the HP Forums, and thanks for posting! I'd like to help you with the hang-ups you are experiencing when printing to your HP ENVY 5530 e-All-in-One printer. Firstly, do you have the printer plugged directly into a wall outlet? The printer has a power moderator built in, so if it is plugged into a power surge or battery backup, it can cause serious power fluctuations. The most common cause of the hang-ups that you are experiencing, would be if the printer is unable to pull power fast enough to complete the action. If that doesn't immediately resolve the issue, can you try to make a copy on the printer for me, and let me know if it completes? If the copy works fine, the issue may have something to do with your wireless connection or the software installed on your computer. Please answer the following questions so that I'm better able to assist: What operating system, and version do you have? Mac or Windows ?What program are you printing from?Have you tried printing from multiple programs or multiple file types?I look forward to hearing back and working towards a resolution for this issue.

I can't hook my ENVY 5530 printer to my Chromebook? Can you help me?

I cannot hook up my ENVY 5530 all-in-one printer to my HP Chromebook. Can anyone help me? I can't even download the installation software onto my Chromebook. Thanks.

Hi Volksmarch,
Welcome to the HP Support Forums. I understand that you have a Chromebook and an Envy 5530 printer and would like to get them setup and running.
Let's start by getting the printer onto your home wireless network. That can be done from the front panel of the printer using the Wireless Setup Wizard. If you are unsure how to do this the steps can be found on page 55 of your User Guide.
Now that the printer is connected to your wireless network we need to setup the ePrint feature of the printer. I have included the Getting the Printer Claim Code. Once you have the web services information sheet with your printer claim code, please follow the steps in Setting Up a Custom Email Address for ePrint.
Now that we have customized ePrint email address we need to set up Google Cloud Print. Please follow the instructions in Using Google Cloud Print with your HP Printer. Please follow the steps for an ePrint-enabled printer. You should now be able to print.
If you run into any issues with the above, please let me know at what step things went awry and the contents of any error messages.
Have a good weekend.
Regards,
Happytohelp01
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I work on behalf of HP

HP Envy 5530, Error 50 when trying to reinstall

How can I solve this problem? I have followed the HP support steps but I can't get past the error 50

Hi @Mac2vd,
Welcome to the HP Support Forums! I see you are trying to reinstall the software and drivers for your HP Envy 5530, when you try this you get an Error 50. To better assist you can you please leave me with the following information:
1. What is your current Operating system, Windows or Mac and which version?
2. How is the printer connected, USB or Wireless?
3. At which part of the installation do you get this error message?
4. How are you installing the software, are you using the CD or the download?
If you have a Windows OS later than XP, please start here: HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know what the PSDR finds, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
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New HP envy 5530 won't print from my computer

I just installed my HP envy 5530 through a wireless connection. It will not print anything from my computer. It shows it is printing but then the printer doesn't do anything. I can print from my andriod phone though. I have tried using the HP print and scan doctor. It says everything is fine. When I try to print a test page it doens't do anything- it will print an internal test page though. I have tried uninstalling and reinstalling the software (I also removed all old HP software)- that didn't help. I also tried turning off my firewalls- also didn't help. Not sure what else to do.
I have windows 8.1 and an acer computer. I have had wireless printers before (HP) and never had a problem.
Thanks for your help.
Tara

Hi usmc_roque,
Thank you for your reply.
I would suggest the following:
- Uninstall the software. Uninstalling the Printer Software.
- Remove USB cable.
- Reboot PC.
- Download and re-install the software. HP ENVY 5530 e-All-in-One Printer Drivers . click the next button next to the Operating System type. (Make sure to choose Windows XP), scroll down, and click on Driver - Product Installation Software (1), then click on the blue download button next to HP ENVY 5530 e-All-in-One Printer series Full Feature Software and Drivers to download the driver.
Try this as the HP Printer Install Wizard for Windows, is only compatible with Windows 7, and up to Windows 8.1.
Hi dwneylonsr,
Thank you for your response.
I would suggest to power off the PC, then the printer. Unplug the power to your router for 30 seconds, plug the router back in. Then turn back on the printer, then the PC. After that try to Uninstall the Printer Software, and re-install again. HP Printer Install Wizard for Windows.
Hope this information helps, and have a good day.
RnRMusicMan
I work on behalf of HP
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Envy 5530 Wireless Installati​on Issue

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Envy 5530 Wireless Installation Issue